Are you a proactive and problem-solving individual with a passion for technology? Join a dynamic and innovative team at the forefront of developing next-generation low code/no code platforms. This is a unique opportunity to be an early contributor to a revolutionary product, shaping its future and user experience. While we are eager to find the right candidate, please note that our hiring process may not be as expedited as some. We encourage prompt applications to ensure you are considered for this exciting role.
1st Line Technical Support
Place of work: Remote
We offer: The chance to be part of something significant from its inception, with opportunities for professional growth and skill development across support, systems, and product operations. You will gain early access to cutting-edge PIM and DAM technology and play a crucial role in its refinement. We foster a collaborative environment where your ideas are valued, empowering you to make a real impact.
Working hours: Standard business hours
ResponsibilityWhat will you be responsible for:
- Serving as the primary point of contact for client technical support inquiries.
- Troubleshooting, diagnosing, and escalating technical issues effectively.
- Testing new product features and releases to identify bugs and ensure usability.
- Contributing to the creation of clear and comprehensive user guides and support documentation.
- Maintaining and supporting internal IT systems, including workstations and servers.
- Performing essential IT administration tasks such as patching, upgrades, and basic reporting.
- Managing software licenses and configurations.
- Collaborating with the team to enhance product functionality and improve support processes.
Specifically the activities will be:
- Responding to client support requests via helpdesk tickets, video calls, and direct communication.
- Providing feedback to the development team on product performance and user experience.
- Ensuring client issues are resolved efficiently and to their satisfaction.
- Conducting routine maintenance on internal systems.
- Assisting with invoicing support, archiving, and reporting tasks.
- Managing software deployment and updates.
What requirements are we looking for?
- A strong, inherent interest in computers, software, and technology.
- Excellent problem-solving abilities with a logical and systematic approach.
- Confident and clear communication skills, both written and verbal.
- Proficiency in Apple Mac OS.
- Strong organizational skills with the ability to manage multiple tasks effectively.
- Previous experience in a helpdesk or technical support role is advantageous.
- Familiarity with DAM and PIM platforms or SaaS software is a plus.
- Experience with Linux operating systems is desirable but not essential.
What requirements are we looking for?
- Technical Aptitude
- Problem-Solving Skills
- Client Communication
- Mac OS Proficiency
- Organizational Skills
What requirements are we looking for?
While specific academic qualifications are not the primary focus, a demonstrable interest and aptitude for technology are essential. Continuous learning and development are encouraged, supporting your career progression within our growing organization.
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