Are you a proactive IT professional who thrives on solving problems and delivering top-tier service? We are looking for a dedicated L1 Support Engineer to join our clients team at their flagship office in Hammersmith.
In this role, you will be the heartbeat of their local IT operations, ensuring their delivery centre runs smoothly and their corporate users remain productive. This is an office-based position (5 days per week) offering the chance to work with cutting-edge hardware and global standard processes.
The Role
Technical Support: Install, configure, and troubleshoot Windows and Mac systems, mobile devices (Apple/Samsung), and peripherals.
Asset Management: Take ownership of the IT lifecycle, from stock-takes and vendor liaison to hardware recycling and inventory audits.
Seamless Connectivity: Ensure desktop systems interconnect perfectly with servers, print systems, and network infrastructure.
User Empowerment: Train the community on software/hardware best practices and provide clear communication on technical issues.
Infrastructure: Maintain the IT room, manage hardware dispatches, and assist with infrastructure projects.
What You'll Need
Experience: At least 2 years of full-time IT support experience.
Technical Skills: Proficiency in Windows 10/11, Mac OS, Active Directory, MDM, and basic networking (TCP/IP).
Education: Degree-educated (IT certifications are a plus).
Attributes: A strong work ethic, high attention to detail, and the ability to lift/handle hardware up to 25kg.
Flexibility: Willingness to travel occasionally to our 6 UK sites and participate in minimal off-hour rotations.
Join a team where your initiative is valued and your technical expertise helps drive global innovation. Please apply here or share your updated CV to saisaranya.gummadi@randstaddigital.com
Randstad Technologies is acting as an Employment Business in relation to this vacancy.
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