Customer Success Manager
Lead productivity improvements and drive operational excellence in a stable and supportive environment.
About the company:
Our client is a service center focused on delivering exceptional results through efficient operations and continuous improvement, seeking a dedicated professional to enhance their service delivery capabilities.
Role & Responsibilities:
As the Operational Support Manager, you will be instrumental in driving continuous productivity improvement throughout the service center. Working directly with the SCM, you will consistently deliver 'more for less' by optimizing processes, managing resources effectively, and fostering a high-performing team.
The package for this opportunity:
- A competitive basic salary of £28k, with OTE taking your total package up to £28k+
Tasks:
- Lead the creation and project management of operational plans to achieve significant productivity gains through process improvements across all business facets.
- Develop and maintain high-quality standards, actively seeking best practices and new ideas from internal and external networks.
- Train, organize, and motivate a competent support team, providing clear direction, fostering development, and managing performance to ensure efficient service delivery.
- Oversee and optimize data and information technology systems, ensuring data integrity and effective utilization for informed decision-making.
- Review overhead costs against budgets, assess asset efficiency, and negotiate supply costs to maximize return on investment.
- Provide effective Human Resources support to the management team, including onboarding, training oversight, and HR meeting assistance.
Requirements:
- Minimum of 5 years of experience in operational management, including creating strategic plans, setting KPIs, and managing change effectively.
- Proven experience in project management, from initiation to successful completion, utilizing relevant tools and techniques.
- Demonstrated experience in financial management, including budget oversight, financial forecasting, and ROI analysis.
- Strong leadership skills with a proven ability to motivate and develop teams to achieve ambitious goals.
- Expertise in driving process improvements and implementing innovative solutions to enhance operational efficiency.
- Excellent communication and interpersonal skills, with the ability to build strong relationships and influence stakeholders at all levels.
- Proficiency in managing data and IT systems, with a keen eye for leveraging technology to improve business outcomes.
- A proactive and determined approach to problem-solving and achieving results.
- Bachelor's degree in Business Administration, Operations Management, or a related field.
- Tech-savvy with a strong understanding of relevant software and digital tools.
Pareto Law values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
If you require this job specification or to apply in an alternate format, please visit the Pareto website.
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