Join a dynamic team where your contributions are valued and your potential for growth is prioritized. We are seeking an Operational Support Manager to drive continuous productivity improvement and deliver exceptional results. This is a key role within our organization, and we are actively seeking qualified candidates to expedite the hiring process.
Job description- Drive continuous productivity improvement throughout the service center, consistently delivering 'more for less'.
- Create and project manage operational plans that deliver productivity gains through process improvement across all elements of the business.
- Train, organize, and motivate a competent support team capable of providing an efficient service to both internal and external personnel.
- Manage effective data and information technology systems to ensure data availability for decision-making and maintain system integrity.
- Review overhead costs against budgets and assess asset efficiency to ensure maximum return on investment.
- Provide effective support to the management team in respect of Human Resources, including inductions and training oversight.
We're looking for you if:
- You possess a clear understanding of all current business processes and can identify areas for effective development.
- You have experience in developing and delivering costed process improvements, working collaboratively with other staff.
- You can manage and maintain relevant Quality and Environmental standards.
- You are proactive in networking to identify best practices and new ideas.
- You have experience in recruiting, training, and developing staff to a high level of competency.
- You can consistently tackle underperformance with a 'Grasp the Nettle' approach.
- You are adept at implementing and maintaining effective monitoring systems, including key performance indicators and targets.
- You can ensure the integrity of all data management records.
- You have experience in the effective usage and development of IT systems (such as Sales Order Processing, Telephone, Distribution, Safety Cloud, CCTV).
- You are skilled in data manipulation, retrieval, and analysis.
- You can monitor costs, control spend, and plan/forecast future overhead costs.
- You have experience negotiating costs of supply to provide the best Return on Investment.
- You can provide effective inductions to new starters and oversee the delivery of agreed training.
- You have a Bachelor's degree or equivalent experience in a related field.
- Opportunity to make a significant impact on operational efficiency and business growth.
- A supportive environment that fosters continuous learning and professional development.
- Mentorship and guidance to help you excel in your role and advance your career.
- The chance to lead and motivate a high-performing team.
- Exposure to diverse business operations and strategic decision-making.
- Competitive remuneration package.
- Opportunities for career progression within the organization.
Experience in operational management and team leadership is essential.
Skills- Project Management
- Leadership
- Operational Management
- Developments in Technology
Relevant degree or equivalent experience in a related field.
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