Are you a driven and innovative leader with a passion for optimizing operations and fostering team growth? We are actively seeking a highly motivated Operational Support Manager to join our dynamic Service Centre team. This is a critical role where you will be instrumental in driving continuous productivity improvements, ensuring efficient service delivery, and contributing to the overall success of our organization. We are looking to expedite the hiring process for this key position.
As an Operational Support Manager, you will work directly with the SCM to champion a culture of 'more for less' through strategic process improvement and effective resource management. If you thrive on challenges and are eager to make a significant impact, we encourage you to apply.
Key Accountabilities & Main Tasks:- Drive Productivity Gains: Create and project manage operational plans focused on process improvement across all business functions. This includes understanding current processes, identifying areas for development, and implementing cost-effective solutions collaboratively.
- Lead and Develop Teams: Train, organize, and motivate a competent support team to provide efficient service. You will recruit, develop staff, address underperformance proactively, conduct regular team meetings, and facilitate individual appraisals with challenging objectives.
- Manage Data & IT Systems: Implement and maintain effective monitoring systems with key performance indicators. Ensure data integrity and oversee the effective usage and development of IT systems to support informed decision-making.
- Oversee Financials: Review overhead costs against budgets, assess asset efficiency for maximum ROI, and investigate alternative supply sources. You will also plan and forecast future costs and justify CAPEX items.
- Provide HR Support: Offer effective HR support to the management team, including inductions for new starters, overseeing training delivery, and assisting with investigatory and disciplinary procedures.
- Demonstrated drive, determination, and resilience.
- Strong operational management with commercial awareness and innovation.
- Proven project management capabilities.
- Financial acumen with budget monitoring and reporting skills.
- Effective leadership and people management abilities.
- Excellent relationship-building, communication, and tech-savviness.
- Solid understanding of operational management approaches, technological developments, project management techniques, and financial management.
This is an excellent opportunity to grow your career within a supportive environment that values your contribution. If you are ready to take on this exciting challenge and develop your potential, apply today!
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