product support manager/ ad- tech support.

London (hybrid - 3 days onsite)

We're hiring a Product Support Manager to join the Marketing Product team of a globally recognised, purpose-led consumer brand known for creativity and iconic storytelling.

This role supports the smooth operation of paid social and social media management platforms, working closely with marketing, product, and external platform partners.

The Role

You'll be the first point of contact for technical and operational issues across paid social platforms and social management tools. This is a hands-on ad-tech support role, not a creative social media position.

Key Responsibilities

• Provide technical support and troubleshooting for paid social and social management platforms
• Act as the main support contact for Sprinklr, resolving dashboard, publishing, reporting, and integration issues
• Support platforms including Meta, TikTok, Snapchat, Pinterest and X
• Troubleshoot outages, bugs, data issues, and access problems
• Manage user access, permissions, tokens, and account integrations
• Work with Product Marketing, Engineering, and external vendors to resolve issues
• Support onboarding of new tools, features, and platform updates

Required Experience

• Experience in ad operations, marketing operations, or platform/product support
• Strong hands-on Sprinklr experience (essential)
• Experience supporting paid social advertising platforms
• Technically confident, detail-oriented, and comfortable working under pressure
• Clear communicator with strong problem-solving skills

Ideal Backgrounds

Product Support Manager, Marketing Operations Manager, Ad Operations Specialist, Social Media Operations Manager, Sprinklr Consultant, or Ad Tech / SaaS Platform Support Specialist.

This is an urgent vacancy where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV or send it khushboo. pandey @ randstad. Co. uk

Randstad Technologies is acting as an Employment Business in relation to this vacancy.