Role: Retail Manager (Boutique Leader)
Contract: Permanent
Salary: Up to £50,000 (DOE)
Location: London
Randstad is partnering with a leading luxury boutique in London to find a passionate Retail Manager. Are you ready to lead your own luxury boutique, create lasting experiences, and drive commercial success?
About the Role:
As Boutique Manager, you will be responsible for the entire daily operations, driving a culture of elevated customer experience. You will empower your team to communicate our brand's purpose, vision, and stories, exceeding customer expectations and optimizing the boutique's commercial success.
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What You'll Do:
- Taking ownership of the overall commercial success of the boutique.
- Championing a culture of outstanding service and quality customer experience, ensuring every customer interaction is elevated.
- Being a proud and passionate brand ambassador for the brand.
- Inspiring your team to be the best they can be, being supportive, caring and leading by example.
- Strategic planning and execution of business goals with internal and external stakeholder management
- Creating and developing local relationships with other retailers and local businesses
- Delivering a local calendar of events to drive local awareness of the brand and engage with our existing customer base.
- Responsible for the safe and compliant day to day operations of the Boutique
What You'll Bring:
- You'll have experience of working in the retail sector as a Store Manager/Assistant Manager but we are happy to consider those from a different background who have the required skill-set.
- You'll have a proven track record of delivering exceptional customer service utilising your communication and interpersonal skills.
- You'll be able to rapidly build strong, working relationships with your customer base and be happy to support and challenge where needed.
- Previous experience making key decisions and action planning to drive results.
- Previous line manager experience and knowledge of HR best practice.
Randstad Business Support is acting as an Employment Agency in relation to this vacancy.
