Resident Liaison Officer (RLO)
Are you an experienced Resident Liaison Officer with a passion for delivering excellent customer service? We're looking for a dedicated professional to join our team, covering Birmingham and Tamworth. This is a fantastic opportunity for someone who excels at managing relationships and ensuring smooth project delivery within a social housing environment.
About the Role
As a Resident Liaison Officer, you will be a key part of our team, acting as the primary point of contact between residents, project stakeholders, and the project team. You'll play a crucial role in supporting the Supervisor with the annual programme of works and ensuring the operational team delivers on time. Your responsibilities will include:
Giving residents a clear understanding of planned elemental works for windows, doors, external works, kitchens, and bathrooms.
Issuing notices for access and informing the site team of any reasonable adjustments required by tenants.
Maintaining a complaints procedure and dealing with disputes and damage claims.
Supporting the operational team in the delivery of programmes on time.
What We're Looking For
Experience & Qualifications:
Previous experience as a Resident Liaison Officer (RLO) is essential, ideally within property services and planned works.
Experience in a customer services environment is a must.
Previous experience working with local authorities or registered housing providers is essential.
Proven experience in a busy environment, delivering successful outcomes within challenging deadlines.
Knowledge of reactive maintenance services is desirable.
Requirements:
A full UK driving license is a must, as you will be required to cover the Birmingham and Tamworth areas. A company car or car allowance will be provided.
You must be able to work full-time, Monday to Friday, from 8:00 AM to 5:00 PM.
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
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