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      • birmingham, west midlands
      • permanent
      • £21,000 - £24,000 per year
      • randstad business support
      Are you an experienced Sales Administrator looking for your next opportunity? Do you want to work in an upbeat, fast paced environment? If so, this is the perfect role for you! The RoleFull-time permanent Salary £21,000 - £24,000Parking on-site 9AM - 5PM Mon - Fri Main DutiesWorking within a busy office taking sales enquiries and processing orders.Acting as the first point of contract answering customer enquiresSales order processingDealing with customer portals for products and sales .Liaising with customers and suppliers in a professional and efficient manner.Quoting customers on a range of products in a fast but accurate manner.Taking customer payments.Linking sales orders to our carrier websites to ensuring accuracy at all times.General administrative dutiesAbout you? Experience in sales administration and order processing Customer Service experienceExcellent communication skills both verbal and written IT savvy The successful applicant must be highly motivated and willing to work within a busy team.You must have a keen eye for detail Location: Yardley Interviews are taking place, apply today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      Are you an experienced Sales Administrator looking for your next opportunity? Do you want to work in an upbeat, fast paced environment? If so, this is the perfect role for you! The RoleFull-time permanent Salary £21,000 - £24,000Parking on-site 9AM - 5PM Mon - Fri Main DutiesWorking within a busy office taking sales enquiries and processing orders.Acting as the first point of contract answering customer enquiresSales order processingDealing with customer portals for products and sales .Liaising with customers and suppliers in a professional and efficient manner.Quoting customers on a range of products in a fast but accurate manner.Taking customer payments.Linking sales orders to our carrier websites to ensuring accuracy at all times.General administrative dutiesAbout you? Experience in sales administration and order processing Customer Service experienceExcellent communication skills both verbal and written IT savvy The successful applicant must be highly motivated and willing to work within a busy team.You must have a keen eye for detail Location: Yardley Interviews are taking place, apply today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      • birmingham, west midlands
      • permanent
      • £9.75 per hour
      • randstad cpe
      Job Title: Room Attendant - BirminghamPay Rate: £9.75Working Hours: Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday, Variable ShiftsYour primary responsibilities will include:- To Deliver outstanding levels of cleanliness and guest comfort in the Guest Room environment.- Clean and prepare guest rooms or other areas as given to you in line with company standards.- Deal with any guest enquiries in a positive manner and in line with defined standards.- Be proactive in ensuring all guests are acknowledged in a timely and appropriate manner.- Respect the privacy of others and maintain the behaviour in line with the company's security, operating process and environmental policies.If you believe you would be suitable for this role, please contact Nicola at Randstad on 07423542434. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
      Job Title: Room Attendant - BirminghamPay Rate: £9.75Working Hours: Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday, Variable ShiftsYour primary responsibilities will include:- To Deliver outstanding levels of cleanliness and guest comfort in the Guest Room environment.- Clean and prepare guest rooms or other areas as given to you in line with company standards.- Deal with any guest enquiries in a positive manner and in line with defined standards.- Be proactive in ensuring all guests are acknowledged in a timely and appropriate manner.- Respect the privacy of others and maintain the behaviour in line with the company's security, operating process and environmental policies.If you believe you would be suitable for this role, please contact Nicola at Randstad on 07423542434. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
      • birmingham, west midlands
      • permanent
      • £20,000 - £24,000 per year
      • randstad business support
      Are you an experienced customer service professional who thrives in a busy role? If so, this role may be for you!The Role:Salary - Up to £24,000 depending on experience2/3 days working from homeRoom for progressionJob Purpose:Manages customer concerns, striving to provide exceptional Customer Service and assists in the development of Customer Service standards, policies and procedures.Key Accountabilities:Ensures all valid defects and maintenance requests are dealt with, organising completion of works identified at the Handover Meeting within the agreed timescales Supports to achieve and maintain status as a '5 Star Builder' Acts as the first point of contact to answer and deal with all calls and enquiries relating to the developments Proactively updates COINS reports to ensure the system is kept up to date Delivers consistently high-quality and professional customer service, to internal and external customers by telephone and in written communications Seeks to continually improve customer satisfaction Implements systems and procedures to enable all maintenance requests received from internal and external customers to ensure they are resolved within agreed timescales Maintains regular communication with Maintenance Technicians, Site Managers, Contractors, Managing Agents, the Sales Team and NHBC Allocates work to the Maintenance team within agreed timescales, managing the Maintenance Technicians' diaries Updates customers and reporting Reports issues with defects management Manages customer complaints to reduce escalation Promote and live the values Maintain knowledge and adhere to relevant Group Policies and Procedures, Legislation and Regulations Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      Are you an experienced customer service professional who thrives in a busy role? If so, this role may be for you!The Role:Salary - Up to £24,000 depending on experience2/3 days working from homeRoom for progressionJob Purpose:Manages customer concerns, striving to provide exceptional Customer Service and assists in the development of Customer Service standards, policies and procedures.Key Accountabilities:Ensures all valid defects and maintenance requests are dealt with, organising completion of works identified at the Handover Meeting within the agreed timescales Supports to achieve and maintain status as a '5 Star Builder' Acts as the first point of contact to answer and deal with all calls and enquiries relating to the developments Proactively updates COINS reports to ensure the system is kept up to date Delivers consistently high-quality and professional customer service, to internal and external customers by telephone and in written communications Seeks to continually improve customer satisfaction Implements systems and procedures to enable all maintenance requests received from internal and external customers to ensure they are resolved within agreed timescales Maintains regular communication with Maintenance Technicians, Site Managers, Contractors, Managing Agents, the Sales Team and NHBC Allocates work to the Maintenance team within agreed timescales, managing the Maintenance Technicians' diaries Updates customers and reporting Reports issues with defects management Manages customer complaints to reduce escalation Promote and live the values Maintain knowledge and adhere to relevant Group Policies and Procedures, Legislation and Regulations Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      • birmingham, west midlands
      • contract
      • £10.00 per hour
      • randstad cpe
      Hotel Cleaner - Birmingham Airport AreaRandstad CPE are looking for a number of experienced hotel cleaners Requirements : Must be happy to work some weekendsAbility to work any 5 days out of 7 on a rota basis including early mornings and weekendsWorking hours - 8:30am - 4:30pmPerm role for right candidatesHotel Room attendant experience essentialJob description : Ability to take on physically demanding jobChange bed linen and make beds,replace used towelsFollow hotel security guidelinesDust furniture If you are interested in the role please apply online or call Crystal on 07748704727 and she will call you back for more information. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
      Hotel Cleaner - Birmingham Airport AreaRandstad CPE are looking for a number of experienced hotel cleaners Requirements : Must be happy to work some weekendsAbility to work any 5 days out of 7 on a rota basis including early mornings and weekendsWorking hours - 8:30am - 4:30pmPerm role for right candidatesHotel Room attendant experience essentialJob description : Ability to take on physically demanding jobChange bed linen and make beds,replace used towelsFollow hotel security guidelinesDust furniture If you are interested in the role please apply online or call Crystal on 07748704727 and she will call you back for more information. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

    vacancies on Monster

    Our partner Monster has 22 postings in birmingham.

      • birmingham, mid
      • Barclays
      Barclays Bank is looking for Customer Service Specialists to join their team on a contract basis to provide an exceptional customer experience. You will be helping customers to achieve their ambitions and meet their day to day banking needs. This is an amazing opportunity to polish professional skills and help create moments that deeply matter to customers. One connection built, one problem solved, one relationship at a time.Length of contract: 6 months initiallyPAYE onlyHours and working pattern: 35 hours**Possible working hours: Monday-Friday 8 AM-6 PM. ! WORKING FROM HOME Position !PROVISIONAL START DATE: 3rd May 2022As a Customer Service Specialist, you are required to provide excellent service and support within a Telephony role you will act as a main point of contact for Barclays Business and Commit to the ‘Go-to’ banking ethos by providing appropriate banking solutions and building trust, confidence and reliable support to Barclays Business customers. Maintain a customer contact history, recording and updating relevant and accurate details. Delivering a world-class customer service by executing, owning and resolving customer’s queries within agreed Service Level Agreements (SLA). Build effective relationships through trust, confidence and reliable support across the business network, working collaboratively with Seniors Business Managers.What will you be doing?Delivering a personalized, expert, quality-driven service to Barclays Business customers.Providing a first-class experience for all our customers, demonstrating ownership of all queries and acting as the first point-of-contact for all their day-to-day banking requirements, using various communication methods.Acting on client prompts to capture data, and making changes to accounts in line with agreed procedures across the Service Centre.Capturing customer information during calls to develop an understanding of the customer’s needs.What we’re looking for:Customer service experience and the ability to communicate with a wide range of customersFinancial services background is advantageousExcellent communication skills both written and verbalA strong level of computer literacy and proficient keyboard skillsAbility to work seamlessly as part of a teamWhere will you be working?FROM HOMEInterested and want to know more about Barclays? Visit for more details.About BarclaysBarclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.Our Values Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.Our DiversityWe aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.Our BenefitsOur customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. Where appropriate, and for UK based roles, we will consider requests that the role be based at alternative Barclays’ key UK location from that advertised.
      • birmingham, mid
      • full-time
      • Exemplar Health Care
      Life Skills CoordinatorWhen registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.​Position: Activities CoordinatorCare Home: OtterburnLocation: Birmingham (B14 6QX)Contract type: Full time and part time hours availableShifts Available: Rota shifts (days and nights)Rate: £ per hourCQC Rating: Good (26-Apr-19)About Exemplar Health Care:We have over 20 years of experience providing exceptional specialist nursing care for adults living with complex and high acuity ; We started our journey as a training company, and have grown into one of the country’s leading providers of adult specialist care, with over 35 complex needs care homes in ;Our vision is that adults living with complex needs can access outstanding specialist care and support, in a community-based home that’s close to their family and friends, and that focuses on their personal goals and ; Our person-centred care is the bedrock for maximising independence, building everyday living skills and empowering people to live as fulfilled lives as ;Our mission is to make every day better for the people we support and our ; We’re proud of the culture that we’ve created at Exemplar Health Care, which is underpinned by our vision, mission and values.About Otterburn:Otterburn supports 30 adults living with complex mental health needs, neuro-disabilities and physical disabilities.The home has three ten-bed units, which gives it a homely and welcoming feel.Otterburn is rated ‘Good’ with the Care Quality Commission (CQC), and has an average rating of out of 5 on Otterburn's latest CQC report can be found here: To take a virtual tour of Otterburn click here: About the Role:As an Activities Coordinator at Otterburn, you’ll support our Service Users to take part in activities that are meaningful to ; Your role will focus on supporting people to maximise their independence, build their everyday living skills and live their best ;In the role, you’ll plan and deliver one-to-one and group activities, based on people’s unique needs and ;A big part of our care involves empowering people to be involved in their local community. As an Activities Coordinator, you could support people to take on new hobbies, to meet their friends, to go out for tea, to visit their regular hairdresser or to stay fit at the local gym – whatever they choose to do! You’ll also arrange group activities and parties in the home to promote a sense of ; Being an Activities Coordinator at Exemplar is extremely ; You’ll see the difference you make each and every day, which provides great job ;About You: A full clean UK driving licence is essential You will need to be well organised and whilst you should be a good team player you should also be able to work on your own initiative and be able to follow instruction Ideally we would like you to have a QCF (NVQ) Level 2 in Health & Social Care Experience and involvement in social and recreational activities for Service Users A strong knowledge of the local community Ideally we are looking for someone with a artistic flair, whether that be in music or any of the other artsAbout Your Career:At Exemplar Health Care, we’re committed to investing in our colleagues. We recognise talent and promote from within.As an Activities Coordinator at Otterburn, there are lots of opportunities to do continuing professional development and progress in your career if you ;We offer a range of in-house and external training programmes, including: A bespoke induction including the Care Certificate Mandatory and statutory training (MAST) to refresh your skills Bronze, silver and gold awards as part of our Life Skills Toolkit Apprenticeships and higher apprenticeships including the Trainee Nursing Associate programme ABC of Caring training programmeAs an Activities Coordinator, you can progress into a range of roles including: Lead Activities Coordinator Health Care Assistant Nursing Associate Central Services role training.About Your Benefits*:We know that happy colleagues make the best colleagues! Exemplar Health Care has a unique rewards and benefits package. So whilst you’re busy caring for our service users, you can be assured that we’re caring for you.Here are just a few of the ways we like to say thank you. Refer a friend scheme - earn up to £1500 Lifestyle and retail discounts at over 250 high street retailers Award winning 24/7 employee counselling and support service Paid DBS check Exceptional development opportunities including CPD Certificated programmes fastPAYE – access your wage for additional hours worked before payday Blue Light Card access Company Shop membership Free uniformAbout Our Values:Our values underpin everything that we do and ensure that we continue to make every day better for our service users and colleagues. We look for these values in everyone who works with Exemplar Health Care: Fun Integrity Responsive Success TeamworkRead more about our values here - Equality, Diversity, Inclusion and Belonging:At Exemplar Health Care you will work in an inclusive environment in which we champion diversity. We understand the importance of our workforce representing the communities and populations we ; We provide a work place where you are encouraged to be yourself whilst offering our colleagues and our service users support, care and a place of belonging.How to Apply:If this role sounds like a good match for you, please contact our Recruitment Team on for an informal chat or alternatively email: apply
      • birmingham, mid
      • Barclays
      Barclays Bank is looking for Customer Service Specialists to join their team on a contract basis to provide an exceptional customer experience. You will be helping customers to achieve their ambitions and meet their day to day banking needs. This is an amazing opportunity to polish professional skills and help create moments that deeply matter to customers. One connection built, one problem solved, one relationship at a time.Length of contract: 6 months initiallyPAYE onlyHours and working pattern: 35 hours**Possible working hours: Monday-Friday 8 AM-6 PM. ! WORKING FROM HOME Position !PROVISIONAL START DATE: 3rd May 2022As a Customer Service Specialist, you are required to provide excellent service and support within a Telephony role you will act as a main point of contact for Barclays Business and Commit to the ‘Go-to’ banking ethos by providing appropriate banking solutions and building trust, confidence and reliable support to Barclays Business customers. Maintain a customer contact history, recording and updating relevant and accurate details. Delivering a world-class customer service by executing, owning and resolving customer’s queries within agreed Service Level Agreements (SLA). Build effective relationships through trust, confidence and reliable support across the business network, working collaboratively with Seniors Business Managers.What will you be doing?Delivering a personalized, expert, quality-driven service to Barclays Business customers.Providing a first-class experience for all our customers, demonstrating ownership of all queries and acting as the first point-of-contact for all their day-to-day banking requirements, using various communication methods.Acting on client prompts to capture data, and making changes to accounts in line with agreed procedures across the Service Centre.Capturing customer information during calls to develop an understanding of the customer’s needs.What we’re looking for:Customer service experience and the ability to communicate with a wide range of customersFinancial services background is advantageousExcellent communication skills both written and verbalA strong level of computer literacy and proficient keyboard skillsAbility to work seamlessly as part of a teamWhere will you be working?FROM HOMEInterested and want to know more about Barclays? Visit for more details.About BarclaysBarclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.Our Values Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.Our DiversityWe aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.Our BenefitsOur customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. Where appropriate, and for UK based roles, we will consider requests that the role be based at alternative Barclays’ key UK location from that advertised.
      • birmingham, mid
      • full-time
      • Accalia Care Services
      Job Title: Senior Residential Support Workers Location: BirminghamSalary: £26,000 - £27,600Job type: Full timeAll applicants must have the right to work in the UK, we do not provide VISA sponsorshipAccalia Care Services is a Residential Childcare Provider with homes based in Oldbury, Yardley Wood, Moseley, and Kings Heath.The RoleWe are currently seeking Senior Residential Support Workers who have a passion for working with young people. Successful candidates should have experience of working with young people who have emotional and behavioural challenges.Assisting the staff team in achieving the aims and objectives of the Statement of Purpose.To support and lead the staff team to enable them to meet the needs of the children and young people.To undertake direct work with children and young people as appropriate.To provide a caring, supportive and nurturing environment in which children/young people can feel secure and free from harm.To actively promote the child's/young person's education by assisting with and encouraging school attendance, homework, school liaison, attending parent's meetings/evenings.To act as a positive role model to any child within the organisation.Attending childcare reviews and planning meetings.To be responsible for, the maintenance of good quality written records and reports regarding the children/young people in our care. To ensure that all paperwork is clear and eligible.Each of our homes provide a stimulating and engaging environment for Children and Young People, which requires staff members who are enthusiastic, reliable, and dedicated. Previous experience of working within residential childcare settings is essential. Candidates must attain a Level 3/4 certification NVQ/QCF in Children and Young People or Health and Social Care in Children. Applicants MUST be over the age of 25 years.Benefits: Benefits include a competitive salaryStaff benefits scheme which consists of shopping discounts and access to accredited counsellorsEmployee referral bonusSleep in duties: £70 per nightPlease click on the APPLY button to send your CV and Cover Letter for this role.Candidates with the relevant experience or job titles of; senior support worker, Support Worker, Children's Home Team Leader, Residential childcare Worker, Childcare Worker, youth worker, will be considered for this role.
      • birmingham, mid
      • part-time
      • Jet2.com
      We are always looking for great people to join our award-winning team of colleagues. Are you always happy to help and passionate about customer service? If the answer is YES, then this could be the ideal role for you: - Customer Helper – Passenger Services Agent at Birmingham Airport Our Customer Helper - Passenger Service Agent is one of the key roles within the team – they are the first impression of our brand and provide a warm and friendly welcome to all ;and Jet2holidays ; The role is also responsible for the check in process and ensuring the customers successfully board their flight and start their exciting Jet2journey. We love people with a natural warmth and personality who can help us to Create Memories for all of our ;What Do We Need You to Do?Represent our brand at all times with a friendly, professional approach and make every customer feel like a VIP.Welcome our customers as they arrive to our check in area and help them with any queries.Check-in customers for their flights, issue boarding passes, check passports/documents and follow the necessary safety and security procedures.Assisting at the boarding gates and working with colleagues from our team such as Dispatchers, Cabin Crew and Flight Deck colleagues to make sure our flights depart on time.Be passionate about working as a team and have outstanding verbal and written communication and teamwork values.Making sure our customers have a smooth and safe journey through the airport and welcome them back from their holiday.What Can We Offer You?We have been recognised as one of the Top 50 Best Places to Work in the UK on Glassdoor and offer our valued colleagues a range of benefits including: -£ per hour (effective 1st April) + shift allowance for unsociable hoursFree Car ParkingFree UniformContributory pension scheme34 days holiday entitlement per annum (pro rata dependent upon contracted hours)3 x Salary Life AssuranceGenerous Discretionary Profit Share SchemeShare Save schemeCycle to Work SchemeBuy and Sell of Annual LeaveCareer progression opportunitiesAccess to Mental Health First AidersEmployee Assistance Programme including professional counsellingAnnual pay reviewColleague discounts on Jet2holidays and holidays and flightsRecommend a Friend scheme (£250 for successful referrals)Many retail discounts on – travel and leisure, health, and wellbeing, eating out, shopping and lifestyleOur Permanent Seasonal Contracts have a short break in between our busy Winter and Summer seasons. You can choose a contract with hours of hours per week. This is a rostered role that requires shifts so flexibility will be required, however, we do have many options available.As this role is based in an airport, it is a requirement that all successful applicants must be able to provide a full 5-year employment/education and address history, a satisfactory criminal record check and a valid photo ID.Take that first step on your Jet2journey and apply to join our Red Team today and you could soon be part of our great team delivering an award-winning friendly service
      • birmingham, mid
      • full-time
      • Jet2.com
      Join and take your career to new heights! ;is an award-winning leading leisure Airline and the 3rd largest in the UK. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 10 UK bases. If you are interested in flying with the UK’s number one Airline on TripAdvisor and joining our team based in Birmingham - we are now accepting applications for our Cabin Crew Team for Summer 2022! As a member of the Cabin Crew team, you are responsible for the safety and comfort of all customers whilst onboard our aircraft. Working as One Team with your colleagues, your friendliness and passion for creating lasting memories for our customers will ensure they always receive a truly VIP service when flying with !Successful candidates will have a genuine passion for delivering outstanding customer service and the confidence to handle a variety of customer facing ; With a positive and flexible approach, you will have the determination and resilience to work to tight timeframes, ensuring safety is a priority at all times. Delivering sales through service, you will promote our in-flight products and will always have a smile on your face, no matter the time of day! Our Cabin Crew recruitment process is the same for all our bases. Only one application per candidate is permitted per season, therefore please only apply for your preferred ; Please only apply to this position if you wish to be based at Birmingham Airport.In return, we offer an excellent salary and benefits package with fantastic opportunities for progression in a growing business.This is a great opportunity to be part of an exciting forward-thinking business.Help us to send our all-important customers on holiday with and Jet2holidays!!
      • birmingham, mid
      • full-time
      • POST MY JOB LTD
      Starting Salary £20,000, with £1,000 increase with each year of service up to £24,000E (Gas and Electricity) is an established, Midlands based domestic energy supplier. We supply energy to over 320,000 customers nationwide and are recruiting to ensure they are supported in the best way possible. Our continuous expansion provides for genuine career opportunities in a range of departments and roles.Who we are looking for?As a Customer Service Advisor you will be speaking to a diverse range of customers to quickly understand their needs and come up with the right solutions for them. You will be an expert problem solver, trouble-shooting where needed to go over and above. Excellent customer service is key to yours and our success. If you are a good listener and can empathise with and respect colleagues & customers then this is the role for you.Responsibilities:On a day to day basis you will be answering inbound calls from existing customersYou will resolve a wide range of calls using your initiative, knowledge of the industry & systemYou will be using a range of techniques to engage and build relationships quickly, often with vulnerable customersAdvising customers whilst being compliant and adhering to all industry regulationsYou will become an expert within the energy industryWhat we can offer you:£1000 annual salary increase with each year of service up to £24,000In-depth training program. Everyone learns in a different way, we understand that. We offer a blended approach to learning where we have classroom sessions, shadowing, access to a range of training manuals and short videosEnrolment in to a Company pension plan with a generous employer contributionOur office is conveniently located within a few minutes’ walk of Birmingham International train station or alternatively, we provide free onsite car parking.Discounted gym membershipHoliday entitlement that increases with length of service up to 5 daysGreat office space, free breakfast coupled with a pool table and tennis table.Skills and Experience Required:Previous customer service experienceIT literateExperience in CRM desirableGood communication and listening skillsProfessional and friendly approach to workAdaptable to changeAbility to work in a fast paced environmentShifts patterns:8 hour shift between the hours of - Monday - FridaySome Saturdays -
      • birmingham, mid
      • Barclays
      Barclays Bank is looking for Customer Service Specialists to join their team on a contract basis to provide an exceptional customer experience. You will be helping customers to achieve their ambitions and meet their day to day banking needs. This is an amazing opportunity to polish professional skills and help create moments that deeply matter to customers. One connection built, one problem solved, one relationship at a time.Length of contract: 6 months initiallyPAYE onlyHours and working pattern: 35 hours**Possible working hours: Monday-Friday 8 AM-6 PM. ! WORKING FROM HOME Position !PROVISIONAL START DATE: 3rd May 2022As a Customer Service Specialist, you are required to provide excellent service and support within a Telephony role you will act as a main point of contact for Barclays Business and Commit to the ‘Go-to’ banking ethos by providing appropriate banking solutions and building trust, confidence and reliable support to Barclays Business customers. Maintain a customer contact history, recording and updating relevant and accurate details. Delivering a world-class customer service by executing, owning and resolving customer’s queries within agreed Service Level Agreements (SLA). Build effective relationships through trust, confidence and reliable support across the business network, working collaboratively with Seniors Business Managers.What will you be doing?Delivering a personalized, expert, quality-driven service to Barclays Business customers.Providing a first-class experience for all our customers, demonstrating ownership of all queries and acting as the first point-of-contact for all their day-to-day banking requirements, using various communication methods.Acting on client prompts to capture data, and making changes to accounts in line with agreed procedures across the Service Centre.Capturing customer information during calls to develop an understanding of the customer’s needs.What we’re looking for:Customer service experience and the ability to communicate with a wide range of customersFinancial services background is advantageousExcellent communication skills both written and verbalA strong level of computer literacy and proficient keyboard skillsAbility to work seamlessly as part of a teamWhere will you be working?FROM HOMEInterested and want to know more about Barclays? Visit for more details.About BarclaysBarclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.Our Values Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.Our DiversityWe aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.Our BenefitsOur customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. Where appropriate, and for UK based roles, we will consider requests that the role be based at alternative Barclays’ key UK location from that advertised.
      • birmingham, mid
      • Barclays
      Client Services Executive (Business Banking)Location: RemoteDuration: 6 months Hours/week: 35/weekNo previous banking knowledge is needed. You can apply from retail, hospitality, travel or any customer related industry. Your integrity, communication and empathy is what we are looking for. As part of our team, you’ll work remotely for 35 hours a week Monday-Friday between the hours of 8am and 7pm. Flexibility is key, as your shift pattern will change based on our operational needs.At Barclays, our goal is to deliver an extraordinary customer experience every time. And our Customer Care team are the people that make it happen. Working from home, you’ll support our business banking customers, listening to their needs, solving issues and building strong relationships.We’ll build your expertise in our products, policies and processes with an initial four-week training programme. Then we’ll provide ongoing support, to help you refine your knowledge and develop your skills. You don’t need call centre experience or financial services expertise, just strong communication skills and a customer-focused approach.Build your skills with BarclaysAt Barclays, our goal is to deliver an extraordinary customer experience every time. As part of our specialist Customer Service team, you will make this happen and create moments that matter to customers. You’ll use your customer service know-how to deal with more complex problems, helping customers in sometimes difficult situations, such as bereavement or handling complaints.Working across different communication channels, including inbound and outbound calls, emails and chat, you will listen, understand and use your skills to find the right solution.We’ll build your expertise in our products, policies and processes with an initial four-week training programme. Then we’ll provide ongoing support, to help you refine your knowledge and develop your skills. You don’t need any banking knowledge, just experience in a call centre or customer facing role.How will you help Barclays’ customers?Respond to customer queries and provide excellent customer service on behalf of BarclaysHandle end-to-end complex query management, from logging to resolutionInvestigate the problem to reach the right outcome for the customerCommunicate with customers and ensure they understand the process and the resolution Skills:The ability to communicate with customers in an easy to understand and efficient way.Attention to detail and high levels of accuracyProblem solving and decision-making skillsExperience in a customer-focused roleProven ability to use Microsoft Office tools to a high standardExpertise in customer management practicesAbout BarclaysBarclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.Our Values Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.Our DiversityWe aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.Your BenefitsAs a contract employee of Randstad Sourceright, you’ll receive a wide range of financial and personal benefits. There’s enrollment in a pension plan (after 12 weeks on assignment) and holiday pay. You’ll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there’s discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
      • birmingham, mid
      • Barclays
      Barclays Bank is looking for Customer Service Specialists to join their team on a contract basis to provide an exceptional customer experience. You will be helping customers to achieve their ambitions and meet their day to day banking needs. This is an amazing opportunity to polish professional skills and help create moments that deeply matter to customers. One connection built, one problem solved, one relationship at a time.Length of contract: 6 months initiallyPAYE onlyHours and working pattern: 35 hours**Possible working hours: Monday-Friday 8 AM-6 PM. ! WORKING FROM HOME Position !PROVISIONAL START DATE: 3rd May 2022As a Customer Service Specialist, you are required to provide excellent service and support within a Telephony role you will act as a main point of contact for Barclays Business and Commit to the ‘Go-to’ banking ethos by providing appropriate banking solutions and building trust, confidence and reliable support to Barclays Business customers. Maintain a customer contact history, recording and updating relevant and accurate details. Delivering a world-class customer service by executing, owning and resolving customer’s queries within agreed Service Level Agreements (SLA). Build effective relationships through trust, confidence and reliable support across the business network, working collaboratively with Seniors Business Managers.What will you be doing?Delivering a personalized, expert, quality-driven service to Barclays Business customers.Providing a first-class experience for all our customers, demonstrating ownership of all queries and acting as the first point-of-contact for all their day-to-day banking requirements, using various communication methods.Acting on client prompts to capture data, and making changes to accounts in line with agreed procedures across the Service Centre.Capturing customer information during calls to develop an understanding of the customer’s needs.What we’re looking for:Customer service experience and the ability to communicate with a wide range of customersFinancial services background is advantageousExcellent communication skills both written and verbalA strong level of computer literacy and proficient keyboard skillsAbility to work seamlessly as part of a teamWhere will you be working?FROM HOMEInterested and want to know more about Barclays? Visit for more details.About BarclaysBarclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.Our Values Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.Our DiversityWe aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.Our BenefitsOur customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. Where appropriate, and for UK based roles, we will consider requests that the role be based at alternative Barclays’ key UK location from that advertised.
      • birmingham, mid
      • full-time
      • Rosscare
      Customer Service Administrator Salary Range £19,968Birmingham Service Centre B24 8TJFull timeJob purpose: To provide the Operations Manager with a high level of call taking activity and data entry within the Call Centre customer service department, serving the community in partnership with the NHS.Key Responsibilities: • Answering the telephone in a high activity call centre environment whilst obtaining and verifying information from the client and inputting onto computer system• Inputting and retrieving data from the in-house computer system• Provide product information by answering questions and offering assistance, where possible• Telephone engineers out in field to pass on relevant information about emergency repairs in a timely manner.• Enhance organisation's reputation by accepting ownership for accomplishing new and difficult requests• Problem solving by clarifying issues, researching and exploring answers and alternative solutions• Escalating unresolved problems• Actively responsible for building teamwork and working together as a team• Adhering to Equal Opportunities and Dignity at Work as per the company policy• Any other duties relating to the role as requested by your line manager or the Company.Skills and Qualifications: • Preferred experience of call handling• Preferred experience of data entry• Accuracy at record keeping• skills• Training will be given. Additional skills/ experience Strong personable nature, team player experience of working in a pressurised call centre environment, multi-tasking, customer focused, self-motivator, problem solving skills, phone skills, and dependability.THIS ROLE HAS PREVIOUSLY BEEN ADVERTISED, PLEASE DO NOT APPLY AGAIN AS YOUR DETAILS HAVE ALREADY BEEN CONSIDERED. Service user/other agency/public engagement and involvement: Ross Care is committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do. The post holder should ensure that in all their behaviours, attitudes and working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief. The post holder will be expected to engage the service users, other agencies, and the public where relevant and adhere to the Company’s policies and procedures governing zero tolerance to discrimination, harassment, bullying, stereotyping and prejudicial treatment
      • birmingham, mid
      • Barclays
      Barclays Bank is looking for Customer Service Specialists to join their team on a contract basis to provide an exceptional customer experience. You will be helping customers to achieve their ambitions and meet their day to day banking needs. This is an amazing opportunity to polish professional skills and help create moments that deeply matter to customers. One connection built, one problem solved, one relationship at a time.Length of contract: 6 months initiallyPAYE onlyHours and working pattern: 35 hours**Possible working hours: Monday-Friday 8 AM-6 PM. ! WORKING FROM HOME Position !PROVISIONAL START DATE: 3rd May 2022As a Customer Service Specialist, you are required to provide excellent service and support within a Telephony role you will act as a main point of contact for Barclays Business and Commit to the ‘Go-to’ banking ethos by providing appropriate banking solutions and building trust, confidence and reliable support to Barclays Business customers. Maintain a customer contact history, recording and updating relevant and accurate details. Delivering a world-class customer service by executing, owning and resolving customer’s queries within agreed Service Level Agreements (SLA). Build effective relationships through trust, confidence and reliable support across the business network, working collaboratively with Seniors Business Managers.What will you be doing?Delivering a personalized, expert, quality-driven service to Barclays Business customers.Providing a first-class experience for all our customers, demonstrating ownership of all queries and acting as the first point-of-contact for all their day-to-day banking requirements, using various communication methods.Acting on client prompts to capture data, and making changes to accounts in line with agreed procedures across the Service Centre.Capturing customer information during calls to develop an understanding of the customer’s needs.What we’re looking for:Customer service experience and the ability to communicate with a wide range of customersFinancial services background is advantageousExcellent communication skills both written and verbalA strong level of computer literacy and proficient keyboard skillsAbility to work seamlessly as part of a teamWhere will you be working?FROM HOMEInterested and want to know more about Barclays? Visit for more details.About BarclaysBarclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.Our Values Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.Our DiversityWe aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.Our BenefitsOur customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. Where appropriate, and for UK based roles, we will consider requests that the role be based at alternative Barclays’ key UK location from that advertised.
      • birmingham, mid
      • full-time
      • LTK Consultants
      Basic Salary £21,500 + Uncapped Bonus + Pension + Range of Benefits + Comprehensive Training Provided + Not Cold CallingBirmingham business parkLTK is a dynamic and industry leading business consultancy in the Automotive sector, specialising in developing and implementing Sales & Aftersales retention programmes in Dealer Groups.About the Call Centre Agent role:Our dedicated Contact Centre team process 100,000 inbound and outbound enquiries per month through our Sales and Aftersales channels. Ranging from facilitating appointments for Test Drives and Face to Face appointments to making Service, MOT and Maintenance appointments for the respective dealers.To support our client deliverables and growth we now need the following roles:Service Booking Advisor – to process aftersales Service, MOT, General Maintenance and Recall appointments, manage cancellations & reschedules and provide expert advice on what is due to maintaining the safety of their vehicleSales Appointment Advisor – to process a myriad of sales leads and convert them to appointments for the dealers, you will need to be agile in your delivery as leads range from Inbound & Outbound Calls, Live Chat and Email sources.Responsibilities of ourCall Centre Agent:In both roles the advisor is the first line of contact on behalf of the dealership and as such high levels of professionalism and energy are needed, to ensure that every customer receives the very best in customer service, providing product knowledge on new vehicles or on service schedules.Both roles are a blend of Sales and Customer Service, every call, every lead is an opportunity to convert to the business and you will be measured and rewarded on:ConversionQualityEfficiencyYou will receive comprehensive training on product knowledge, systems and process and will be expected to be able to receive inbound calls and make outbound calls in a blended environment.Hours and ShiftsFlexible Full & Part Time Hours available to cover a range of shifts covering 7 days a week.What we are looking for in our Call Centre Agent?Ability to work in a High Paced EnvironmentUsing the training provided navigate through our bespoke systemsAttention to DetailGood Communication and Listening SkillsHigh EnergyProfessional & Friendly approachFluent in Spoken and Written EnglishCreate and drive positive customer advocacy by ‘going the extra mile’ wherever possibleWhat are the benefits of joining our team as a Call Centre Agent?Full Induction & Comprehensive Training30 days holidays including Bank HolidaysAdditional days holiday for your birthdaManagement development initiativContributory Pension SchemHealth Cash PlaRewards Cash PlaLength of Service AwardActive Career ProgressioFree onsite parkingIf this sounds like you and you would like to join us as our Call Centre Agent, please click ‘Apply’ now. We’d love to hear from you!
      • birmingham, mid
      • full-time
      • Ashdown Group Limited
      IT Support / Service Desk Analyst - Insurance (Birmingham)* Please note this role is starting as a 6 month fixed term contract*Salary up to £36,000 plus benefits. Remote working available with the expectation you will be able to visit the office twice a weekA global insurance in central Birmingham is looking for an experienced Service Desk Analyst / 2nd Line Desktop Support Analyst. This is a fantastic opportunity to join a global insurer with approximately 900 staff in the UK.Duties will include working as part of a team to provide a high level of 2nd line support across the following technologies; - Windows 10- Office 365- Citrix- Azure Active Directory- Exchange- PC and laptop hardware- Webex supportTo be considered suitable for this role you will need to have previous experience in a 1st/2nd line support role such as Desktop Engineer, IT Service Desk Analyst or IT Coordinator and have strong experience in supporting the above-mentioned technologies. It is also a requirement that the successful candidate is a strong IT problem solver with excellent team working mentality and outstanding communication skills.To apply, please submit a copy of your CV.
      • birmingham, mid
      • Barclays
      Client Services Executive (Business Banking)Location: RemoteDuration: 6 months Hours/week: 35/weekNo previous banking knowledge is needed. You can apply from retail, hospitality, travel or any customer related industry. Your integrity, communication and empathy is what we are looking for. As part of our team, you’ll work remotely for 35 hours a week Monday-Friday between the hours of 8am and 7pm. Flexibility is key, as your shift pattern will change based on our operational needs.At Barclays, our goal is to deliver an extraordinary customer experience every time. And our Customer Care team are the people that make it happen. Working from home, you’ll support our business banking customers, listening to their needs, solving issues and building strong relationships.We’ll build your expertise in our products, policies and processes with an initial four-week training programme. Then we’ll provide ongoing support, to help you refine your knowledge and develop your skills. You don’t need call centre experience or financial services expertise, just strong communication skills and a customer-focused approach.Build your skills with BarclaysAt Barclays, our goal is to deliver an extraordinary customer experience every time. As part of our specialist Customer Service team, you will make this happen and create moments that matter to customers. You’ll use your customer service know-how to deal with more complex problems, helping customers in sometimes difficult situations, such as bereavement or handling complaints.Working across different communication channels, including inbound and outbound calls, emails and chat, you will listen, understand and use your skills to find the right solution.We’ll build your expertise in our products, policies and processes with an initial four-week training programme. Then we’ll provide ongoing support, to help you refine your knowledge and develop your skills. You don’t need any banking knowledge, just experience in a call centre or customer facing role.How will you help Barclays’ customers?Respond to customer queries and provide excellent customer service on behalf of BarclaysHandle end-to-end complex query management, from logging to resolutionInvestigate the problem to reach the right outcome for the customerCommunicate with customers and ensure they understand the process and the resolution Skills:The ability to communicate with customers in an easy to understand and efficient way.Attention to detail and high levels of accuracyProblem solving and decision-making skillsExperience in a customer-focused roleProven ability to use Microsoft Office tools to a high standardExpertise in customer management practicesAbout BarclaysBarclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.Our Values Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.Our DiversityWe aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.Your BenefitsAs a contract employee of Randstad Sourceright, you’ll receive a wide range of financial and personal benefits. There’s enrollment in a pension plan (after 12 weeks on assignment) and holiday pay. You’ll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there’s discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
      • birmingham, mid
      • full-time
      • AWD online
      Administrator / Customer Service Sales Coordinator who is customer service focussed with excellent administrative, organisational, interpersonal and communications skills is required for a well-established Manufacturer based in Tyseley, Birmingham, West Midlands. SALARY: £20,000 per annum LOCATION: Tyseley, Birmingham, West Midlands JOB TYPE: Full-Time, Permanent WORKING HOURS: Monday to Friday, 9am - 5pm JOB OVERVIEW We have a fantastic new job opportunity for an Administrator / Customer Service Sales Coordinator who is customer service focussed with excellent administrative, organisational, interpersonal and communications. Working as an Administrator / Customer Service Sales Coordinator you will be joining a busy Customer Service Team who strive to provide an exceptional customer service to both internal and external customers. As an Administrator / Customer Service Sales Coordinator you will cover all aspects of administration including processing orders, communicating both verbally and in writing and managing incoming queries. If you have some customer service experience and are looking for your next challenge we would like to hear from you! CANDIDATE REQUIREMENTS As the Administrator / Customer Service Sales Coordinator you will have the following skills and attributes: Previous experience working within the furniture manufacturing industry or knowledge of kitchen, or bedroom furniture would be an advantage. Although not essential as the company will provide training Previous customer service experience would be an advantage Excellent interpersonal and communicative skills Customer service focussed Well organised Good data entry skills Meticulous with detail Always strive to go over and above to deliver great service HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P8650 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Tyseley, Birmingham, West Midlands. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awdonline |
      • birmingham, mid
      • Barclays
      Client Services Executive (Business Banking)Location: RemoteDuration: 6 months Hours/week: 35/weekNo previous banking knowledge is needed. You can apply from retail, hospitality, travel or any customer related industry. Your integrity, communication and empathy is what we are looking for. As part of our team, you’ll work remotely for 35 hours a week Monday-Friday between the hours of 8am and 7pm. Flexibility is key, as your shift pattern will change based on our operational needs.At Barclays, our goal is to deliver an extraordinary customer experience every time. And our Customer Care team are the people that make it happen. Working from home, you’ll support our business banking customers, listening to their needs, solving issues and building strong relationships.We’ll build your expertise in our products, policies and processes with an initial four-week training programme. Then we’ll provide ongoing support, to help you refine your knowledge and develop your skills. You don’t need call centre experience or financial services expertise, just strong communication skills and a customer-focused approach.Build your skills with BarclaysAt Barclays, our goal is to deliver an extraordinary customer experience every time. As part of our specialist Customer Service team, you will make this happen and create moments that matter to customers. You’ll use your customer service know-how to deal with more complex problems, helping customers in sometimes difficult situations, such as bereavement or handling complaints.Working across different communication channels, including inbound and outbound calls, emails and chat, you will listen, understand and use your skills to find the right solution.We’ll build your expertise in our products, policies and processes with an initial four-week training programme. Then we’ll provide ongoing support, to help you refine your knowledge and develop your skills. You don’t need any banking knowledge, just experience in a call centre or customer facing role.How will you help Barclays’ customers?Respond to customer queries and provide excellent customer service on behalf of BarclaysHandle end-to-end complex query management, from logging to resolutionInvestigate the problem to reach the right outcome for the customerCommunicate with customers and ensure they understand the process and the resolution Skills:The ability to communicate with customers in an easy to understand and efficient way.Attention to detail and high levels of accuracyProblem solving and decision-making skillsExperience in a customer-focused roleProven ability to use Microsoft Office tools to a high standardExpertise in customer management practicesAbout BarclaysBarclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.Our Values Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.Our DiversityWe aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.Your BenefitsAs a contract employee of Randstad Sourceright, you’ll receive a wide range of financial and personal benefits. There’s enrollment in a pension plan (after 12 weeks on assignment) and holiday pay. You’ll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there’s discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
      • birmingham, mid
      • full-time
      • Get Staffed Online Recruitment
      Customer Service Administrator - BirminghamCompetitive SalaryPermanent, Full TimeOur client has a vacancy for a Customer Service Administrator to join their Birmingham branch. They require a bright, enthusiastic person to join a small and friendly team to handle telephone calls, process orders and provide administrative support to the internal sales team. This is a fantastic opportunity to learn how our client works and develop your career.Who are they?Our client is the UK's leading independent distributor of factory automation products - from computers to connectors, from robots to relays and everything in between. With 100,000 stock products and close to a million products on the database, with over 10,000 customers and more than 500 product groups their data analysis requirements are growing fast.They are a talented group of 160 people in 14 branches across the UK and Ireland. They work to an F-Plan of being Fast, Focussed, Flexible Friendly and Fun which may explain why they have so many long-service awards in the team.What Will You Do?As our Customer Services Administrator you will be office based and your main duties will include:* Accurately processing sales and purchase orders using in house systems* Liaising with other branch offices over the telephone* Processing receipt of goods and general administration duties* Liaising directly with customers to ensure they exceed their expectations* Maintaining culture of continuous improvement and excellence in customer serviceSkills, Knowledge and ExperienceTo join their Birmingham team as Customer Services Administrator, they are looking for a person who has:* Excellent communication skills with a confident telephone manner* Strong organisational, administrative and telephone skills* Excellent attention to detail* Computer literate able to use Word and Excel with the ability to learn bespoke software* Ability to multi-task and prioritise workloadOur client is a financially secure, family-run business offering the chance to work within a happy, friendly company with some wonderful and talented people.If you think you are the right person to join their team, please click apply.BenefitsMinimum 23 days annual leave plus bank holidaysFree parkingWorkplace pensionOpportunities for career progressionCycle to Work schemeINDJOB
      • birmingham, mid
      • full-time
      • Language Matters
      Our client, an organisation that is active in the financial service industry, is looking for a German speaking Customer Service Representative to join them in their Birmingham office due to the rapid expansion of their team. In this role you will be providing an outstanding customer experience and will aim to resolve customers' queries at first point of contact. The role is office-based throughout training and you will be required to work from the client's Birmingham office on a daily basis. After training a hybrid model will be available where you can work from home 3 out of 5 days a week.Your responsibilities will include:Handling customer enquiries across various channels, including telephone, email, chat and letterTaking ownership of an issue and following it through to a solution where the customer is satisfiedEscalating enquiries to senior colleagues when appropriateIdentifying opportunities to improve the customer experienceAbout you:The ideal candidate will be a reliable, customer-oriented individual who has a positive can-do attitude with excellent German language skills. For this role it is important that you are able to demonstrate empathy to customers and can stay calm in challenging situations. You will be required to work from the Birmingham office on a daily basis where you will be part of a friendly, multilingual team. The company provides excellent training and provides opportunities for career progression.Profile:Required to be fluent in German and English, both written and spokenPrevious experience as a Customer Service Representative, Customer Service Advisor, Client Service Executive, Customer Support Specialist or Customer Care CoordinatorExperience in the financial service industry is a plusAble to demonstrate patience, empathy and compassion to customersHave the ability to remain calm and professional in difficult and challenging situationsExcellent listening and communication skillsTeam player who enjoys interacting with peopleAble to commute to the Birmingham office on a daily basisTo apply, please send your CV in English and in Word format to Joana. languagematters is acting as an employment agency in relation to this vacancy.
      • birmingham, mid
      • full-time
      • Stepchange
      This role is known internally as "Debt Advisor."Starting at £20,155 with the potential to realise in role development increases up to £25,600 depending on performance and development criteria being met, this isn't your typical contact centre role.Debt advisors need to think on their feet and adapt to the diverse situations they're presented with. In this role you will offer Debt Relief Order specific advice on eligibility and process efficiently, identify clients who do not meet the eligibility criteria, explain the reasons and signpost back to debt advice and draft, update and submit Debt Relief Order application forms accurately and ensure they reflect all information supplied by the client and any subsequent impacts and risks are clearly explainedAs a DRO Debt Advisor in our Birmingham contact centre you will be given Approved Intermediary Status by The Insolvency Service.You must thereforebe financially solvent and not currently, or soon to be, subject to a Bankruptcy Order, IVA, Admin Order or Debt Relief Order.Free from unspent convictions relating to fraud dishonesty violence or any enactment contained in Insolvency legislationNot subject to a bankruptcy restrictions order or undertakingNot subject to a disqualification order/undertaking under the Company Directors Disqualification Act 1986This will be a flexible role, working both from home and our offices. Debt advisors work 35 hours a week with shift patterns that fall between and Monday to Friday.What will I be doing?Working as part of a team to ensure clients get a high quality experienceUsing active questioning and listening techniques to determine clients' financial and personal circumstancesHandling a high volume of calls in a fast-paced environmentCommunicating financial guidanceWorking in an FCA regulated environmentSkills we're looking forExcellent communication skillsCustomer service experience, if possibleSome confidence using a computer so you can check and record client details accuratelyPatience, empathy and the ability to handle challenging conversationsThe ability to solve problemsGood attention to detailStrong emotional resilience and rapport building skillsWhat we offer youWe give you 8 weeks full paid training in our academy before you start supporting clients (training is Monday to Friday 9am to 5pm)24 days annual leave (this increases by one day per year up to a maximum of 29), plus bank holidaysThe opportunity to buy and sell annual leaveHybrid working (currently requirement to be in the office 2 days per month) - with IT equipment provided when you're working from homeA personal career plan and ongoing training and development and support with role-related professional subscriptions and qualificationsTravel season ticket loansCycle-to-work schemeGroup pension schemeGroup Company Life AssuranceWestfield Health cash plan with employee discounts in high street shopsVitality at Work health and wellbeingEmployee assistance programmeAccess to financial planning and advice2 days paid volunteering leave per yearFamily friendly pay; pre-adoption/fertility/surrogacy pay, post-adoption pay, payments for bereavement and compassionate leaveLong service awardsFree hot drinks (tea, coffee, hot chocolate) in the officeWho we areStepChange are the UK's leading debt charity, contacted by hundreds of thousands of people a year online and by phone, across all nations and regions. We help people in debt to sleep at night knowing that they have a realistic plan to address their financial problems. We support people to take back control of their situation and we never judge.Please Note: This vacancy will close when all positions have been filled.
      • birmingham, mid
      • full-time
      • Candidate Source Ltd
      We have opportunities for Customer Service Advisors to join a global Financial Services Organisation who will invest in your training from day one and give you all the motivation and support you need, working in a friendly, inclusive team in Kings Norton, ;You will work in teams that are made up of colleagues from a range of backgrounds including contact centre, retail, and hospitality to name a few. You don’t need previous financial services experience as full training will be provided.Along with a starting salary of £19,300 you will also receive £500 to spend on flexible benefits or add to salary, 25 days holiday plus Bank Holidays, rising to 30-days; a pension scheme, life assurance, share purchase schemes, discounts at a huge range of high street stores, 24/7 employee assistance programme, volunteer days, critical illness cover, gym membership scheme, plus many more!What’s the best thing about working here…A great working culture and environment – People love working here, the culture is inclusive, supportive, and collaborative with clear values and behaviours. They have recognition and reward initiatives and a fun down-to-earth buzz and energy in their Kings Norton customer experience centre. The Team also love fundraising for the community and support three Birmingham charities.As a Customer Service Advisor, your responsibilities will include:Being the first point of contact to discuss any questions about their shares and share certificates via inbound telephone calls.Dealing with a range of queries from updating details to asking for share certificates, actioning a transfer, or providing more detailed ; Helping customers with questions, issues, feedback, and general queries, you’ll care about the service you give everyone by communicating in a transparent, empathetic, and positive way to understand and pinpoint their ;Be able to identify customers who are vulnerable and know how to support them.Always working to financial compliance and regulatory policies and procedures. We are looking for Customer Service Advisors who have the following skills and experiences:Some previous customer service ;Excellent communication and listening ;The ability to explain processes in a clear, empathetic, and straightforward ; Comfortable working to deadlines and ;Have great attention to ; Have the right to work in the UK and are a UK ; Comfortable using a headset, computer, keyboard, and different IT systems. Enjoy solving problems and improving solutions pro-actively.Work well on your own and as part of a professional and friendly team. Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS ; You will need to be able to start on Monday June 6th and your full attendance is needed for the 3 weeks training programme without taking any holidays during this ;Training will be Monday – Friday 9am-5pm. You will then be working hours per week, between 08:30 – 17:30 Monday to ;To apply for this role as Customer Service Advisor, please send us an updated copy of your CV and we will be in touch!We are committed to equality of opportunity for all candidates and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, parental status, religion or belief and marriage and civil partnerships.Candidate Source Ltd is an advertising ; Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.
      • birmingham, mid
      • full-time
      • Ashdown Group Limited
      IT Support / Service Desk Analyst - Insurance (Birmingham)* Please note this role is starting as a 6 month fixed term contract*Salary up to £36,000 plus benefits. Remote working available with the expectation you will be able to visit the office twice a weekA global insurance in central Birmingham is looking for an experienced Service Desk Analyst / 2nd Line Desktop Support Analyst. This is a fantastic opportunity to join a global insurer with approximately 900 staff in the UK.Duties will include working as part of a team to provide a high level of 2nd line support across the following technologies; - Windows 10- Office 365- Citrix- Azure Active Directory- Exchange- PC and laptop hardware- Webex supportTo be considered suitable for this role you will need to have previous experience in a 1st/2nd line support role such as Desktop Engineer, IT Service Desk Analyst or IT Coordinator and have strong experience in supporting the above-mentioned technologies. It is also a requirement that the successful candidate is a strong IT problem solver with excellent team working mentality and outstanding communication skills.To apply, please submit a copy of your CV.

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