Are you an experienced Customer Service Administrator/ Customer Care Coordinator looking for a new roles? Are you looking to work for a company that offer great benefits such as hybrid working? If so keep reading... I have partnered with a Coleshill based client who are looking for a Customer Care Coordinator to join their team of 6 for a 12 month period.Benefits:Up to £24000 salary0830-1700 Monday to Friday with an hour lunchAgile working available 28 days annual leave plus bank holidays, and the option to buy up to 5 days per annumPrivate HealthcareCompany contributory pension schemeLife assurance - 4 x your annual salarySharesave schemeCycle to work scheme - up to £3000Denplan, GymFlex and many more…Your Responsibilities: Provide an excellent level of customer service at all timesTake enquiries about defects on homesOrganise for the relevant operatives/contractors to complete works as and when requiredLiaise with customers and stakeholdersInputting accurate details on the systemSee queries through to the endTo address and respond to Customer issues in a prompt and organised way.You Skills/ Experience:Great communication skillsHouse Building/ Construction experience is desirableBe able to work in a fast paced environmentBe able to manage your own timeHave excellent attention to detailBe able to communicate with colleagues and work together to find solutionsIf this is the role for you click apply!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
Are you an experienced Customer Service Administrator/ Customer Care Coordinator looking for a new roles? Are you looking to work for a company that offer great benefits such as hybrid working? If so keep reading... I have partnered with a Coleshill based client who are looking for a Customer Care Coordinator to join their team of 6 for a 12 month period.Benefits:Up to £24000 salary0830-1700 Monday to Friday with an hour lunchAgile working available 28 days annual leave plus bank holidays, and the option to buy up to 5 days per annumPrivate HealthcareCompany contributory pension schemeLife assurance - 4 x your annual salarySharesave schemeCycle to work scheme - up to £3000Denplan, GymFlex and many more…Your Responsibilities: Provide an excellent level of customer service at all timesTake enquiries about defects on homesOrganise for the relevant operatives/contractors to complete works as and when requiredLiaise with customers and stakeholdersInputting accurate details on the systemSee queries through to the endTo address and respond to Customer issues in a prompt and organised way.You Skills/ Experience:Great communication skillsHouse Building/ Construction experience is desirableBe able to work in a fast paced environmentBe able to manage your own timeHave excellent attention to detailBe able to communicate with colleagues and work together to find solutionsIf this is the role for you click apply!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
We are pleased to be recruiting Customer Service Adviser's on behalf of our client Worcester Bosch.Do you want to influence the future of service and shape customer experience for one of the market leaders in domestic boilers?Are you looking for your next exciting challenge and have a proven track record of providing exemplary customer service?Do you have experience of working in a fast paced Customer Service environment?Do you want more job security and career opportunities working for a leading provider?Are you looking for flexible, hybrid working from both office or at home?If you answered yes to the above, we really want to hear from you, because jobs like these with the salary, perks and benefits available don't come around very often.What you will be doing:You will be responsible for providing world class customer service, undertaking all relevant customer interactionsDealing with customers through a mixture of inbound and outbound calls, providing technical support and advice to customers, advising customers of the best services available to them, resolving queries "Right First Time" in a prompt, friendly and professional mannerYou will be fully trained inhouse in an enviroment with other learners and full support offeredProviding a service that enhances the customer experience and builds the Bosch brand and service reputationBuilding instant rapport with customers to gain a better understanding of their needsCapture, maintain and ensure quality and safety of customer dataIdentifying, highlighting and escalating any service related issuesDelivering and maintaining team performance targetsThe role:Customer Service Advisor - (Inbound and Outbound)There is real flexibility in hours of work/shift patterns (rota delivered 2 weeks in advance)Operational Hours: Mon to Fri 0700 - 2000 and weekends 0800-1630 on a 5 week rotation 40 hours per week - Potential overtime opportunitiesSalary and Benefits:Salary: £10.52 plus bonusFlexible home working A discretionary bonus will be paid to those candidates that are with the business 12 weeks after completing training.
We are pleased to be recruiting Customer Service Adviser's on behalf of our client Worcester Bosch.Do you want to influence the future of service and shape customer experience for one of the market leaders in domestic boilers?Are you looking for your next exciting challenge and have a proven track record of providing exemplary customer service?Do you have experience of working in a fast paced Customer Service environment?Do you want more job security and career opportunities working for a leading provider?Are you looking for flexible, hybrid working from both office or at home?If you answered yes to the above, we really want to hear from you, because jobs like these with the salary, perks and benefits available don't come around very often.What you will be doing:You will be responsible for providing world class customer service, undertaking all relevant customer interactionsDealing with customers through a mixture of inbound and outbound calls, providing technical support and advice to customers, advising customers of the best services available to them, resolving queries "Right First Time" in a prompt, friendly and professional mannerYou will be fully trained inhouse in an enviroment with other learners and full support offeredProviding a service that enhances the customer experience and builds the Bosch brand and service reputationBuilding instant rapport with customers to gain a better understanding of their needsCapture, maintain and ensure quality and safety of customer dataIdentifying, highlighting and escalating any service related issuesDelivering and maintaining team performance targetsThe role:Customer Service Advisor - (Inbound and Outbound)There is real flexibility in hours of work/shift patterns (rota delivered 2 weeks in advance)Operational Hours: Mon to Fri 0700 - 2000 and weekends 0800-1630 on a 5 week rotation 40 hours per week - Potential overtime opportunitiesSalary and Benefits:Salary: £10.52 plus bonusFlexible home working A discretionary bonus will be paid to those candidates that are with the business 12 weeks after completing training.
We have an exciting opportunity for an experienced Customer Service Team Leader/ Manager to join a globally recognised luxury brand.Main PurposeTo support and lead a team of 7 in customer services, maintaining professional environment for the customer service team to thrive to solve problems and increase customer satisfaction, which will result in an increase in sales.DailyManage the day to day running of the Customer Service officeResponsible for leading, mentoring and empowering the Customer Services Team Develop, implement, and maintain relevant support guidelines, processes and procedures which contribute to improving the customer's experience and reducing support related issuesEnsure that processes set out for the Customer Service Department are followed. Create and implement monthly reports and provide KPI's analysis to ensure the customer service levels at met/exceededMonitor Monthly Customer Service CostsLiaise with the customer on telephone calls that have been escalated by the teamIdentify trends in respect of complaintsManage the recruitment and induction of new employees Provide side by side coaching and feedbackDelivery monthly 1:1 session with each member of your team, with a focus on development and engagement.About you?Experience in a Customer Service Team Leader / Manager role or similar (essential) You will be able to demonstrate the desire for continuous improvementA proven background of coaching, mentoring, and organisation skillsAbility to forward plan and look aheadProblem solving and decision-making skillsExcellent communications skillsYou will be a great communicator, focusing on building strong relationships.You will be resilient, adaptable and will be able to think on your feet, whilst remaining calm under pressure.Driving licence and own car due to locationAbility to analyse data to drive performance and improvementsThe roleFull time permanent positionMonday to Friday 9-5 Salary between £28,000 - £30,00028 days (inclu BH)Progression opportunities Apply today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
We have an exciting opportunity for an experienced Customer Service Team Leader/ Manager to join a globally recognised luxury brand.Main PurposeTo support and lead a team of 7 in customer services, maintaining professional environment for the customer service team to thrive to solve problems and increase customer satisfaction, which will result in an increase in sales.DailyManage the day to day running of the Customer Service officeResponsible for leading, mentoring and empowering the Customer Services Team Develop, implement, and maintain relevant support guidelines, processes and procedures which contribute to improving the customer's experience and reducing support related issuesEnsure that processes set out for the Customer Service Department are followed. Create and implement monthly reports and provide KPI's analysis to ensure the customer service levels at met/exceededMonitor Monthly Customer Service CostsLiaise with the customer on telephone calls that have been escalated by the teamIdentify trends in respect of complaintsManage the recruitment and induction of new employees Provide side by side coaching and feedbackDelivery monthly 1:1 session with each member of your team, with a focus on development and engagement.About you?Experience in a Customer Service Team Leader / Manager role or similar (essential) You will be able to demonstrate the desire for continuous improvementA proven background of coaching, mentoring, and organisation skillsAbility to forward plan and look aheadProblem solving and decision-making skillsExcellent communications skillsYou will be a great communicator, focusing on building strong relationships.You will be resilient, adaptable and will be able to think on your feet, whilst remaining calm under pressure.Driving licence and own car due to locationAbility to analyse data to drive performance and improvementsThe roleFull time permanent positionMonday to Friday 9-5 Salary between £28,000 - £30,00028 days (inclu BH)Progression opportunities Apply today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
We are looking for an experienced Contract Centre Team Leader/Manager that has worked in the travel industry or has a passion for travel! This is a fantastic opportunity to work as part of a leading organisation to help boost team moral, drives sales and deliver exceptional level of customer service at all times. Role PurposeThe primary function of this role is to manage and motivate a team of Contact Centre colleagues to deliver (sales) targets. The role will be focused on driving sales behaviours, improving team efficiency and effectiveness while delivering a quality customer experience.You will inspire your team through regular remote and face to face coaching and development and managing individual performance against contact centre KPIs. With your own performance targets being aligned to your overall team's target.DailyMonitor at least 8 calls per month per agent, 4 of which should be side by sideConduct monthly 1-1's with each Sales ExecutiveSet Action plans for Sales Executives where requiredAnalyse data for your team identifying trends and opportunitiesRecruitment of new team membersMotivating and driving the team to achieve best results and share "best practice" with peer groupBeing the escalation point for all Sale Executives, answering any technical questions from customers and being comfortable handling challenging situationsUndertake Real Time Management of Call Queues and Sales ExecutivesTake customer Contacts for One hour per month as if a sales executive Escalate operational issues as appropriate to the Head of Contact CentreEnsure all customer communication channels are being actively monitored and resourced. E.g. Live Chat, email, and phone.Communicate to your team's business critical information that impacts their roles. E.g. product launches, customer directives, etc. Assist the Head of Contact Centre in implementing key changes to ways of working, structure, etc.About you? Travel experience along with proven results managing/leading a sales team in a contact centre environmentSignificant experience within a telesales or desk-based sales role in a highly customer centric environmentProven experience in observing and coaching a team, mentoring and have a good understanding of conducting appraisals, 1-2-1's and dealing with performance related issuesUnderstanding of how to run a sales process in a contact centre environmentAble to interpret data and form plans from findingsGood experience working with Microsoft Office (Word, Excel & PowerPoint)Competent to stand up to audiences and motivate the team, driving behavioursHighly organised, can delegate responsibilities and plan workload for teamAbility to deliver excellent results in fast-paced environmentExcellent communication skillsListens and provide solutions diligently and promptlyDedicated to providing a high-quality and efficient service to customers.The RoleCirca £30,000 DOE 37.5 hours - Can be between 9AM-19:00 PM Mon - Frid, 9AM - 17:00 PM Sat, 10AM-16:00 PM Sunday & Weekend 1 in 2 during peak period, 1 in 3 during non peakPassport to success programmeProgression opportunities 25 days + BHPension 3% employer employee 5%Employee Assistance programDiscounts on travel related productsParking on-siteApply today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
We are looking for an experienced Contract Centre Team Leader/Manager that has worked in the travel industry or has a passion for travel! This is a fantastic opportunity to work as part of a leading organisation to help boost team moral, drives sales and deliver exceptional level of customer service at all times. Role PurposeThe primary function of this role is to manage and motivate a team of Contact Centre colleagues to deliver (sales) targets. The role will be focused on driving sales behaviours, improving team efficiency and effectiveness while delivering a quality customer experience.You will inspire your team through regular remote and face to face coaching and development and managing individual performance against contact centre KPIs. With your own performance targets being aligned to your overall team's target.DailyMonitor at least 8 calls per month per agent, 4 of which should be side by sideConduct monthly 1-1's with each Sales ExecutiveSet Action plans for Sales Executives where requiredAnalyse data for your team identifying trends and opportunitiesRecruitment of new team membersMotivating and driving the team to achieve best results and share "best practice" with peer groupBeing the escalation point for all Sale Executives, answering any technical questions from customers and being comfortable handling challenging situationsUndertake Real Time Management of Call Queues and Sales ExecutivesTake customer Contacts for One hour per month as if a sales executive Escalate operational issues as appropriate to the Head of Contact CentreEnsure all customer communication channels are being actively monitored and resourced. E.g. Live Chat, email, and phone.Communicate to your team's business critical information that impacts their roles. E.g. product launches, customer directives, etc. Assist the Head of Contact Centre in implementing key changes to ways of working, structure, etc.About you? Travel experience along with proven results managing/leading a sales team in a contact centre environmentSignificant experience within a telesales or desk-based sales role in a highly customer centric environmentProven experience in observing and coaching a team, mentoring and have a good understanding of conducting appraisals, 1-2-1's and dealing with performance related issuesUnderstanding of how to run a sales process in a contact centre environmentAble to interpret data and form plans from findingsGood experience working with Microsoft Office (Word, Excel & PowerPoint)Competent to stand up to audiences and motivate the team, driving behavioursHighly organised, can delegate responsibilities and plan workload for teamAbility to deliver excellent results in fast-paced environmentExcellent communication skillsListens and provide solutions diligently and promptlyDedicated to providing a high-quality and efficient service to customers.The RoleCirca £30,000 DOE 37.5 hours - Can be between 9AM-19:00 PM Mon - Frid, 9AM - 17:00 PM Sat, 10AM-16:00 PM Sunday & Weekend 1 in 2 during peak period, 1 in 3 during non peakPassport to success programmeProgression opportunities 25 days + BHPension 3% employer employee 5%Employee Assistance programDiscounts on travel related productsParking on-siteApply today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
Are you an experienced Sales Administrator looking for your next opportunity? Do you want to work in an upbeat, fast paced environment? If so, this is the perfect role for you! The RoleFull-time permanent Salary £21,000 - £24,000Parking on-site 9AM - 5PM Mon - Fri Main DutiesWorking within a busy office taking sales enquiries and processing orders.Acting as the first point of contract answering customer enquiresSales order processingDealing with customer portals for products and sales .Liaising with customers and suppliers in a professional and efficient manner.Quoting customers on a range of products in a fast but accurate manner.Taking customer payments.Linking sales orders to our carrier websites to ensuring accuracy at all times.General administrative dutiesAbout you? Experience in sales administration and order processing Customer Service experienceExcellent communication skills both verbal and written IT savvy The successful applicant must be highly motivated and willing to work within a busy team.You must have a keen eye for detail Location: Yardley Interviews are taking place, apply today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
Are you an experienced Sales Administrator looking for your next opportunity? Do you want to work in an upbeat, fast paced environment? If so, this is the perfect role for you! The RoleFull-time permanent Salary £21,000 - £24,000Parking on-site 9AM - 5PM Mon - Fri Main DutiesWorking within a busy office taking sales enquiries and processing orders.Acting as the first point of contract answering customer enquiresSales order processingDealing with customer portals for products and sales .Liaising with customers and suppliers in a professional and efficient manner.Quoting customers on a range of products in a fast but accurate manner.Taking customer payments.Linking sales orders to our carrier websites to ensuring accuracy at all times.General administrative dutiesAbout you? Experience in sales administration and order processing Customer Service experienceExcellent communication skills both verbal and written IT savvy The successful applicant must be highly motivated and willing to work within a busy team.You must have a keen eye for detail Location: Yardley Interviews are taking place, apply today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
Are you customer focused in your approach? Is providing a high level of service at the heart of all you do? Like to build and develop great relationships with those internally and externally? Have you previously supported a sales team? If the answer is yes, please keep reading.This is a fantastic opportunity to work as part of a small, friendly and supportive Sales and Customer Service team for a company that really do make a difference. Pro-active and reactive customer service and sales callsMaintaining the CRM to a high degree of accuracy Process orders with high levels of attention to detail Booking Surveys for Field reps Building and maintaining strong relationships with customers and Team membersAttend and represent the company at exhibitions Complaint Handling Booking returns with courier Export Admin Assist customers via Web Chat. Any other requirements that meet the needs of the businessAbout you?Customer centric in your approach is essentialExperienced in a customer service role and processing sales orders Self-motivated and enthusiastic to hit targetsAlways looking for opportunities to continually improve personally and as a company Educated to a minimum of GCSE (or equivalent) in English and Maths Good communication skills in both Written and oral communications. IT literate - Microsoft applications / CRMAble to build and maintain strong relationships with customers and Team Good organisation and planning skills Ability to perform under pressureThe Role £21,000 - £25,000 depending on experience25 days holiday + BHParking on-site Permanent positionMonday - Friday 09:00AM - 17:30 PMDon't miss out out on this opportunity, please apply today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
Are you customer focused in your approach? Is providing a high level of service at the heart of all you do? Like to build and develop great relationships with those internally and externally? Have you previously supported a sales team? If the answer is yes, please keep reading.This is a fantastic opportunity to work as part of a small, friendly and supportive Sales and Customer Service team for a company that really do make a difference. Pro-active and reactive customer service and sales callsMaintaining the CRM to a high degree of accuracy Process orders with high levels of attention to detail Booking Surveys for Field reps Building and maintaining strong relationships with customers and Team membersAttend and represent the company at exhibitions Complaint Handling Booking returns with courier Export Admin Assist customers via Web Chat. Any other requirements that meet the needs of the businessAbout you?Customer centric in your approach is essentialExperienced in a customer service role and processing sales orders Self-motivated and enthusiastic to hit targetsAlways looking for opportunities to continually improve personally and as a company Educated to a minimum of GCSE (or equivalent) in English and Maths Good communication skills in both Written and oral communications. IT literate - Microsoft applications / CRMAble to build and maintain strong relationships with customers and Team Good organisation and planning skills Ability to perform under pressureThe Role £21,000 - £25,000 depending on experience25 days holiday + BHParking on-site Permanent positionMonday - Friday 09:00AM - 17:30 PMDon't miss out out on this opportunity, please apply today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
Job Title: Room Attendant - BirminghamPay Rate: £9.75Working Hours: Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday, Variable ShiftsYour primary responsibilities will include:- To Deliver outstanding levels of cleanliness and guest comfort in the Guest Room environment.- Clean and prepare guest rooms or other areas as given to you in line with company standards.- Deal with any guest enquiries in a positive manner and in line with defined standards.- Be proactive in ensuring all guests are acknowledged in a timely and appropriate manner.- Respect the privacy of others and maintain the behaviour in line with the company's security, operating process and environmental policies.If you believe you would be suitable for this role, please contact Nicola at Randstad on 07423542434. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Job Title: Room Attendant - BirminghamPay Rate: £9.75Working Hours: Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday, Variable ShiftsYour primary responsibilities will include:- To Deliver outstanding levels of cleanliness and guest comfort in the Guest Room environment.- Clean and prepare guest rooms or other areas as given to you in line with company standards.- Deal with any guest enquiries in a positive manner and in line with defined standards.- Be proactive in ensuring all guests are acknowledged in a timely and appropriate manner.- Respect the privacy of others and maintain the behaviour in line with the company's security, operating process and environmental policies.If you believe you would be suitable for this role, please contact Nicola at Randstad on 07423542434. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Are you an experienced customer service professional who thrives in a busy role? If so, this role may be for you!The Role:Salary - Up to £24,000 depending on experience2/3 days working from homeRoom for progressionJob Purpose:Manages customer concerns, striving to provide exceptional Customer Service and assists in the development of Customer Service standards, policies and procedures.Key Accountabilities:Ensures all valid defects and maintenance requests are dealt with, organising completion of works identified at the Handover Meeting within the agreed timescales Supports to achieve and maintain status as a '5 Star Builder' Acts as the first point of contact to answer and deal with all calls and enquiries relating to the developments Proactively updates COINS reports to ensure the system is kept up to date Delivers consistently high-quality and professional customer service, to internal and external customers by telephone and in written communications Seeks to continually improve customer satisfaction Implements systems and procedures to enable all maintenance requests received from internal and external customers to ensure they are resolved within agreed timescales Maintains regular communication with Maintenance Technicians, Site Managers, Contractors, Managing Agents, the Sales Team and NHBC Allocates work to the Maintenance team within agreed timescales, managing the Maintenance Technicians' diaries Updates customers and reporting Reports issues with defects management Manages customer complaints to reduce escalation Promote and live the values Maintain knowledge and adhere to relevant Group Policies and Procedures, Legislation and Regulations Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
Are you an experienced customer service professional who thrives in a busy role? If so, this role may be for you!The Role:Salary - Up to £24,000 depending on experience2/3 days working from homeRoom for progressionJob Purpose:Manages customer concerns, striving to provide exceptional Customer Service and assists in the development of Customer Service standards, policies and procedures.Key Accountabilities:Ensures all valid defects and maintenance requests are dealt with, organising completion of works identified at the Handover Meeting within the agreed timescales Supports to achieve and maintain status as a '5 Star Builder' Acts as the first point of contact to answer and deal with all calls and enquiries relating to the developments Proactively updates COINS reports to ensure the system is kept up to date Delivers consistently high-quality and professional customer service, to internal and external customers by telephone and in written communications Seeks to continually improve customer satisfaction Implements systems and procedures to enable all maintenance requests received from internal and external customers to ensure they are resolved within agreed timescales Maintains regular communication with Maintenance Technicians, Site Managers, Contractors, Managing Agents, the Sales Team and NHBC Allocates work to the Maintenance team within agreed timescales, managing the Maintenance Technicians' diaries Updates customers and reporting Reports issues with defects management Manages customer complaints to reduce escalation Promote and live the values Maintain knowledge and adhere to relevant Group Policies and Procedures, Legislation and Regulations Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
Housekeeper / Room Attender- Stratford Upon AvonRandstad CPE are looking for a number of experienced hotel cleaners Requirements : Must be happy to work some weekendsAbility to work any 5 days out of 7 on a rota basis including early mornings and weekendsWorking hours - 8:30am - 4:30pmPerm role for right candidatesHotel Room attendant experience essentialJob description : Ability to take on physically demanding jobChange bed linen and make beds,replace used towelsFollow hotel security guidelinesDust furniture If you are interested in the role please apply online or call Crystal on 07748704727 and she will call you back for more information. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Housekeeper / Room Attender- Stratford Upon AvonRandstad CPE are looking for a number of experienced hotel cleaners Requirements : Must be happy to work some weekendsAbility to work any 5 days out of 7 on a rota basis including early mornings and weekendsWorking hours - 8:30am - 4:30pmPerm role for right candidatesHotel Room attendant experience essentialJob description : Ability to take on physically demanding jobChange bed linen and make beds,replace used towelsFollow hotel security guidelinesDust furniture If you are interested in the role please apply online or call Crystal on 07748704727 and she will call you back for more information. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Hotel Cleaner - Birmingham Airport AreaRandstad CPE are looking for a number of experienced hotel cleaners Requirements : Must be happy to work some weekendsAbility to work any 5 days out of 7 on a rota basis including early mornings and weekendsWorking hours - 8:30am - 4:30pmPerm role for right candidatesHotel Room attendant experience essentialJob description : Ability to take on physically demanding jobChange bed linen and make beds,replace used towelsFollow hotel security guidelinesDust furniture If you are interested in the role please apply online or call Crystal on 07748704727 and she will call you back for more information. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Hotel Cleaner - Birmingham Airport AreaRandstad CPE are looking for a number of experienced hotel cleaners Requirements : Must be happy to work some weekendsAbility to work any 5 days out of 7 on a rota basis including early mornings and weekendsWorking hours - 8:30am - 4:30pmPerm role for right candidatesHotel Room attendant experience essentialJob description : Ability to take on physically demanding jobChange bed linen and make beds,replace used towelsFollow hotel security guidelinesDust furniture If you are interested in the role please apply online or call Crystal on 07748704727 and she will call you back for more information. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Do you have a passion for Travel and Tourism? Is providing a high level of service at heart of what you do?If so, we are looking for experienced Operations Assistants/Customer Coordinators to join a reputable travel organisation in the East Midlands.The Operations Assistant is a varied coordination role which will have responsibility for the smooth running of Tours and programmes.Daily Responsibilities; Liaising with Tour Managers, Directors and all other suppliers to confirm content, services and attractions Compiling bookings and monitoring changes to the programme Checking client documentation, flight sheets and client lists Providing support and information to Tour Managers/ Directors before, during and after the tour/cruise, ensuring that their paperwork is correct and on timeAnswering queries from the Contact Centre and clients regarding content and operational information Contacting Tour Managers/Directors to ensure all paperwork received and answering queries, advising of cancellations or alterations to tourAnswering queries arising from tours; including transport enquiries and unexpected changes to itineraries Dealing with day-to-day issues and emergencies that arisePro-actively deal with feedbackAbout you?Strong commitment to great customer service and proven ability to be able to do this Comfortable working at a fast pace with the ability to prioritise conflicting demandsHighly organised with strong attention to detailAn excellent communicator both written and verbal Resilient and able to work under pressure with tight deadlines Solutions focused and able to take initiative to achieve satisfactory outcomes Excellent problem-solving skills and able to think 'outside of the box' Able to work autonomously and in a team RolePermanent position37.5 hours Mon-Frid (9am - 5:30pm / 7am - 3:30pm / 10:30am - 7pm) on a rota basis Progression opportunities into different areas 25 days + BH Employee Assistance programDiscounts on travel related products£22,500 Hybrid working Apply today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
Do you have a passion for Travel and Tourism? Is providing a high level of service at heart of what you do?If so, we are looking for experienced Operations Assistants/Customer Coordinators to join a reputable travel organisation in the East Midlands.The Operations Assistant is a varied coordination role which will have responsibility for the smooth running of Tours and programmes.Daily Responsibilities; Liaising with Tour Managers, Directors and all other suppliers to confirm content, services and attractions Compiling bookings and monitoring changes to the programme Checking client documentation, flight sheets and client lists Providing support and information to Tour Managers/ Directors before, during and after the tour/cruise, ensuring that their paperwork is correct and on timeAnswering queries from the Contact Centre and clients regarding content and operational information Contacting Tour Managers/Directors to ensure all paperwork received and answering queries, advising of cancellations or alterations to tourAnswering queries arising from tours; including transport enquiries and unexpected changes to itineraries Dealing with day-to-day issues and emergencies that arisePro-actively deal with feedbackAbout you?Strong commitment to great customer service and proven ability to be able to do this Comfortable working at a fast pace with the ability to prioritise conflicting demandsHighly organised with strong attention to detailAn excellent communicator both written and verbal Resilient and able to work under pressure with tight deadlines Solutions focused and able to take initiative to achieve satisfactory outcomes Excellent problem-solving skills and able to think 'outside of the box' Able to work autonomously and in a team RolePermanent position37.5 hours Mon-Frid (9am - 5:30pm / 7am - 3:30pm / 10:30am - 7pm) on a rota basis Progression opportunities into different areas 25 days + BH Employee Assistance programDiscounts on travel related products£22,500 Hybrid working Apply today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
A fantastic construction company based on Birmingham Business Park are looking for a Customer Service Administrator to work with a team of 6 customer service administrators.You will be joining a hard working and busy team so experience in a fast pasted environment is essential!Benefits:Salary: 24,00025 days holiday, increasing with years of serviceAnnual company bonus schemePension schemeLife insuranceOffice parkingCycle to work schemeYour Responsibilities:Create and update orders and delivery requestsDevelop and maintain good and effective working relationships between customers, suppliers and sales staffSupport the sales teams in their objectivesEnsure prompt action and progress of call offs and queries received from customers, suppliers and sales staffCheck customer and manufacturer acknowledgementsMonitor customer credit status in conjunction with Head Office and ensure that Company Credit Control Procedures are always adhered toNotify availability concerns to sites and sales staffWork with colleagues to achieve team objective and KPI targetsGeneral office duties such as visitor reception, admin and filingYour Skills/Experience:Customer Service experience in a fast paced environmentWell-developed telephone call handling skillsMust be able to communicate effectively and be polite but assertive when requiredMust show evidence of being organised and responding promptlyAbility to listen and to be patient when requiredAble to work accurately and quicklyAbility to work under pressure and make correct decisionsGood skills in Word and general Windows environmentEvidence of building relationships with customers or suppliersRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
A fantastic construction company based on Birmingham Business Park are looking for a Customer Service Administrator to work with a team of 6 customer service administrators.You will be joining a hard working and busy team so experience in a fast pasted environment is essential!Benefits:Salary: 24,00025 days holiday, increasing with years of serviceAnnual company bonus schemePension schemeLife insuranceOffice parkingCycle to work schemeYour Responsibilities:Create and update orders and delivery requestsDevelop and maintain good and effective working relationships between customers, suppliers and sales staffSupport the sales teams in their objectivesEnsure prompt action and progress of call offs and queries received from customers, suppliers and sales staffCheck customer and manufacturer acknowledgementsMonitor customer credit status in conjunction with Head Office and ensure that Company Credit Control Procedures are always adhered toNotify availability concerns to sites and sales staffWork with colleagues to achieve team objective and KPI targetsGeneral office duties such as visitor reception, admin and filingYour Skills/Experience:Customer Service experience in a fast paced environmentWell-developed telephone call handling skillsMust be able to communicate effectively and be polite but assertive when requiredMust show evidence of being organised and responding promptlyAbility to listen and to be patient when requiredAble to work accurately and quicklyAbility to work under pressure and make correct decisionsGood skills in Word and general Windows environmentEvidence of building relationships with customers or suppliersRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
Are you an experienced customer service team leader looking for your new opportunity? Job SummaryTo provide exceptional high quality customer service across all departments specifically relating to reducing the number of Pending and UARs (Urgent action requirements) outstanding on the system.The Customer Services Team Leader will ensure regular communication is maintained, monitored, and queriers are resolved whilst striving at all times to gain a high level of customer satisfaction.The role will work closely across all Departments within the business as well as liaising with engineers to book repairs, installations, maintenance and upgrades of our products.Key Duties:To work closely with all departments to reduce the number of UARs and Pending items within the system.To liaise between the factory, customer services, and installations to resolve and facilitate UARs and Pending items and bring to a satisfactory conclusionTo carry be responsible for Furniture Ombudsman and Trading Standards issues and potential claimsTo be responsible for the Customer Services Team, leading, coaching and mentoring and provide an excellent level of customer services at all timesAssisting the Sales Operations Manager with any internal/external audits for the companyTo work closely with Installations and Customer Services liaising with customers regarding delivery and service call queriesTo carry out and assist with fault diagnostics on our products when requiredDealing with a number of calls regarding general enquiriesAssisting as and when required in producing all relevant documentation which will allow installation teams to complete deliveriesScanning all paperwork required to ensure accurate recordingTo create/generate invoices on products sold by self or engineers including chargeable remedials Maintain customer files in line with Company PoliciesTo create and update Manuals and Policies to ensure effective and smooth running of the departmentsShowing empathy and understanding towards our customers and to ensure the effective provision of excellent customer serviceRespond to incoming calls in a professional manner and provide a high-quality service to our valued customers To work closely with all other departments and the engineer/delivery teamsTo have good geographical understanding of the UKTo complete any tasks delegated To undertake any other duties as deemed necessaryTo Ensure we all comply with the current Health and Safety Legislation The Role:Opportunity to work from home 2 days per week Salary up to £25k depending on experienceRoom for progression as the company grows28 days holiday including Bank holidays. Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
Are you an experienced customer service team leader looking for your new opportunity? Job SummaryTo provide exceptional high quality customer service across all departments specifically relating to reducing the number of Pending and UARs (Urgent action requirements) outstanding on the system.The Customer Services Team Leader will ensure regular communication is maintained, monitored, and queriers are resolved whilst striving at all times to gain a high level of customer satisfaction.The role will work closely across all Departments within the business as well as liaising with engineers to book repairs, installations, maintenance and upgrades of our products.Key Duties:To work closely with all departments to reduce the number of UARs and Pending items within the system.To liaise between the factory, customer services, and installations to resolve and facilitate UARs and Pending items and bring to a satisfactory conclusionTo carry be responsible for Furniture Ombudsman and Trading Standards issues and potential claimsTo be responsible for the Customer Services Team, leading, coaching and mentoring and provide an excellent level of customer services at all timesAssisting the Sales Operations Manager with any internal/external audits for the companyTo work closely with Installations and Customer Services liaising with customers regarding delivery and service call queriesTo carry out and assist with fault diagnostics on our products when requiredDealing with a number of calls regarding general enquiriesAssisting as and when required in producing all relevant documentation which will allow installation teams to complete deliveriesScanning all paperwork required to ensure accurate recordingTo create/generate invoices on products sold by self or engineers including chargeable remedials Maintain customer files in line with Company PoliciesTo create and update Manuals and Policies to ensure effective and smooth running of the departmentsShowing empathy and understanding towards our customers and to ensure the effective provision of excellent customer serviceRespond to incoming calls in a professional manner and provide a high-quality service to our valued customers To work closely with all other departments and the engineer/delivery teamsTo have good geographical understanding of the UKTo complete any tasks delegated To undertake any other duties as deemed necessaryTo Ensure we all comply with the current Health and Safety Legislation The Role:Opportunity to work from home 2 days per week Salary up to £25k depending on experienceRoom for progression as the company grows28 days holiday including Bank holidays. Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
Do you enjoy building customer relationships and coordinating tasks? Comfortable with calculations and mathematics? Wanting to work in a fast-paced, fun and busy environment, in a modern refurbished office? If the answer is yes, please keep reading. You will be responsible for all sales support administration, working with the internal and external sales team to provide full administrative support to a designated Area Sales Manager and excellent customer service to all external customersYou will be responsible for:To process a number of sales orders on SAPAct as the first point of contact, dealing with all incoming enquiries Process sample requests, including web requests Order in samples from suppliers as requiredProduce pricing quotationsProvide product specific data sheets as requestedProvide Cleaning and Maintenance Schedules as requiredContinuously updating and maintaining an accurate CRM database in SAP of project opportunities, company marketing wall and customer detailsCRM data cleansingProduce pricing quotationsProcess factory registrations and reservationsProvide product specific data sheets as requestedProvide Cleaning and Maintenance Schedules About you? Previous experience in sales admin / customer serviceSales order processing experience and providing customers with quotations Good mathematical skills, ability calculate pricing Previous use of SAP would be an advantage but not essentialProven ability to deliver exceptional customer serviceMeticulous attention to detailSelf-motivated and enthusiasticAbility to work under pressure and priorities workAbility to build strong working relationships.The role: Salary is £23,000 -£24,000Parking is on-site,Hours: 08:30 AM - 17:00 PM Monday - Thursday & 4pm on Friday21 days holiday + BH Annual bonus up to £3000Day off for your birthdayPension scheme Refurbished offices all open plan Hybrid working (1-2 days working from home after probation)Location: TyseleyApply for this exciting opportunity today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
Do you enjoy building customer relationships and coordinating tasks? Comfortable with calculations and mathematics? Wanting to work in a fast-paced, fun and busy environment, in a modern refurbished office? If the answer is yes, please keep reading. You will be responsible for all sales support administration, working with the internal and external sales team to provide full administrative support to a designated Area Sales Manager and excellent customer service to all external customersYou will be responsible for:To process a number of sales orders on SAPAct as the first point of contact, dealing with all incoming enquiries Process sample requests, including web requests Order in samples from suppliers as requiredProduce pricing quotationsProvide product specific data sheets as requestedProvide Cleaning and Maintenance Schedules as requiredContinuously updating and maintaining an accurate CRM database in SAP of project opportunities, company marketing wall and customer detailsCRM data cleansingProduce pricing quotationsProcess factory registrations and reservationsProvide product specific data sheets as requestedProvide Cleaning and Maintenance Schedules About you? Previous experience in sales admin / customer serviceSales order processing experience and providing customers with quotations Good mathematical skills, ability calculate pricing Previous use of SAP would be an advantage but not essentialProven ability to deliver exceptional customer serviceMeticulous attention to detailSelf-motivated and enthusiasticAbility to work under pressure and priorities workAbility to build strong working relationships.The role: Salary is £23,000 -£24,000Parking is on-site,Hours: 08:30 AM - 17:00 PM Monday - Thursday & 4pm on Friday21 days holiday + BH Annual bonus up to £3000Day off for your birthdayPension scheme Refurbished offices all open plan Hybrid working (1-2 days working from home after probation)Location: TyseleyApply for this exciting opportunity today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
Overview Permanent Position £20,616 salary Travel Consultant Location: Burton on Trent We are delighted to be working in partnership with a recognised Travel company in the East Midlands. We are searching for diligent and capable Travel Consultants. As a Travel consultant you will talk passionately about the companies products and offer a wealth of knowledge and experience to guide our customers into choosing a holiday that's perfect for them.Key Responsibilities:* Responsible for dealing with all inbound customer enquiries and converting these tobookings, as well as giving advice via live chat and email* Identifying customer needs and matching them to a suitable product* Build rapport with our customers by providing professional, informative, and friendlyresponses to enquiries; remaining professional, courteous and conscientious throughout* Receive inbound calls from our customers and continue to own the relationship with thosecustomers* Make outbound calls to customers to follow up on potential bookings* Updating our internal systems with accurate and crucial information* Ensure are enquiries are dealt with quickly and efficiently in line with SLAs and with the bestoutcome for the customer* Upholding Riviera's values within every aspect of the role. Delivering exceptionalexperiences both internally and externallyCriteriaAble to build rapport with customers and provide an exceptional customer experience that that inspires customers to journey with us for lifeImpeccable verbal and written communication skills and strong attention to detailA demonstrated passion for travel and ideally sales experience within the travel industryThirst for knowledge and expanding your experience.A track record of building exceptional customer relationships within a customer service environmentResilient to challenges and setbacks - this is a sales role; you'll need to stay motivated when things feel like they're not going your wayComfortable working with systems and good level of literacy with Microsoft Office toolsCapable of managing own workload within a fast-paced environment, whilst focusing on multi-tasking a diverse workload and prioritising accordinglyIdeally, you'd have experience working within a contact centre environmentProven ability to identify customer needs through questioning and information gatheringEffective at multi-tasking and comfortable working within a fast-paced environmentThings you need to know This is a Hybrid role with 4 days in office 1 day from home a weekThere are various shift equating to 37.5 hours per week. Shifts are between 9-7 Mon-Fri and 9-5 on weekends. - Weekends are included in peak times 1 in every 2 weekends and non peak 1 in every 3 weekends.12% monthly bonus for hitting your targets Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
Overview Permanent Position £20,616 salary Travel Consultant Location: Burton on Trent We are delighted to be working in partnership with a recognised Travel company in the East Midlands. We are searching for diligent and capable Travel Consultants. As a Travel consultant you will talk passionately about the companies products and offer a wealth of knowledge and experience to guide our customers into choosing a holiday that's perfect for them.Key Responsibilities:* Responsible for dealing with all inbound customer enquiries and converting these tobookings, as well as giving advice via live chat and email* Identifying customer needs and matching them to a suitable product* Build rapport with our customers by providing professional, informative, and friendlyresponses to enquiries; remaining professional, courteous and conscientious throughout* Receive inbound calls from our customers and continue to own the relationship with thosecustomers* Make outbound calls to customers to follow up on potential bookings* Updating our internal systems with accurate and crucial information* Ensure are enquiries are dealt with quickly and efficiently in line with SLAs and with the bestoutcome for the customer* Upholding Riviera's values within every aspect of the role. Delivering exceptionalexperiences both internally and externallyCriteriaAble to build rapport with customers and provide an exceptional customer experience that that inspires customers to journey with us for lifeImpeccable verbal and written communication skills and strong attention to detailA demonstrated passion for travel and ideally sales experience within the travel industryThirst for knowledge and expanding your experience.A track record of building exceptional customer relationships within a customer service environmentResilient to challenges and setbacks - this is a sales role; you'll need to stay motivated when things feel like they're not going your wayComfortable working with systems and good level of literacy with Microsoft Office toolsCapable of managing own workload within a fast-paced environment, whilst focusing on multi-tasking a diverse workload and prioritising accordinglyIdeally, you'd have experience working within a contact centre environmentProven ability to identify customer needs through questioning and information gatheringEffective at multi-tasking and comfortable working within a fast-paced environmentThings you need to know This is a Hybrid role with 4 days in office 1 day from home a weekThere are various shift equating to 37.5 hours per week. Shifts are between 9-7 Mon-Fri and 9-5 on weekends. - Weekends are included in peak times 1 in every 2 weekends and non peak 1 in every 3 weekends.12% monthly bonus for hitting your targets Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
Overview Permanent Position £20,616 salary Customer Service Advisor Location: Burton on Trent We are delighted to be working in partnership with a recognised Travel company in the East Midlands. We are looking for diligent and capable customer service advisors to join the team having experienced a spike in demand after the pandemic. As a customer service advisor you will be tasked with speaking to customers on a day to day basis advising them on the best packages and deals available and assisting with any queries or questions. Responsibilities Answer incoming calls from customers ensuring all of their requirements are met within agreed service levels.Assist with Travel document process liaising with the relevant departments to ensure all the elements of the holiday are brought together and customers have the correct documents for their holiday.Admin duties - room and flight requests understanding the customers needs and liaising with the hotel/product & transport departments to ensure we can meet the customers requirements and they have any relevant additional costs.Action cancellations in line with company process ensuring all elements of the holiday is cancelled and the customer has a correct cancellation invoice.Dealing with travel concierge requests which include pre/post night stays, rail tickets and UK transfers.Handling late booking requests (when the package is locked) including approaching the relevant departments and liaise with suppliers to ensure we can secure the holiday.Assist with Customer Relations issues and call outs in particular any changes to customers holiday arrangements ensuring they have all the correct revised information.Ad-hoc queries and requests from within the Customer Service team and other teams within the Contact CentreWhat you will needPrevious experience within a Customer Service environmentAbility to work in a fast paced environment with the ability to prioritise own workloadExcellent communicator both verbal and written with good attention to detailA good team player whilst able to work on own initiativeProblem solving abilities with a pro-active approach and a positive attitudeGood IT skillsThings you need to know This is a Hybrid role with 4 days in office 1 day from home a weekThere are various shift equating to 37.5 hours per week. Shifts are between 9-7 Mon-Fri and 9-5 on weekends. - Weekends are included in peak times 1 in every 2 weekends and non peak 1 in every 3 weekends.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
Overview Permanent Position £20,616 salary Customer Service Advisor Location: Burton on Trent We are delighted to be working in partnership with a recognised Travel company in the East Midlands. We are looking for diligent and capable customer service advisors to join the team having experienced a spike in demand after the pandemic. As a customer service advisor you will be tasked with speaking to customers on a day to day basis advising them on the best packages and deals available and assisting with any queries or questions. Responsibilities Answer incoming calls from customers ensuring all of their requirements are met within agreed service levels.Assist with Travel document process liaising with the relevant departments to ensure all the elements of the holiday are brought together and customers have the correct documents for their holiday.Admin duties - room and flight requests understanding the customers needs and liaising with the hotel/product & transport departments to ensure we can meet the customers requirements and they have any relevant additional costs.Action cancellations in line with company process ensuring all elements of the holiday is cancelled and the customer has a correct cancellation invoice.Dealing with travel concierge requests which include pre/post night stays, rail tickets and UK transfers.Handling late booking requests (when the package is locked) including approaching the relevant departments and liaise with suppliers to ensure we can secure the holiday.Assist with Customer Relations issues and call outs in particular any changes to customers holiday arrangements ensuring they have all the correct revised information.Ad-hoc queries and requests from within the Customer Service team and other teams within the Contact CentreWhat you will needPrevious experience within a Customer Service environmentAbility to work in a fast paced environment with the ability to prioritise own workloadExcellent communicator both verbal and written with good attention to detailA good team player whilst able to work on own initiativeProblem solving abilities with a pro-active approach and a positive attitudeGood IT skillsThings you need to know This is a Hybrid role with 4 days in office 1 day from home a weekThere are various shift equating to 37.5 hours per week. Shifts are between 9-7 Mon-Fri and 9-5 on weekends. - Weekends are included in peak times 1 in every 2 weekends and non peak 1 in every 3 weekends.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
We have an exciting opportunity to join a Fleet Management company in Coventry. If you love working in a driven, customer focused and friendly environment then you'll feel right at home as part of this dedicated team.Shifts are Monday To Friday 7 - 3, 8 - 4, 9 - 5, 10 - 6Your Responsibilities:Organise vehicle repairs and liaise between suppliers, repairers and customersSupport all customer requirements - inbound calls and emailsSupport all supplier requirementsDeal with all queries on the phone and via onlineSee to the query process from start to finishDeal directly with clients keeping them updated on the progress of their orderMaintaining and delivering a first class customer service experience at all timesRepresenting the brand name in a positive and professional way at all timesSkills and Experience:Strong customer focusEffective communicationProblem solving skillsAbility to plan & organiseIT LiteracyProven ability to work under pressureBenefits:Shifts are 7-3 8-4 9-5 10-6Salary of up to £21 + 3900 OTEOn-site parking and cycle storage28 days holidayFlexible benefitsRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
We have an exciting opportunity to join a Fleet Management company in Coventry. If you love working in a driven, customer focused and friendly environment then you'll feel right at home as part of this dedicated team.Shifts are Monday To Friday 7 - 3, 8 - 4, 9 - 5, 10 - 6Your Responsibilities:Organise vehicle repairs and liaise between suppliers, repairers and customersSupport all customer requirements - inbound calls and emailsSupport all supplier requirementsDeal with all queries on the phone and via onlineSee to the query process from start to finishDeal directly with clients keeping them updated on the progress of their orderMaintaining and delivering a first class customer service experience at all timesRepresenting the brand name in a positive and professional way at all timesSkills and Experience:Strong customer focusEffective communicationProblem solving skillsAbility to plan & organiseIT LiteracyProven ability to work under pressureBenefits:Shifts are 7-3 8-4 9-5 10-6Salary of up to £21 + 3900 OTEOn-site parking and cycle storage28 days holidayFlexible benefitsRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
We have a great opportunity to join a local fleet management company with a global reach. You will join the Inbound Service Centre team ensuring vehicle downtime is kept to minimum while consistently delivering an excellent level of service to customers and stakeholdersAs part of your package with this role the company offers great incentives to meet down time targets which can work out to be an extra £3900 on top of your salary as well as a £500 per annum shift allowance for working weekends! Benefits:Salary: 20.5K basic + 3900 Bonus£500 per annum shift allowance for weekend work (around 1 in 3)Shifts are Monday to Sunday 6-2 or 10-6On-site parking and cycle storage28 days holidayFlexible benefitsResponsibilities:Undertake regular communication to all Customers as work progresses through to completion via inbound calls and emailsChallenge all Suppliers at all times to ensure vehicle downtime is kept to an absolute minimum and costs are updated as soon as possibleTo maintain and distribute the customers' dedicated spare fleet within set timesTo plan and schedule all events including ancillary equipmentLiaison with Customer and Repairer to arrange suitable date/s for scheduled maintenance to occurTo ensure that all legal documentation is received and expedited accordinglyTo ensure the Customer is informed of work progress with regards to scheduled and unscheduled vehicle maintenanceTo be able to demonstrate that vehicle downtime is managed in a proactive manner in line with agreed KPI'sWhen rechargeable work is carried out, ensure the relevant costs are accrued and codedSee to the query process from start to finishMake sure the correct Supplier attends both breakdowns and defects with respect to faults covered by R&M/Warranty/Contract Maintenance etc.To ensure that either the external service provider or we attend the vehicle distress incident within agreed timescalesSkills/ Experience: Good standard of Education with a minimum of GCSE Maths and English or equivalentI.T literateWill work best on their own initiative and take pride in ensuring that work is seen through to completionTo be flexible in attitude in providing solutions to problemsAble to interact confidently with customers, suppliers, be a team player, and build credibility with sameClick Apply!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
We have a great opportunity to join a local fleet management company with a global reach. You will join the Inbound Service Centre team ensuring vehicle downtime is kept to minimum while consistently delivering an excellent level of service to customers and stakeholdersAs part of your package with this role the company offers great incentives to meet down time targets which can work out to be an extra £3900 on top of your salary as well as a £500 per annum shift allowance for working weekends! Benefits:Salary: 20.5K basic + 3900 Bonus£500 per annum shift allowance for weekend work (around 1 in 3)Shifts are Monday to Sunday 6-2 or 10-6On-site parking and cycle storage28 days holidayFlexible benefitsResponsibilities:Undertake regular communication to all Customers as work progresses through to completion via inbound calls and emailsChallenge all Suppliers at all times to ensure vehicle downtime is kept to an absolute minimum and costs are updated as soon as possibleTo maintain and distribute the customers' dedicated spare fleet within set timesTo plan and schedule all events including ancillary equipmentLiaison with Customer and Repairer to arrange suitable date/s for scheduled maintenance to occurTo ensure that all legal documentation is received and expedited accordinglyTo ensure the Customer is informed of work progress with regards to scheduled and unscheduled vehicle maintenanceTo be able to demonstrate that vehicle downtime is managed in a proactive manner in line with agreed KPI'sWhen rechargeable work is carried out, ensure the relevant costs are accrued and codedSee to the query process from start to finishMake sure the correct Supplier attends both breakdowns and defects with respect to faults covered by R&M/Warranty/Contract Maintenance etc.To ensure that either the external service provider or we attend the vehicle distress incident within agreed timescalesSkills/ Experience: Good standard of Education with a minimum of GCSE Maths and English or equivalentI.T literateWill work best on their own initiative and take pride in ensuring that work is seen through to completionTo be flexible in attitude in providing solutions to problemsAble to interact confidently with customers, suppliers, be a team player, and build credibility with sameClick Apply!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
