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      • docklands, london
      • permanent
      • £28,000 - £32,000 per year
      • randstad business support
      Customer Contact HandlerStatus: Permanent Location: Docklands, LondonSalary: Competitive Salary Start Date: ASAP The role:- To answer all calls and emails relating to Reactive and PPM jobs within a timely manner, meeting SLA's and providing a high level of customer service.- Receive updates about work orders, ensuring all systems are updated in real time with accurate information- To work collaboratively within the organisation, sharing and utilising areas of knowledge and skills to enhance the customer experience. - Uploading documentation received into Concept; invoices, quotes, remedials, SBCN certificates etc. Also uploading required documents to the LFB Docstore- Update internal documentation with engineer annual leave in order that the team know who is available and when- Ensure full completion of tasks, taking ownership and seeing tasks through to completion- Ensure that completion details are on all work orders; inclusion of materials, details of works carried out and accurate engineer time records- Closing Reactive and PPM jobs in Concept- To ensure all returned, rejected and quote jobs are turned around in a timely manner so that contractual and internal SLA's are met. Where jobs are returned due to no access, taking appropriate action to obtain an alternative access window to avoid SLA breach- Updates knowledge by studying new product descriptions; participating in educational opportunities with eagerness and willingness to develop. - Managing the team mailboxes.- Establish and maintain good working relationships with clients. And engineers to ensure steady compliance whenever they are called for work, especially in emergency situations. Customer focused approach- Transferring jobs from SharePoint (Client System) to ConceptWhat you need to succeed:- Communication: Excellent listening and communication skills. Being able to listen attentively to customers' requirements and pass the same information across to engineers is imperative to the success of job completions. The Contact handler must also be able to sustain an open line of communication with the parties involved in the work order - customer, manager, and engineer- Must be able to work in high pressure environment- You must be willing to work flexible schedules including working on weekends, holidays, and over time to meet the demands of clients- You should exhibit a high level of emotional maturity and calmness to handle the stress associated with the position- Experience in customer service and providing a high level of customer service is essential- Must be educated to GCSE level to be able to accurately deal with the work involved in the position. In addition, you are required to be computer literate and be able to navigate comfortably between multiple systems and tasks- eg email, phone system, CAFMWhat to do now:For further information and to apply, please click the "Apply Now" button opposite. Alternatively you can email me on Matthew.Rea@randstad.co.uk and I will get back to you as soon as I can.If this is what you're looking for, please apply today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      Customer Contact HandlerStatus: Permanent Location: Docklands, LondonSalary: Competitive Salary Start Date: ASAP The role:- To answer all calls and emails relating to Reactive and PPM jobs within a timely manner, meeting SLA's and providing a high level of customer service.- Receive updates about work orders, ensuring all systems are updated in real time with accurate information- To work collaboratively within the organisation, sharing and utilising areas of knowledge and skills to enhance the customer experience. - Uploading documentation received into Concept; invoices, quotes, remedials, SBCN certificates etc. Also uploading required documents to the LFB Docstore- Update internal documentation with engineer annual leave in order that the team know who is available and when- Ensure full completion of tasks, taking ownership and seeing tasks through to completion- Ensure that completion details are on all work orders; inclusion of materials, details of works carried out and accurate engineer time records- Closing Reactive and PPM jobs in Concept- To ensure all returned, rejected and quote jobs are turned around in a timely manner so that contractual and internal SLA's are met. Where jobs are returned due to no access, taking appropriate action to obtain an alternative access window to avoid SLA breach- Updates knowledge by studying new product descriptions; participating in educational opportunities with eagerness and willingness to develop. - Managing the team mailboxes.- Establish and maintain good working relationships with clients. And engineers to ensure steady compliance whenever they are called for work, especially in emergency situations. Customer focused approach- Transferring jobs from SharePoint (Client System) to ConceptWhat you need to succeed:- Communication: Excellent listening and communication skills. Being able to listen attentively to customers' requirements and pass the same information across to engineers is imperative to the success of job completions. The Contact handler must also be able to sustain an open line of communication with the parties involved in the work order - customer, manager, and engineer- Must be able to work in high pressure environment- You must be willing to work flexible schedules including working on weekends, holidays, and over time to meet the demands of clients- You should exhibit a high level of emotional maturity and calmness to handle the stress associated with the position- Experience in customer service and providing a high level of customer service is essential- Must be educated to GCSE level to be able to accurately deal with the work involved in the position. In addition, you are required to be computer literate and be able to navigate comfortably between multiple systems and tasks- eg email, phone system, CAFMWhat to do now:For further information and to apply, please click the "Apply Now" button opposite. Alternatively you can email me on Matthew.Rea@randstad.co.uk and I will get back to you as soon as I can.If this is what you're looking for, please apply today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      • east london, london
      • permanent
      • £20,000 - £30,000, per year, + Benefits
      • randstad business support
      OUT OF HOURS CUSTOMER SERVICE ADVISORStatus: PermanentLocation: Wood Street, WalthamstowSalary: Competitive SalaryStart Date: ASAP Our client provides integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities they serve. Purpose:To manage the future schedule of appointments. Work with clients, customers, sub-contractors, suppliers and supervisors to schedule appointments and make promises that you know we can keep.Key Responsibilities:- Take ownership and responsibility for identifying the customer's needs and use appropriate questioning, listening and diagnosis skills to identify the issues and offer appropriate solutions.- Take ownership of the forward schedule to ensure that future jobs are appointed in a way that will meet our contractual Service Level Agreements (SLAs), the customer's preferences and Operational constraints (i.e. make a promise to the customer that you are confident we can meet).-Take ownership for and manage unscheduled jobs.- Effective use of the MSi system to actively schedule available Operatives and Sub-Contractors to jobs.- Deal with complex repairs, demanding customers and those who have suffered service failure, to contain issues and maintain customer satisfaction.- Work with the Commercial team and Operatives to ensure materials are ordered and collected from suppliers promptly and work is planned to ensure we can provide a first time fix to residents wherever possible.- Handling calls and emails from the client to log issues, deploy Operatives and monitor completion of the work, providing updates at regular intervals.- Ensure that the system is updated in a timely manner so that the client and the Operations are in receipt of the most up to date information.- Ensure the scheduling process is delivering maximum productivity.Where first time fix is not possible, manage the effective scheduling of follow-on works.- Understand the case workload and alert the Team Leader to issues requiring intervention.- Understand the contractual KPI's, then plan, allocate and operate to exceed client expectations.- Develop and maintain effective working relationships with Operatives, clients, customers (internal and external) and suppliers- Take a strategic view of demand (jobs being raised) and the supply of resources (Operative and Sub-Contractor skill mix) and make recommendations to the Partnership Manager and Supervisors about optimising the available resource mix.About You:- Good working knowledge of the following IT packages:- Microsoft Office, Word & Excel- Excellent administration skills- Excellent written and oral communication skills- Excellent customer service skills- Excellent organisation skills- Good knowledge of repairs and maintenance sector or trade based background- Good problem solving skills- Proactive, and able to multi task- Good attention to detail- Collaborative team playerBenefits:23 days holiday plus bank holidays, company uniform, pension plan, accident cover, life assurance, training and development, funded professional subscription, share save, Work Perks discount and offer scheme, extensive wellbeing benefits and resources including online advice, guides, counselling support, 24hr digital GP, cycle to work, eye care vouchers, paid voluntary work, enhanced family polices and we will accommodate requests for flexible working where possible.What to do now:For further information and to apply, please click the "Apply Now" button opposite. Alternatively you can email me on Matthew.Rea@randstad.co.uk and I will get back to you as soon as I can.If this is what you're looking for, please apply today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      OUT OF HOURS CUSTOMER SERVICE ADVISORStatus: PermanentLocation: Wood Street, WalthamstowSalary: Competitive SalaryStart Date: ASAP Our client provides integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities they serve. Purpose:To manage the future schedule of appointments. Work with clients, customers, sub-contractors, suppliers and supervisors to schedule appointments and make promises that you know we can keep.Key Responsibilities:- Take ownership and responsibility for identifying the customer's needs and use appropriate questioning, listening and diagnosis skills to identify the issues and offer appropriate solutions.- Take ownership of the forward schedule to ensure that future jobs are appointed in a way that will meet our contractual Service Level Agreements (SLAs), the customer's preferences and Operational constraints (i.e. make a promise to the customer that you are confident we can meet).-Take ownership for and manage unscheduled jobs.- Effective use of the MSi system to actively schedule available Operatives and Sub-Contractors to jobs.- Deal with complex repairs, demanding customers and those who have suffered service failure, to contain issues and maintain customer satisfaction.- Work with the Commercial team and Operatives to ensure materials are ordered and collected from suppliers promptly and work is planned to ensure we can provide a first time fix to residents wherever possible.- Handling calls and emails from the client to log issues, deploy Operatives and monitor completion of the work, providing updates at regular intervals.- Ensure that the system is updated in a timely manner so that the client and the Operations are in receipt of the most up to date information.- Ensure the scheduling process is delivering maximum productivity.Where first time fix is not possible, manage the effective scheduling of follow-on works.- Understand the case workload and alert the Team Leader to issues requiring intervention.- Understand the contractual KPI's, then plan, allocate and operate to exceed client expectations.- Develop and maintain effective working relationships with Operatives, clients, customers (internal and external) and suppliers- Take a strategic view of demand (jobs being raised) and the supply of resources (Operative and Sub-Contractor skill mix) and make recommendations to the Partnership Manager and Supervisors about optimising the available resource mix.About You:- Good working knowledge of the following IT packages:- Microsoft Office, Word & Excel- Excellent administration skills- Excellent written and oral communication skills- Excellent customer service skills- Excellent organisation skills- Good knowledge of repairs and maintenance sector or trade based background- Good problem solving skills- Proactive, and able to multi task- Good attention to detail- Collaborative team playerBenefits:23 days holiday plus bank holidays, company uniform, pension plan, accident cover, life assurance, training and development, funded professional subscription, share save, Work Perks discount and offer scheme, extensive wellbeing benefits and resources including online advice, guides, counselling support, 24hr digital GP, cycle to work, eye care vouchers, paid voluntary work, enhanced family polices and we will accommodate requests for flexible working where possible.What to do now:For further information and to apply, please click the "Apply Now" button opposite. Alternatively you can email me on Matthew.Rea@randstad.co.uk and I will get back to you as soon as I can.If this is what you're looking for, please apply today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      • romford, london
      • permanent
      • £16,000 - £20,000 per year
      • randstad business support
      Randstad is looking for experienced Customer Service, Call Centre professionals to work for a great Property Maintenance type business based in the Romford area.*** PLEASE NOTE: Due to the location of the Customer Call Centre, candidates MUST have their own form of transport. There is parking onsite at the offices. ***Salary: up to £20kHours: 35 hour working week - Monday to Friday. Shifts are on a shift rota basis such as; 8am - 4pm / 9am - 5pm / 10am - 6pmOther duties and responsibilities will include:- Answer inbound calls, handle customer, tenant and client queries- Respond to emails - Record all activity from inbound phone calls and emails - Ensure customer details correct and up to date on the in-house system- Provide the first contact support for all queries from customers, clients and tenants via phone, email, text and postSkills and experience required for the call centre role:- Proven customer service / call centre experience- Ideally have experience of dealing with high volume inbound calls- Excellent communication skills both verbally and written- Ability to work to deadlines and targetsRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      Randstad is looking for experienced Customer Service, Call Centre professionals to work for a great Property Maintenance type business based in the Romford area.*** PLEASE NOTE: Due to the location of the Customer Call Centre, candidates MUST have their own form of transport. There is parking onsite at the offices. ***Salary: up to £20kHours: 35 hour working week - Monday to Friday. Shifts are on a shift rota basis such as; 8am - 4pm / 9am - 5pm / 10am - 6pmOther duties and responsibilities will include:- Answer inbound calls, handle customer, tenant and client queries- Respond to emails - Record all activity from inbound phone calls and emails - Ensure customer details correct and up to date on the in-house system- Provide the first contact support for all queries from customers, clients and tenants via phone, email, text and postSkills and experience required for the call centre role:- Proven customer service / call centre experience- Ideally have experience of dealing with high volume inbound calls- Excellent communication skills both verbally and written- Ability to work to deadlines and targetsRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

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