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        • newcastle upon tyne, north east
        • permanent
        • £18,000 - £180,000 per year
        • lucky 7 ventures
        Foreign Language Customer Support Agents(German, Norwegian, Finnish, Japanese, French)Salary - £18,000 plus Permanent position37 hours per weekNewcastle basedThe role:I am looking for a customer service specialist to join a busy target-driven team based in Newcastle.My client is an online gambling company that offers online casino to a range of markets, Why we need you:You'll be an ambassador for one of their new Casino brands, liaising directly with their players via email and live chat to answer their questions, resolve their queries; always providing fast, accurate, thorough and friendly responses. You will strive to ensure the players; experience is a positive one, and finally you will be on top of your game, when having to inform players of any upcoming promotions.Who are we looking for:You need to have the ability to demonstrate excellent verbal and written communication skills in English (any other additional language is welcome) and to be customer-focused. You should be highly-organised with great attention to detail and able to evaluate and prioritise customer demands.As the ideal candidate, you will have:They expect you to be familiar with MS Office, especially Word and Excel, and any relevant experience in online gaming, or online payment processing, is an advantage, as are additional language skills.What is the plan for the Customer Support Agent role? Answer chats and emails to customers accurately and exceeding their expectations within the target timescales. Provide excellent customer service on our Casino products in an expedient manner Identify, research, and resolve customer issues. Be self-motivated use own initiative to be able to utilise available resources to improve knowledge and help customers. Work as part of a team to improve the overall performance of the Customer Service Provide all CSR duties in English Proven problem-solving skills High level of attention to detail Ability and desire to deliver exceptional levels of Customer Service Clear thinking and problem solving Flexible and willing to work daily/evening shiftsWhat happens next?If you feel you are suitable and interested in this role please send your up-to-date CV and a covering letter explaining how you believe you would be a good fit the this position.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Foreign Language Customer Support Agents(German, Norwegian, Finnish, Japanese, French)Salary - £18,000 plus Permanent position37 hours per weekNewcastle basedThe role:I am looking for a customer service specialist to join a busy target-driven team based in Newcastle.My client is an online gambling company that offers online casino to a range of markets, Why we need you:You'll be an ambassador for one of their new Casino brands, liaising directly with their players via email and live chat to answer their questions, resolve their queries; always providing fast, accurate, thorough and friendly responses. You will strive to ensure the players; experience is a positive one, and finally you will be on top of your game, when having to inform players of any upcoming promotions.Who are we looking for:You need to have the ability to demonstrate excellent verbal and written communication skills in English (any other additional language is welcome) and to be customer-focused. You should be highly-organised with great attention to detail and able to evaluate and prioritise customer demands.As the ideal candidate, you will have:They expect you to be familiar with MS Office, especially Word and Excel, and any relevant experience in online gaming, or online payment processing, is an advantage, as are additional language skills.What is the plan for the Customer Support Agent role? Answer chats and emails to customers accurately and exceeding their expectations within the target timescales. Provide excellent customer service on our Casino products in an expedient manner Identify, research, and resolve customer issues. Be self-motivated use own initiative to be able to utilise available resources to improve knowledge and help customers. Work as part of a team to improve the overall performance of the Customer Service Provide all CSR duties in English Proven problem-solving skills High level of attention to detail Ability and desire to deliver exceptional levels of Customer Service Clear thinking and problem solving Flexible and willing to work daily/evening shiftsWhat happens next?If you feel you are suitable and interested in this role please send your up-to-date CV and a covering letter explaining how you believe you would be a good fit the this position.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • cardiff, wales
        • permanent
        • £18,000 - £22,000 per year
        • randstad business support
        Do you have experience working within investments, and are now looking for a new career path with structured opportunities and a great working environment? As a core part of the business, you will be able to transfer your knowledge and improve your skill sets to provide the best service and in-depth product and service knowledge within a supportive and encouraging environment. This role of a customer service representative is based on the outskirts of Cardiff, offering a salary of between £18,000 - £22,000 dependant on experience, flexible working hours Monday to Friday 8am - 6:30pm with the occasional Saturdays, and holidays starting at 24 days + 8 days increasing 1 day per year. Sounds good? It gets better. Other benefits of the customer service representative include:Free on site gymFree parkingMinistry of fun - loads of socials and events throughout the yearGames roomand much more! As a customer service representative you will be:Providing an excellent service to new and existing customers, over email phone and web chat.Explaining the services and products to customers in a clear and informative wayProcessing transfers and payments from request through to completion What are we looking for?Experience working as a customer service representative within pensions and investments, or strong financial services backgroundA team player and a whizz at multi-taskingAdvantage would be either experience working in investments, pensions or within the financial services sectorA passion for your self development and career, and helping the company succeed If this ticks all your boxes, then apply today for the role of the Customer Service Representative today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Do you have experience working within investments, and are now looking for a new career path with structured opportunities and a great working environment? As a core part of the business, you will be able to transfer your knowledge and improve your skill sets to provide the best service and in-depth product and service knowledge within a supportive and encouraging environment. This role of a customer service representative is based on the outskirts of Cardiff, offering a salary of between £18,000 - £22,000 dependant on experience, flexible working hours Monday to Friday 8am - 6:30pm with the occasional Saturdays, and holidays starting at 24 days + 8 days increasing 1 day per year. Sounds good? It gets better. Other benefits of the customer service representative include:Free on site gymFree parkingMinistry of fun - loads of socials and events throughout the yearGames roomand much more! As a customer service representative you will be:Providing an excellent service to new and existing customers, over email phone and web chat.Explaining the services and products to customers in a clear and informative wayProcessing transfers and payments from request through to completion What are we looking for?Experience working as a customer service representative within pensions and investments, or strong financial services backgroundA team player and a whizz at multi-taskingAdvantage would be either experience working in investments, pensions or within the financial services sectorA passion for your self development and career, and helping the company succeed If this ticks all your boxes, then apply today for the role of the Customer Service Representative today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • corby, east midlands
        • permanent
        • £21,000 - £24,000 per year
        • randstad inhouse services
        Do you have experience of working in a customer service role?Are you able to work in a fast paced, team orientated environment?If so, you could be perfect for this role. We are currently looking to recruit a customer service team leader on a permanent basis for one of the world's premier home appliance suppliers.Company Profile:Founded in 1967 as a joint venture our client has over 50 years of history, They have grown from a German exporter into one of the world's leading home appliance manufacturers. With around 58,000 employees worldwide, they have reached turnover in 2019 of around 13.2 billion euros. Our client produces the entire range of modern home appliances at 40 factories worldwide. The product portfolio ranges from cookers, ovens and extractor hoods, dishwashers, washers and dryers, fridges and freezers to small appliances such as vacuum cleaners, coffee machines or food processors.Benefits:-Competitive hourly pay plus potential bonus-On-site parking-On-site canteen-Ability to work from home-Extensive training scheme-Retail discounts Hours:1.45pm - 10pm Monday to Friday Position Summary: To deliver outstanding and optimal customer service. To create a positive impression of the Company. Responsibilities:MANAGEMENT OF STAFF AND CALL CENTRE ENVIRONMENT- Ensure that there is adequate staff available to cover peaks and troughs- Control timekeeping, absence and holidays within the team ensuring adequate cover is available- Monitor and maintain department service level goals by ensuring customer service advisors meet phone accessibility standards- Be constantly aware of call traffic across the Call Centre and call distribution- Be sensitive and flexible to the work environment and react quickly to environmental change- Duty Manager responsibility.- Maintenance of staff level in accordance to the budget.TEAM BUILDING/TRAINING AND DEVELOPMENT- Coach, delegate, evaluate and continually train each Customer Service Advisor.- Build and lead a strong and motivated team to achieve set/agreed targets whilst maintaining quality standards.- Work within the overall team structure of the Call Centre- Ensure high quality professional telephone skills- Feedback to team members on performance levels by monitoring, analysing statistical reports and providing monthly performance profile, individual and team- Identify training needs within the team- Compliance to quality checking and coaching requirements.TEAM SUPPORT- Identify system and procedural problems within the Call Centre suggest solutions and recommend change- Effectively resolve complex customer complaints by using interpersonal skills together with the knowledge of the Company infrastructure in order to rebuild customer confidence- Maintain high level of confidentiality when dealing with personal issueswithin the team- Be flexible in covering other teams as and when required- Attend and participate in team meetings- Train all aspects of the role to new customer service advisors.KPI's- To ensure that all Key Performance Indicators separately set are monitored and achieved, reporting back to line manager.- Perform all other duties as reasonably required that are consistent with both training and experience- Contribute to the reduction in the overall cost to manage.- Adhere to all Company processes, procedures, policies and standards- Assist in the Implementation of new procedures- Maintain effective working relationshipsExperience:- Customer Focused- Understanding of customer service environment- Leadership and people Skills- Excellent communication skills- Excellent telephone skills- Flexibility- Problem solving / decision making- Planning and organising- Ability to prioritise workload and action accordingly- An eye for detail- Ability to work under pressure- Common sense- Previous Team Leader Experience- Windows / Outlook, Microsoft Word and Excel If this role suits your current skill set and experience please apply using the link on the advert
        Do you have experience of working in a customer service role?Are you able to work in a fast paced, team orientated environment?If so, you could be perfect for this role. We are currently looking to recruit a customer service team leader on a permanent basis for one of the world's premier home appliance suppliers.Company Profile:Founded in 1967 as a joint venture our client has over 50 years of history, They have grown from a German exporter into one of the world's leading home appliance manufacturers. With around 58,000 employees worldwide, they have reached turnover in 2019 of around 13.2 billion euros. Our client produces the entire range of modern home appliances at 40 factories worldwide. The product portfolio ranges from cookers, ovens and extractor hoods, dishwashers, washers and dryers, fridges and freezers to small appliances such as vacuum cleaners, coffee machines or food processors.Benefits:-Competitive hourly pay plus potential bonus-On-site parking-On-site canteen-Ability to work from home-Extensive training scheme-Retail discounts Hours:1.45pm - 10pm Monday to Friday Position Summary: To deliver outstanding and optimal customer service. To create a positive impression of the Company. Responsibilities:MANAGEMENT OF STAFF AND CALL CENTRE ENVIRONMENT- Ensure that there is adequate staff available to cover peaks and troughs- Control timekeeping, absence and holidays within the team ensuring adequate cover is available- Monitor and maintain department service level goals by ensuring customer service advisors meet phone accessibility standards- Be constantly aware of call traffic across the Call Centre and call distribution- Be sensitive and flexible to the work environment and react quickly to environmental change- Duty Manager responsibility.- Maintenance of staff level in accordance to the budget.TEAM BUILDING/TRAINING AND DEVELOPMENT- Coach, delegate, evaluate and continually train each Customer Service Advisor.- Build and lead a strong and motivated team to achieve set/agreed targets whilst maintaining quality standards.- Work within the overall team structure of the Call Centre- Ensure high quality professional telephone skills- Feedback to team members on performance levels by monitoring, analysing statistical reports and providing monthly performance profile, individual and team- Identify training needs within the team- Compliance to quality checking and coaching requirements.TEAM SUPPORT- Identify system and procedural problems within the Call Centre suggest solutions and recommend change- Effectively resolve complex customer complaints by using interpersonal skills together with the knowledge of the Company infrastructure in order to rebuild customer confidence- Maintain high level of confidentiality when dealing with personal issueswithin the team- Be flexible in covering other teams as and when required- Attend and participate in team meetings- Train all aspects of the role to new customer service advisors.KPI's- To ensure that all Key Performance Indicators separately set are monitored and achieved, reporting back to line manager.- Perform all other duties as reasonably required that are consistent with both training and experience- Contribute to the reduction in the overall cost to manage.- Adhere to all Company processes, procedures, policies and standards- Assist in the Implementation of new procedures- Maintain effective working relationshipsExperience:- Customer Focused- Understanding of customer service environment- Leadership and people Skills- Excellent communication skills- Excellent telephone skills- Flexibility- Problem solving / decision making- Planning and organising- Ability to prioritise workload and action accordingly- An eye for detail- Ability to work under pressure- Common sense- Previous Team Leader Experience- Windows / Outlook, Microsoft Word and Excel If this role suits your current skill set and experience please apply using the link on the advert
        • bridgwater, south west
        • permanent
        • £18,000 - £18,200, per year, Competitive
        • randstad business support
        Calling all Customer Care Advisors in the Bridgwater and North Somerset Area !Are you looking for an immediate start ?Would you like to work for a well established company with job security ?Do you have experience in a customer service /focused role, ideally within Care, Health , Medical or Service based environments?If so read on !The Role To ensure all calls are dealt with promptly, efficiently and courteously, with the aim of having first time resolution for all calls To be flexible and adaptable to the Customer Care Centre needs To proficiently advise on accessory products when required Provide an efficient service when dealing with the registering of all new customer accountsTo ensure our customer support service is met Process all orders with high levels of accuracy and inline with the normal ordering patterns To monitor customer feedback and report back Effectively deal with and log any complaints received taking accountability to ensure resolution Ensure Data Protection and confidentiality is maintained at all times New customer Forms and daily dispatch notes are scanned to the electronic filing system Any other duties deemed reasonable and necessary when required.The Person Customer care advisor work history ideally within Care, Health , Medical or Service based environment. Honesty Empathy Confidence Initiative Attention to detail. The ability to communicate to all levels Ability handle complex situationsApply Now!For more information contact Ian Davies, Principal Consultant at Randstad 0117 3116493Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Calling all Customer Care Advisors in the Bridgwater and North Somerset Area !Are you looking for an immediate start ?Would you like to work for a well established company with job security ?Do you have experience in a customer service /focused role, ideally within Care, Health , Medical or Service based environments?If so read on !The Role To ensure all calls are dealt with promptly, efficiently and courteously, with the aim of having first time resolution for all calls To be flexible and adaptable to the Customer Care Centre needs To proficiently advise on accessory products when required Provide an efficient service when dealing with the registering of all new customer accountsTo ensure our customer support service is met Process all orders with high levels of accuracy and inline with the normal ordering patterns To monitor customer feedback and report back Effectively deal with and log any complaints received taking accountability to ensure resolution Ensure Data Protection and confidentiality is maintained at all times New customer Forms and daily dispatch notes are scanned to the electronic filing system Any other duties deemed reasonable and necessary when required.The Person Customer care advisor work history ideally within Care, Health , Medical or Service based environment. Honesty Empathy Confidence Initiative Attention to detail. The ability to communicate to all levels Ability handle complex situationsApply Now!For more information contact Ian Davies, Principal Consultant at Randstad 0117 3116493Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • coventry, west midlands
        • permanent
        • £17,500 - £18,000 per year
        • randstad business support
        We are looking for a service desk advisor to join a customer service team of 20 in Coventry. The company provide software which you will be trained on and expected to support customers with their issues. Provide 1st Line Support to all customers (both internal and external) via telephone and email giving assistance when needed Ensure that all support requests are recorded accurately and professionallyEnsure any issues which require escalation are actioned in a timely manner Follow up with other support staff involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete.Increasing the number of first time fixes by information sharing and documentation of issues on the staff knowledge base.Take responsibility for ensuring that customers are kept fully updated at all times on the progress and resolution of issues that they have logged.Build strong relationships through problem understanding, timely resolution or escalation, communicating promptly on progress, creating a positive customer experience at all timesYour skills/ Experience Customer Service background Excellent communication skillsAbility to analyse and provide query resolution Demonstrate experience of raising tickets and point of escalation Ability to take ownership of issues Good time management skills Good level of IT Experience working in an analytic role beneficial but not essential Must be self-motivated and able to work without direct supervision, taking responsibility for completing assigned tasks to the required deadlines.Benefits to you Full time salary is £17500 rising to £18000 after probation 25 days holiday + BHPension Private medical insurance after probation Life assurance after 1 year Free Parking and easy transport links If you think that this is the role for you, please click apply today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        We are looking for a service desk advisor to join a customer service team of 20 in Coventry. The company provide software which you will be trained on and expected to support customers with their issues. Provide 1st Line Support to all customers (both internal and external) via telephone and email giving assistance when needed Ensure that all support requests are recorded accurately and professionallyEnsure any issues which require escalation are actioned in a timely manner Follow up with other support staff involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete.Increasing the number of first time fixes by information sharing and documentation of issues on the staff knowledge base.Take responsibility for ensuring that customers are kept fully updated at all times on the progress and resolution of issues that they have logged.Build strong relationships through problem understanding, timely resolution or escalation, communicating promptly on progress, creating a positive customer experience at all timesYour skills/ Experience Customer Service background Excellent communication skillsAbility to analyse and provide query resolution Demonstrate experience of raising tickets and point of escalation Ability to take ownership of issues Good time management skills Good level of IT Experience working in an analytic role beneficial but not essential Must be self-motivated and able to work without direct supervision, taking responsibility for completing assigned tasks to the required deadlines.Benefits to you Full time salary is £17500 rising to £18000 after probation 25 days holiday + BHPension Private medical insurance after probation Life assurance after 1 year Free Parking and easy transport links If you think that this is the role for you, please click apply today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • kenilworth, west midlands
        • permanent
        • competitive
        • randstad business support
        We are currently recruiting for an operations coordinator to join a lovely family run company near toKenilworth. You will be working in a small team for a very successful company, due to the location you will need to be able todrive.You will be working very closely with the operations director, managing the time and diaries of 12 engineers, havingthe responsibility to prioritise jobs and negotiate the best prices for parts!It is a fantastic opportunity for someone who likes to be busy, manage their own time and have ownership of theirworkload!Your responsibilities:Receive incoming service requests and dispatching of technical engineersArrange spare parts shipments to coincide with arrival of engineers and for return visitsArrange equipment as directed by the engineer / Operations ManagementLiaise with suppliers (oils, access platforms, engine suppliers) for assistance and/or labour resourceService administration - i.e. Invoicing, WarrantyManage the company's own fleet of rental machinesLiaise with customers for booking-in routine servicingManage engineer vehicles and replacements, uniforms and PPECover for Operations Manager in absence of holidays or customer visitsOversee time sheets to ensure working hours are reflected through to salaries and all overtime approved.Ad-hoc direct parts enquiries, ordering and invoicingIssue reports from operating system on requestEnsure Company operations are kept compliantMaintain the profitability of the CompanyYour Skills/ ExperienceExperience in a scheduling/ busy administration role is keyExperience in a technical environment would be advantageousExperience dealing and building relationships with engineers/ contractors etc.Excellent communication skills - especially over the telephoneWill have a friendly 'can-do' attitude and make customers feel comfortable that their issue will be sortedWill have a degree of commercial awareness and the need to achieve jobs on or below budgetCustomer focused attitudeStrong MS Office skills (Word, Excel and Outlook)Own driving license and access to a car (due to location)Benefits to youCompetitive salary of £20 - £25k depending on experience0830 to 1700 Monday to Friday.28 days holiday including bank holidayWorking in a small but friendly teamPensionFree parkingDeath in Service If you think that this is the role for you, please click apply today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        We are currently recruiting for an operations coordinator to join a lovely family run company near toKenilworth. You will be working in a small team for a very successful company, due to the location you will need to be able todrive.You will be working very closely with the operations director, managing the time and diaries of 12 engineers, havingthe responsibility to prioritise jobs and negotiate the best prices for parts!It is a fantastic opportunity for someone who likes to be busy, manage their own time and have ownership of theirworkload!Your responsibilities:Receive incoming service requests and dispatching of technical engineersArrange spare parts shipments to coincide with arrival of engineers and for return visitsArrange equipment as directed by the engineer / Operations ManagementLiaise with suppliers (oils, access platforms, engine suppliers) for assistance and/or labour resourceService administration - i.e. Invoicing, WarrantyManage the company's own fleet of rental machinesLiaise with customers for booking-in routine servicingManage engineer vehicles and replacements, uniforms and PPECover for Operations Manager in absence of holidays or customer visitsOversee time sheets to ensure working hours are reflected through to salaries and all overtime approved.Ad-hoc direct parts enquiries, ordering and invoicingIssue reports from operating system on requestEnsure Company operations are kept compliantMaintain the profitability of the CompanyYour Skills/ ExperienceExperience in a scheduling/ busy administration role is keyExperience in a technical environment would be advantageousExperience dealing and building relationships with engineers/ contractors etc.Excellent communication skills - especially over the telephoneWill have a friendly 'can-do' attitude and make customers feel comfortable that their issue will be sortedWill have a degree of commercial awareness and the need to achieve jobs on or below budgetCustomer focused attitudeStrong MS Office skills (Word, Excel and Outlook)Own driving license and access to a car (due to location)Benefits to youCompetitive salary of £20 - £25k depending on experience0830 to 1700 Monday to Friday.28 days holiday including bank holidayWorking in a small but friendly teamPensionFree parkingDeath in Service If you think that this is the role for you, please click apply today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • coventry, west midlands
        • permanent
        • £19,000 - £21,000 per year
        • randstad business support
        We have an exciting opportunity to join a fleet management company in Coventry! If you love working in a driven, customer focused and friendly environment then you'll feel right at home as part of this dedicated team. With the office conveniently located on a business park you never have to worry about parking. The ideal candidate will have experience in the fleet/ logistics industry and have a good level of vehicle knowledge!Your Responsibilities:Support all customer requirementsSupport all supplier requirements Deal with all queries on the phone and via onlineSee to the query process from start to finishDeal directly with clients keeping them updated on the progress of their orderMaintaining and delivering a first class customer service experience at all timesRepresenting the brand name in a positive and professional way at all timesHave a close eye for detail in all that you do You'll be expected to organise vehicle repairs and liaise between suppliers, repairers and customers. You will ensure that every customer receives the same level of assistance and guidance you yourself would expect. To deliver that you must be able to demonstrate:Strong customer focusKnowledge/experience of vehicles/cars etc from a previous roleEffective communication - both written and verbal.Passion for cars, bikes, mechanicsConfidence and competence at making external calls and answering inbound callsProblem solving skillsAbility to plan & organiseIT LiteracyProven ability to work under pressure Benefits:Salary of up to £21k Hours are 7/3 8/4 9/5 10/6 On-site parking and cycle storage28 days holidayFlexible benefitsIf you have fleet/ logistics/ transport experience and think this is the role for you, please click apply today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        We have an exciting opportunity to join a fleet management company in Coventry! If you love working in a driven, customer focused and friendly environment then you'll feel right at home as part of this dedicated team. With the office conveniently located on a business park you never have to worry about parking. The ideal candidate will have experience in the fleet/ logistics industry and have a good level of vehicle knowledge!Your Responsibilities:Support all customer requirementsSupport all supplier requirements Deal with all queries on the phone and via onlineSee to the query process from start to finishDeal directly with clients keeping them updated on the progress of their orderMaintaining and delivering a first class customer service experience at all timesRepresenting the brand name in a positive and professional way at all timesHave a close eye for detail in all that you do You'll be expected to organise vehicle repairs and liaise between suppliers, repairers and customers. You will ensure that every customer receives the same level of assistance and guidance you yourself would expect. To deliver that you must be able to demonstrate:Strong customer focusKnowledge/experience of vehicles/cars etc from a previous roleEffective communication - both written and verbal.Passion for cars, bikes, mechanicsConfidence and competence at making external calls and answering inbound callsProblem solving skillsAbility to plan & organiseIT LiteracyProven ability to work under pressure Benefits:Salary of up to £21k Hours are 7/3 8/4 9/5 10/6 On-site parking and cycle storage28 days holidayFlexible benefitsIf you have fleet/ logistics/ transport experience and think this is the role for you, please click apply today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • newcastle upon tyne, north east
        • permanent
        • £18,000 - £20,000 per year
        • lucky 7
        German Speaking Customer Service AgentSalary £18,000 - £20,00037 hours per weekNewcastle basedThe role:I am looking for a customer service specialist to join a busy target-driven team based in Newcastle.Salary: 18,000 - 20,000 PAMy client is an online gambling company that offers online casino to a range of markets, Why we need you:You'll be an ambassador for one of their new Casino brands, liaising directly with their players via email and live chat to answer their questions, resolve their queries; always providing fast, accurate, thorough and friendly responses. You will strive to ensure the players; experience is a positive one, and finally you will be on top of your game, when having to inform players of any upcoming promotions.Who are we looking for:You need to have the ability to demonstrate excellent verbal and written communication skills in English (any other additional language is welcome) and to be customer-focused. You should be highly-organised with great attention to detail and able to evaluate and prioritise customer demands.As the ideal candidate, you will have:They expect you to be familiar with MS Office, especially Word and Excel, and any relevant experience in online gaming, or online payment processing, is an advantage, as are additional language skills.What is the plan for the Customer Support Agent role? Answer chats and emails to customers accurately and exceeding their expectations within the target timescales. Provide excellent customer service on our Casino products in an expedient manner Identify, research, and resolve customer issues. Be self-motivated use own initiative to be able to utilize available resources to improve knowledge and help customers. Work as part of a team to improve the overall performance of the Customer Service Provide all CSR duties in English Proven problem-solving skills High level of attention to detail Ability and desire to deliver exceptional levels of Customer Service Clear thinking and problem solving Flexible and willing to work daily/evening shiftsWhat happens next?If you feel you are suitable and interested in this role please send your up-to-date CV and a covering letter explaining how you believe you would be a good fit the this position.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        German Speaking Customer Service AgentSalary £18,000 - £20,00037 hours per weekNewcastle basedThe role:I am looking for a customer service specialist to join a busy target-driven team based in Newcastle.Salary: 18,000 - 20,000 PAMy client is an online gambling company that offers online casino to a range of markets, Why we need you:You'll be an ambassador for one of their new Casino brands, liaising directly with their players via email and live chat to answer their questions, resolve their queries; always providing fast, accurate, thorough and friendly responses. You will strive to ensure the players; experience is a positive one, and finally you will be on top of your game, when having to inform players of any upcoming promotions.Who are we looking for:You need to have the ability to demonstrate excellent verbal and written communication skills in English (any other additional language is welcome) and to be customer-focused. You should be highly-organised with great attention to detail and able to evaluate and prioritise customer demands.As the ideal candidate, you will have:They expect you to be familiar with MS Office, especially Word and Excel, and any relevant experience in online gaming, or online payment processing, is an advantage, as are additional language skills.What is the plan for the Customer Support Agent role? Answer chats and emails to customers accurately and exceeding their expectations within the target timescales. Provide excellent customer service on our Casino products in an expedient manner Identify, research, and resolve customer issues. Be self-motivated use own initiative to be able to utilize available resources to improve knowledge and help customers. Work as part of a team to improve the overall performance of the Customer Service Provide all CSR duties in English Proven problem-solving skills High level of attention to detail Ability and desire to deliver exceptional levels of Customer Service Clear thinking and problem solving Flexible and willing to work daily/evening shiftsWhat happens next?If you feel you are suitable and interested in this role please send your up-to-date CV and a covering letter explaining how you believe you would be a good fit the this position.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • corby, east midlands
        • permanent
        • £18,000 - £18,135 per year
        • randstad inhouse services
        Do you have experience of working in a customer service role?Are you able to work in a fast paced, team orientated environment?If so, you could be perfect for this role. We are currently looking to recruit customer service advisors on a permanent basis for one of the world's premier home appliance suppliers.Company Profile:Founded in 1967 as a joint venture our client has over 50 years of history, They have grown from a German exporter into one of the world's leading home appliance manufacturers. With around 58,000 employees worldwide, they have reached turnover in 2019 of around 13.2 billion euros. Our client produces the entire range of modern home appliances at 40 factories worldwide. The product portfolio ranges from cookers, ovens and extractor hoods, dishwashers, washers and dryers, fridges and freezers to small appliances such as vacuum cleaners, coffee machines or food processors.Benefits:-Competitive hourly pay plus potential bonus-On-site parking-On-site canteen-Ability to work from home-Extensive training scheme-Retail discounts Hours:1.45pm - 10pm Monday to Friday Position Summary: To deliver outstanding and optimal customer service. To create a positive impression of the Company. Responsibilities:-Handle customer enquires via incoming and outgoing telephonecalls, email, fax and correspondence, including -- Book Service visits- Identify and order spare parts and accessories- Take ownership of customer queries and follow through to completion.- Provide self help advice- Respond rapidly to all inbound customer traffic observing the current Service Level Agreements (SLA's)- Deliver first class quality customer service- Promote products and services with the aim of generating income for the business and improving customer loyalty. This may include the selling of repair plans, extended warranty and accessories where appropriate.- Ensure you have the necessary tools and knowledge to perform your role.- Promote cost effective use of company resource and equipment.- Ensure confidentiality and appropriate use of customer information according to data protection-Adhere to company processes, procedures, policies and standardsExperience:- Customer Service experience- Experience of problem solving- Good working knowledge of Microsoft (Excel, Word etc.)- Understanding of KPI's to track performance If this role suits your current skill set and experience please apply using the link on the advert
        Do you have experience of working in a customer service role?Are you able to work in a fast paced, team orientated environment?If so, you could be perfect for this role. We are currently looking to recruit customer service advisors on a permanent basis for one of the world's premier home appliance suppliers.Company Profile:Founded in 1967 as a joint venture our client has over 50 years of history, They have grown from a German exporter into one of the world's leading home appliance manufacturers. With around 58,000 employees worldwide, they have reached turnover in 2019 of around 13.2 billion euros. Our client produces the entire range of modern home appliances at 40 factories worldwide. The product portfolio ranges from cookers, ovens and extractor hoods, dishwashers, washers and dryers, fridges and freezers to small appliances such as vacuum cleaners, coffee machines or food processors.Benefits:-Competitive hourly pay plus potential bonus-On-site parking-On-site canteen-Ability to work from home-Extensive training scheme-Retail discounts Hours:1.45pm - 10pm Monday to Friday Position Summary: To deliver outstanding and optimal customer service. To create a positive impression of the Company. Responsibilities:-Handle customer enquires via incoming and outgoing telephonecalls, email, fax and correspondence, including -- Book Service visits- Identify and order spare parts and accessories- Take ownership of customer queries and follow through to completion.- Provide self help advice- Respond rapidly to all inbound customer traffic observing the current Service Level Agreements (SLA's)- Deliver first class quality customer service- Promote products and services with the aim of generating income for the business and improving customer loyalty. This may include the selling of repair plans, extended warranty and accessories where appropriate.- Ensure you have the necessary tools and knowledge to perform your role.- Promote cost effective use of company resource and equipment.- Ensure confidentiality and appropriate use of customer information according to data protection-Adhere to company processes, procedures, policies and standardsExperience:- Customer Service experience- Experience of problem solving- Good working knowledge of Microsoft (Excel, Word etc.)- Understanding of KPI's to track performance If this role suits your current skill set and experience please apply using the link on the advert

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