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        • cardiff, wales
        • permanent
        • £18,000 - £22,000 per year
        • randstad business support
        I am working with a business in Cardiff who have seen positive growth and expansions in 2020, and have launched a pension service for their customers. They are now seeking a pension customer service whizz, who is able to bring with them a load of experience and expertise to join a customer care team. This role of a customer service executive is based on the outskirts of Cardiff, offering a competitive salary dependant on experience, flexible working hours Monday to Friday 8am - 6:30pm with the occasional Saturdays, and holidays starting at 24 days + 8 days increasing 1 day per year. Sounds good? It gets better. Other benefits of the customer service representative include:Free on site gymFree parkingMinistry of fun - loads of socials and events throughout the yearGames roomand much more! As a customer service representative you will be:Providing an excellent service to new and existing customers, over email phone and web chat.Explaining the services and products to customers in a clear and informative wayProcessing transfers and payments from request through to completion What are we looking for?Over 3 years experience ideally in a role within pensions A team player and a whizz at multi-taskingA passion for your self development and career, and helping the company succeedYou put customer journeys at the heart of everything you do If this ticks all your boxes, then apply today for the role of the Customer Service Representative today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        I am working with a business in Cardiff who have seen positive growth and expansions in 2020, and have launched a pension service for their customers. They are now seeking a pension customer service whizz, who is able to bring with them a load of experience and expertise to join a customer care team. This role of a customer service executive is based on the outskirts of Cardiff, offering a competitive salary dependant on experience, flexible working hours Monday to Friday 8am - 6:30pm with the occasional Saturdays, and holidays starting at 24 days + 8 days increasing 1 day per year. Sounds good? It gets better. Other benefits of the customer service representative include:Free on site gymFree parkingMinistry of fun - loads of socials and events throughout the yearGames roomand much more! As a customer service representative you will be:Providing an excellent service to new and existing customers, over email phone and web chat.Explaining the services and products to customers in a clear and informative wayProcessing transfers and payments from request through to completion What are we looking for?Over 3 years experience ideally in a role within pensions A team player and a whizz at multi-taskingA passion for your self development and career, and helping the company succeedYou put customer journeys at the heart of everything you do If this ticks all your boxes, then apply today for the role of the Customer Service Representative today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • newport, wales
        • permanent
        • £22,000 per year
        • randstad business support
        Are you a customer service orientated superstar and want to work in a friendly and supportive environment? Are you a Fluent in German and in English? Then I want to talk to you! We have an exciting opportunity to join a business that are enjoying a period of growth. This is a great time to be joining a company that are going from strength to strength. This company are based on the outskirts of Newport, and is near to major commuting routes by car or bus! Whether you are a recent grad, or have tumps of experience, this company will provide the training, development and career opportunities to help you reach the top of your game! Benefits:On-site parkingFlexible working from home options - up to 3 days a week! Salary is £22,000 per annum25 days holiday plus bank holidayEnhanced maternity and paternity payPool table in the kitchen areaChance to achieve Monthly bonuses through Employee of the Month schemeTraining programmeGreat working hours - Monday to Friday and no evenings! As the provider of Customer Service for our Customers, you will be able to demonstrate:Great customer service skillsExcellent presentation and communication skillsStrong inter-personal skillsGood team work ethic Responsibilities:Dealing with Customer queries via email and telephoneUpdating customer records accurately on in house systemsManaging internal diariesHandling customer complaints through to resolutionSharing best practice with team This isn't your normal customer service advisor role, it is within a smaller company who really take their time to service their clients, and provide a smooth and stress free experience. If you are a people person, and believe the best way to do something is how you want it done, then this is for you. If this sounds like the role for you, don't hesitate, apply today.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Are you a customer service orientated superstar and want to work in a friendly and supportive environment? Are you a Fluent in German and in English? Then I want to talk to you! We have an exciting opportunity to join a business that are enjoying a period of growth. This is a great time to be joining a company that are going from strength to strength. This company are based on the outskirts of Newport, and is near to major commuting routes by car or bus! Whether you are a recent grad, or have tumps of experience, this company will provide the training, development and career opportunities to help you reach the top of your game! Benefits:On-site parkingFlexible working from home options - up to 3 days a week! Salary is £22,000 per annum25 days holiday plus bank holidayEnhanced maternity and paternity payPool table in the kitchen areaChance to achieve Monthly bonuses through Employee of the Month schemeTraining programmeGreat working hours - Monday to Friday and no evenings! As the provider of Customer Service for our Customers, you will be able to demonstrate:Great customer service skillsExcellent presentation and communication skillsStrong inter-personal skillsGood team work ethic Responsibilities:Dealing with Customer queries via email and telephoneUpdating customer records accurately on in house systemsManaging internal diariesHandling customer complaints through to resolutionSharing best practice with team This isn't your normal customer service advisor role, it is within a smaller company who really take their time to service their clients, and provide a smooth and stress free experience. If you are a people person, and believe the best way to do something is how you want it done, then this is for you. If this sounds like the role for you, don't hesitate, apply today.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • newport, wales
        • permanent
        • £22,000 per year
        • randstad business support
        Are you a customer service orientated superstar and want to work in a friendly and supportive environment? Are you a Fluent in both French and in English? Then I want to talk to you! We have an exciting opportunity to join a business that are enjoying a period of growth. This is a great time to be joining a company that are going from strength to strength. This company are based on the outskirts of Newport, and is near to major commuting routes by car or bus! Whether you are a recent grad, or have tumps of experience, this company will provide the training, development and career opportunities to help you reach the top of your game! Benefits:On-site parkingFlexible working from home options - up to 3 days a week! Salary is £22,000 per annum25 days holiday plus bank holidayEnhanced maternity and paternity payPool table in the kitchen areaChance to achieve Monthly bonuses through Employee of the Month schemeTraining programmeGreat working hours - Monday to Friday and no evenings! As the provider of Customer Service for our Customers, you will be able to demonstrate:Great customer service skillsExcellent presentation and communication skillsStrong inter-personal skillsGood team work ethic Responsibilities:Dealing with Customer queries via email and telephoneUpdating customer records accurately on in house systemsManaging internal diariesHandling customer complaints through to resolutionSharing best practice with team This isn't your normal customer service advisor role, it is within a smaller company who really take their time to service their clients, and provide a smooth and stress free experience. If you are a people person, and believe the best way to do something is how you want it done, then this is for you. If this sounds like the role for you, don't hesitate, apply today.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Are you a customer service orientated superstar and want to work in a friendly and supportive environment? Are you a Fluent in both French and in English? Then I want to talk to you! We have an exciting opportunity to join a business that are enjoying a period of growth. This is a great time to be joining a company that are going from strength to strength. This company are based on the outskirts of Newport, and is near to major commuting routes by car or bus! Whether you are a recent grad, or have tumps of experience, this company will provide the training, development and career opportunities to help you reach the top of your game! Benefits:On-site parkingFlexible working from home options - up to 3 days a week! Salary is £22,000 per annum25 days holiday plus bank holidayEnhanced maternity and paternity payPool table in the kitchen areaChance to achieve Monthly bonuses through Employee of the Month schemeTraining programmeGreat working hours - Monday to Friday and no evenings! As the provider of Customer Service for our Customers, you will be able to demonstrate:Great customer service skillsExcellent presentation and communication skillsStrong inter-personal skillsGood team work ethic Responsibilities:Dealing with Customer queries via email and telephoneUpdating customer records accurately on in house systemsManaging internal diariesHandling customer complaints through to resolutionSharing best practice with team This isn't your normal customer service advisor role, it is within a smaller company who really take their time to service their clients, and provide a smooth and stress free experience. If you are a people person, and believe the best way to do something is how you want it done, then this is for you. If this sounds like the role for you, don't hesitate, apply today.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • solihull, west midlands
        • permanent
        • £25,000 - £30,000 per year
        • randstad business support
        We are proud to be representing a leading sport apparel brand in the recruitment of a Customer Service Manager for their international customer service department. In this role you will be leading a team of Foreign Language Customer Support Executives and Team Leader to deliver a world class customer experience. This role is ideal for someone who is genuinely passionate about coaching, developing and managing a team to ensure they consistently deliver excellent service to their customers. Responsibility; Collaboration - Maintaining strong relationships with relevant stakeholders across the business, keeping up to date on upcoming campaigns and events and keeping every team member informed and knowledgeable.Product - Feeding back any issues/suggestions and obtaining product knowledge from them. NPD and product information. Working with a small group of product experts within the CS team.Community - Working with the community experience team to understand our future plans (social posts, etc.) and share any areas of opportunity to proactive deal with community questions via Social Media Events - Sharing information with the about events and preparing any content responses for customer questions.Trading - Understand upcoming trading campaigns/sales and plan/prep any content responses as well as ensuring Foreign Language FAQ pages are kept up to date.Talent/People - Responsible for the staff allocation and the recruitment of the FL team, and the process of temporary staff around peak periodsProcess & Training Team - Provide insight and feedback to Process, Training and Quality team on processes & make recommendations for improvementUS and UK CS Team - Regular communication with Management and Senior Management teams to ensure consistency across the whole department, including our US office.AnalyticsUtilizing data and forecasts to grow the team based on customer demand, allocating staff across shift patterns when necessary to maintain/enhance service delivery during territory specific campaigns.Utilizing data and forecasts to review the structure and shift pattern of the team regularly to meet the demand of the customer alongside Senior Management.Identify performance and productivity concerns, setting objectives and action points for the relevant agent or team.Monitor the age and volume of interactions within queues to manage any backlog and allocate agents accordingly.Knowledge and Opportunity Deep understanding of the customer support department processes, policies and procedures.Understanding the needs/wants of the customer within each territory and adapting the service delivery to meet and exceed them.Passionate about Customer Experience & able to spread this passion within their team.Able to make agile decisions when problems occur with customer experience at the heart of their decision makingDevelop, create and translate content for customer communications (ex. FAQ or Macros) whilst maintaining the company tone of voice. People and Performance ManagementManagement of a growing Foreign Language Customer Support team and Team leader. Coordinate daily team meetings with the aim of providing updates, setting clear goals and allocating resources effectively.Managing Agent Performance: Ensuring agents meet set targets and KPIs (CSAT, Quality & echo targets)Setting the culture of the Foreign Language team, aligned with company values.Personal development. Supporting your team to grow and develop as individuals in line with their own personal goals.Delegate tasks to Team Leader Coach, Mentor and Lead team to reach departmental and personal objectives using internal systems to track and monitor success.Manage and authorise overtime and timesheets Essential Qualities:Management experience (at least 1 year)Excellent leader of people Proven experience coaching/mentoring/ developing a teamExperience in a fast-pace customer facing roleComplaint handling, escalation responseGood Tech ability, use of CRM systems or similarStrong communication and written skillsAbility to build and maintain relationships with internal and external stakeholders. Problem solver/solution focusedPrevious performance management experiencePreferred Qualities: Previous experience as a high performing customer service-based agent/adviserExperience of leading a large team across varying shift patternUnderstanding of data analysis Benefits:50% discount on clothingFree on-site parkingLaptop providedMonthly Sports MassagesHealth InsuranceGym MembershipPerk box membershipBonus paid quarterly linked to company performance25 days annual leave + bank holidays + birthdayPension auto-enrolmentRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        We are proud to be representing a leading sport apparel brand in the recruitment of a Customer Service Manager for their international customer service department. In this role you will be leading a team of Foreign Language Customer Support Executives and Team Leader to deliver a world class customer experience. This role is ideal for someone who is genuinely passionate about coaching, developing and managing a team to ensure they consistently deliver excellent service to their customers. Responsibility; Collaboration - Maintaining strong relationships with relevant stakeholders across the business, keeping up to date on upcoming campaigns and events and keeping every team member informed and knowledgeable.Product - Feeding back any issues/suggestions and obtaining product knowledge from them. NPD and product information. Working with a small group of product experts within the CS team.Community - Working with the community experience team to understand our future plans (social posts, etc.) and share any areas of opportunity to proactive deal with community questions via Social Media Events - Sharing information with the about events and preparing any content responses for customer questions.Trading - Understand upcoming trading campaigns/sales and plan/prep any content responses as well as ensuring Foreign Language FAQ pages are kept up to date.Talent/People - Responsible for the staff allocation and the recruitment of the FL team, and the process of temporary staff around peak periodsProcess & Training Team - Provide insight and feedback to Process, Training and Quality team on processes & make recommendations for improvementUS and UK CS Team - Regular communication with Management and Senior Management teams to ensure consistency across the whole department, including our US office.AnalyticsUtilizing data and forecasts to grow the team based on customer demand, allocating staff across shift patterns when necessary to maintain/enhance service delivery during territory specific campaigns.Utilizing data and forecasts to review the structure and shift pattern of the team regularly to meet the demand of the customer alongside Senior Management.Identify performance and productivity concerns, setting objectives and action points for the relevant agent or team.Monitor the age and volume of interactions within queues to manage any backlog and allocate agents accordingly.Knowledge and Opportunity Deep understanding of the customer support department processes, policies and procedures.Understanding the needs/wants of the customer within each territory and adapting the service delivery to meet and exceed them.Passionate about Customer Experience & able to spread this passion within their team.Able to make agile decisions when problems occur with customer experience at the heart of their decision makingDevelop, create and translate content for customer communications (ex. FAQ or Macros) whilst maintaining the company tone of voice. People and Performance ManagementManagement of a growing Foreign Language Customer Support team and Team leader. Coordinate daily team meetings with the aim of providing updates, setting clear goals and allocating resources effectively.Managing Agent Performance: Ensuring agents meet set targets and KPIs (CSAT, Quality & echo targets)Setting the culture of the Foreign Language team, aligned with company values.Personal development. Supporting your team to grow and develop as individuals in line with their own personal goals.Delegate tasks to Team Leader Coach, Mentor and Lead team to reach departmental and personal objectives using internal systems to track and monitor success.Manage and authorise overtime and timesheets Essential Qualities:Management experience (at least 1 year)Excellent leader of people Proven experience coaching/mentoring/ developing a teamExperience in a fast-pace customer facing roleComplaint handling, escalation responseGood Tech ability, use of CRM systems or similarStrong communication and written skillsAbility to build and maintain relationships with internal and external stakeholders. Problem solver/solution focusedPrevious performance management experiencePreferred Qualities: Previous experience as a high performing customer service-based agent/adviserExperience of leading a large team across varying shift patternUnderstanding of data analysis Benefits:50% discount on clothingFree on-site parkingLaptop providedMonthly Sports MassagesHealth InsuranceGym MembershipPerk box membershipBonus paid quarterly linked to company performance25 days annual leave + bank holidays + birthdayPension auto-enrolmentRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • bristol, south west
        • permanent
        • £22,000 per year
        • randstad business support
        Are you a customer service orientated superstar and want to work in a friendly and supportive environment? Are you a Fluent in Norwegian and in English? Then I want to talk to you! We have an exciting opportunity to join a business that are enjoying a period of growth. This company are based on the outskirts of Newport, and is near to major commuting routes by car or bus! Whether you have lots of customer service experience, or a recent grad, they offer a great training package to help you in your career. Benefits:On-site parkingFlexible working from home options - up to 3 days a week! 25 days holiday plus bank holidayEnhanced maternity and paternity payGreat working hours - Monday to Friday and no evenings! As the provider of Customer Service for our Customers, you will be able to demonstrate:Great customer service skillsExcellent presentation and communication skillsStrong inter-personal skillsGood team work ethic Responsibilities:Dealing with Customer queries via email and telephoneUpdating customer records accurately on in house systemsManaging internal diariesHandling customer complaints through to resolutionSharing best practice with team If this sounds like the role for you, don't hesitate, apply today.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Are you a customer service orientated superstar and want to work in a friendly and supportive environment? Are you a Fluent in Norwegian and in English? Then I want to talk to you! We have an exciting opportunity to join a business that are enjoying a period of growth. This company are based on the outskirts of Newport, and is near to major commuting routes by car or bus! Whether you have lots of customer service experience, or a recent grad, they offer a great training package to help you in your career. Benefits:On-site parkingFlexible working from home options - up to 3 days a week! 25 days holiday plus bank holidayEnhanced maternity and paternity payGreat working hours - Monday to Friday and no evenings! As the provider of Customer Service for our Customers, you will be able to demonstrate:Great customer service skillsExcellent presentation and communication skillsStrong inter-personal skillsGood team work ethic Responsibilities:Dealing with Customer queries via email and telephoneUpdating customer records accurately on in house systemsManaging internal diariesHandling customer complaints through to resolutionSharing best practice with team If this sounds like the role for you, don't hesitate, apply today.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • south west london, london
        • permanent
        • £30,000 - £32,000, per year, Van, Tools, All Necessary Equipment
        • randstad cpe
        **Handyman Vacancy** I am seeking a General Handyman for a High End Residential client who are based in South West London, but also have projects based in Central London. General Handyman - Trades / Labour - Salary: £30,000 + Van + Tools + All Necessary Equipment + 25 days Holiday + Good opportunites for progression YOU MUST REQUIRE:-A driving License-Have exposure to working on High End Finishes -Customer Facing as you will be working at High Net Worth Client's houses/apartments -Trustworhy -5+ years experience, and having experience working for a Fit Out Contractor within Residential is preferable. Please apply for this role only if you meet the criteria above and if you do meet the criteria please do apply and feel free to email me on Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        **Handyman Vacancy** I am seeking a General Handyman for a High End Residential client who are based in South West London, but also have projects based in Central London. General Handyman - Trades / Labour - Salary: £30,000 + Van + Tools + All Necessary Equipment + 25 days Holiday + Good opportunites for progression YOU MUST REQUIRE:-A driving License-Have exposure to working on High End Finishes -Customer Facing as you will be working at High Net Worth Client's houses/apartments -Trustworhy -5+ years experience, and having experience working for a Fit Out Contractor within Residential is preferable. Please apply for this role only if you meet the criteria above and if you do meet the criteria please do apply and feel free to email me on Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

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