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        • stockton-on-tees, north east
        • temporary
        • negotiable
        • randstad financial services
        Customer Service Advisor- Queries Do you wish to further develop your customer service skills in the industry of Finance within a leading organisation? Are you ready to move forward in your customer service career? This role is paying the equivalent of £21,750 and is Located in Stockton This company looks at "how" goals are achieved rather than "what" is achieved, which shows how important it is to implement excellent customer service towards Community Banking. Hours - 35 hours a week. 8 Hour shift pattern between 7am - 11pm Monday - Sunday Location - StocktonEquivalent salary of £21,750Potential for temp to perm Company benefits: * Competitive Salary * Excellent Pension Plan * Great Culture * Opportunities for progressionWhat will you be doing?* You will manage customer dispute cases from end to end, logging the case, gathering information and providing an outcome via inbound customer contact* Providing updates to customers via inbound customer contact and over all available customer contact channels (telephone, email, written, etc.)* You will fully utilise all available customer/colleague channels to communicate effectively with your customers* Acting as a first point of contact for Bereavement calls, to ensure the right level of empathy is provided to the caller and clear communication of next steps is given What we're looking for:* An expert working knowledge of customer management practice* Customer service and relationship management skills to deal with external customers on sensitive issues* Knowledge of back office and peripheral functions, for example fraud, disputes, internet helpdesk* Knowledge of mandatory regulation requirements, including FCA (Financial Conduct Authority), GDPR (General Data Protection Regulation) and DDA (Disability Discrimination Act) Skills that will help you in the role:* Experience of delighting the customer by offering a professional, caring and outstanding level of customer service, whereby an emotional connection with the customer is built* Striving to exceed customer expectations and being empowered to deal with customer requests at first point of contact* Using your time efficiently, adhering to personal work patterns and schedules to meet customer demand and ensure you achieve your own objectives* Commitment to your own in-role development, by continuously developing your own knowledge, skills and competence Where will you be working?Situated on Teasdale Business Park, Barclaycard House is bounded by the River Tees and Tees Valley Line. It is a short distance from Stockton-On-Tees Town Centre. The application process is subject to the successful completion of background and reference checking, including DBS and CCJ (County Court Judgment) checks. Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
        Customer Service Advisor- Queries Do you wish to further develop your customer service skills in the industry of Finance within a leading organisation? Are you ready to move forward in your customer service career? This role is paying the equivalent of £21,750 and is Located in Stockton This company looks at "how" goals are achieved rather than "what" is achieved, which shows how important it is to implement excellent customer service towards Community Banking. Hours - 35 hours a week. 8 Hour shift pattern between 7am - 11pm Monday - Sunday Location - StocktonEquivalent salary of £21,750Potential for temp to perm Company benefits: * Competitive Salary * Excellent Pension Plan * Great Culture * Opportunities for progressionWhat will you be doing?* You will manage customer dispute cases from end to end, logging the case, gathering information and providing an outcome via inbound customer contact* Providing updates to customers via inbound customer contact and over all available customer contact channels (telephone, email, written, etc.)* You will fully utilise all available customer/colleague channels to communicate effectively with your customers* Acting as a first point of contact for Bereavement calls, to ensure the right level of empathy is provided to the caller and clear communication of next steps is given What we're looking for:* An expert working knowledge of customer management practice* Customer service and relationship management skills to deal with external customers on sensitive issues* Knowledge of back office and peripheral functions, for example fraud, disputes, internet helpdesk* Knowledge of mandatory regulation requirements, including FCA (Financial Conduct Authority), GDPR (General Data Protection Regulation) and DDA (Disability Discrimination Act) Skills that will help you in the role:* Experience of delighting the customer by offering a professional, caring and outstanding level of customer service, whereby an emotional connection with the customer is built* Striving to exceed customer expectations and being empowered to deal with customer requests at first point of contact* Using your time efficiently, adhering to personal work patterns and schedules to meet customer demand and ensure you achieve your own objectives* Commitment to your own in-role development, by continuously developing your own knowledge, skills and competence Where will you be working?Situated on Teasdale Business Park, Barclaycard House is bounded by the River Tees and Tees Valley Line. It is a short distance from Stockton-On-Tees Town Centre. The application process is subject to the successful completion of background and reference checking, including DBS and CCJ (County Court Judgment) checks. Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
        • durham, north east
        • temporary
        • £10.66 per hour
        • northumbrian water
        Complaints Customer Service Advisors / Adiminstrator £10.66ph Nortumbrian WaterWorking from home initially with a view to returning to office.Pity Me, Durham37hrs per week - for 4 months minimumMon - Fri between 8am - 8pm and 8am - 1pm Saturday every 4th weekDo you want to provide our customers with amazing customer service?Do you enjoy working in a fast paced environment?Want to help us become the National Leader in the Water industry?If yes, then we are looking for you to join us as a Customer Service Advisor.About the roleAt Northumbrian Water Group we want all of those we serve to enjoy an unrivalled experience and for all customers to have an equal voice. We always seek to offer friendly, proactive and high quality service, whatever the query our customers have. Providing an unrivalled customer experience is essential to us, as our aim is to treat all customers fairly and consistently, to provide experiences that demonstrate respect and empathy always. You'll be working in our Customer Billing Centre of Excellence, helping customers with any bill related queries they may have which includes home-movers (so processing move in and move out), taking a payments, general enquiries about our customers water/sewerage charges, applying for a water meter and even a high bill, working through possible cause and resolution to each of these.We're looking for you to be delivering exceptional customer service ensuring our customers are delighted after every call, so you'll ensure that correct processes are followed, thus ensuring that any guaranteed services of standards are met as laid out by our regulator. We're looking for you to ensure first contact resolution where possible and where it cannot be resolved on first call, clear next steps are detailed to our customers.As part of our Customer Service team you'll join a friendly and collaborative team. We are passionate about customer service so our Customer Service Advisors are available Monday to Friday 7am-8pm, Saturday 8am-6pm and Sunday 9am-5pm, therefore flexibility to work evenings and weekends is required.About youOur customers are at the heart of our business which is why our Customer Service Advisors are positive, enthusiastic people who are passionate about delivering an exceptional customer experience. We're looking for you to have an "I can do, I will do" style in your approach to serving our customers, along with proven exceptional listening and questioning skills ensuring our customers query is fully understood leading to correct information provided.You'll be able to demonstrate excellent soft skills/rapport building, helping to make our customer feel special, along with the ability to build fantastic relationships with colleagues, bringing out the best in themselves and those around them.We're looking for you to have proven experience of and the ability to work to targets and be open to feedback through coaching, always striving to improve. From our engagement with customers to create our strategy for our unrivalled customer experience, we knew that customers want to be made to feel special. That's why we are looking to speak to people who have a track record of delivering great service. Previous experience in a Contact Centre role is essentialmer service role,Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Complaints Customer Service Advisors / Adiminstrator £10.66ph Nortumbrian WaterWorking from home initially with a view to returning to office.Pity Me, Durham37hrs per week - for 4 months minimumMon - Fri between 8am - 8pm and 8am - 1pm Saturday every 4th weekDo you want to provide our customers with amazing customer service?Do you enjoy working in a fast paced environment?Want to help us become the National Leader in the Water industry?If yes, then we are looking for you to join us as a Customer Service Advisor.About the roleAt Northumbrian Water Group we want all of those we serve to enjoy an unrivalled experience and for all customers to have an equal voice. We always seek to offer friendly, proactive and high quality service, whatever the query our customers have. Providing an unrivalled customer experience is essential to us, as our aim is to treat all customers fairly and consistently, to provide experiences that demonstrate respect and empathy always. You'll be working in our Customer Billing Centre of Excellence, helping customers with any bill related queries they may have which includes home-movers (so processing move in and move out), taking a payments, general enquiries about our customers water/sewerage charges, applying for a water meter and even a high bill, working through possible cause and resolution to each of these.We're looking for you to be delivering exceptional customer service ensuring our customers are delighted after every call, so you'll ensure that correct processes are followed, thus ensuring that any guaranteed services of standards are met as laid out by our regulator. We're looking for you to ensure first contact resolution where possible and where it cannot be resolved on first call, clear next steps are detailed to our customers.As part of our Customer Service team you'll join a friendly and collaborative team. We are passionate about customer service so our Customer Service Advisors are available Monday to Friday 7am-8pm, Saturday 8am-6pm and Sunday 9am-5pm, therefore flexibility to work evenings and weekends is required.About youOur customers are at the heart of our business which is why our Customer Service Advisors are positive, enthusiastic people who are passionate about delivering an exceptional customer experience. We're looking for you to have an "I can do, I will do" style in your approach to serving our customers, along with proven exceptional listening and questioning skills ensuring our customers query is fully understood leading to correct information provided.You'll be able to demonstrate excellent soft skills/rapport building, helping to make our customer feel special, along with the ability to build fantastic relationships with colleagues, bringing out the best in themselves and those around them.We're looking for you to have proven experience of and the ability to work to targets and be open to feedback through coaching, always striving to improve. From our engagement with customers to create our strategy for our unrivalled customer experience, we knew that customers want to be made to feel special. That's why we are looking to speak to people who have a track record of delivering great service. Previous experience in a Contact Centre role is essentialmer service role,Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

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