Overview

Location: Solihull

Job Title: Dutch Speaking Online Customer Support Agent

Job Type: Temporary - 10 weeks, please note there may be the opportunity for this role to go permanent based on performance

Salary: £12.30

About the opportunity

We are delighted to be recruiting and working with a hugely successful business within the fitness & gym apparel sector. This amazing brand has been recognised nationwide & globally for its success and growth in recent years and is now looking to expand it's online customer service team for an upcoming sale. As a Dutch speaking customer support agent, your role within the business will be to help resolve online queries from their huge customer base.

The role & the responsibilities

The company will be launching their Summer sale, this huge promotion will see a spike in demand for and will mean you will have the chance to be involved in a great campaign. If you have a passion for customer service, see yourself as a great problem solver, and want to gain experience with a great brand this could be the role for you.

Assist customers with online queries relating to but not inclusive of; orders, product information, sales information
You will be tasked with resolving tickets (customer issues) on a daily basis
You will need to immerse yourself in the software and systems of the business; It may be useful if you are social media savvy as the businesses system mimics the various platforms
You will be expected to interact with customers on their web based platform, show excellent customer service and help the customers find the solution to their problem
Be inventive and creative this company is all for new ideas to boost productivity so if you have an idea make it heard.

What does the company want?

Someone who is customer focused and has a passion for customer service
Native or fluent in Dutch
Excellent written English skills - As this is a web/computer based role it is imperative your English is second to none!
Computer literate
Able to communicate with the companies target demographic
Web based customer service is advantageous but not essential
Very flexible regarding working different shifts

The shifts

If you're looking for a 9-5 role, this isn't the job for you. Customer queries come from all across the globe, 24/7 365. Therefore you'll need to be flexible and comfortable working shifts: You will also need to be comfortable with working weekends

6am-2pm early morning, 8am-4pm, 10am-6pm, 2pm - 10pm, 4pm-12am (midnight)

Due to these hours, it's a little tricky to commute via public transport so access to a vehicle could really help.

Please note the business will have the opportunity to allow candidates to work from home due to Covid-19 but you will still need to live within a commutable distance of the office in Solihull for when they return.

This truly is a great opportunity for someone who has a passion for customer service. So don't delay apply now.

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.