6 jobs found in west midlands

OverviewBirmingham City Centre - B1Lead Generator/Outbound Customer Service Job Type: Temporary to permanent Salary: £9.00 per hourWe are delighted to be recruiting and working with an established sales and marketing organisation in Birmingham. We are searching for individuals who are comfortable talking over the phone, building rapport and generating leads for the sales team. You will be tasked with speaking to business understanding who the key stakeholder are there and generating leads for the sales team to follow up and convert into new business. The role, the responsibilities & what you will needLook to find out details of key decision makers within respective businessShow excellent customer service skills when looking to retrieve this informationYou will need Good telephone mannerYou will need to have excellent verbal and interpersonal CommunicationYou will have the ability to work to targets; call volumes, conversations and leadsYou will have excellent time management skillsPossess the ability to work well in a pressured environmentHave great client liaison skillsRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

OverviewJob title Customs Dispute Coordinator Salary: £11.79-£12.50 per hourContract Length: 6-12 months Start Date: ImmediatePurpose We are currently recruiting for a customs dispute coordinator to join the busy customs clearance and disputes team of a national logistics company in Coventry. Due to the lack of certainty around Brexit this role will be pivotal in supporting the existing team to deal with customs disputes.Your responsibilities; To handle post clearance customs import queries. Support, educate, update, resolve and direct queries in relation to HMR & customs duty & taxes Ensure decisions are made in the best interests of the customer and the company whilst limiting financial and legal exposure.To hit agreed KPI and feedback internally on business improvement opportunitiesMake decisions based on clearly defined criteria and escalate others as appropriate to senior members. Ensure ongoing compliance with defined company processes and procedures, relevant legislation and external regulations, and predefined agreements. Ensure required approvals are sought throughout processes, notifying management of any non-compliance issues as they arise.Work closely with the team and other departments to ensure accuracy of information and completion of processes to deadlineStay in contact with customers, vendors or employees, to investigate or resolve issues as requiredUses appropriate communication methods to understand and share information with customers, team members and other departments.Your skills/experience; Knowledge of customs regulations a process is essential due to the complex nature of the roleAbility to plan and organise your own work to ensure KPI's and deadlines are met Ability to follow defined steps within a processGood customer orientation with the ability to understand and translate requirements into focused solutionsBasic persuasion and influencing skillsBasic analytical and problem solving skills with the ability to evaluate and interpret procedures/requirements and determine the correct actionGood judgement and reasoning skillsBenefits; Salary £23,000Possible work from home opportunity Central location great transport links Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

We have an great opportunity to join a local fleet management company with a global reach.You will join the Supplier Team dealing mostly with garages to arrange repairs and ordering parts while keeping costs low and providing great customer service solutions. Responsibilities:Challenge all Suppliers at all times to ensure vehicle downtime is kept to an absolute minimum and costs are updated as soon as possible.Undertake regular communication to all Customers as work progresses through to completion.To maintain and distribute the customers dedicated spare fleet within set times.To plan and schedule all events including ancillary equipment.Liaison with Customer and Repairer to arrange suitable date/s for scheduled maintenance to occur.To ensure that all legal documentation is received and expedited accordingly.To ensure the Customer is informed of work progress with regards to scheduled and unscheduled vehicle maintenance.To be able to demonstrate that vehicle downtime is managed in a proactive manner in line with agreed Key Performance Indicators.When rechargeable work is carried out, ensure the relevant costs are accrued and coded as such and the Customer is informed making a note of the full name and full purchase order number whenever possible.Make sure the correct Supplier attends both breakdowns and defects with respect to faults covered by R&M/Warranty/Contract Maintenance etc.To ensure that either the external service provider or we attend the vehicle distress incident within agreed timescalesSkills/experience:Good standard of Education with a minimum of GCSE Maths and English or equivalentMust have experience challenging supplier costs as well as scheduling/ maintenance/ fleet management Knowledge of and a background from the commercial vehicle transport industry would be advantageous.Good understanding of vehicle engineering and road transport law.I.T literateWill work best on their own initiative and take pride in ensuring that work is seen through to completion.To be flexible in attitude in providing solutions to problems.Able to interact confidently with customers, suppliers, be a team player, and build credibility with sameBenefits; Salary: 20K basic + 3900 OTEShifts are Monday To Friday 6-2, 7 - 3, 8 - 4, 9 - 5, 10 - 6 (you will have a set shift you will be allocated but you need to be flexible to provide holiday/sickness cover)On-site parking and cycle storage28 days holidayFlexible benefitsClick Apply!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

Are you looking for your next exciting challenge and have a proven track record of providing exemplary customer service? Are you passionate about providing the best possible service?We are looking for you to join our clients expanding contact centre. You will need to be able to work from home, but occasionally you will need to go to site when required. You will have the full support of the UK Headquarters . Our client is the market leader in domestic boilers.Benefits:Annual leave entitlement of 28 days a year pro rata for the first 12 weeks, and 33 days per annum thereafter (including bank holidays)Bonus schemeFree parking availableOn-site subsidised canteenRandstad Worker Benefits AppPay Rate and Hours:£9.50 PER HOURIncreasing to £10.52 PER HOUR after 12 weeks!Monday to Friday - 40 hours per week (5 week rotating shift pattern) 07:00AM-16:00PM, 08:00AM-17:00PM, 08:30PM-17:30PM, 09:00-18:00PM, 11:00AM-20:00PMRotating Saturdays, 08:00AM-17:00PM8 hour shift2 out of 5 rota1 day off in lieu during the weekRotating Sundays, 09:00AM-12:00PM3 hour shift 1 out of 5 rotaTime off in lieu during the weekFor the first 2 weeks you will be required to complete a training programme (paid training). This will be Monday to Friday 8:00am to 17:00pm or 8:30am to 17:30pm and then from week 3 you will fall into the rotating shift pattern.Responsibilities:You will be responsible for providing world class customer service, undertaking all relevant customer interactions and the accurate capture of customer dataYou will advise customers of the best services available to them, maintaining relationships and using your initiative to resolve queries and complaintsYou will receive extensive training and so will be able to provide the best technical advice and support to customers to ensure their needs are met and their expectations exceededWorking within a great team you will contribute to the overall performance and work towards achieving and maintaining the department and your own personal goalsRequirements:Previous experience in a Customer Service role/environment and/or be familiar with working within a contact centre environment would be an advantageIT literate with a good standard of literacy and numeracy and possess GCSE grade C or above in English and MathsExcellent attendance record and be punctualQuick thinking and able to problem solve/use their own initiativePersonable with the ability to build strong relationships with customers and colleagues in a pressured environmentYou'll need to be flexible to work between 7am to 8pm Monday - Friday, 8am to 5pm on Saturdays and 9am to 12pm on Sundays. You will get to see your rota 4 weeks in advance.All Applicants must be prepared to undergo a Sanction and CRB check.This assignment is temporary ongoing.If this sounds like the role for you, why not click apply today!

ReceptionistReceptionist -Birmingham - Immediate start - Leading Company.Shifts are, 08:00am - 17:00pm. Monday-Friday.Are you an experienced receptionist seeking work in the Birmingham area? Our leading Property company are seeking a motivated receptionist to work from there offices in Birmingham. Leading company Excellent working environment £10.00 + Holiday Pay (paid weekly) Full training providedDuties include: AdminEfficient guest registration and host notification with the ability to remember guest names and faceProvide an exceptional Customer Service experience to site residents and their guests, acting as a single point of contact for all enquiries they may haveEnsure the reception desk is kept immaculate and tidy at all times.Ensure that all absences from the reception desk are managed so that the desk is never left unattended during operational hoursCompletion of the daily activity spreadsheets and shift checklists to promote the running of an efficient reception serviceTo undertake general team administration duties for the Facilities ManagerExperience needed-Customer service experience Admin experience Receptionist experience Please apply today and if you have an enquiries please call Lena on 01489 560 180 Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

We have an great opportunity for and experienced Customer Service/Sales Administrator to join a leading manufacturer based in Shirley on a 12 month fixed term basis. You will act of the first point of contact for customers so will be responsible for taking orders and answering queries over the phone, email or live chat functions, while consistently providing a high level of customer service. Responsibilities: Process all customer mail, fax, e-mail, telephone, and web contact on a same day basis and ensure customer's requirements are managedTo ensure all verbal orders are placed and all details are correct as per the customers requestTo ensure Direct Delivery service is used and rules and regulations are adhered to in relation to thisEnsure that all processes and procedures are handled as per company, functional, or team policy and guidelines.Ensure that all checking, verification, and authorisation procedures are strictly adhered to, and any awareness of deviation from them is reported to your line manager so that further training can be identified.Develop a clear and detailed understanding of all products and servicesEnsure that team members fully understand and adhere to the credit and returns process at all timesEnsure that the special orders policy is fully understood by all team members and adhered to at all timesEnsure that all targets and goals set on a team and individual basis are met at all times.To ensure the highest possible level of customer service is given at all timesTo specifically coordinate the support for large contracts and look after and process orders and queriesTo also offer cover support to other Business Units within the Sales Office when neededSkills/ Experience:Customer service/ Sales Admin experience Order processing Attention to detail Collaborative Team WorkingProblem SolvingMFG Pro KnowledgeAbility to use client relationship management processesComplaint HandingMicrosoft Office - Excel, Word, PowerPointAn exposure to and an understanding of a broad range of business functions related to the sales processBenefits:Salary of 19,50012 month FTCWorking hours 9-5:30 (may be called to work on a Saturday 8:30 -1 working from home)Parking in siteGreat performance incentives Click apply! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.