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        • solihull, west midlands
        • temporary
        • £9 - £10 per year
        • randstad business support
        Are you looking for an immediate start? Do you thrive off a busy environment? Are you a people person and passionate about building relationships over the phone? If the answer is yes, this could be for you… With sites across Solihull , my client is a growing health care organisation looking to add to there already strong customer facing team. My client is looking for Call handlers to boost the team and start immediately. In the first instance this role is a temporary role, with the opportunity to go permanent for a hard working person who is the right team fit. Could this be you? Responsibilities for the role would include;Dealing with incoming queries over the phoneBeing sympathetic and support customers where neededOffering advise and redirecting people to the correct place/personTo be successful in this role they are looking for someone who is;Passionate about sales and truly cares about their customersAble to build strong rapport and customer relationshipsAbility to deal with patients under stressAble to deal professionally over the phone You will be working Monday to Friday across 30 hours a week; must be fairly flexible with hours and travel (However most will be accessible via public transport)Minimum of 6 weeks work, Starting ASAPCompetitive salaryIf you would like to find out more about this opportunity please contact; 0121 212 0142Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Are you looking for an immediate start? Do you thrive off a busy environment? Are you a people person and passionate about building relationships over the phone? If the answer is yes, this could be for you… With sites across Solihull , my client is a growing health care organisation looking to add to there already strong customer facing team. My client is looking for Call handlers to boost the team and start immediately. In the first instance this role is a temporary role, with the opportunity to go permanent for a hard working person who is the right team fit. Could this be you? Responsibilities for the role would include;Dealing with incoming queries over the phoneBeing sympathetic and support customers where neededOffering advise and redirecting people to the correct place/personTo be successful in this role they are looking for someone who is;Passionate about sales and truly cares about their customersAble to build strong rapport and customer relationshipsAbility to deal with patients under stressAble to deal professionally over the phone You will be working Monday to Friday across 30 hours a week; must be fairly flexible with hours and travel (However most will be accessible via public transport)Minimum of 6 weeks work, Starting ASAPCompetitive salaryIf you would like to find out more about this opportunity please contact; 0121 212 0142Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • liverpool, north west
        • temporary
        • £10.76 - £10.76, per hour, + Monthly bonus
        • randstad inhouse services
        Do you want to influence the future of service, and shape customer experience for some of the world's leading brands? Do you have a genuine interest in the campaign brand with experience and knowledge of power tools?We are looking for talented salespeople who can start immediately!We are looking for you to achieve the ambitious objectives of our growing site in Liverpool, located in a modern office close to Moorfields Station in the financial district Benefits:City centre locationOnsite shops and eating areasGreat transport linksAccess to the Randstad Benefits App with discounts at major retailers, cinemas, gyms and many morePay Rate and Hours:£10.76 PER HOUR08:00AM - 17:00PM, Monday - Friday 37.5 Hours a WeekMonthly BonusResponsibilities:Working as part of the Outbound Salesforce for the campaign, undertaking proactive customer contact in all aspects of sales, campaign promotions and activitiesHandling all customer interaction in a personalised and professional mannerInteract with the customer across all channels (inbound/outbound calls and emails)Providing a high-touch experience for customers each and every timeActing as a trusted advisor in answering questions and solving problemsAdvising customers on the best services available, using product knowledge to showcase the best solutionsUpsell additional products as needs arisesBuilding rapport with customersProviding value added service that enhances the customer experience and builds our brands and service reputationCapture, maintain and ensure the quality of customer dataIdentify and highlight any service-related issues, incidents or trendsHighlighting and escalating issues as necessaryDelivering and maintaining both individual and team targetsRequirements:Experience of working in both a sales/ customer contact centre environment, providing excellence in service to the customerAn affinity to Sales, performance and results-drivenCommercial awarenessProfessional approach, experience with business customersA passion for delivering first-class customer serviceHighly developed soft skills and a strong will to serveExcellent verbal and written English communication skillsGood social and interpersonal skills, a team playerGood listening skillsExcellent problem-solving skills; solution-focusedQuality focused with attention to detailA genuine interest in the campaign brand with experience and knowledge of Power ToolsEmpathetic, a warm, helpful and positive approachProactive, confident, self-motivated and driven to succeedAbility to work well under pressureIT Savvy with good MS Office (Word and Excel) and keyboard skillsThe commitment to work towards individual sales targets and KPIsWillingness to travel to ad-hoc customer fairs and training events If you would like to apply, please send you're CV and one of the team will be in touch!The role is working on a temporary basis for an on-going period of time, with potential for permanent conversion. This is easily accessible by car, foot or public transport. Please note there is no on-site parking.
        Do you want to influence the future of service, and shape customer experience for some of the world's leading brands? Do you have a genuine interest in the campaign brand with experience and knowledge of power tools?We are looking for talented salespeople who can start immediately!We are looking for you to achieve the ambitious objectives of our growing site in Liverpool, located in a modern office close to Moorfields Station in the financial district Benefits:City centre locationOnsite shops and eating areasGreat transport linksAccess to the Randstad Benefits App with discounts at major retailers, cinemas, gyms and many morePay Rate and Hours:£10.76 PER HOUR08:00AM - 17:00PM, Monday - Friday 37.5 Hours a WeekMonthly BonusResponsibilities:Working as part of the Outbound Salesforce for the campaign, undertaking proactive customer contact in all aspects of sales, campaign promotions and activitiesHandling all customer interaction in a personalised and professional mannerInteract with the customer across all channels (inbound/outbound calls and emails)Providing a high-touch experience for customers each and every timeActing as a trusted advisor in answering questions and solving problemsAdvising customers on the best services available, using product knowledge to showcase the best solutionsUpsell additional products as needs arisesBuilding rapport with customersProviding value added service that enhances the customer experience and builds our brands and service reputationCapture, maintain and ensure the quality of customer dataIdentify and highlight any service-related issues, incidents or trendsHighlighting and escalating issues as necessaryDelivering and maintaining both individual and team targetsRequirements:Experience of working in both a sales/ customer contact centre environment, providing excellence in service to the customerAn affinity to Sales, performance and results-drivenCommercial awarenessProfessional approach, experience with business customersA passion for delivering first-class customer serviceHighly developed soft skills and a strong will to serveExcellent verbal and written English communication skillsGood social and interpersonal skills, a team playerGood listening skillsExcellent problem-solving skills; solution-focusedQuality focused with attention to detailA genuine interest in the campaign brand with experience and knowledge of Power ToolsEmpathetic, a warm, helpful and positive approachProactive, confident, self-motivated and driven to succeedAbility to work well under pressureIT Savvy with good MS Office (Word and Excel) and keyboard skillsThe commitment to work towards individual sales targets and KPIsWillingness to travel to ad-hoc customer fairs and training events If you would like to apply, please send you're CV and one of the team will be in touch!The role is working on a temporary basis for an on-going period of time, with potential for permanent conversion. This is easily accessible by car, foot or public transport. Please note there is no on-site parking.
        • newport, wales
        • temporary
        • £10.41 per hour
        • randstad business support
        We are currently recruiting for customer service advisers to work in a contact centre in Newport. If you are looking for full time hours on a temporary basis and are available to start immediately apply today.Job Purpose:To respond to customer queries from the public and colleagues on a full range of issues regarding services provided by our client and other partner organisations. To provide an efficient, professional and personalised service with focus on creating a positive customer experience. Key Responsibilities: To provide accurate and consistent information and advice to members of the public and internal customers on behalf of our client and other partner organisations, ensuring first time resolution levels are maximised for customer enquiries and requests.To utilise digital systems to their full potential to manage and respond to queries, maintain accurate records and provide information as required.To ensure compliance with national legislation relating to confidentiality of information and the principles of data handling.To ensure that a high standard of professional customer service is provided at all times.To ensure external and internal customers have all relevant information and fully understand any action to be taken.To encourage external and internal customers to 'self-serve' and use digital systems and solutions wherever possible.To work closely with colleagues in delivering services from start to finish, creating a positive experience for customers.To identify and escalate any issues as appropriate to line management.To undertake any associated administrative work as required Essential Skills:Educated to A level standard or equivalent or proven experience within a contact centre environment.Customer service qualification or willingness to undertake job related trainingUnderstanding the principles of excellent customer service. Knowledge of computer software packages including Microsoft Office.Significant experience of working in a customer service role and/or providing a service to the publicExperience of using multiple systems to record and reference informationExperience of referring to processes, policies and guidance to inform decisions regarding complex enquiries and administrative tasksExperience of interacting with the public through multiple contact channelsAbility to work independently and manage and prioritise own workload when required, as well as working in a contact centre environment.Ability to communicate confidently and effectively with a wide range of individuals including colleagues.Possess excellent computer skills and demonstrate ability to promote the benefits of technology to othersAble to interpret procedures, processes, policy and guidance, and make sound decisions regarding complex enquiriesDemonstrates tact, diplomacy, resilience, empathy and assertivenessDemonstrates excellent active listening skills Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        We are currently recruiting for customer service advisers to work in a contact centre in Newport. If you are looking for full time hours on a temporary basis and are available to start immediately apply today.Job Purpose:To respond to customer queries from the public and colleagues on a full range of issues regarding services provided by our client and other partner organisations. To provide an efficient, professional and personalised service with focus on creating a positive customer experience. Key Responsibilities: To provide accurate and consistent information and advice to members of the public and internal customers on behalf of our client and other partner organisations, ensuring first time resolution levels are maximised for customer enquiries and requests.To utilise digital systems to their full potential to manage and respond to queries, maintain accurate records and provide information as required.To ensure compliance with national legislation relating to confidentiality of information and the principles of data handling.To ensure that a high standard of professional customer service is provided at all times.To ensure external and internal customers have all relevant information and fully understand any action to be taken.To encourage external and internal customers to 'self-serve' and use digital systems and solutions wherever possible.To work closely with colleagues in delivering services from start to finish, creating a positive experience for customers.To identify and escalate any issues as appropriate to line management.To undertake any associated administrative work as required Essential Skills:Educated to A level standard or equivalent or proven experience within a contact centre environment.Customer service qualification or willingness to undertake job related trainingUnderstanding the principles of excellent customer service. Knowledge of computer software packages including Microsoft Office.Significant experience of working in a customer service role and/or providing a service to the publicExperience of using multiple systems to record and reference informationExperience of referring to processes, policies and guidance to inform decisions regarding complex enquiries and administrative tasksExperience of interacting with the public through multiple contact channelsAbility to work independently and manage and prioritise own workload when required, as well as working in a contact centre environment.Ability to communicate confidently and effectively with a wide range of individuals including colleagues.Possess excellent computer skills and demonstrate ability to promote the benefits of technology to othersAble to interpret procedures, processes, policy and guidance, and make sound decisions regarding complex enquiriesDemonstrates tact, diplomacy, resilience, empathy and assertivenessDemonstrates excellent active listening skills Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • chatham, south east
        • temporary
        • £11 - £12 per day
        • randstad financial services
        Do you have an excellent background in Customer Service with an interest in music technology? Keen to work for a fast pased and hugely successful company? Happy with night shift work? ... We have an exciting opportunity for an experienced Customer Service Advisor to join one of our leading clients in their call centre in Chatham. Offering a competitive hourly rate, an initial 12 week temporary contract, 1 week of training and potential perm opportunities. What you'll doAs a Product and Technical Support Connected Specialist you'll be expected to do the following:provide excellent level of customer service to UK & North American customersreceive 30-40 inbound calls a day respond and resolve any customer queries relating to any technical issues with productsbe a strong team player with great communication skillsAbility to work one or more of these shifts: 2pm-10pm, 16:30-12:30am, 6pm-2am.What you'll needA minimum of 3 year's experience in a customer service or technicalsupport role* Working knowledge of the latest home theater, streaming audio,wireless home networking, and Bluetooth technology* Demonstrable ability to manage and resolve highly technicaltroubleshooting issues involving consumer audio and homenetworking devices* Proficiency in navigating PC and mobile operating systems,including but not limited to, Windows, Apple, and Android basedplatforms* Excellent communication and interpersonal skills (written andverbal) with demonstrated ability to translate technical information toa non-technical audience* Adaptable, flexible, and open to coaching feedback* Passion and self-motivation to stay current with job relatedtechnologies and developments* Ability to work a flexible shift including weekends and holidays in a call centre environment If you believe this job is right for you, don't hesitate, apply today!Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
        Do you have an excellent background in Customer Service with an interest in music technology? Keen to work for a fast pased and hugely successful company? Happy with night shift work? ... We have an exciting opportunity for an experienced Customer Service Advisor to join one of our leading clients in their call centre in Chatham. Offering a competitive hourly rate, an initial 12 week temporary contract, 1 week of training and potential perm opportunities. What you'll doAs a Product and Technical Support Connected Specialist you'll be expected to do the following:provide excellent level of customer service to UK & North American customersreceive 30-40 inbound calls a day respond and resolve any customer queries relating to any technical issues with productsbe a strong team player with great communication skillsAbility to work one or more of these shifts: 2pm-10pm, 16:30-12:30am, 6pm-2am.What you'll needA minimum of 3 year's experience in a customer service or technicalsupport role* Working knowledge of the latest home theater, streaming audio,wireless home networking, and Bluetooth technology* Demonstrable ability to manage and resolve highly technicaltroubleshooting issues involving consumer audio and homenetworking devices* Proficiency in navigating PC and mobile operating systems,including but not limited to, Windows, Apple, and Android basedplatforms* Excellent communication and interpersonal skills (written andverbal) with demonstrated ability to translate technical information toa non-technical audience* Adaptable, flexible, and open to coaching feedback* Passion and self-motivation to stay current with job relatedtechnologies and developments* Ability to work a flexible shift including weekends and holidays in a call centre environment If you believe this job is right for you, don't hesitate, apply today!Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
        • cambridge, east of england
        • temporary
        • £10.49 - £10.49, per hour, + HOLIDAY PAY
        • randstad cpe
        HELPDESK ADMINISTRATOR REQUIREDOur multinational Facilities Management client is seeking a Helpdesk one of their reputable sites. Do you enjoy working in a busy environment where no day is the same? If so, this is the perfect role for you!!Do you have previous experience in FM?Are you a proven Helpdesk Operative?We currently have a Helpdesk Administrator vacancy to join our Facilities Management team maintaining the public sector to eliver outstanding customer service for Hard and Soft Facilities Management including handling large call and email volumes from the Helpdesk Users, including logging requests on our Computer Aided Faculties Management (CAFM) System to a high level of accuracy. Benefits & Details Monday - Friday7am - 7pm ( shift pattern )1 in 6 weekend shiftMust be able to do over time£10.49 per hour + holiday payLocal to public transportPark and ride car park Opportunity to bring a high degree of exposure to your CVSkills RequiredExceptional organisational skills.Ability to handle conflicting workloads and to work under pressure.An excellent telephone manner with the ability to communicate effectively at all levels delivering flawless customer service at all timesAbility to develop effective relations with key stakeholders including senior management, customers, staff teams and clientsAbility to set and achieve targets via effective engagement with stakeholder groupsStrong communications skills and plain English writing skills.Effective communication and presentation skills.If you are interested in joining their customer focused team you first must:Have previous experienceBe reliable and flexible; able to consider extra hours if neededIf you are interested in this position, Please use the apply button below. Alternatively you can call Kay on 02382 126 196 ( Option 5 ) Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        HELPDESK ADMINISTRATOR REQUIREDOur multinational Facilities Management client is seeking a Helpdesk one of their reputable sites. Do you enjoy working in a busy environment where no day is the same? If so, this is the perfect role for you!!Do you have previous experience in FM?Are you a proven Helpdesk Operative?We currently have a Helpdesk Administrator vacancy to join our Facilities Management team maintaining the public sector to eliver outstanding customer service for Hard and Soft Facilities Management including handling large call and email volumes from the Helpdesk Users, including logging requests on our Computer Aided Faculties Management (CAFM) System to a high level of accuracy. Benefits & Details Monday - Friday7am - 7pm ( shift pattern )1 in 6 weekend shiftMust be able to do over time£10.49 per hour + holiday payLocal to public transportPark and ride car park Opportunity to bring a high degree of exposure to your CVSkills RequiredExceptional organisational skills.Ability to handle conflicting workloads and to work under pressure.An excellent telephone manner with the ability to communicate effectively at all levels delivering flawless customer service at all timesAbility to develop effective relations with key stakeholders including senior management, customers, staff teams and clientsAbility to set and achieve targets via effective engagement with stakeholder groupsStrong communications skills and plain English writing skills.Effective communication and presentation skills.If you are interested in joining their customer focused team you first must:Have previous experienceBe reliable and flexible; able to consider extra hours if neededIf you are interested in this position, Please use the apply button below. Alternatively you can call Kay on 02382 126 196 ( Option 5 ) Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        • liverpool, north west
        • temporary
        • £9.34 - £9.34, per hour, + up to 8% quarterly bonus
        • randstad inhouse services
        Do you enjoy speaking to customers on a day to day basis, working within a busy contact centre environment, and have a passion for customer service?Our client, a worldwide brand, is currently looking for linguists who speak German and English to join their team as inbound Customer Service Advisors in Liverpool City Centre, dealing with all manner of queries to ensure first-time resolutions and provide an exceptional customer experience. After a 4 week training period, you will then work from home supporting our client Benefits:A Performance-based quarterly bonus - up to 8%PensionGenerous holiday allowance (33 days including Bank Holidays)Access to the Randstad Benefits App with discounts and savings at high street shops, cinemas, gyms and much moreFull training providedHours of work and salary:£9.34 PER HOURShift pattern: 5 days PER WEEK, need to be flexible between Monday - Friday37.5 HOURS PER WEEKFull time and part time opportunities availableResponsibilities:Demonstrate effective customer contact through inbound calls and building a strong rapportEnsure that customer service levels are met and going the extra mile where possibleRespond to all customer queries with accurate and complete informationSet and manage customer expectationsEnsuring personal Key Performance Indictors and Service Level Agreements are achieved Requirements:Experience in a previous customer service roleExcellent telephone mannerFlexible approachIT literateFlexible between Monday - Friday 7:00am - 19:00pm This is an ongoing temporary assignment Does this sound like the role for you? If so, send your CV to apply today!
        Do you enjoy speaking to customers on a day to day basis, working within a busy contact centre environment, and have a passion for customer service?Our client, a worldwide brand, is currently looking for linguists who speak German and English to join their team as inbound Customer Service Advisors in Liverpool City Centre, dealing with all manner of queries to ensure first-time resolutions and provide an exceptional customer experience. After a 4 week training period, you will then work from home supporting our client Benefits:A Performance-based quarterly bonus - up to 8%PensionGenerous holiday allowance (33 days including Bank Holidays)Access to the Randstad Benefits App with discounts and savings at high street shops, cinemas, gyms and much moreFull training providedHours of work and salary:£9.34 PER HOURShift pattern: 5 days PER WEEK, need to be flexible between Monday - Friday37.5 HOURS PER WEEKFull time and part time opportunities availableResponsibilities:Demonstrate effective customer contact through inbound calls and building a strong rapportEnsure that customer service levels are met and going the extra mile where possibleRespond to all customer queries with accurate and complete informationSet and manage customer expectationsEnsuring personal Key Performance Indictors and Service Level Agreements are achieved Requirements:Experience in a previous customer service roleExcellent telephone mannerFlexible approachIT literateFlexible between Monday - Friday 7:00am - 19:00pm This is an ongoing temporary assignment Does this sound like the role for you? If so, send your CV to apply today!

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