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5 jobs found in Basildon, East of England

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    • basildon, east of england
    • permanent
    • randstad financial services
    Senior Client Advisor £21,000 per annumMonday-Friday Apply to be a crucial part of the world's largest hedge fund and private equity administrator, as well as the largest mutual fund transfer agency! Working for this marketing leading company will providde you with some outstanding opportunities to further your career within the financial services. Responsibilities: Liaise with clients, Independent Financial Advisors, investors and financial institutions as asenior member of the Client Services Voice Team. Responsible for responding to customer queries on behalf of a number of high-profile brands Manages transactions relating to Unit Trusts, ISA's and a range of accounts for retail andcorporate customers. Core point of contact for telephone banking team, proficient in processing customer queriesrelating to investment repurposes, switches and deposits, redemption valuations, probateinstructions and account verification; amongst others. Confident in the delivery of customer care and transactional management on behalf of thecustomer brands. This involves administering multiple software programmes simultaneously. Works as part of a team to continuously improve each brand's net promoter scores and isregularly appraised by client survey feedback.Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
    Senior Client Advisor £21,000 per annumMonday-Friday Apply to be a crucial part of the world's largest hedge fund and private equity administrator, as well as the largest mutual fund transfer agency! Working for this marketing leading company will providde you with some outstanding opportunities to further your career within the financial services. Responsibilities: Liaise with clients, Independent Financial Advisors, investors and financial institutions as asenior member of the Client Services Voice Team. Responsible for responding to customer queries on behalf of a number of high-profile brands Manages transactions relating to Unit Trusts, ISA's and a range of accounts for retail andcorporate customers. Core point of contact for telephone banking team, proficient in processing customer queriesrelating to investment repurposes, switches and deposits, redemption valuations, probateinstructions and account verification; amongst others. Confident in the delivery of customer care and transactional management on behalf of thecustomer brands. This involves administering multiple software programmes simultaneously. Works as part of a team to continuously improve each brand's net promoter scores and isregularly appraised by client survey feedback.Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
    • basildon, east of england
    • permanent
    • randstad financial services
    Senior Complaints InvestigatorBasildon, SS15 5FSFull-time, permenant position22k-25k dependent on experience (negotiable)approximately 3-5 weeks initial training Investigation and resolution of all complaints received by DST by telephone or in written format, whilst complying with SLA's and Regulatory requirements. Key duties:Investigate complaints thoroughly and document findings.Discuss outcome of investigation with the complainant by telephone.Where required, write to the complainant to explain your findings, using agreed templates and Client company style guide.Liaison between Management Companies, Customers, Client Relationship Managers (CRM's), DST Group Compliance and administration areas, concerning the resolution of complaints.Establish and record complaints root cause data to provide Management with analysis and regular feedback.Ensuring culture of TCF adhered to at all times.Resolution of all complaints within SLA, meeting KPIs and complying with Regulatory deadlines and rules.Accurate and timely data input to maintain the complaint information within SLA and in a compliant manner.Ensure all work is reviewed prior to submission for quality checking to minimise re-work.Alert team manager to any trends detected whilst resolving a complaint.Application of the escalation procedure in the event of serious complaints and potential problem which may impact adversely on the Complaint's team's ability to meet SLA's and or regulatory requirements.Assesses complaints and makes redress recommendation to demonstrate a fair and reasonable solution.Follow documented department procedures and Client specifics.Effective organisation: Respond positively to the goals of the Clients and Client Services Complaints. Meet regularly with your Manager to discuss issues and ideas. Display flexibility and adaptability at all times in response to the challenging, changing environmentService Delivery: Ensure DST meets Client expectations in line with Service Level Agreements (SLAs). Strive to exceed minimum quality standards in line with house styles. All contact with Clients and their customers must be of a high standard, whether written or verbalTo carry out any other duties which are within the employee's skills and abilities whenever reasonably instructed. Numerous opportunities for career progression and salary development.Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
    Senior Complaints InvestigatorBasildon, SS15 5FSFull-time, permenant position22k-25k dependent on experience (negotiable)approximately 3-5 weeks initial training Investigation and resolution of all complaints received by DST by telephone or in written format, whilst complying with SLA's and Regulatory requirements. Key duties:Investigate complaints thoroughly and document findings.Discuss outcome of investigation with the complainant by telephone.Where required, write to the complainant to explain your findings, using agreed templates and Client company style guide.Liaison between Management Companies, Customers, Client Relationship Managers (CRM's), DST Group Compliance and administration areas, concerning the resolution of complaints.Establish and record complaints root cause data to provide Management with analysis and regular feedback.Ensuring culture of TCF adhered to at all times.Resolution of all complaints within SLA, meeting KPIs and complying with Regulatory deadlines and rules.Accurate and timely data input to maintain the complaint information within SLA and in a compliant manner.Ensure all work is reviewed prior to submission for quality checking to minimise re-work.Alert team manager to any trends detected whilst resolving a complaint.Application of the escalation procedure in the event of serious complaints and potential problem which may impact adversely on the Complaint's team's ability to meet SLA's and or regulatory requirements.Assesses complaints and makes redress recommendation to demonstrate a fair and reasonable solution.Follow documented department procedures and Client specifics.Effective organisation: Respond positively to the goals of the Clients and Client Services Complaints. Meet regularly with your Manager to discuss issues and ideas. Display flexibility and adaptability at all times in response to the challenging, changing environmentService Delivery: Ensure DST meets Client expectations in line with Service Level Agreements (SLAs). Strive to exceed minimum quality standards in line with house styles. All contact with Clients and their customers must be of a high standard, whether written or verbalTo carry out any other duties which are within the employee's skills and abilities whenever reasonably instructed. Numerous opportunities for career progression and salary development.Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
    • basildon, east of england
    • permanent
    • randstad financial services
    Customer Service Advisor£21,000 per annumPermanent role My client is looking for a number of customer service agents to join their rapidly growing team in Stirling, the position will be working closely with their fund managers. You will be provided with unrivalled training and once completed have the opportunity to work from home 3 days a week. Job Responsibilities:* Manage Inbound customer queries from retail customers on behalf of fund managers* Complete telephony, digital and admin based tasks to service customer queries* Take ownership of customer problems, solving them at first point of contact and escalate when required* Build long lasting professional relationships with customers that will exceed their expectations* Deal with customer data ethically and in accordance with the FSA requirements Requirements:* Customer service experience - can be retail, hospitality or telephony* Recent graduates looking to enter the financial services* Have a real passion for assisting customers and providing first-class serviceRandstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
    Customer Service Advisor£21,000 per annumPermanent role My client is looking for a number of customer service agents to join their rapidly growing team in Stirling, the position will be working closely with their fund managers. You will be provided with unrivalled training and once completed have the opportunity to work from home 3 days a week. Job Responsibilities:* Manage Inbound customer queries from retail customers on behalf of fund managers* Complete telephony, digital and admin based tasks to service customer queries* Take ownership of customer problems, solving them at first point of contact and escalate when required* Build long lasting professional relationships with customers that will exceed their expectations* Deal with customer data ethically and in accordance with the FSA requirements Requirements:* Customer service experience - can be retail, hospitality or telephony* Recent graduates looking to enter the financial services* Have a real passion for assisting customers and providing first-class serviceRandstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
    • basildon, east of england
    • permanent
    • £20,000 - £22,000 per year
    • randstad financial services
    Are you experienced in dealing with customers either face-to-face or over the phone? Are you looking to secure an entry-level position in the financial services? Are you looking for a permanent position with the opportunity of hybrid working? My client is looking for a number of customer service agents to join their rapidly growing team in Basildon, the position will be working closely with their fund managers. You will be provided with unrivalled training and once completed have the opportunity to work from home 3 days a week.Job Responsibilities:* Manage Inbound customer queries from retail customers on behalf of fund managers* Complete telephony, digital and admin based tasks to service customer queries* Take ownership of customer problems, solving them at first point of contact and escalate when required* Build long lasting professional relationships with customers that will exceed their expectations* Deal with customer data ethically and in accordance with the FSA requirements Requirements:* Customer service experience - can be retail, hospitality or telephony* Recent graduates looking to enter the financial services * Have a real passion for assisting customers and providing first-class service Location:Basildon, Essex* 15-20 minute walk from the station* Free parking onsite APPLY NOW!!Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
    Are you experienced in dealing with customers either face-to-face or over the phone? Are you looking to secure an entry-level position in the financial services? Are you looking for a permanent position with the opportunity of hybrid working? My client is looking for a number of customer service agents to join their rapidly growing team in Basildon, the position will be working closely with their fund managers. You will be provided with unrivalled training and once completed have the opportunity to work from home 3 days a week.Job Responsibilities:* Manage Inbound customer queries from retail customers on behalf of fund managers* Complete telephony, digital and admin based tasks to service customer queries* Take ownership of customer problems, solving them at first point of contact and escalate when required* Build long lasting professional relationships with customers that will exceed their expectations* Deal with customer data ethically and in accordance with the FSA requirements Requirements:* Customer service experience - can be retail, hospitality or telephony* Recent graduates looking to enter the financial services * Have a real passion for assisting customers and providing first-class service Location:Basildon, Essex* 15-20 minute walk from the station* Free parking onsite APPLY NOW!!Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
    • basildon, east of england
    • permanent
    • £19,000 - £22,000 per year
    • randstad financial services
    Are you experienced in dealing with clients or customers either face-to-face or over the phone? Are you looking to secure an entry-level position in the financial services industry which offers progression within a recruit from within culture? Are you looking for a permanent position with the opportunity of hybrid working? My client is looking for a number of customer service agents to join their rapidly growing team in Basildon, the position will be working closely with their fund managers. You will be provided with unrivalled training and once completed have the opportunity to work from home 3 days a week.Job Responsibilities:* Liaise with clients, Independent Financial Advisors, investors and financial institutions as a senior member of the Client Services Voice Team* Responsible for responding to customer queries on behalf of a number of high-profile brands* Manage Inbound customer queries from retail customers on behalf of fund managers* Take ownership of customer problems, solving them at first point of contact and escalate when required* Build long lasting professional relationships with customers that will exceed their expectations Requirements (only 1 required):* Customer service experience - can be retail, hospitality or telephony* Recent graduates looking to enter the financial services * Have a real passion for assisting customers and providing first-class service Location:Basildon, Essex* 15-20 minute walk from the station* Free parking on-site Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
    Are you experienced in dealing with clients or customers either face-to-face or over the phone? Are you looking to secure an entry-level position in the financial services industry which offers progression within a recruit from within culture? Are you looking for a permanent position with the opportunity of hybrid working? My client is looking for a number of customer service agents to join their rapidly growing team in Basildon, the position will be working closely with their fund managers. You will be provided with unrivalled training and once completed have the opportunity to work from home 3 days a week.Job Responsibilities:* Liaise with clients, Independent Financial Advisors, investors and financial institutions as a senior member of the Client Services Voice Team* Responsible for responding to customer queries on behalf of a number of high-profile brands* Manage Inbound customer queries from retail customers on behalf of fund managers* Take ownership of customer problems, solving them at first point of contact and escalate when required* Build long lasting professional relationships with customers that will exceed their expectations Requirements (only 1 required):* Customer service experience - can be retail, hospitality or telephony* Recent graduates looking to enter the financial services * Have a real passion for assisting customers and providing first-class service Location:Basildon, Essex* 15-20 minute walk from the station* Free parking on-site Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003

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