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6 jobs found in North West

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    • manchester, north west
    • permanent
    • £21,000 per year
    • randstad cpe
    Customer Service Shift AdvisorPhoenix House, Simonsway, Atlas Park, Manchester, United Kingdom, Manchester, United Kingdom) Job DescriptionFull-time 4 on 4 off Days (7am - 7pm) 4 on 4 off Nights (7pm - 7am) Full-time Office Based£21,000 per annumAbout the roleAs a customer service advisor, you'll be the single point of contact between us and our customers. Collaborating with different teams across the business, you'll become an expert on our customers and the services we deliver. It'll be up to you keep clients updated, handle their issues and provide valuable guidance in every situation, ensuring their requests and queries are dealt with professionally, efficiently and successfully.QualificationsNo specific qualifications required.Additional informationAbout youProblem solving and communication are essential to thrive in this role, as are initiative and decisiveness. We're not looking for any specific qualifications, just somebody with the right skills and can-do attitude to succeed. And, if you have experience in a similar role, that will help you hit the ground running.Skills and behaviours:Proficient in using all standard Microsoft Office packages (Word, Excel, Email etc.)Excellent telephone manner, being polite and courteous at all timesA team player who is able to confidently interact with others, but who is also able to work independentlyLogical thinker with good organisation and administration skillsAccuracy and attention to detailA genuine passion for delivering exceptional customer serviceWork well under pressureWhat will you get in return?We offer a competitive salary. We'll also help your money go further with our range of fabulous benefits including: discounts on 100s of high street retailers through our MiDeals app, cycle to work scheme, dental care, and interest free loans for technology and much more.We'll help you look after your health and your family too, with the option to use our confidential Employee Assistance Programme, 24/7 virtual GP service for you and your household and free Life Assurance Cover. If interested please get in contact with Courtney on 07423628242.Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
    Customer Service Shift AdvisorPhoenix House, Simonsway, Atlas Park, Manchester, United Kingdom, Manchester, United Kingdom) Job DescriptionFull-time 4 on 4 off Days (7am - 7pm) 4 on 4 off Nights (7pm - 7am) Full-time Office Based£21,000 per annumAbout the roleAs a customer service advisor, you'll be the single point of contact between us and our customers. Collaborating with different teams across the business, you'll become an expert on our customers and the services we deliver. It'll be up to you keep clients updated, handle their issues and provide valuable guidance in every situation, ensuring their requests and queries are dealt with professionally, efficiently and successfully.QualificationsNo specific qualifications required.Additional informationAbout youProblem solving and communication are essential to thrive in this role, as are initiative and decisiveness. We're not looking for any specific qualifications, just somebody with the right skills and can-do attitude to succeed. And, if you have experience in a similar role, that will help you hit the ground running.Skills and behaviours:Proficient in using all standard Microsoft Office packages (Word, Excel, Email etc.)Excellent telephone manner, being polite and courteous at all timesA team player who is able to confidently interact with others, but who is also able to work independentlyLogical thinker with good organisation and administration skillsAccuracy and attention to detailA genuine passion for delivering exceptional customer serviceWork well under pressureWhat will you get in return?We offer a competitive salary. We'll also help your money go further with our range of fabulous benefits including: discounts on 100s of high street retailers through our MiDeals app, cycle to work scheme, dental care, and interest free loans for technology and much more.We'll help you look after your health and your family too, with the option to use our confidential Employee Assistance Programme, 24/7 virtual GP service for you and your household and free Life Assurance Cover. If interested please get in contact with Courtney on 07423628242.Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
    • liverpool, north west
    • permanent
    • £20,400 - £20,400, per year, Quarterly Bonus
    • randstad
    Do you want to influence the future of service and shape customer experience for some of the world's leading brands? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the UK and across the globe. Welcome to Bosch. For more than 30 years, Bosch Service Solutions (SO) offers global innovative services in more than 30 languages with over 10,000 associates across 26 locations. Bosch Service Solutions has evolved over the past fewdecades into a successful international provider of Business Process Outsourcing.Your responsibilities:► Deliver a truly luxury experience to our customers.► Develop an exceptional understanding of the range ofvehicles and services to fully embrace the brand values soyou can provide the ultimate service to every customerand ensure that their experience goes "beyond the car"► Provide a tailored, friendly and professional service, withthe customer firmly at the heart of what you do.► Handle all customer interactions in a prompt, professionaland knowledgeable manner through a variety ofcommunication channels to provide a truly blendedservice.► Engage with customers to gain a full personalunderstanding of the customer requirements in line withour quality standards to deliver a World Class experience.► Build professional business relationships with the dealernetwork that will be pivotal to the quality of service thatyou provide to the brand's customers.► Provide a value add service that enhances the customerexperience and builds our brand and service reputation.► Capture, maintain and ensure quality of customer data.► Identify and highlight any service related issues, incidentsor trends.► Highlight and escalate issues as necessary. What distinguishes you?► Candidates will have significant experience of working in ahigh-end, VIP customer service environment within theretail, hospitality, travel/leisure or luxury automotivesectors.► Previous experience of working in a Customer ContactCentre environment providing excellence in service to thecustomer would be an advantage.► A passion for delivering first class customer service.► The ability to adapt and be flexible.► Excellent verbal and written communication skills inEnglish► Good social and interpersonal skills, personable withstrong emotional intelligence.► Good listening skills.► Excellent problem solving skills.► Quality focused with attention to detail.► A genuine interest in the campaign brand.► A warm, helpful and positive approach.► Dynamic, proactive, confident, self-motivated and driven tosucceed.► A team player.► IT Savvy with good MS Office and keyboard skills.► Flexibility in hours of work/shift patterns.Operational Hours: 7-day shift operation:► 7-day operation 12:00 - 20:00
    Do you want to influence the future of service and shape customer experience for some of the world's leading brands? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the UK and across the globe. Welcome to Bosch. For more than 30 years, Bosch Service Solutions (SO) offers global innovative services in more than 30 languages with over 10,000 associates across 26 locations. Bosch Service Solutions has evolved over the past fewdecades into a successful international provider of Business Process Outsourcing.Your responsibilities:► Deliver a truly luxury experience to our customers.► Develop an exceptional understanding of the range ofvehicles and services to fully embrace the brand values soyou can provide the ultimate service to every customerand ensure that their experience goes "beyond the car"► Provide a tailored, friendly and professional service, withthe customer firmly at the heart of what you do.► Handle all customer interactions in a prompt, professionaland knowledgeable manner through a variety ofcommunication channels to provide a truly blendedservice.► Engage with customers to gain a full personalunderstanding of the customer requirements in line withour quality standards to deliver a World Class experience.► Build professional business relationships with the dealernetwork that will be pivotal to the quality of service thatyou provide to the brand's customers.► Provide a value add service that enhances the customerexperience and builds our brand and service reputation.► Capture, maintain and ensure quality of customer data.► Identify and highlight any service related issues, incidentsor trends.► Highlight and escalate issues as necessary. What distinguishes you?► Candidates will have significant experience of working in ahigh-end, VIP customer service environment within theretail, hospitality, travel/leisure or luxury automotivesectors.► Previous experience of working in a Customer ContactCentre environment providing excellence in service to thecustomer would be an advantage.► A passion for delivering first class customer service.► The ability to adapt and be flexible.► Excellent verbal and written communication skills inEnglish► Good social and interpersonal skills, personable withstrong emotional intelligence.► Good listening skills.► Excellent problem solving skills.► Quality focused with attention to detail.► A genuine interest in the campaign brand.► A warm, helpful and positive approach.► Dynamic, proactive, confident, self-motivated and driven tosucceed.► A team player.► IT Savvy with good MS Office and keyboard skills.► Flexibility in hours of work/shift patterns.Operational Hours: 7-day shift operation:► 7-day operation 12:00 - 20:00
    • liverpool, north west
    • permanent
    • £20,400 - £20,400, per year, Plus Quarterly bonus
    • randstad inhouse services
    Situated in the heart of Liverpool city centre, Bosch have a number of Customer Service roles available for you to be a part of their ambitious growth plan for their prestigious site. We are working in partnership with Bosch to recruit for these roles to join them on one of their new, exciting campaigns. The role:Customer Service Advisor What you will be doing: Outbound service calls and emails to existing subscription customers, guiding and supporting customer on a variety of productsInbound calls to log equipment breakdownHandling all customer interaction in a prompt, friendly and professional manner Obtaining and evaluating all relevant information to handle product and service inquiriesUnderstanding the customer requirementsAdvising customers on the best services availableResponding to customer requirements, resolving customer queries and complaintsBuild rapport with the customers Capture, maintain and ensure quality of customer data.Contributing to the overall performance of the teamDeliver and maintain both individual and team targets About you:What distinguishes you?Excellent customer service experience.Confident, professional telephone manner.Attention to detail.Excellent communication skills.Data entry experience.Basic understanding of IT skills.Basic understanding of technical skills.Working with SAP is an advantage however is not essential. Randstad are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us.
    Situated in the heart of Liverpool city centre, Bosch have a number of Customer Service roles available for you to be a part of their ambitious growth plan for their prestigious site. We are working in partnership with Bosch to recruit for these roles to join them on one of their new, exciting campaigns. The role:Customer Service Advisor What you will be doing: Outbound service calls and emails to existing subscription customers, guiding and supporting customer on a variety of productsInbound calls to log equipment breakdownHandling all customer interaction in a prompt, friendly and professional manner Obtaining and evaluating all relevant information to handle product and service inquiriesUnderstanding the customer requirementsAdvising customers on the best services availableResponding to customer requirements, resolving customer queries and complaintsBuild rapport with the customers Capture, maintain and ensure quality of customer data.Contributing to the overall performance of the teamDeliver and maintain both individual and team targets About you:What distinguishes you?Excellent customer service experience.Confident, professional telephone manner.Attention to detail.Excellent communication skills.Data entry experience.Basic understanding of IT skills.Basic understanding of technical skills.Working with SAP is an advantage however is not essential. Randstad are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us.
    • liverpool, north west
    • permanent
    • £10 - £20,400, per year, Plus Quarterly bonus
    • randstad inhouse services
    Situated in the heart of Liverpool city centre, Bosch have a number of Customer Service roles available for you to be a part of their ambitious growth plan for their prestigious site. We are working in partnership with Bosch to recruit for these roles to join them on one of their new, exciting campaigns. The role:Customer Service Advisor Pay rate:£20400 per year with quarterly bonus What you will be doing: Outbound service calls and emails to existing subscription customers, guiding and supporting customer on a variety of productsInbound calls to log equipment breakdownHandling all customer interaction in a prompt, friendly and professional manner Obtaining and evaluating all relevant information to handle product and service inquiriesUnderstanding the customer requirementsAdvising customers on the best services availableResponding to customer requirements, resolving customer queries and complaintsBuild rapport with the customers Capture, maintain and ensure quality of customer data.Contributing to the overall performance of the teamDeliver and maintain both individual and team targets About you:What distinguishes you?Excellent customer service experience.Confident, professional telephone manner.Attention to detail.Excellent communication skills.Data entry experience.Basic understanding of IT skills.Basic understanding of technical skills.Working with SAP is an advantage however is not essential. Randstad are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us.
    Situated in the heart of Liverpool city centre, Bosch have a number of Customer Service roles available for you to be a part of their ambitious growth plan for their prestigious site. We are working in partnership with Bosch to recruit for these roles to join them on one of their new, exciting campaigns. The role:Customer Service Advisor Pay rate:£20400 per year with quarterly bonus What you will be doing: Outbound service calls and emails to existing subscription customers, guiding and supporting customer on a variety of productsInbound calls to log equipment breakdownHandling all customer interaction in a prompt, friendly and professional manner Obtaining and evaluating all relevant information to handle product and service inquiriesUnderstanding the customer requirementsAdvising customers on the best services availableResponding to customer requirements, resolving customer queries and complaintsBuild rapport with the customers Capture, maintain and ensure quality of customer data.Contributing to the overall performance of the teamDeliver and maintain both individual and team targets About you:What distinguishes you?Excellent customer service experience.Confident, professional telephone manner.Attention to detail.Excellent communication skills.Data entry experience.Basic understanding of IT skills.Basic understanding of technical skills.Working with SAP is an advantage however is not essential. Randstad are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us.
    • manchester, north west
    • permanent
    • £19,750 per year
    • randstad business support
    I am currently working with a managed service provider. They are a large, forward thinking organisation and a great place of work that offers a lot of career development opportunities.They are currently looking for a customer experience advisor to join their Manchester team.Responsibilities:*Taking outbound calls to deal with client queries.*Updating the system with relevant details.*Administration duties including filing.*Working closely with other departments to liaise and escalate client related queries.*Managing and maintaining the database.What we are looking for:*Great listening and communication skills to ensure queries are dealt with in an appropriate and timely manner.*Attention to details.*MS office knowledge is advantageous.This is a great opportunity for someone looking to grow and develop within the business.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    I am currently working with a managed service provider. They are a large, forward thinking organisation and a great place of work that offers a lot of career development opportunities.They are currently looking for a customer experience advisor to join their Manchester team.Responsibilities:*Taking outbound calls to deal with client queries.*Updating the system with relevant details.*Administration duties including filing.*Working closely with other departments to liaise and escalate client related queries.*Managing and maintaining the database.What we are looking for:*Great listening and communication skills to ensure queries are dealt with in an appropriate and timely manner.*Attention to details.*MS office knowledge is advantageous.This is a great opportunity for someone looking to grow and develop within the business.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    • manchester, north west
    • permanent
    • £19,760 per year
    • randstad business support
    I am currently working with a managed service provider. They are a large, forward thinking organisation and a great place of work that offers a lot of career development opportunities. They are currently looking for a customer experience advisor to join their Manchester team. Responsibilities: *Taking outbound calls to deal with client queries.*Updating the system with relevant details. *Administration duties including filing. *Working closely with other departments to liaise and escalate client related queries.*Managing and maintaining the database. What we are looking for:*Great listening and communication skills to ensure queries are dealt with in an appropriate and timely manner.*Attention to details.*MS office knowledge is advantageous.This is a great opportunity for someone looking to grow and develop within the business. Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    I am currently working with a managed service provider. They are a large, forward thinking organisation and a great place of work that offers a lot of career development opportunities. They are currently looking for a customer experience advisor to join their Manchester team. Responsibilities: *Taking outbound calls to deal with client queries.*Updating the system with relevant details. *Administration duties including filing. *Working closely with other departments to liaise and escalate client related queries.*Managing and maintaining the database. What we are looking for:*Great listening and communication skills to ensure queries are dealt with in an appropriate and timely manner.*Attention to details.*MS office knowledge is advantageous.This is a great opportunity for someone looking to grow and develop within the business. Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

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