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    2 jobs found in south east

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      • farnborough, south east
      • temporary
      • £25,000 - £30,000, per year, Weekly pay
      • randstad inhouse services
      Are you experienced in customer service? We are recruiting for a short term role (6 months) working within the complaints department. If this is of interest please read on!Philips is a global leader in health technology that makes life better for people, like you, through meaningful innovation. This position will be a part of our Philips - RDT Post-Market Surveillance group (Quality Assurance) responsible for delivering and improving customer service, reducing complexity and increasing efficiencies as the in-house team that continuously improves performance to better support our customers. We are looking to build and extend a strong team in Farnborough of passionate, inspirational, collaborative and diverse professionals that is powering excellence around the world for Philips - RDT to achieve our mission to improve the lives of 3B people a year by 2025.Benefits:Access to Randstad Benefits App which includes high street discounts and moreFree ParkingClean Working EnvironmentCompetitive PayWorking Hours and Pay Rate:Monday to Friday (9am-5pm)37.5 hours per week (30 minutes unpaid break per day)£25k-£30k per annum dependent on experienceResponsibilities:To ensure customer service best practices are used to provide professional communication between RDT Ltd and our customer baseLiaise with Philips markets, technical Support and clinical regarding customer feedback and complaintsCollect and document customer feedback and complaints and document into TrackWiseSupport the complaint co-ordinators in the completion of complaint resolution and closure (liaising with teams with RDT and Philips for investigation while managing customer communications and updates as requiredAssisting with the complaint review meetings to meet process KPI's and delivering customer satisfactionEscalates issues appropriately and promptly to ensure optimum customer satisfaction.Ensures established processes are followed and adjusted when more efficient ways of working are brought forth. Actively participate in Philips Lean culture to help drive efficiencies.Completes all required and/or assigned training courses within established departmental time frames.Complies with Quality Standards and Philips' standards of business conduct.Effectively sets priorities in order to meet workload deadlines, commitments and all applicable established departmental goals.Other duties and requirements as requiredRequirementsBachelor's degree or equivalent combination of education and relevant business experience preferred.2+ years of Complaints/Customer Service experience is preferred2+ years of business systems experience (ex: TrackWise, ServiceMax, MS Office) preferred2+ years experience working within a regulated medical business is preferredPossess excellent verbal, written skills with the ability to communicate clearly with both internal and external customersAbility to think critically, demonstrate "outside the box" thinking, and meet time sensitive deadlines for customers and resolution of escalated issuesComfortable working in a fast-paced, deadline driven collaborative team environment. Positive, self-starting, flexible and forward-thinking individual with strong organizational skills who can work both independently and in a team environment.Complies with Philips' quality standards, business conduct, and all established processes are followedMay be required to work overtime, based on business &/or departmental needs. If you think you tick all the boxes, why not click apply today!
      Are you experienced in customer service? We are recruiting for a short term role (6 months) working within the complaints department. If this is of interest please read on!Philips is a global leader in health technology that makes life better for people, like you, through meaningful innovation. This position will be a part of our Philips - RDT Post-Market Surveillance group (Quality Assurance) responsible for delivering and improving customer service, reducing complexity and increasing efficiencies as the in-house team that continuously improves performance to better support our customers. We are looking to build and extend a strong team in Farnborough of passionate, inspirational, collaborative and diverse professionals that is powering excellence around the world for Philips - RDT to achieve our mission to improve the lives of 3B people a year by 2025.Benefits:Access to Randstad Benefits App which includes high street discounts and moreFree ParkingClean Working EnvironmentCompetitive PayWorking Hours and Pay Rate:Monday to Friday (9am-5pm)37.5 hours per week (30 minutes unpaid break per day)£25k-£30k per annum dependent on experienceResponsibilities:To ensure customer service best practices are used to provide professional communication between RDT Ltd and our customer baseLiaise with Philips markets, technical Support and clinical regarding customer feedback and complaintsCollect and document customer feedback and complaints and document into TrackWiseSupport the complaint co-ordinators in the completion of complaint resolution and closure (liaising with teams with RDT and Philips for investigation while managing customer communications and updates as requiredAssisting with the complaint review meetings to meet process KPI's and delivering customer satisfactionEscalates issues appropriately and promptly to ensure optimum customer satisfaction.Ensures established processes are followed and adjusted when more efficient ways of working are brought forth. Actively participate in Philips Lean culture to help drive efficiencies.Completes all required and/or assigned training courses within established departmental time frames.Complies with Quality Standards and Philips' standards of business conduct.Effectively sets priorities in order to meet workload deadlines, commitments and all applicable established departmental goals.Other duties and requirements as requiredRequirementsBachelor's degree or equivalent combination of education and relevant business experience preferred.2+ years of Complaints/Customer Service experience is preferred2+ years of business systems experience (ex: TrackWise, ServiceMax, MS Office) preferred2+ years experience working within a regulated medical business is preferredPossess excellent verbal, written skills with the ability to communicate clearly with both internal and external customersAbility to think critically, demonstrate "outside the box" thinking, and meet time sensitive deadlines for customers and resolution of escalated issuesComfortable working in a fast-paced, deadline driven collaborative team environment. Positive, self-starting, flexible and forward-thinking individual with strong organizational skills who can work both independently and in a team environment.Complies with Philips' quality standards, business conduct, and all established processes are followedMay be required to work overtime, based on business &/or departmental needs. If you think you tick all the boxes, why not click apply today!
      • maidenhead, south east
      • contract
      • £12.00 - £14.00 per hour
      • randstad business support
      JOB ROLE: Sales Service Support Specialist LOCATION: Maidenhead TYPE: Contract - 12 monthsRATE: Competitive Are you skilled in customer service and administration? Are you a team player who is excited by a fast paced and varied work environment? Randstad is recruiting a Sales Service Support Specialist on behalf of a global medical device and healthcare leader, who are dedicated to helping people reach their full health potential. The successful candidate will be responsible for receiving and processing orders, ensuring the safe delivery of the product and completing the billing process. Responsibilities will include: Be the first point of contact responsible for taking telephone calls both from customers in a polite manner.Process orders from customers, salespeople and engineers via various platforms.Enter orders into the SAP & AS400 system.Handle customer queries on deliveries, invoice pricing, product availability, etc.Liaise on logistic queries from customers or salespeople Liaise with courier companies on all aspects of shipping arrangements and any discrepancies.Understand customer key issues through customer visits with Sales People or Engineers. Ideal Skills/Experience:GCSE or equivalent in English and Maths.NVQ in Customer Service (desirable).Excellent communicator with proven telephone skills.Able to demonstrate previous involvement in team projects.Previous knowledge and experience of Order Processing systems.Knowledge and experience of Microsoft Office applications, SAP would be desirable.Previous experience in a Customer Service environment.Are you interested in working for a company who makes a genuine difference to people's lives? If you are a hardworking and dedicated professional, then apply today to hear more about this great opportunity!Randstad Business Support is acting as an Employment Business in relation to this vacancy.
      JOB ROLE: Sales Service Support Specialist LOCATION: Maidenhead TYPE: Contract - 12 monthsRATE: Competitive Are you skilled in customer service and administration? Are you a team player who is excited by a fast paced and varied work environment? Randstad is recruiting a Sales Service Support Specialist on behalf of a global medical device and healthcare leader, who are dedicated to helping people reach their full health potential. The successful candidate will be responsible for receiving and processing orders, ensuring the safe delivery of the product and completing the billing process. Responsibilities will include: Be the first point of contact responsible for taking telephone calls both from customers in a polite manner.Process orders from customers, salespeople and engineers via various platforms.Enter orders into the SAP & AS400 system.Handle customer queries on deliveries, invoice pricing, product availability, etc.Liaise on logistic queries from customers or salespeople Liaise with courier companies on all aspects of shipping arrangements and any discrepancies.Understand customer key issues through customer visits with Sales People or Engineers. Ideal Skills/Experience:GCSE or equivalent in English and Maths.NVQ in Customer Service (desirable).Excellent communicator with proven telephone skills.Able to demonstrate previous involvement in team projects.Previous knowledge and experience of Order Processing systems.Knowledge and experience of Microsoft Office applications, SAP would be desirable.Previous experience in a Customer Service environment.Are you interested in working for a company who makes a genuine difference to people's lives? If you are a hardworking and dedicated professional, then apply today to hear more about this great opportunity!Randstad Business Support is acting as an Employment Business in relation to this vacancy.

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