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    7 jobs found for customer service

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      • manchester, north west
      • permanent
      • £25,000 - £25,000, per year, £5000 bonus
      • randstad business support
      I am currently working with a number one SaaS provider who is currently expanding globally and is looking for an ambitious account manager to join their team and help out with managing the number of growing customer accounts. Responsibilities:*You will be managing a number of accounts, being their direct point of contact for any escalations, gaining NPS scores and evaluating overall feedback and managing their renewals.*Gather NPS scores and customer feedback to help out with future development of the business. *Reduce the number of churn by being proactive and escalating and managing any issues prior to becoming a retention problem and identifying the clients that may be at risk.*Partner with the Customer Success team to identify uptake and new products and features usage.What we are looking for:*Customer focused individual who is able to really listen, take on board any complaints or feedback and act accordingly, resolve issues and to ensure the best customer journey. *Great team worker, you will be required to work alongside different departments, your colleagues to ensure the team and the business are growing together. *Creative thinker, have an opinion and think outside the box and proactively solve any issues that you might stumble upon. *Honest and clear communicator, be transparent in all aspects of your work.*Excellent communication skills across all communication channels. This is an amazing opportunity for a customer service focused individual who wants to grow a growing business and wants to develop their skills. Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      I am currently working with a number one SaaS provider who is currently expanding globally and is looking for an ambitious account manager to join their team and help out with managing the number of growing customer accounts. Responsibilities:*You will be managing a number of accounts, being their direct point of contact for any escalations, gaining NPS scores and evaluating overall feedback and managing their renewals.*Gather NPS scores and customer feedback to help out with future development of the business. *Reduce the number of churn by being proactive and escalating and managing any issues prior to becoming a retention problem and identifying the clients that may be at risk.*Partner with the Customer Success team to identify uptake and new products and features usage.What we are looking for:*Customer focused individual who is able to really listen, take on board any complaints or feedback and act accordingly, resolve issues and to ensure the best customer journey. *Great team worker, you will be required to work alongside different departments, your colleagues to ensure the team and the business are growing together. *Creative thinker, have an opinion and think outside the box and proactively solve any issues that you might stumble upon. *Honest and clear communicator, be transparent in all aspects of your work.*Excellent communication skills across all communication channels. This is an amazing opportunity for a customer service focused individual who wants to grow a growing business and wants to develop their skills. Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      • edinburgh, scotland
      • temporary
      • £10.00 - £10.32 per hour
      • randstad accountancy & finance
      Business Support We are looking for Business Support advisors to work for a leading UK banking organisation. Job Duties: Telephony and Processing Team Performs standard administrative data processing tasksWorks within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues.Carries out a range of prescribed customer service activities and handles non-standard or more complex customer cases and enquiries using existing procedures.Supports development of personal capabilities by pursuing existing formal and informal training opportunities.Receives and screens customers, callers and other sources of communications, answers routine questions, provides information or directs requests elsewhere as appropriate; acts on behalf of the principal by contacting internal and external sources to convey requests, provide instructions or acquire information.Takes ownership of customer needs enquiries, using appropriate skills and decision making in an efficient and effective manner providing the highest level of customer service, aiming to meet the needs of our customers across a range of banking products at first touch where appropriateEffectively complies within the Customer Treatment standards including internal policy guidelines and external regulatory guidelines to ensure a robust and consistent approach to make the right decisions and do the right thing for our customersKeeps up to date with mandatory training ensuring the appropriate skills and knowledge to remain competent to undertake the roleComply with the Colleague Conduct Rules, putting customers' interests at heart and take personal responsibility for conduct in the workplacePeople SKILLS REQUIRED: Excellent customer service skillsCustomer service backgroundComputer literateFlexible and adaptable to changeAbility to work as part of a teamAbility to navigate around multiple systems WHAT'S IN IT FOR YOU?Excellent induction trainingCompetitive rate of pay/pay progressionGain experience and new skillsGreat insight into the banking sectorPotential for extension Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
      Business Support We are looking for Business Support advisors to work for a leading UK banking organisation. Job Duties: Telephony and Processing Team Performs standard administrative data processing tasksWorks within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues.Carries out a range of prescribed customer service activities and handles non-standard or more complex customer cases and enquiries using existing procedures.Supports development of personal capabilities by pursuing existing formal and informal training opportunities.Receives and screens customers, callers and other sources of communications, answers routine questions, provides information or directs requests elsewhere as appropriate; acts on behalf of the principal by contacting internal and external sources to convey requests, provide instructions or acquire information.Takes ownership of customer needs enquiries, using appropriate skills and decision making in an efficient and effective manner providing the highest level of customer service, aiming to meet the needs of our customers across a range of banking products at first touch where appropriateEffectively complies within the Customer Treatment standards including internal policy guidelines and external regulatory guidelines to ensure a robust and consistent approach to make the right decisions and do the right thing for our customersKeeps up to date with mandatory training ensuring the appropriate skills and knowledge to remain competent to undertake the roleComply with the Colleague Conduct Rules, putting customers' interests at heart and take personal responsibility for conduct in the workplacePeople SKILLS REQUIRED: Excellent customer service skillsCustomer service backgroundComputer literateFlexible and adaptable to changeAbility to work as part of a teamAbility to navigate around multiple systems WHAT'S IN IT FOR YOU?Excellent induction trainingCompetitive rate of pay/pay progressionGain experience and new skillsGreat insight into the banking sectorPotential for extension Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
      • luton, east of england
      • permanent
      • £20,000 - £25,000, per year, parking, healthcare, bonus, pension
      • randstad accountancy & finance
      Logistics Administrator£20000 - 25000Full time - Permanent Randstad are currently working in collaboration with a rapidly expanding medical trading business near Luton. This busy, successful and expanding international business are seeking a customer focused, organised and autonomous Logistics Administrator to join their team on a permanent basis to support the smooth running of a busy department. Key responsibilities of the Logistics Administrator includes: Administration and customer service both verbally and non-verbally with customers and suppliersArranging for transportation of goodsProcessing paperwork accurately and maintaining the company databaseBuilding rapport with internal staff and external customers and suppliersOrder processingRaising invoicesEssential Core SkillsFamiliar with Import/export administrationAble to work in a high paced environment, working conscientiously and proficientlyCompetent at Microsoft packages and ideally SageBe self-motivated able to use own initiative and multi-taskAutonomousComfortable working with individuals at all organizational levelsExcellent interpersonal skills-persuasive, empathetic,able to handle conflict and pressureGreat at problem solvingEuropean language skills would be an added bonus!This is an immediately available opportunity for a Logistics Administrator to join a successful and growing business at an exciting time. If you are interested in the role of Logistics Administrator please do not hesitate to apply today.Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
      Logistics Administrator£20000 - 25000Full time - Permanent Randstad are currently working in collaboration with a rapidly expanding medical trading business near Luton. This busy, successful and expanding international business are seeking a customer focused, organised and autonomous Logistics Administrator to join their team on a permanent basis to support the smooth running of a busy department. Key responsibilities of the Logistics Administrator includes: Administration and customer service both verbally and non-verbally with customers and suppliersArranging for transportation of goodsProcessing paperwork accurately and maintaining the company databaseBuilding rapport with internal staff and external customers and suppliersOrder processingRaising invoicesEssential Core SkillsFamiliar with Import/export administrationAble to work in a high paced environment, working conscientiously and proficientlyCompetent at Microsoft packages and ideally SageBe self-motivated able to use own initiative and multi-taskAutonomousComfortable working with individuals at all organizational levelsExcellent interpersonal skills-persuasive, empathetic,able to handle conflict and pressureGreat at problem solvingEuropean language skills would be an added bonus!This is an immediately available opportunity for a Logistics Administrator to join a successful and growing business at an exciting time. If you are interested in the role of Logistics Administrator please do not hesitate to apply today.Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
      • basildon, east of england
      • permanent
      • £24,000 - £28,000 per year
      • randstad financial services
      Do you have experience handling complaints? Are you looking to joining a business that is globally the largest in it's sector with a great opportunity for development? My client is looking for an experienced complaints investigator or someone with extensive experience in banking or insurance, to join their Head office in Basildon.Key DetailsFull-time, permanent position24k-28k dependent on experience3-5 weeks of award winning trainingInvestigation and resolution of all complaints received by telephone or in written format, whilst complying with SLA's and Regulatory requirements.Key duties:Investigate complaints thoroughly and document findings.Discuss outcome of investigation with the complainant by telephone.Where required, write to the complainant to explain your findings, using agreed templates and Client company style guide.Liaison between Management Companies, Customers, Client Relationship Managers (CRM's), Group Compliance and administration areas, concerning the resolution of complaints.Establish and record complaints root cause data to provide Management with analysis and regular feedback.Resolution of all complaints within SLA, meeting KPIs and complying with Regulatory deadlines and rules.Accurate and timely data input to maintain the complaint information within SLA and in a compliant manner.Ensure all work is reviewed prior to submission for quality checking to minimise re-work.Alert team manager to any trends detected whilst resolving a complaint.Application of the escalation procedure in the event of serious complaints and potential problem which may impact adversely on the Complaint's team's ability to meet SLA's and or regulatory requirements.Assesses complaints and makes redress recommendation to demonstrate a fair and reasonable solution.Follow documented department procedures and Client specifics.Effective organisation: Respond positively to the goals of the Clients and Client Services Complaints. Meet regularly with your Manager to discuss issues and ideas. Display flexibility and adaptability at all times in response to the challenging, changing environmentService Delivery: Meet and exceed client expectations in line with Service Level Agreements (SLAs). Strive to exceed minimum quality standards in line with house styles. All contact with Clients and their customers must be of a high standard, whether written or verbalTo carry out any other duties which are within the employee's skills and abilities whenever reasonably instructed. Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
      Do you have experience handling complaints? Are you looking to joining a business that is globally the largest in it's sector with a great opportunity for development? My client is looking for an experienced complaints investigator or someone with extensive experience in banking or insurance, to join their Head office in Basildon.Key DetailsFull-time, permanent position24k-28k dependent on experience3-5 weeks of award winning trainingInvestigation and resolution of all complaints received by telephone or in written format, whilst complying with SLA's and Regulatory requirements.Key duties:Investigate complaints thoroughly and document findings.Discuss outcome of investigation with the complainant by telephone.Where required, write to the complainant to explain your findings, using agreed templates and Client company style guide.Liaison between Management Companies, Customers, Client Relationship Managers (CRM's), Group Compliance and administration areas, concerning the resolution of complaints.Establish and record complaints root cause data to provide Management with analysis and regular feedback.Resolution of all complaints within SLA, meeting KPIs and complying with Regulatory deadlines and rules.Accurate and timely data input to maintain the complaint information within SLA and in a compliant manner.Ensure all work is reviewed prior to submission for quality checking to minimise re-work.Alert team manager to any trends detected whilst resolving a complaint.Application of the escalation procedure in the event of serious complaints and potential problem which may impact adversely on the Complaint's team's ability to meet SLA's and or regulatory requirements.Assesses complaints and makes redress recommendation to demonstrate a fair and reasonable solution.Follow documented department procedures and Client specifics.Effective organisation: Respond positively to the goals of the Clients and Client Services Complaints. Meet regularly with your Manager to discuss issues and ideas. Display flexibility and adaptability at all times in response to the challenging, changing environmentService Delivery: Meet and exceed client expectations in line with Service Level Agreements (SLAs). Strive to exceed minimum quality standards in line with house styles. All contact with Clients and their customers must be of a high standard, whether written or verbalTo carry out any other duties which are within the employee's skills and abilities whenever reasonably instructed. Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
      • stockport, north west
      • permanent
      • £21,500 - £23,000 per year
      • randstad business support
      Inbound Customer Service AdvisorStockport£21500 - £23000 salaryRandstad are delighted to be working alongside a national organisation and one of the largest property owners in the UK. They are recruiting for a Inbound Customer Service Advisor to join their team based in Stockport.Main Duties:Provide excellent level of customer service when handling requests and enquiries from customers with a 'right first time' approach when logging reactive service requests, enquiries, updates and ensure job information is captured accurately and the correct priority is assigned to a service requests based on health & safety, business impact and customer expectationUsing the in-house CAFM system to generate reports detailing job status, SLA performance and open jobs.Ensure jobs are categorised correctly, assigned an appropriate completion priority and allocated to the correct operational resource/skillset to complete the taskHandle & process customer requests, enquiries, chases and complaints via a range of contact channels - e.g. phone, email, web portalExperience:Experience within a fast paced, customer-focused roleKnowledge of Facilities, CAFM systems and IT Helpdesk systems would be a plusAbility to prioritise tasks and work to build relationships with external stakeholdersFor more information about this role, please apply with your CV.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      Inbound Customer Service AdvisorStockport£21500 - £23000 salaryRandstad are delighted to be working alongside a national organisation and one of the largest property owners in the UK. They are recruiting for a Inbound Customer Service Advisor to join their team based in Stockport.Main Duties:Provide excellent level of customer service when handling requests and enquiries from customers with a 'right first time' approach when logging reactive service requests, enquiries, updates and ensure job information is captured accurately and the correct priority is assigned to a service requests based on health & safety, business impact and customer expectationUsing the in-house CAFM system to generate reports detailing job status, SLA performance and open jobs.Ensure jobs are categorised correctly, assigned an appropriate completion priority and allocated to the correct operational resource/skillset to complete the taskHandle & process customer requests, enquiries, chases and complaints via a range of contact channels - e.g. phone, email, web portalExperience:Experience within a fast paced, customer-focused roleKnowledge of Facilities, CAFM systems and IT Helpdesk systems would be a plusAbility to prioritise tasks and work to build relationships with external stakeholdersFor more information about this role, please apply with your CV.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      • poole, south west
      • permanent
      • £20,046 per year
      • customer service / customer experience associates
      Customer Experience Associates - Fluent Language Speakers in French and EnglishOffice (Poole, Dorset)Permanent Contract of EmploymentSalary: £21,145.28 + an opportunity to earn £1,066.70 results-based bonus per annum£500 joining bonus*Guaranteed 40 hours per week. Shifts between 09:00 and 16:30 Monday to Friday + 1 in 4 weekends 9:00 - 17:30Relocation expenses*Benefits:28 days paid holiday per annum inclusive of bank holidays.Annual holiday increasing with years of serviceWorkplace Pension-Automatic EnrolmentLife Insurance schemeEmployee Assistant Programme - Free and strictly Confidential to all Conduent EmployeesFree eye testDental benefits schemeAccess to comprehensive learning, training and developmentExcellent Apprenticeship Programmes available and ongoing personal development opportunitiesA dedicated to social committee with a huge variety of local discounts, virtual and in person activates, language learning opportunities and social events.Office spaces are fully COVID complaint ensuring we support the safety and wellbeing of our employees at all times.Why join the team?You will be given full paid training to equip you with all the skills needed, followed by a period of 'nesting' where you will receive extra support whilst actively supporting the customers.You will be helping clients who need support with mobile/desktop, payments, hardware, cloud storage, accounts, and other end user issues.Responsibilities:This role is for customer support, we'll never ask you to cold call and there's no selling either!Providing support to customers via email, chat and phone and investigating their requests to find the best solution possible.You will be helping customers who need support with mobile/desktop, payments, hardware,cloud storage, accounts, and other end user issues.Work on the client's modern systems, databases and applications. Access to exciting new technology from this global brand.Accurately typing whilst interacting with customers from all over the world!We can offer you outstanding opportunities for you to develop and become advanced level agents Support the daily operation of the contact centre including Workforce Management, Team Leaders, Trainers and Quality Coaches.Requirements:PC LiterateExperience with Android and iOS is desirableBeing passionate and motivated to deliver outstanding customer satisfaction is paramount, bringing a can-do approach to each day and every interactionWe provide comprehensive tools and training so you can focus on providing world class service to the customersWhat's in it for you?You will have the opportunity to identify and report emerging trends and customer issues to senior staff, becoming a knowledge and performance expert in all you do.You will have continuous support from the teams of Expert Agents dedicated to help you at any point.Have the opportunity to take part in activities organised by the very active social committee both at work and in your social time.Please be aware that as part of the recruitment process, should you apply for a role, you are giving your consent to your employment records being accessed if requested.Please note we do not offer sponsorship for the position. Our client is committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us. If you like the sound of a dynamic, inclusive, international environment and you take pride in providing outstanding customer service, apply now to be part of the growing team!
      Customer Experience Associates - Fluent Language Speakers in French and EnglishOffice (Poole, Dorset)Permanent Contract of EmploymentSalary: £21,145.28 + an opportunity to earn £1,066.70 results-based bonus per annum£500 joining bonus*Guaranteed 40 hours per week. Shifts between 09:00 and 16:30 Monday to Friday + 1 in 4 weekends 9:00 - 17:30Relocation expenses*Benefits:28 days paid holiday per annum inclusive of bank holidays.Annual holiday increasing with years of serviceWorkplace Pension-Automatic EnrolmentLife Insurance schemeEmployee Assistant Programme - Free and strictly Confidential to all Conduent EmployeesFree eye testDental benefits schemeAccess to comprehensive learning, training and developmentExcellent Apprenticeship Programmes available and ongoing personal development opportunitiesA dedicated to social committee with a huge variety of local discounts, virtual and in person activates, language learning opportunities and social events.Office spaces are fully COVID complaint ensuring we support the safety and wellbeing of our employees at all times.Why join the team?You will be given full paid training to equip you with all the skills needed, followed by a period of 'nesting' where you will receive extra support whilst actively supporting the customers.You will be helping clients who need support with mobile/desktop, payments, hardware, cloud storage, accounts, and other end user issues.Responsibilities:This role is for customer support, we'll never ask you to cold call and there's no selling either!Providing support to customers via email, chat and phone and investigating their requests to find the best solution possible.You will be helping customers who need support with mobile/desktop, payments, hardware,cloud storage, accounts, and other end user issues.Work on the client's modern systems, databases and applications. Access to exciting new technology from this global brand.Accurately typing whilst interacting with customers from all over the world!We can offer you outstanding opportunities for you to develop and become advanced level agents Support the daily operation of the contact centre including Workforce Management, Team Leaders, Trainers and Quality Coaches.Requirements:PC LiterateExperience with Android and iOS is desirableBeing passionate and motivated to deliver outstanding customer satisfaction is paramount, bringing a can-do approach to each day and every interactionWe provide comprehensive tools and training so you can focus on providing world class service to the customersWhat's in it for you?You will have the opportunity to identify and report emerging trends and customer issues to senior staff, becoming a knowledge and performance expert in all you do.You will have continuous support from the teams of Expert Agents dedicated to help you at any point.Have the opportunity to take part in activities organised by the very active social committee both at work and in your social time.Please be aware that as part of the recruitment process, should you apply for a role, you are giving your consent to your employment records being accessed if requested.Please note we do not offer sponsorship for the position. Our client is committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us. If you like the sound of a dynamic, inclusive, international environment and you take pride in providing outstanding customer service, apply now to be part of the growing team!
      • solihull, west midlands
      • permanent
      • £22,000 - £24,000 per year
      • randstad business support
      A fantastic construction company based on Birmingham Business Park are looking for a Customer Service Administrator to work with a team of 6 customer service administrators.You will be joining a hard working and busy team so experience in a fast pasted environment is essential!Benefits:Salary: 24,00025 days holiday, increasing with years of serviceAnnual company bonus schemePension schemeLife insuranceOffice parkingCycle to work schemeYour Responsibilities:Create and update orders and delivery requestsDevelop and maintain good and effective working relationships between customers, suppliers and sales staffSupport the sales teams in their objectivesEnsure prompt action and progress of call offs and queries received from customers, suppliers and sales staffCheck customer and manufacturer acknowledgementsMonitor customer credit status in conjunction with Head Office and ensure that Company Credit Control Procedures are always adhered toNotify availability concerns to sites and sales staffWork with colleagues to achieve team objective and KPI targetsGeneral office duties such as visitor reception, admin and filingYour Skills/Experience:Customer Service experience in a fast paced environmentWell-developed telephone call handling skillsMust be able to communicate effectively and be polite but assertive when requiredMust show evidence of being organised and responding promptlyAbility to listen and to be patient when requiredAble to work accurately and quicklyAbility to work under pressure and make correct decisionsGood skills in Word and general Windows environmentEvidence of building relationships with customers or suppliersRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      A fantastic construction company based on Birmingham Business Park are looking for a Customer Service Administrator to work with a team of 6 customer service administrators.You will be joining a hard working and busy team so experience in a fast pasted environment is essential!Benefits:Salary: 24,00025 days holiday, increasing with years of serviceAnnual company bonus schemePension schemeLife insuranceOffice parkingCycle to work schemeYour Responsibilities:Create and update orders and delivery requestsDevelop and maintain good and effective working relationships between customers, suppliers and sales staffSupport the sales teams in their objectivesEnsure prompt action and progress of call offs and queries received from customers, suppliers and sales staffCheck customer and manufacturer acknowledgementsMonitor customer credit status in conjunction with Head Office and ensure that Company Credit Control Procedures are always adhered toNotify availability concerns to sites and sales staffWork with colleagues to achieve team objective and KPI targetsGeneral office duties such as visitor reception, admin and filingYour Skills/Experience:Customer Service experience in a fast paced environmentWell-developed telephone call handling skillsMust be able to communicate effectively and be polite but assertive when requiredMust show evidence of being organised and responding promptlyAbility to listen and to be patient when requiredAble to work accurately and quicklyAbility to work under pressure and make correct decisionsGood skills in Word and general Windows environmentEvidence of building relationships with customers or suppliersRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

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      • exeter, sw
      • full-time
      • Taking Care
      Contact Centre Team Leader (Nights) - Emergency ResponseSalary: £38,382 based on night allowances.£29,737 basic salary with additional allowances payable for weekends, nights and unsociable hoursAs part of the AXA Group, Taking Care provides around the clock support to almost 100,000 people. Through our personal alarm service we give people the confidence to live well and remain in the home they love. Our ambition is to be the single source of products, services, information, and advice our customers can trust to take care of the essentials of life.We are looking to recruit a dynamic, self motivated Contact Centre Team Leader to help lead our Customer Resolution Operators to save customers lives.Hours of work are 35 hours a week on a shift rota covering 7 nights a week – including a paid break - 10pm - 8amThe Contact Centre Team Leader (Nights) will have the following responsibilitiesLeading a team of up to 15 team members providing excellent levels of customer serviceEnsure staff resources are managed effectively to achieve targets.To undertake and successfully complete ERC operator training programmePeople Management of the team in line with Taking Care policies, to ensure that 1-2-1s, team meetings, performance management, attendance management, mandatory training and career development are followed.Work with the Emergency Resolution Centre Manager to lead and deliver team projects in line with company strategy.Deal with difficult and distressed clients & their families to investigate complaints.Assist with the recruitment process of new Team MembersManage and maintain service level agreements with optimum quality at all times.Chair monthly teams meetings and communicate to all staff inc. Communication Bulletins, email and One to One meetings.Manage and maintain Health and Safety at Work responsibility.Share ‘on call’ rota with other Team Managers covering a 24/7 operation.Call handle in periods of peak demand.Identify and create new processes & procedures as required for continuous improvement.Maintain confidentiality, security of information and premises (Data Protection Act 1984)Internally promote the ERC through being a proactive role model and departmental champion.Development and Training of our staff is really important to us, however we will need the following core skills and experience to be able to fulfil the role of Contact Centre Team Leader (Nights):Proven experience of managing teams Proven experience of leading highly engaged teamsAbility to demonstrate a continuous improvement mindsetAbility to demonstrate a change leadership focusAn Enhanced DBS Check will be required.The candidates will need to commit to an initial 4 weeks' daytime training period (5 full days a week) This training will take place at our offices in Ashburton or ;The position will be based at our office in Ashburton but regular travel to the Exeter office will be requiredWe reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possibleIf you want to apply for the role of Contact Centre Team Leader (Nights), click apply today
      • guildford, hc
      • bp Retail
      As a Customer Service Assistant, you’ll spend a lot of time on the shop floor, serving barista coffee, running the till, cleaning the store and keeping the store tidy. It is a busy role and a fun environment, working as part of a dedicated team.A typical early shift may start from 5am and a typical late shift may finish up to 11pm.You'll be rewarded withJob securityFantastic benefitsFlexible shiftsCompetitive pay ratesThe opportunity to progress What you'll getAs a Customer Service Assistant, you’ll be asked to complete some online training that will get you up to speed with bp Retail. This way, you can feel confident of what is expected of you in your new role before you walk through the door. The Customer Service Assistant training can be completed on your own computer at home and you’ll be paid for the time you spend on it.Paid holidayFlexible hoursPension schemeShare save scheme25% discount on in store goods *exclusions applyHow to applySimply fill out the application form. We use these straightforward questions to determine how your values and behaviours align with ours and how they can help us drive fantastic customer service. Applicants welcome from 16+
      • shoreditch, london
      • full-time
      • SLS Recruitment
      Customer Service Advisor (Hospitality/ Bar work ideal)Sales and Customer ServiceAre you tired of Hospitality and Bar work?Are you bored of working in the hotel/ hospitality industry and of the long and unsociable hours that hotel and bar work has to offer?Do you want to get out of the hospitality and bar industry but use the sale and customer service skills you have gained in the bar and hospitality work in a new role?The great customer service and sales skills you will have gained are ideal for this role in one of the UK's fastest sales and customer service companies.Our client is fast-paced Sales and Marketing Company based in the centre of London and they are expanding fast across the UK and Europe. They represent some of the most well-known brands in the country and current expansion means that they are looking to develop their team of customer service and sales representatives. They find that people with backgrounds in bar work, hospitality, restaurants and hotel environments have the ideal customer service and sales skills that they look for.Successful applicants can enjoy:Immediate Start in a fun and social environment in LondonGreat progression opportunities for ambitious candidatesNational and International Travel OpportunitiesA fantastic product coaching programme in sales and customer serviceIf you have a great attitude and exceptional customer service skills from your previous bar or hospitality role, and are looking for a career in sales, customer service and marketing, this is the opportunity for you.Full client and product coaching provided, as well as access to fantastic support and mentoring networks within residential environments, so no experience is necessary.Please note the company is unable to provide sponsorship for tier 4 visa holders and require candidates to work a minimum of 5 full days a week (mon-sun). All candidates must be 18 or over. Ideally, our client are looking for candidates that hold a full UK driving license. All drivers will be incentivised.People who have been successful in this self-employed, commission only plus incentives role have previously worked as hotel receptionists, waiters or waitresses, Duty Managers, Bar Staff, Team Leaders, Hospitality, Events Manager, Catering Assistants, Customer Service Managers or bar managers. This is through skills developed at dealing with people, and great communication skills through working in the bar, restaurant, hotel and hospitality industries.* Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for SLS Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying.
      • southampton, southern
      • full-time
      • Ladbrokes
      At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.What do you need to be successful?You must be 18 years old or over to work in one of our betting shops.Passion for delivering great customer service!The ability to build positive relationships and communicate effectivelySelf-motivated with strong organisation skillsHappy to work autonomously or part of teamBe adaptable and a quick learnerAbility to deal with tough situations in a calm and professional mannerWhat we doWe strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events.We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.In this role you will supervise the shop in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitabilityBenefits and DevelopmentPerformance based cash incentives paid every pay runOptional overtime subject to availabilityDiscounts to over 500 different retailersPension Scheme & Annual share save2 days Induction session to give you the best start when joining the businessAll new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web-based content on the Entain Academy and support from your colleaguesOngoing performance development with your Line Manager to receive regular feedback and plan your personal developmentWorking PatternsOur shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.A typical weekly rota will be made up of a combination of a long opening shift, a long closing shift and a short closing shift and will vary week to ;Typically your short closing shifts will be in the week and your longer shifts will be on the weekend.Please note until being signed off you won’t be eligible to carry out opening shifts unless it’s while shadowing as part of your training.
      • luton, hc
      • Barclays
      Barclays Bank is looking for Customer Service Specialists to join their team on a contract basis to provide an exceptional customer experience. You will be helping customers to achieve their ambitions and meet their day to day banking needs. This is an amazing opportunity to polish professional skills and help create moments that deeply matter to customers. One connection built, one problem solved, one relationship at a time.Length of contract: 6 months initiallyPAYE onlyHours and working pattern: 35 hours**Possible working hours: Monday-Friday 8 AM-6 PM. ! WORKING FROM HOME Position !PROVISIONAL START DATE: 3rd May 2022As a Customer Service Specialist, you are required to provide excellent service and support within a Telephony role you will act as a main point of contact for Barclays Business and Commit to the ‘Go-to’ banking ethos by providing appropriate banking solutions and building trust, confidence and reliable support to Barclays Business customers. Maintain a customer contact history, recording and updating relevant and accurate details. Delivering a world-class customer service by executing, owning and resolving customer’s queries within agreed Service Level Agreements (SLA). Build effective relationships through trust, confidence and reliable support across the business network, working collaboratively with Seniors Business Managers.What will you be doing?Delivering a personalized, expert, quality-driven service to Barclays Business customers.Providing a first-class experience for all our customers, demonstrating ownership of all queries and acting as the first point-of-contact for all their day-to-day banking requirements, using various communication methods.Acting on client prompts to capture data, and making changes to accounts in line with agreed procedures across the Service Centre.Capturing customer information during calls to develop an understanding of the customer’s needs.What we’re looking for:Customer service experience and the ability to communicate with a wide range of customersFinancial services background is advantageousExcellent communication skills both written and verbalA strong level of computer literacy and proficient keyboard skillsAbility to work seamlessly as part of a teamWhere will you be working?FROM HOMEInterested and want to know more about Barclays? Visit for more details.About BarclaysBarclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.Our Values Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.Our DiversityWe aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.Our BenefitsOur customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. Where appropriate, and for UK based roles, we will consider requests that the role be based at alternative Barclays’ key UK location from that advertised.
      • nottingham, mid
      • full-time
      • French Selection UK
      FRENCH SELECTION UKGerman Speaking IT Help DeskWindows troubleshooting, IT support, IT customer service, Troubleshooting, 1st line support, 2nd line support, debugging, Customer Service, Client Support, Help Desk, Technical Support, Service Support, IT, Software, Software Support, Technical Software, Network environment, Outlook, Remote Desktop, IT Engineer, Service Desk, Fluent German, Graduate, Trainee, Junior IT TechnicianSalary: OTE £30,000 (basic is up to 25,000 DOE + Bonus up to £4500 + excellent benefits)Location: NottinghamAt commutable distance from Sheffield, Rotherham, Doncaster, Hoyland, Barnsley, Stocksbridge, Penistone, Wakefield, Huddersfield, Bamford, Baslow, Dronfield, Chesterfield, Barlborough, Clowne, Worksop, Manchester, Transpennine ExpressOr by car from South Yorkshire, M1Ref: 342SDG*** Open to recent graduate too, junior IT and Electrical Engineers are welcome*** Experience in IT Support or Troubleshooting is essential for the role*** Candidate must be able to commute to Nottingham central or Sheffield*** Full time, office based, permanent role, shift pattern: Mon-Fri pm or am – 5pm*** After the successful training and probation period candidate allowed for hybrid workingVIEW JOB DESCRIPTION > APPLY NOW: Please visit the French Selection UK website, vacancies section, search job reference: 342SDGApplications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants.The Company:Our client is a well-established IT Service provider.Main Duties:To provide Customer Service and IT Help Desk Support for international clients to answering 1st line technical support calls and troubleshooting customers problems.The Role:- Deal with technical related issues with customers over the phone- Guaranty that reported problems are dealt with professionally and in a timely manner- Provide 1st line technical support and problem fixing for end users on all systems- Support hardware maintenance and troubleshooting the problems- Escalate technical issues to the right direction- Provide 2nd line technical support after a training period- Software installation and maintenance- Provide network support, phone system support- Priorities between tasks to achieve SLA’sThe Candidate:- Fluent in German (written and spoken)- IT studies or experiences IT sector is required- Windows troubleshooting skills required- Previous experiences in IT support, 1st or 2nd line help desk support or Technical Help Desk is advantageous- Troubleshooting experiences or background with IT ticketing system or IT related problem-solving skills- Excellent and professional communication skills- Candidate be able to commute to Nottingham central or alternatively Sheffield central- Other language fluency would be a bonus (Spanish or Portuguese or French or Italian)Salary: OTE £30,000 (basic is up to 25,000 DOE + Bonus up to £4500 + excellent benefits)French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.
      • otley, yorkshire
      • Barclays
      Customer Care Colleague (part time)Location: KeswickDuration: 6 months (initially). Hours/week: 21 hours per week. Provisional Hours as per brief information**No previous banking knowledge is needed. You can apply from retail, hospitality, travel or any customer related industry. Your integrity, communication and empathy is what Barclays is looking for.To get you off to a great start, you’ll begin the contract with a six-week training programme, where you’ll learn about Barclays, banking and the role. You will join the training programme for 21 hours for the first six weeks, between Monday to Friday, from 9-5pm.After this, you’ll join the Barclays team in Keswick branch, working both in the branch and also from home. Barclays supports customers from Monday to Sunday, between 7am and 11pm and you’ll work 21 hours a week during these hours. Build your skills with BarclaysBarclays’ goal is to deliver an extraordinary customer experience every time. And the in-branch customer care teams are some of the people who make this happen. Working face-to-face, on the phone, via email or SMS, you’ll create moments that matter to customers. This is a real opportunity to develop new skills. You’ll start with a six-week training programme, where you will learn about Barclays products, policies and processes. You’ll then be given ongoing support, to help you refine your knowledge and develop your skills. You don’t need banking experience or financial services expertise, just strong communication skills and a customer-focused approach.How will you help Barclays’ customers?Listen, understand and build meaningful relationships with customers, then delight them by offering a professional, caring and outstanding level of serviceBe the first point of contact for customers in the branch, providing solutions and handing over issues to other team members Work with your team, be proactive and share ideas on how to improve things Manage and balance a till and take responsibility for cash management and controlUpdate customers records and complete customer contact informationSkillsA strong and empathic communicator able to offer customers a seamless serviceOrganised and able manage your customer diary at the same time as dealing with busy periods of walk-in customers Able to use Microsoft Office tools to a high standardA real team playerAbout BarclaysBarclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measure and reward the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.DiversityBarclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.Hybrid WorkingBarclays is currently operating in a hybrid working environment, meaning that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. Please discuss the details of the working pattern options for the role with the hiring manager.Your BenefitsAs a contract employee of Randstad Sourceright, you’ll receive a wide range of financial and personal benefits. There’s enrollment in a pension plan (after 12 weeks on assignment) and holiday pay. You’ll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there’s discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
      • brighton, southern
      • full-time
      • Acapella Recruitment
      Customer Success RepresentativeBased: Brighton, Flexible£25,000 - £35,000 per annumOur client is looking for a candidate to join their dynamic customer success team, to provide ongoing support to their customers, building & strengthening existing relationships through the provision of exemplary customer service. Customer Success representatives are the bridge between sales and customer success. This role will provide support for transitioning prospects into active users, often acting as a go-between with other departments within ther business unit, such as data-ops, channel sales managers and product management.What you do as a Customer Success Representative•Assessing and assisting with responses to customer data enquires. Tasks will include: validating/verifying the data in GIS; producing maps to support their response; providing a primary response to customers on the results of the data query, and; developing and manging a query/response log;•Compiling sample datasets or online/ API system (FloodScore) trials for any prospective customer and assisting with data tests on their extensive product range, covering different territories and datasets;•Liaising with customers regarding the technical details of sample datasets (formats, specifications, etc.) and data transition at the point of a new sale, and during update cycles;•Providing high-level technical support to customers;•Review customer complaints and concerns and seek to improve the customer experience through ongoing customer satisfaction surveys.Where you will workThe organisation is connecting the digital with the physical world at an ever-faster pace. In collaboration with their clients and partners, they use the latest digital technologies to translate data into insights and prospects. In this way they structurally support their clients in taking the next step in the continuous optimization and sustainability of their business operations. Their motto, also in the inevitable Digital Transformation: "Enhance Society Together!"As part of the Customer Success team within the Business Unit Software, you will provide a high level of customer support and onboarding experience to their customers. The Customer Success team consists of both support and consultant expertise so you will be working with a diverse and experienced team. You will interface with the customer and internally, with the commercial and technical teams to ensure smooth onboarding, delivery and support.What you bringIdeally you will have experience in either a customer support or GIS/data role. They are looking for someone that can bring:•Preferably Proven work experience in a Customer Success or similar role (Technical/Customer Support, GIS analyst) •Experience working with brand image and promoting value through customer experience•Ambition to develop ability to communicate and foster positive business relationships•Technical skills required, as they relate to the use of the product or service •Accountability and personal organization are essential•A background in GIS, data management, data analysis, geography, environmental science beneficialWhat they offer youOne of the best things about joining the company is their rewards package. They appreciate the people who work with them and you can expect to receive:•Competitive annual salary dependent on qualifications and experience•Contributory pension scheme•Medical & Dental Healthcare Plans (Subject to eligibility)•Discretionary Profit-Related Payment Scheme•Starting on 25 days annual leave plus bank holidays which increases with length of service•Discounted Gym membership•Cycle to work schemesThey aim to become one of the most inspiring companies to work for and to achieve this ambition, they need the best talent to come and work for them. They look for candidates with the right skills and values to join them and selection is based on a fair and equal process. They’re proud to be committed to equal opportunities and welcome applications from all backgrounds.Are you their new colleague?They would like to meet you! Click on the apply button and upload your resume and motivation letter. After receiving your application, the client will contact you as soon as possible. The application process then consists of two interviews and possibly an assessment.*PLEASE NOTE – by applying to this position, you agree for your CV and cover letter to be submitted to our client, who shall contact you directly, should your application make their ; You also agree to our Privacy Policy:
      • cambridge, angl
      • full-time
      • Entain
      At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.What do you need to be successful?You must be 18 years old or over to work in one of our betting shops.Passion for delivering great customer service!The ability to build positive relationships and communicate effectivelySelf-motivated with strong organisation skillsHappy to work autonomously or part of teamBe adaptable and a quick learnerAbility to deal with tough situations in a calm and professional mannerWhat we doWe strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events.We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.In this role you will supervise the shop in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitabilityBenefits and DevelopmentPerformance based cash incentives paid every pay runOptional overtime subject to availabilityDiscounts to over 500 different retailersPension Scheme & Annual share save2 days Induction session to give you the best start when joining the businessAll new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web-based content on the Entain Academy and support from your colleaguesOngoing performance development with your Line Manager to receive regular feedback and plan your personal developmentWorking PatternsOur shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.A typical weekly rota will be made up of a combination of a long opening shift, a long closing shift and a short closing shift and will vary week to ;Typically your short closing shifts will be in the week and your longer shifts will be on the weekend.Please note until being signed off you won’t be eligible to carry out opening shifts unless it’s while shadowing as part of your training.
      • darlington, tt
      • full-time
      • RECRUITMENT HELPLINE LTD
      An excellent opportunity for an experienced Service Administrator to join a well-established company. The Company: Specialising in tailored security solutions for residential and commercial applications including large blue-chip companies and public sector organisations, they offer unrivalled expertise. From their headquarters in Darlington, County Durham and offices in Lichfield, Staffordshire, they offer a national service, delivered locally, to clients spread throughout the UK.They are looking to recruit an ambitious and experienced Administrator that will provide a variety of admin support to their busy Service Department.About the Role:Act as the main point of contact for all customers.Provide customers with quotations for remedial works.Log and administrate customer orders.Obtain material prices from suppliers and create purchase orders for equipment.Coordinate equipment delivery for assigned jobs from order receipt to job completion.Book in annual maintenance attendance visits and provide customer with RAMS.Ensure compliance to the relevant standards and service provision.Person Specification:Be committed to delivering a high standard of work and customer service.Organised with the ability to co-ordinate and prioritise effectively.Advanced working knowledge of MS Office Applications.Well-developed communication skills, with a high level of numeracy and literacy.A team player who will support colleagues in the achievement of business objectives. Experience & Qualifications: NVQ Level 3 (or equivalent) in Business Administration or equivalent working experience.Demonstrate working knowledge of Microsoft packages including Word and Excel.Previous experience of working with Sage 50 Accounts (not essential).Company Benefits: 28 days paid holiday, increasing to 33 days with service.Employer Contribution Pension Scheme.Free Parking.The successful candidate will be subject to BS7858 Security Screening and ; Full employment will be subject to successful completion of a 6-month probationary ;They are an equal opportunity employer and as such we encourage applications from all suitably qualified or experienced persons.This is a full-time position working 40 hours per week, 8am to 4pm.In return the company is offering a Competitive Salary of £22,000 - £25,000 Per Annum, Depending on Experience.If you feel that you have the relative skills/attributes to fulfil this role then please apply now!
      • bradford, yorkshire
      • Barclays
      Barclays Bank is looking for Customer Service Specialists to join their team on a contract basis to provide an exceptional customer experience. You will be helping customers to achieve their ambitions and meet their day to day banking needs. This is an amazing opportunity to polish professional skills and help create moments that deeply matter to customers. One connection built, one problem solved, one relationship at a time.Length of contract: 6 months initiallyPAYE onlyHours and working pattern: 35 hours**Possible working hours: Monday-Friday 8 AM-6 PM. ! WORKING FROM HOME Position !PROVISIONAL START DATE: 3rd May 2022As a Customer Service Specialist, you are required to provide excellent service and support within a Telephony role you will act as a main point of contact for Barclays Business and Commit to the ‘Go-to’ banking ethos by providing appropriate banking solutions and building trust, confidence and reliable support to Barclays Business customers. Maintain a customer contact history, recording and updating relevant and accurate details. Delivering a world-class customer service by executing, owning and resolving customer’s queries within agreed Service Level Agreements (SLA). Build effective relationships through trust, confidence and reliable support across the business network, working collaboratively with Seniors Business Managers.What will you be doing?Delivering a personalized, expert, quality-driven service to Barclays Business customers.Providing a first-class experience for all our customers, demonstrating ownership of all queries and acting as the first point-of-contact for all their day-to-day banking requirements, using various communication methods.Acting on client prompts to capture data, and making changes to accounts in line with agreed procedures across the Service Centre.Capturing customer information during calls to develop an understanding of the customer’s needs.What we’re looking for:Customer service experience and the ability to communicate with a wide range of customersFinancial services background is advantageousExcellent communication skills both written and verbalA strong level of computer literacy and proficient keyboard skillsAbility to work seamlessly as part of a teamWhere will you be working?FROM HOMEInterested and want to know more about Barclays? Visit for more details.About BarclaysBarclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.Our Values Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.Our DiversityWe aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.Our BenefitsOur customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. Where appropriate, and for UK based roles, we will consider requests that the role be based at alternative Barclays’ key UK location from that advertised.
      • storrington, southern
      • full-time
      • Coral
      At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.What do you need to be successful?You must be 18 years old or over to work in one of our betting shops.Passion for delivering great customer service!The ability to build positive relationships and communicate effectivelySelf-motivated with strong organisation skillsHappy to work autonomously or part of teamBe adaptable and a quick learnerAbility to deal with tough situations in a calm and professional mannerWhat we doWe strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events.We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.In this role you will supervise the shop in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitabilityBenefits and DevelopmentPerformance based cash incentives paid every pay runOptional overtime subject to availabilityDiscounts to over 500 different retailersPension Scheme & Annual share save2 days Induction session to give you the best start when joining the businessAll new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web-based content on the Entain Academy and support from your colleaguesOngoing performance development with your Line Manager to receive regular feedback and plan your personal developmentWorking PatternsOur shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.A typical weekly rota will be made up of a combination of a long opening shift, a long closing shift and a short closing shift and will vary week to ;Typically your short closing shifts will be in the week and your longer shifts will be on the weekend.Please note until being signed off you won’t be eligible to carry out opening shifts unless it’s while shadowing as part of your training.
      • monk fryston, yorkshire
      • Barclays
      Customer Care Colleague (part time)Location: KeswickDuration: 6 months (initially). Hours/week: 21 hours per week. Provisional Hours as per brief information**No previous banking knowledge is needed. You can apply from retail, hospitality, travel or any customer related industry. Your integrity, communication and empathy is what Barclays is looking for.To get you off to a great start, you’ll begin the contract with a six-week training programme, where you’ll learn about Barclays, banking and the role. You will join the training programme for 21 hours for the first six weeks, between Monday to Friday, from 9-5pm.After this, you’ll join the Barclays team in Keswick branch, working both in the branch and also from home. Barclays supports customers from Monday to Sunday, between 7am and 11pm and you’ll work 21 hours a week during these hours. Build your skills with BarclaysBarclays’ goal is to deliver an extraordinary customer experience every time. And the in-branch customer care teams are some of the people who make this happen. Working face-to-face, on the phone, via email or SMS, you’ll create moments that matter to customers. This is a real opportunity to develop new skills. You’ll start with a six-week training programme, where you will learn about Barclays products, policies and processes. You’ll then be given ongoing support, to help you refine your knowledge and develop your skills. You don’t need banking experience or financial services expertise, just strong communication skills and a customer-focused approach.How will you help Barclays’ customers?Listen, understand and build meaningful relationships with customers, then delight them by offering a professional, caring and outstanding level of serviceBe the first point of contact for customers in the branch, providing solutions and handing over issues to other team members Work with your team, be proactive and share ideas on how to improve things Manage and balance a till and take responsibility for cash management and controlUpdate customers records and complete customer contact informationSkillsA strong and empathic communicator able to offer customers a seamless serviceOrganised and able manage your customer diary at the same time as dealing with busy periods of walk-in customers Able to use Microsoft Office tools to a high standardA real team playerAbout BarclaysBarclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measure and reward the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.DiversityBarclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.Hybrid WorkingBarclays is currently operating in a hybrid working environment, meaning that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. Please discuss the details of the working pattern options for the role with the hiring manager.Your BenefitsAs a contract employee of Randstad Sourceright, you’ll receive a wide range of financial and personal benefits. There’s enrollment in a pension plan (after 12 weeks on assignment) and holiday pay. You’ll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there’s discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
      • stoke, mid
      • part-time
      • Benchsmart
      Recreation Assistant – Ormiston Sir Stanley Matthews Academy – Stoke. Evenings & Weekends.We pride ourselves on providing both our schools and community users with the best in class customer service and client journey. As a recreational assistant you will be the heartbeat of what we offer on the ground. You are the face of the company, the friendly welcome when users arrive, to their departure following the use of the venue, and everything in-between.We are looking for customer focused recreational assistants to join our small, on site team. This is primarily a lone working role and its essential you have the ability to problem solve and use your initiative to ensure our clients are happy with the service they receive whilst at our venues.The expectations of the recreational assistant is to be flexible and a team player. The role suits somebody who is punctual, organised and reliable, whilst confident in communicating and welcoming the public.Shifts are outside of school hours and tend to be between the hours of 17:00 and 22:30 Monday–Friday and 08:00-22:00 weekends, as well as some school holiday hours.Role and ResponsibilitiesGeneral responsibilities include:* Meeting and greeting clients and administering check-ins before use – we pride ourselves on a warm and friendly welcome to all venue users.* Providing front desk services to guests and ensuring all guest enquiries are dealt with in a friendly and professional manner, guaranteeing guest satisfaction and escalating to your line manager if required. – This can-do attitude is essential to meeting our customer and venue needs.* Ensuring all facilities are open, clean, clear and safe to use before each client arrives on site. - we have high service standards and the least we can do is provide a tidy space that is ready to use for our clients.* Ensuring all health and safety, risk assessments and company policies and procedures are always adhered to – a non-negotiable in sports and activity. Its essential we ensure we provide a safe environment for all.* Ensuring that all facilities are clean and tidy, ready for the next school day, and left secure before leaving. – Venues are the king of the castle! It’s essential we ensure the facilities are ready for school use before we leave and the site is securely locked down.Qualifications and Education Requirements:Experience within the sport and leisure industry or front of house customer service is desirable but not essential.Essential:Must have access to a smartphone on site to clock in and out of our staffing application.Must be flexible to work evenings and weekends. Shifts are outside of school hours between the hours of 17:00-22:30 Monday – Friday, 08:00-21:00 Saturday and Sunday, as well as in the day during the holidays.Must be comfortable working alone. Most shifts are lone working. Full staff safety and security is provided, alongside line management support.Pay for the role is £ - £ dependant on age and we have varied hours from 5-30 a week available. Please apply today.
      • luton, hc
      • full-time
      • Candidate Source Ltd
      A global leading hygiene and health company that offers a range of products is looking for a Customer Service Advisor on a temporary basis. The position is based in Dunstable and is available to start immediately. Along with a salary of £ per hour, you will also receive hybrid working (3-days in the office), a 5-day training course and an hour lunch ;As a Customer Service Advisor, your responsibilities will include:Processing sales and invoices so that orders are dispatched.Answering internal and enquiriesCommunicating with staff from other areas in the organisationResolving customer complaintsMaking standard calculations to accurately compile and report statistics.Performing all required customer service activities, efficiently and accurately, on a day-to-day basisProviding an excellent first point of contact for customers, pro-actively and securely, using all available means of communicationWe are looking for a Customer Service Advisor who has the following skills and experiences:SAP experience preferredMicrosoft office experience, proficient user of ExcelAccount handling experience requiredHigh level of interpersonal communication skillsAbility to interact with a wide range of stakeholders both internal and externalAbility to work on own initiativeExcellent telephone mannerAbility to work under pressureHigh level of customer focus both internal and externalTime management You will be working Monday-Friday, 09:00-17:15 with an hour ; To apply for this role as Customer Service Advisor, please click apply online and upload an updated copy of your ;Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.
      • swindon, sw
      • Barclays
      Barclays Bank is looking for Customer Service Specialists to join their team on a contract basis to provide an exceptional customer experience. You will be helping customers to achieve their ambitions and meet their day to day banking needs. This is an amazing opportunity to polish professional skills and help create moments that deeply matter to customers. One connection built, one problem solved, one relationship at a time.Length of contract: 6 months initiallyPAYE onlyHours and working pattern: 35 hours**Possible working hours: Monday-Friday 8 AM-6 PM. ! WORKING FROM HOME Position !PROVISIONAL START DATE: 3rd May 2022As a Customer Service Specialist, you are required to provide excellent service and support within a Telephony role you will act as a main point of contact for Barclays Business and Commit to the ‘Go-to’ banking ethos by providing appropriate banking solutions and building trust, confidence and reliable support to Barclays Business customers. Maintain a customer contact history, recording and updating relevant and accurate details. Delivering a world-class customer service by executing, owning and resolving customer’s queries within agreed Service Level Agreements (SLA). Build effective relationships through trust, confidence and reliable support across the business network, working collaboratively with Seniors Business Managers.What will you be doing?Delivering a personalized, expert, quality-driven service to Barclays Business customers.Providing a first-class experience for all our customers, demonstrating ownership of all queries and acting as the first point-of-contact for all their day-to-day banking requirements, using various communication methods.Acting on client prompts to capture data, and making changes to accounts in line with agreed procedures across the Service Centre.Capturing customer information during calls to develop an understanding of the customer’s needs.What we’re looking for:Customer service experience and the ability to communicate with a wide range of customersFinancial services background is advantageousExcellent communication skills both written and verbalA strong level of computer literacy and proficient keyboard skillsAbility to work seamlessly as part of a teamWhere will you be working?FROM HOMEInterested and want to know more about Barclays? Visit for more details.About BarclaysBarclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.Our Values Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.Our DiversityWe aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.Our BenefitsOur customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. Where appropriate, and for UK based roles, we will consider requests that the role be based at alternative Barclays’ key UK location from that advertised.
      • london, london
      • full-time
      • Ashdown Group Limited
      A well-established business is looking for a personable and driven IT Software Support Analyst to join its expanding team, based in Putney, west London. Working as an integral part of the internal development team, you will provide operational and technical support to internal end-users to ensure the business gets the full benefits from its software portfolio and the highest level of application support. You will assist with issue identification and resolution and provide insights and recommendations to help with fixes, new product functionality, and new features.A knowledge of the ITIL framework for IT service management, SQL, Jira, Service Desk Management Tools and Confluence is desirable, but by no means essential.This is an excellent opportunity for a graduate IT Support Analyst to join a market-leading firm that offers an attractive benefits package and clearly defined career path.
      • london, london
      • full-time
      • 360 Talent London
      CLIENT ADVISOR - DEPARTMENT STORE EXCLUSIVE LUXURY FINE JEWELLERY AND FINE WATCHES12 MONTHS FIX TERM CONTRACT THE COMPANY:LUXURY fine jewellery and fine watches brandVery exclusive pieces, on both fine jewellery & fine watchesCombining the complexity of high end watches along with the incredible design from the traditional high end fine jewelleryTHE ROLE:Have a minimum of 2 year luxury sales experienceDriven sales consultant who has a natural passion for jewelleryMeeting monthly set sale targetsWilling to build a strong client book, and confident in delivering exceptional serviceUnderstand clients needs, and being patient with your serviceExcellent commercial awareness, and customer service levelWell-spoken, excellent interpersonal skills required to ensure clear, effective communication with all management, staff and clients THE PACKAGE:*Up to £35,000 per year *Excellent Bonus*Monthly Full Commission This is an urgent vacancy - if this position is of interest, please apply now with your updated CV for an immediate ;360 Talent London is a boutique recruitment firm, specialising in the high end retail and ecommerce sectors. We pride ourselves on connecting outstanding talent with leading brands across the UK & Internationally.Follow us on LinkedIn, Instagram & Facebook to stay updated with all of our latest job opportunities!
      • marlow, hc
      • full-time
      • Ladbrokes
      At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.What do you need to be successful?You must be 18 years old or over to work in one of our betting shops.Passion for delivering great customer service!The ability to build positive relationships and communicate effectivelySelf-motivated with strong organisation skillsHappy to work autonomously or part of teamBe adaptable and a quick learnerAbility to deal with tough situations in a calm and professional mannerWhat we doWe strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events.We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.In this role you will supervise the shop in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitabilityBenefits and DevelopmentPerformance based cash incentives paid every pay runOptional overtime subject to availabilityDiscounts to over 500 different retailersPension Scheme & Annual share save2 days Induction session to give you the best start when joining the businessAll new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web-based content on the Entain Academy and support from your colleaguesOngoing performance development with your Line Manager to receive regular feedback and plan your personal developmentWorking PatternsOur shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.A typical weekly rota will be made up of a combination of a long opening shift, a long closing shift and a short closing shift and will vary week to ;Typically your short closing shifts will be in the week and your longer shifts will be on the weekend.Please note until being signed off you won’t be eligible to carry out opening shifts unless it’s while shadowing as part of your training.
      • worthing, southern
      • full-time
      • Options for Recruitment Limited
      Customer Services Coordinator Worthing £21,000 + negotiable + benefitsDo you have strong Customer Relationship skills? Become Customer Services Coordinator at this dynamic and expanding software development business near Worthing on the South Coast THE ROLEAs Customer Services Coordinator you will manage customer relationships, working closely with the sales team to increase sales to existing customers. Responsibilities will include:managing a portfolio of customersattend / schedule customer meetingsbuilding strong / positive relationships with clients at various levelsmaintain customer records / database / sales pipelinerespond to customer enquiries by phone, email and face to facefeeding back important client information to managersreport on product performanceidentifying training / knowledge needs for clients and colleaguesTHE COMPANYOur client is a Netsuite SuiteCloud Partner that provides advanced WMS for a range of sectors and business types including: healthcare; renewable energy; fashion; beauty; food and drink; aerospace; electronics and more. Transforming warehouses with technology, the company and team are growing quickly and this is an exciting time to join this dynamic and rewarding business.THE PERSONAs Customer Services Coordinator you may have experience in a similar role. With strong customer service experience you will also have:strong communication skillsability to create / maintain good relationships with clients and colleaguesgood organisation skillsany experience with Salesforce, Jira and Google Docs is an advantageIf you wish to be considered for the role of Customer Services Coordinator, please forward your CV quoting reference 220297WE REGRET WE CAN ONLY ACCEPT APPLICATIONS FROM PERSONS AUTHORISED TO WORK WITHIN THE UKApplications are invited with experience in: customer services coordinator account manager sales support executive business development administration software research sales KPI Salesforce pipeline NetSuite leads customer technology communication Worthing Lancing Brighton
      • bradford, yorkshire
      • full-time
      • H. MITTON LIMITED
      Service Desk Operative / DispatcherWe are looking for an experienced and enthusiastic individual to join our well established family owned, family run business of over 70 ;Our key client is a major national supermarket and the successful candidate will join our service desk team with a primary role of receiving, logging and dispatching work orders.The successful candidate must be self motivated, organised and have a great telephone manner.The ideal candidate will have a desire to learn, be adaptable to change and the ability to thrive in, and work, under pressure. They will maintain a high level of efficiency and accuracy and have a 'Can-Do' attitude.Tasks and Main Duties include, but not limited to:-Working within a small but effective teamReceiving work orders by e-mail and phoneEfficiently distribute work to engineers and area managersUpdate spreadsheets and database software packagesHandle escalation calls chasing work ordersIn return the right candidate will receive an excellent competitive remuneration package, subject to experience, with excellent benefits.We offer a full employment package, that includes 21 days holiday (pro rata), increasing to 26 days with service (plus bank holidays), all relevant training and support along with a Company Contributory Pension Scheme.
      • charlton, london
      • full-time
      • Four Seasons Health Care Group
      We are currently recruiting for a Hairdresser. Are you dedicated, supportive and enjoy seeing how the little things make a difference? Then the Hairdresser role is a great role for you. Our homes need passionate and detailed people to help ;As one of the largest healthcare providers in the UK it’s important to us to couple great care with meaningful and enjoyable experiences.As a Hairdresser you will be:Ensuring customer’s needs are identifiedCarrying out treatments in a relaxed friendly and clean environmentBooking customer’s appointments with efficient time allocated for each appointmentProviding consultation and advice to customers if/when required, especially with providing a colour services. Patch tests must be carried outEnsuring completion of customer’s record cards for every Colour and Perm appointmentsMaintaining a clean working area and sanitise tools after each customerEnsuring relevant infection prevention and control procedures are followed at all timesInforming manager/out of hours manager of any problems that may pose a risk to health, safety and wellbeing of customers or team members.Be confident in knowledge to work independently, using initiative where requiredTo succeed you will beAble to communicate effectively both verbally and in writingNVQ2 (or equivalent qualification) in ;Able to work under own initiative and in a fast paced environmentPolite and courteous, energetic and outgoingA team player who engages well with othersWilling to positively contribute towards enhancing the quality and service levels for all service usersAble to be adaptive and flexible to cover a range of responsibilities at short noticeWe provide you with excellent learning, development and support opportunities, to equip you with the knowledge and skills to make a real difference in the role.We offer you a great range of benefits, which include:Competitive salaryExcellent holidays plus bank holidaysAccess to excellent trainingCareer development opportunitiesDiscounts and benefits suited to your lifestyleFree onsite parkingFree uniform
      • milton keynes, hc
      • full-time
      • 360 Resourcing Solutions
      My client is looking for a Call Centre Advisor to join their team based in Milton Keynes.Paying a basic salary of £24,500 with a bonus of up to 20% (£4,900)What you can expect in return as our Call Centre Advisor…An excellent salary and benefits packageThe opportunity to develop and grow with the businessGenerous discounts Full time role What you will be doing as our Call Centre Advisor…Your role will require you to provide first-line customer service support in relation to any questions they may have. This will done over a range of platforms whether that be over the phone, email or live ;You will also assist customers with their queries or if further information is required to resolve the matter, you will ensure that this is directed to the relevant department, ensuring that the matter is resolved for our customer.This role would require you to cover weekends on a rota basis.What we are looking for in our Call Centre Advisor…You will have excellent communication skills and the ability to be an effective and professional communicator via email and live chat, you should be passionate about customer service and are committed to delivering an excellent experience for customers.You will need to have experience working within a customer service role, but most of all,you must have a great attitude and a hunger to learn and develop.If all of the above sounds good, then hit apply now!
      • bristol, sw
      • eXPD8
      Are you a super observant, love a spreadsheet or two, with an eye for detail? Then keep reading because we’ve got the ideal role for those with advanced MS Excel Skills and Process Management ability to join our Client Services family in Bristol, with Home-based flexibility.What’s the role purpose?As a Client Services Account Administrator, you will provide top notch admin support to the Client Services team to make our clients activities and campaigns come alive. You’ll be process orientated, proficient with Microsoft Word, Excel and PowerPoint, and a can-do attitude.You will be supporting to ensure our merchandisers in the field have all the information they need to do a great job for our clients – Including, reviewing date & collating reports, writing visit briefs, instructions & questionnaires, and being first point of contact for resolving merchandiser queries.What we’re looking for?·Confident in picking up the phone and talking to merchandisers and clients·A natural finisher who doesn’t leave things to the last minute·Great communicator - Excellent written and verbal communication skills·Proficient user of MS Excel skills, including PivotTables, VLOOKUP and/or INDEX/MATCH·Interest in retail and the inner workings of how best to get instore displays looking greatWhat will you do?·Deal with queries from our field team promptly and accurately·Pull data into bespoke client reports – ensuring data accuracy and the best result we can achieve·Be a problem solver – spot the issues and drive solutions·Write detailed instructions for the field team for the activity·Write and load questionnaires for activities to make sure we collect the right data for our clientsWhat we’ll give you…·Salary up to £22,500 (dependant on experience)·Health Cash plan (dental, eye test, physio, 24-hour phone GP, counselling etc)·GroceryAid - Welfare support·Never work on your eXPD8 birthday·Buy and sell holiday·Life Insurance·Flexibility in work location– whilst we love seeing people IRL and will welcome people to be able to be in the Bristol office, we also recognise that flexibility is key to get the best from everyone, the role will be a split between Bristol and Home-based workingWho are we?eXPD8 Field Marketing are a provider of retail support services to some of the most well-known brands in the world such as Sony, 3M, Proctor & Gamble, L’Oreal and many more. Our goal is to make our clients marketing campaigns come to life in store – ensuring the stock and marketing materials are displayed and engaging to make customers buy products. We have over 2,500 merchandisers in the field team across who are delivering the clients vision into stores in every postcode in the UK.We are proud to be a Disability Confident Leader and a fully inclusive employer. Diversity, equality, and inclusion are at the heart of our values and at the forefront of our recruitment process. We encourage applications from all candidates, so if this sounds like the role for you, come and join the family!eXPD8 delivering excellence first every time.
      • shirehampton, sw
      • full-time
      • Coral
      At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.What do you need to be successful?You must be 18 years old or over to work in one of our betting shops.Passion for delivering great customer service!The ability to build positive relationships and communicate effectivelySelf-motivated with strong organisation skillsHappy to work autonomously or part of teamBe adaptable and a quick learnerAbility to deal with tough situations in a calm and professional mannerWhat we doWe strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events.We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.In this role you will supervise the shop in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitabilityBenefits and DevelopmentPerformance based cash incentives paid every pay runOptional overtime subject to availabilityDiscounts to over 500 different retailersPension Scheme & Annual share save2 days Induction session to give you the best start when joining the businessAll new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web-based content on the Entain Academy and support from your colleaguesOngoing performance development with your Line Manager to receive regular feedback and plan your personal developmentWorking PatternsOur shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.A typical weekly rota will be made up of a combination of a long opening shift, a long closing shift and a short closing shift and will vary week to ;Typically your short closing shifts will be in the week and your longer shifts will be on the weekend.Please note until being signed off you won’t be eligible to carry out opening shifts unless it’s while shadowing as part of your training.
      • leatherhead, hc
      • bp Retail
      As a Customer Service Assistant, you’ll spend a lot of time on the shop floor, serving barista coffee, running the till, cleaning the store and keeping the store tidy. It is a busy role and a fun environment, working as part of a dedicated team.A typical early shift may start from 5am and a typical late shift may finish up to 11pm.You'll be rewarded withJob securityFantastic benefitsFlexible shiftsCompetitive pay ratesThe opportunity to progress What you'll getAs a Customer Service Assistant, you’ll be asked to complete some online training that will get you up to speed with bp Retail. This way, you can feel confident of what is expected of you in your new role before you walk through the door. The Customer Service Assistant training can be completed on your own computer at home and you’ll be paid for the time you spend on it.Paid holidayFlexible hoursPension schemeShare save scheme25% discount on in store goods *exclusions applyHow to applySimply fill out the application form. We use these straightforward questions to determine how your values and behaviours align with ours and how they can help us drive fantastic customer service. Applicants welcome from 16+
      • larne, n ireland
      • full-time
      • Ladbrokes
      At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.What do you need to be successful?You must be 18 years old or over to work in one of our betting shops.Passion for delivering great customer service!The ability to build positive relationships and communicate effectivelySelf-motivated with strong organisation skillsHappy to work autonomously or part of teamBe adaptable and a quick learnerAbility to deal with tough situations in a calm and professional mannerWhat we doWe strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events. We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.In this role you will supervise the shop & team in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitabilityBenefits and DevelopmentPerformance based cash incentives paid every pay runAnnual Shop performance related bonus up to £500Discounts to over 500 different retailersPension Scheme & Annual share save2 days Induction session to give you the best start when joining the businessAll new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web based content on the Entain Academy and support from your colleaguesOngoing performance development with your Line Manager to receive regular feedback and plan your personal developmentAn advancement programme to take you on a structured journey to becoming a Marketplace Manager of the future or even the potential for advancement to other parts of the business.Working PatternsIn Most of our shops opening hours are 8:45am – 9:45pm Monday to Saturday and 10:30am – 6:00pm on Sundays.Shifts are devised on a rota basis and will change weekly, they will include evening and weekend ;We offer optional overtime subject to availability.Pay Rates Under 23's £ starting rate going up to £ once you have completed your ; Over 23's £ ;starting rate going up to £ once you have completed your ;
      • stainburn, yorkshire
      • Barclays
      Customer Care Colleague (part time)Location: KeswickDuration: 6 months (initially). Hours/week: 21 hours per week. Provisional Hours as per brief information**No previous banking knowledge is needed. You can apply from retail, hospitality, travel or any customer related industry. Your integrity, communication and empathy is what Barclays is looking for.To get you off to a great start, you’ll begin the contract with a six-week training programme, where you’ll learn about Barclays, banking and the role. You will join the training programme for 21 hours for the first six weeks, between Monday to Friday, from 9-5pm.After this, you’ll join the Barclays team in Keswick branch, working both in the branch and also from home. Barclays supports customers from Monday to Sunday, between 7am and 11pm and you’ll work 21 hours a week during these hours. Build your skills with BarclaysBarclays’ goal is to deliver an extraordinary customer experience every time. And the in-branch customer care teams are some of the people who make this happen. Working face-to-face, on the phone, via email or SMS, you’ll create moments that matter to customers. This is a real opportunity to develop new skills. You’ll start with a six-week training programme, where you will learn about Barclays products, policies and processes. You’ll then be given ongoing support, to help you refine your knowledge and develop your skills. You don’t need banking experience or financial services expertise, just strong communication skills and a customer-focused approach.How will you help Barclays’ customers?Listen, understand and build meaningful relationships with customers, then delight them by offering a professional, caring and outstanding level of serviceBe the first point of contact for customers in the branch, providing solutions and handing over issues to other team members Work with your team, be proactive and share ideas on how to improve things Manage and balance a till and take responsibility for cash management and controlUpdate customers records and complete customer contact informationSkillsA strong and empathic communicator able to offer customers a seamless serviceOrganised and able manage your customer diary at the same time as dealing with busy periods of walk-in customers Able to use Microsoft Office tools to a high standardA real team playerAbout BarclaysBarclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measure and reward the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.DiversityBarclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.Hybrid WorkingBarclays is currently operating in a hybrid working environment, meaning that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. Please discuss the details of the working pattern options for the role with the hiring manager.Your BenefitsAs a contract employee of Randstad Sourceright, you’ll receive a wide range of financial and personal benefits. There’s enrollment in a pension plan (after 12 weeks on assignment) and holiday pay. You’ll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there’s discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
      • widnes, nw
      • Barclays
      Customer Care Colleague Location: NorthwichDuration: 6 months (initially). Hours/week: 35hours per week. Provisional Hours as per brief information**No previous banking knowledge is needed. You can apply from retail, hospitality, travel or any customer related industry. Your integrity, communication and empathy is what Barclays is looking for.To get you off to a great start, you’ll begin the contract with a six-week training programme, where you’ll learn about Barclays, banking and the role. This training runs from Monday to Friday, from 9-5pm.After this, you’ll join the Barclays team in Northwich branch, working both in the branch and also from home. Barclays supports customers from Monday to Sunday, between 7am and 11pm and you’ll work 35 hours a week during these hours. Build your skills with BarclaysBarclays’ goal is to deliver an extraordinary customer experience every time. And the in-branch customer care teams are some of the people who make this happen. Working face-to-face, on the phone, via email or SMS, you’ll create moments that matter to customers. This is a real opportunity to develop new skills. You’ll start with a six-week training programme, where you will learn about Barclays products, policies and processes. You’ll then be given ongoing support, to help you refine your knowledge and develop your skills. You don’t need banking experience or financial services expertise, just strong communication skills and a customer-focused approach.How will you help Barclays’ customers?Listen, understand and build meaningful relationships with customers, then delight them by offering a professional, caring and outstanding level of serviceBe the first point of contact for customers in the branch, providing solutions and handing over issues to other team members Work with your team, be proactive and share ideas on how to improve things Manage and balance a till and take responsibility for cash management and controlUpdate customers records and complete customer contact informationSkillsA strong and empathic communicator able to offer customers a seamless serviceOrganised and able manage your customer diary at the same time as dealing with busy periods of walk-in customers Able to use Microsoft Office tools to a high standardA real team playerAbout BarclaysBarclays is a British universal bank. It is diversified by business, by different types of customers and clients, and by geography. Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group.Values Everything Barclays does is shaped by its five values of Respect, Integrity, Service, Excellence and Stewardship. The Barclays values inform the foundations of its relationships with customers and clients, but they also shape how Barclays measure and reward the performance of colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.DiversityBarclays aims to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to Barclays vision and goals.Hybrid WorkingBarclays is currently operating in a hybrid working environment, meaning that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. Please discuss the details of the working pattern options for the role with the hiring manager.Your BenefitsAs a contract employee of Randstad Sourceright, you’ll receive a wide range of financial and personal benefits. There’s enrollment in a pension plan (after 12 weeks on assignment) and holiday pay. You’ll also get 24/7 access to an Employee Assistance Programme, designed to help you deal with any problems that could be affecting your home or work life. Plus, there’s discounts at heaps of high street shops, restaurants and entertainment - from Asda to Zizzi Italian restaurants.
      • sandhurst, hc
      • full-time
      • Coral
      At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.What do you need to be successful?You must be 18 years old or over to work in one of our betting shops.Passion for delivering great customer service!The ability to build positive relationships and communicate effectivelySelf-motivated with strong organisation skillsHappy to work autonomously or part of teamBe adaptable and a quick learnerAbility to deal with tough situations in a calm and professional mannerWhat we doWe strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events.We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.In this role you will supervise the shop in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitabilityBenefits and DevelopmentPerformance based cash incentives paid every pay runOptional overtime subject to availabilityDiscounts to over 500 different retailersPension Scheme & Annual share save2 days Induction session to give you the best start when joining the businessAll new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web-based content on the Entain Academy and support from your colleaguesOngoing performance development with your Line Manager to receive regular feedback and plan your personal developmentWorking PatternsOur shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.A typical weekly rota will be made up of a combination of a long opening shift, a long closing shift and a short closing shift and will vary week to ;Typically your short closing shifts will be in the week and your longer shifts will be on the weekend.Please note until being signed off you won’t be eligible to carry out opening shifts unless it’s while shadowing as part of your training.
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