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customer service jobs in west midlands

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As a businesses’ initial point of contact with many customers the role of the customer service representative is an important one. Many firms ranging from retail to FTSE 100 companies are looking for talented individuals to fill customer service jobs in the West Midlands. Successful candidates will build relationships by meeting customer needs through a combination of product knowledge, understanding their specific needs, and superior problem solving ability. Successful customer service representatives are confident. They analyse the customer’s needs, both immediate and long term, to suggest the best solution. Those chosen will have strong computer skills, be well organised, have a pleasing and confident demeanour, and a keen eye for detail.
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