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        • birmingham, west midlands
        • temporary
        • £9.00 - £9.23 per hour
        • randstad business support
        Company: West Midlands PoliceSalary: £9.00-£9.23 PHContract Type: Temporary until September 2020 (potential to go perm)Working hours: Mon-Fri 30 hours a week Location: BirminghamWe currently have a fantastic opportunity for a diligent and capable cleaner working for the West Midlands Police. You will need to be able to work shifts. We are looking for cleaners to work in Coventry but the ability to travel to surrounding areas would be greatThe RoleFollowing the British institute of cleaning science (BICSc) best practises, the force cleaning specification and local work schedules, clean offices, washrooms & toilets, labs, custody suites and other specialist areas as defined and at any premises occupied by WMP employees.To issue domestic laundry items and maintain laundry stock bookTo maintain cleaning equipment and materials and to report any defaults to line manager.To move or relocate furniture and furnishings, equipment and materials, foodstuff, delivered goods and stationary, domestic laundry and other goods or items as necessary and subject to capability and feasibility. To transfer confidential and media waste to a central point within each building prior to the service contractor's visits, or assist in the clearance of shredded confidential waste bags from the shredding machines.To carry out litter picking of public and staff entrances, external grounds, sweeping and clearing of car parks and surrounding outer areas, garages, store rooms, and waste compounds as necessary.To maintain and monitor all external waste recepticles (bins, skips, compounds) and report on any service issues. Subject to risk assessment of working in adverse weather conditions, to grit footpaths and car park entrances in the event of snow or icy conditions.To lay out rooms in designated training/meeting rooms as requested.Report any maintenance faults, broken, surplus or shortfalls of furniture as necessary.To assist in 'making safe' areas affected by flood damage and/or other spillagesTo clear ground level drains and gullies, ensuring they are free from any obstructions, working outdoors and in unpleasant or hazardous environmental conditionsTo carry out any other duties commensurate with the purpose and grading of the post that may from time to time be determined by line manager.What you'll NeedAble to undertake work that involves significant physical effort e.g. heavy liftingAble to commute within the police estate as required.Previous cleaning experience is desirable but not essentialMust demonstrate the ability to work on own initiative and possess good interpersonal skillsTo undertake learning and development in order to perform all duties within role, such as safe use of cleaning and/or lifting equipment, BICSc COPC certificate, manual handling competency/awareness. Knowledge of BIC's is desirable Please note all successful applicants would be subject to the police vetting process. For more information please contact Zack at Randstad on 0121 214 6547 for more details. Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Company: West Midlands PoliceSalary: £9.00-£9.23 PHContract Type: Temporary until September 2020 (potential to go perm)Working hours: Mon-Fri 30 hours a week Location: BirminghamWe currently have a fantastic opportunity for a diligent and capable cleaner working for the West Midlands Police. You will need to be able to work shifts. We are looking for cleaners to work in Coventry but the ability to travel to surrounding areas would be greatThe RoleFollowing the British institute of cleaning science (BICSc) best practises, the force cleaning specification and local work schedules, clean offices, washrooms & toilets, labs, custody suites and other specialist areas as defined and at any premises occupied by WMP employees.To issue domestic laundry items and maintain laundry stock bookTo maintain cleaning equipment and materials and to report any defaults to line manager.To move or relocate furniture and furnishings, equipment and materials, foodstuff, delivered goods and stationary, domestic laundry and other goods or items as necessary and subject to capability and feasibility. To transfer confidential and media waste to a central point within each building prior to the service contractor's visits, or assist in the clearance of shredded confidential waste bags from the shredding machines.To carry out litter picking of public and staff entrances, external grounds, sweeping and clearing of car parks and surrounding outer areas, garages, store rooms, and waste compounds as necessary.To maintain and monitor all external waste recepticles (bins, skips, compounds) and report on any service issues. Subject to risk assessment of working in adverse weather conditions, to grit footpaths and car park entrances in the event of snow or icy conditions.To lay out rooms in designated training/meeting rooms as requested.Report any maintenance faults, broken, surplus or shortfalls of furniture as necessary.To assist in 'making safe' areas affected by flood damage and/or other spillagesTo clear ground level drains and gullies, ensuring they are free from any obstructions, working outdoors and in unpleasant or hazardous environmental conditionsTo carry out any other duties commensurate with the purpose and grading of the post that may from time to time be determined by line manager.What you'll NeedAble to undertake work that involves significant physical effort e.g. heavy liftingAble to commute within the police estate as required.Previous cleaning experience is desirable but not essentialMust demonstrate the ability to work on own initiative and possess good interpersonal skillsTo undertake learning and development in order to perform all duties within role, such as safe use of cleaning and/or lifting equipment, BICSc COPC certificate, manual handling competency/awareness. Knowledge of BIC's is desirable Please note all successful applicants would be subject to the police vetting process. For more information please contact Zack at Randstad on 0121 214 6547 for more details. Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • worcester, west midlands
        • temporary
        • £9.40 - £10.40, per hour, Increases after 12 weeks
        • worcester bosch
        Are you looking for your next exciting challenge and have a proven track record of providing exemplary customer service? Are you passionate about providing the best possible service?We are looking for you to join our clients expanding contact centre based on site at the UK Headquarters who are the UK market leader in domestic boilers.Benefits:Annual leave entitlement of 28 days a year pro rata for the first 12 weeks, and 33 days per annum thereafter (including bank holidays)Bonus schemeFree parking availableOn-site subsidised canteenRandstad Worker Benefits AppPay Rate and Hours:£9.40 PER HOURIncreasing to £10.40 PER HOUR after 12 weeks!Monday to Friday - 40 hours per week (5 week rotating shift pattern) 07:00AM-16:00PM, 08:00AM-17:00PM, 08:30PM-17:30PM, 09:00-18:00PM, 11:00AM-20:00PMRotating Saturdays, 08:00AM-17:00PM8 hour shift2 out of 5 rota1 day off in lieu during the weekRotating Sundays, 09:00AM-12:00PM3 hour shift 1 out of 5 rotaTime off in lieu during the weekFor the first 2 weeks you will be required to complete a training programme (paid training). This will be Monday to Friday 8:00am to 17:00pm or 8:30am to 17:30pm and then from week 3 you will fall into the rotating shift pattern.Responsibilities:You will be responsible for providing world class customer service, undertaking all relevant customer interactions and the accurate capture of customer dataYou will advise customers of the best services available to them, maintaining relationships and using your initiative to resolve queries and complaintsYou will receive extensive training and so will be able to provide the best technical advice and support to customers to ensure their needs are met and their expectations exceededWorking within a great team you will contribute to the overall performance and work towards achieving and maintaining the department and your own personal goalsRequirements:Previous experience in a Customer Service role/environment and/or be familiar with working within a contact centre environment would be an advantageIT literate with a good standard of literacy and numeracy and possess GCSE grade C or above in English and MathsExcellent attendance record and be punctualQuick thinking and able to problem solve/use their own initiativePersonable with the ability to build strong relationships with customers and colleagues in a pressured environmentYou'll need to be flexible to work between 7am to 8pm Monday - Friday, 8am to 5pm on Saturdays and 9am to 12pm on Sundays. You will get to see your rota 4 weeks in advance.All Applicants must be prepared to undergo a Sanction and CRB check.This assignment is temporary ongoing.If this sounds like the role for you, why not click apply today!
        Are you looking for your next exciting challenge and have a proven track record of providing exemplary customer service? Are you passionate about providing the best possible service?We are looking for you to join our clients expanding contact centre based on site at the UK Headquarters who are the UK market leader in domestic boilers.Benefits:Annual leave entitlement of 28 days a year pro rata for the first 12 weeks, and 33 days per annum thereafter (including bank holidays)Bonus schemeFree parking availableOn-site subsidised canteenRandstad Worker Benefits AppPay Rate and Hours:£9.40 PER HOURIncreasing to £10.40 PER HOUR after 12 weeks!Monday to Friday - 40 hours per week (5 week rotating shift pattern) 07:00AM-16:00PM, 08:00AM-17:00PM, 08:30PM-17:30PM, 09:00-18:00PM, 11:00AM-20:00PMRotating Saturdays, 08:00AM-17:00PM8 hour shift2 out of 5 rota1 day off in lieu during the weekRotating Sundays, 09:00AM-12:00PM3 hour shift 1 out of 5 rotaTime off in lieu during the weekFor the first 2 weeks you will be required to complete a training programme (paid training). This will be Monday to Friday 8:00am to 17:00pm or 8:30am to 17:30pm and then from week 3 you will fall into the rotating shift pattern.Responsibilities:You will be responsible for providing world class customer service, undertaking all relevant customer interactions and the accurate capture of customer dataYou will advise customers of the best services available to them, maintaining relationships and using your initiative to resolve queries and complaintsYou will receive extensive training and so will be able to provide the best technical advice and support to customers to ensure their needs are met and their expectations exceededWorking within a great team you will contribute to the overall performance and work towards achieving and maintaining the department and your own personal goalsRequirements:Previous experience in a Customer Service role/environment and/or be familiar with working within a contact centre environment would be an advantageIT literate with a good standard of literacy and numeracy and possess GCSE grade C or above in English and MathsExcellent attendance record and be punctualQuick thinking and able to problem solve/use their own initiativePersonable with the ability to build strong relationships with customers and colleagues in a pressured environmentYou'll need to be flexible to work between 7am to 8pm Monday - Friday, 8am to 5pm on Saturdays and 9am to 12pm on Sundays. You will get to see your rota 4 weeks in advance.All Applicants must be prepared to undergo a Sanction and CRB check.This assignment is temporary ongoing.If this sounds like the role for you, why not click apply today!
        • wolverhampton, west midlands
        • temporary
        • £11.00 - £13.00 per hour
        • randstad business support
        During these difficult and unprecedented times we have a number of opportunities working with the West Midlands Police. We are currently looking to recruit a number of Public Contact Officer's across the West Midlands. As a Public Contact Officer you will be tasked with dealing with interactions with the general public regarding any issues or queries they may have in local respective police stations. As a public contact officer you will provide a professional response to non emergency contact for service.Overview Locations: Birmingham Central, Bloxwich, Bourneville, Brierley Hill, Coventry, Solihull, Stechford, Sutton, West Brom, WolverhamptonSalary: £10.95 + shift allowance per hourJob Type: Temporary OngoingJob Title: Public Contact OfficerResponsibilities To use professional judgement on all contact for service in accordance with the Value Based Decision Making Model (VBDMM), resolving where appropriate by means of First Contact Resolution.Work as part of a positive team environment, adhering to Force Values, Question effectively to obtain information and record details with a high level of accuracy. Establish with the member of public the preferred method of communicationManage public expectation in relation to service delivery in a professional and courteous manner.Criteria Previous experience in a customer service environment & great communication skillsFor more information please contactRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        During these difficult and unprecedented times we have a number of opportunities working with the West Midlands Police. We are currently looking to recruit a number of Public Contact Officer's across the West Midlands. As a Public Contact Officer you will be tasked with dealing with interactions with the general public regarding any issues or queries they may have in local respective police stations. As a public contact officer you will provide a professional response to non emergency contact for service.Overview Locations: Birmingham Central, Bloxwich, Bourneville, Brierley Hill, Coventry, Solihull, Stechford, Sutton, West Brom, WolverhamptonSalary: £10.95 + shift allowance per hourJob Type: Temporary OngoingJob Title: Public Contact OfficerResponsibilities To use professional judgement on all contact for service in accordance with the Value Based Decision Making Model (VBDMM), resolving where appropriate by means of First Contact Resolution.Work as part of a positive team environment, adhering to Force Values, Question effectively to obtain information and record details with a high level of accuracy. Establish with the member of public the preferred method of communicationManage public expectation in relation to service delivery in a professional and courteous manner.Criteria Previous experience in a customer service environment & great communication skillsFor more information please contactRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • shirley, west midlands
        • temporary
        • £10.00 per hour
        • randstad business support
        Are you looking for an immediate start? Do you thrive off a busy environment? Are you a people person and passionate about building relationships over the phone? Are you able to work in Shirley... If the answer is yes, this could be for you… With sites across Solihull, my client is a growing health care organisation looking to add to there already strong customer facing team. My client is looking for capable customer care navigators to boost the team and start immediately. In the first instance this role is a temporary role, with the opportunity to go permanent for a hard working person who is the right team fit. Could this be you? Responsibilities for the role would include;Dealing with incoming queries over the phoneRecording details, patient information and issues accuratelyBeing sympathetic and support customers where neededOffering advise and redirecting people to the correct place/personTo be successful in this role they are looking for someone who is;Passionate about sales and truly cares about their customersAble to build strong rapport and customer relationshipsAbility to deal with patients under stressAble to deal professionally over the phone You will be working Monday to Friday across 30 hours a week; must be fairly flexible with hours and travel (However most will be accessible via public transport)Starting ASAPCompetitive salaryIf you would like to find out more about this opportunity please apply with your upto date CV. Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Are you looking for an immediate start? Do you thrive off a busy environment? Are you a people person and passionate about building relationships over the phone? Are you able to work in Shirley... If the answer is yes, this could be for you… With sites across Solihull, my client is a growing health care organisation looking to add to there already strong customer facing team. My client is looking for capable customer care navigators to boost the team and start immediately. In the first instance this role is a temporary role, with the opportunity to go permanent for a hard working person who is the right team fit. Could this be you? Responsibilities for the role would include;Dealing with incoming queries over the phoneRecording details, patient information and issues accuratelyBeing sympathetic and support customers where neededOffering advise and redirecting people to the correct place/personTo be successful in this role they are looking for someone who is;Passionate about sales and truly cares about their customersAble to build strong rapport and customer relationshipsAbility to deal with patients under stressAble to deal professionally over the phone You will be working Monday to Friday across 30 hours a week; must be fairly flexible with hours and travel (However most will be accessible via public transport)Starting ASAPCompetitive salaryIf you would like to find out more about this opportunity please apply with your upto date CV. Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • kenilworth, west midlands
        • permanent
        • competitive
        • randstad business support
        We are currently recruiting for an operations coordinator to join a lovely family run company near toKenilworth. You will be working in a small team for a very successful company, due to the location you will need to be able todrive.You will be working very closely with the operations director, managing the time and diaries of 12 engineers, havingthe responsibility to prioritise jobs and negotiate the best prices for parts!It is a fantastic opportunity for someone who likes to be busy, manage their own time and have ownership of theirworkload!Your responsibilities:Receive incoming service requests and dispatching of technical engineersArrange spare parts shipments to coincide with arrival of engineers and for return visitsArrange equipment as directed by the engineer / Operations ManagementLiaise with suppliers (oils, access platforms, engine suppliers) for assistance and/or labour resourceService administration - i.e. Invoicing, WarrantyManage the company's own fleet of rental machinesLiaise with customers for booking-in routine servicingManage engineer vehicles and replacements, uniforms and PPECover for Operations Manager in absence of holidays or customer visitsOversee time sheets to ensure working hours are reflected through to salaries and all overtime approved.Ad-hoc direct parts enquiries, ordering and invoicingIssue reports from operating system on requestEnsure Company operations are kept compliantMaintain the profitability of the CompanyYour Skills/ ExperienceExperience in a scheduling/ busy administration role is keyExperience in a technical environment would be advantageousExperience dealing and building relationships with engineers/ contractors etc.Excellent communication skills - especially over the telephoneWill have a friendly 'can-do' attitude and make customers feel comfortable that their issue will be sortedWill have a degree of commercial awareness and the need to achieve jobs on or below budgetCustomer focused attitudeStrong MS Office skills (Word, Excel and Outlook)Own driving license and access to a car (due to location)Benefits to youCompetitive salary of £20 - £25k depending on experience0830 to 1700 Monday to Friday.28 days holiday including bank holidayWorking in a small but friendly teamPensionFree parkingDeath in Service If you think that this is the role for you, please click apply today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        We are currently recruiting for an operations coordinator to join a lovely family run company near toKenilworth. You will be working in a small team for a very successful company, due to the location you will need to be able todrive.You will be working very closely with the operations director, managing the time and diaries of 12 engineers, havingthe responsibility to prioritise jobs and negotiate the best prices for parts!It is a fantastic opportunity for someone who likes to be busy, manage their own time and have ownership of theirworkload!Your responsibilities:Receive incoming service requests and dispatching of technical engineersArrange spare parts shipments to coincide with arrival of engineers and for return visitsArrange equipment as directed by the engineer / Operations ManagementLiaise with suppliers (oils, access platforms, engine suppliers) for assistance and/or labour resourceService administration - i.e. Invoicing, WarrantyManage the company's own fleet of rental machinesLiaise with customers for booking-in routine servicingManage engineer vehicles and replacements, uniforms and PPECover for Operations Manager in absence of holidays or customer visitsOversee time sheets to ensure working hours are reflected through to salaries and all overtime approved.Ad-hoc direct parts enquiries, ordering and invoicingIssue reports from operating system on requestEnsure Company operations are kept compliantMaintain the profitability of the CompanyYour Skills/ ExperienceExperience in a scheduling/ busy administration role is keyExperience in a technical environment would be advantageousExperience dealing and building relationships with engineers/ contractors etc.Excellent communication skills - especially over the telephoneWill have a friendly 'can-do' attitude and make customers feel comfortable that their issue will be sortedWill have a degree of commercial awareness and the need to achieve jobs on or below budgetCustomer focused attitudeStrong MS Office skills (Word, Excel and Outlook)Own driving license and access to a car (due to location)Benefits to youCompetitive salary of £20 - £25k depending on experience0830 to 1700 Monday to Friday.28 days holiday including bank holidayWorking in a small but friendly teamPensionFree parkingDeath in Service If you think that this is the role for you, please click apply today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • coventry, west midlands
        • permanent
        • £19,000 - £21,000 per year
        • randstad business support
        We have an exciting opportunity to join a fleet management company in Coventry! If you love working in a driven, customer focused and friendly environment then you'll feel right at home as part of this dedicated team. With the office conveniently located on a business park you never have to worry about parking. The ideal candidate will have experience in the fleet/ logistics industry and have a good level of vehicle knowledge!Your Responsibilities:Support all customer requirementsSupport all supplier requirements Deal with all queries on the phone and via onlineSee to the query process from start to finishDeal directly with clients keeping them updated on the progress of their orderMaintaining and delivering a first class customer service experience at all timesRepresenting the brand name in a positive and professional way at all timesHave a close eye for detail in all that you do You'll be expected to organise vehicle repairs and liaise between suppliers, repairers and customers. You will ensure that every customer receives the same level of assistance and guidance you yourself would expect. To deliver that you must be able to demonstrate:Strong customer focusKnowledge/experience of vehicles/cars etc from a previous roleEffective communication - both written and verbal.Passion for cars, bikes, mechanicsConfidence and competence at making external calls and answering inbound callsProblem solving skillsAbility to plan & organiseIT LiteracyProven ability to work under pressure Benefits:Salary of up to £21k Hours are 7/3 8/4 9/5 10/6 On-site parking and cycle storage28 days holidayFlexible benefitsIf you have fleet/ logistics/ transport experience and think this is the role for you, please click apply today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        We have an exciting opportunity to join a fleet management company in Coventry! If you love working in a driven, customer focused and friendly environment then you'll feel right at home as part of this dedicated team. With the office conveniently located on a business park you never have to worry about parking. The ideal candidate will have experience in the fleet/ logistics industry and have a good level of vehicle knowledge!Your Responsibilities:Support all customer requirementsSupport all supplier requirements Deal with all queries on the phone and via onlineSee to the query process from start to finishDeal directly with clients keeping them updated on the progress of their orderMaintaining and delivering a first class customer service experience at all timesRepresenting the brand name in a positive and professional way at all timesHave a close eye for detail in all that you do You'll be expected to organise vehicle repairs and liaise between suppliers, repairers and customers. You will ensure that every customer receives the same level of assistance and guidance you yourself would expect. To deliver that you must be able to demonstrate:Strong customer focusKnowledge/experience of vehicles/cars etc from a previous roleEffective communication - both written and verbal.Passion for cars, bikes, mechanicsConfidence and competence at making external calls and answering inbound callsProblem solving skillsAbility to plan & organiseIT LiteracyProven ability to work under pressure Benefits:Salary of up to £21k Hours are 7/3 8/4 9/5 10/6 On-site parking and cycle storage28 days holidayFlexible benefitsIf you have fleet/ logistics/ transport experience and think this is the role for you, please click apply today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

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