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        • newport, wales
        • temporary
        • £11.50 per hour
        • randstad business support
        About Our ClientThis unique and interesting opportunity for a Community Safety Warden is available until the end of March 20201, possibly longer.You will be working for a well respected organisation based in Newport - you will need to have access to your own vehicle for this role as it is field based.Job Responsibilities:In this role, you will be responsible for ensuring that safety measures are being met in public spaces when it comes to social distancing and indeed anything else that may affect the safety or any given environment.You will be responsible for challenging individuals who are not conforming to restrictions and informing the police of issues that have arisen and also issuing fixed penalty notices.Preferred Skills:We are looking for someone who has excellent administration skills, and a proven track record in working with the public.Personal Attributes:Our chosen candidate will have a good level of confidence and be unflappable when it comes to interacting with the public.Associated Benefits:You will benefit from a competitive hourly rate paid on a weekly basis, full time working hours and working within a fantastic team.Please click APPLY NOW for further details.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        About Our ClientThis unique and interesting opportunity for a Community Safety Warden is available until the end of March 20201, possibly longer.You will be working for a well respected organisation based in Newport - you will need to have access to your own vehicle for this role as it is field based.Job Responsibilities:In this role, you will be responsible for ensuring that safety measures are being met in public spaces when it comes to social distancing and indeed anything else that may affect the safety or any given environment.You will be responsible for challenging individuals who are not conforming to restrictions and informing the police of issues that have arisen and also issuing fixed penalty notices.Preferred Skills:We are looking for someone who has excellent administration skills, and a proven track record in working with the public.Personal Attributes:Our chosen candidate will have a good level of confidence and be unflappable when it comes to interacting with the public.Associated Benefits:You will benefit from a competitive hourly rate paid on a weekly basis, full time working hours and working within a fantastic team.Please click APPLY NOW for further details.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • bridgend, wales
        • temporary
        • £8.92 per hour
        • randstad business support
        About Our ClientThis is a really unique opportunity to join a fantastic organisation that really makes a difference!You will be working on a full time basis, with a start date as soon as possible up until January 2021You will need to be available to start work as early as 7am on some days and also happy to finish as late as 8.30pm on the later shifts.Job Responsibilities:This role will require you to be a driver and have access to your own car as it involves travelling to different sites in the area (anywhere from Swansea-Chepstow, although most of the work will be in either Swansea, Bridgend or Cardiff) You will be able to claim back your mileage at 0.44p per mile.Some days you may be working closer to home, some days you could be travelling up to 45 mins to and from work.You will be working face to face with members of the public (with the appropriate PPE, which is provided) taking them through a series of questions, then cleaning down any areas the person has been in contact with in line with Health and Safety measures.Preferred Skills:We are looking for people that have fantastic Customer Service skills and the ability to complete and organise paperwork.Personal Attributes:You will need to be flexible, reliable, hard working and happy to commit to the duration of this temporary assignment.Associated Benefits:You will benefit from a fantastic induction and ongoing training, weekly pay, a great team working environment and access to Randstad's Hapi App which gives you discounts on the High Street and Experience Days.Please click APPLY NOW for further info!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        About Our ClientThis is a really unique opportunity to join a fantastic organisation that really makes a difference!You will be working on a full time basis, with a start date as soon as possible up until January 2021You will need to be available to start work as early as 7am on some days and also happy to finish as late as 8.30pm on the later shifts.Job Responsibilities:This role will require you to be a driver and have access to your own car as it involves travelling to different sites in the area (anywhere from Swansea-Chepstow, although most of the work will be in either Swansea, Bridgend or Cardiff) You will be able to claim back your mileage at 0.44p per mile.Some days you may be working closer to home, some days you could be travelling up to 45 mins to and from work.You will be working face to face with members of the public (with the appropriate PPE, which is provided) taking them through a series of questions, then cleaning down any areas the person has been in contact with in line with Health and Safety measures.Preferred Skills:We are looking for people that have fantastic Customer Service skills and the ability to complete and organise paperwork.Personal Attributes:You will need to be flexible, reliable, hard working and happy to commit to the duration of this temporary assignment.Associated Benefits:You will benefit from a fantastic induction and ongoing training, weekly pay, a great team working environment and access to Randstad's Hapi App which gives you discounts on the High Street and Experience Days.Please click APPLY NOW for further info!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • cardiff, wales
        • permanent
        • £18,000 - £22,000 per year
        • randstad business support
        Do you have experience working within investments, and are now looking for a new career path with structured opportunities and a great working environment? As a core part of the business, you will be able to transfer your knowledge and improve your skill sets to provide the best service and in-depth product and service knowledge within a supportive and encouraging environment. This role of a customer service representative is based on the outskirts of Cardiff, offering a salary of between £18,000 - £22,000 dependant on experience, flexible working hours Monday to Friday 8am - 6:30pm with the occasional Saturdays, and holidays starting at 24 days + 8 days increasing 1 day per year. Sounds good? It gets better. Other benefits of the customer service representative include:Free on site gymFree parkingMinistry of fun - loads of socials and events throughout the yearGames roomand much more! As a customer service representative you will be:Providing an excellent service to new and existing customers, over email phone and web chat.Explaining the services and products to customers in a clear and informative wayProcessing transfers and payments from request through to completion What are we looking for?Experience working as a customer service representative within pensions and investments, or strong financial services backgroundA team player and a whizz at multi-taskingAdvantage would be either experience working in investments, pensions or within the financial services sectorA passion for your self development and career, and helping the company succeed If this ticks all your boxes, then apply today for the role of the Customer Service Representative today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Do you have experience working within investments, and are now looking for a new career path with structured opportunities and a great working environment? As a core part of the business, you will be able to transfer your knowledge and improve your skill sets to provide the best service and in-depth product and service knowledge within a supportive and encouraging environment. This role of a customer service representative is based on the outskirts of Cardiff, offering a salary of between £18,000 - £22,000 dependant on experience, flexible working hours Monday to Friday 8am - 6:30pm with the occasional Saturdays, and holidays starting at 24 days + 8 days increasing 1 day per year. Sounds good? It gets better. Other benefits of the customer service representative include:Free on site gymFree parkingMinistry of fun - loads of socials and events throughout the yearGames roomand much more! As a customer service representative you will be:Providing an excellent service to new and existing customers, over email phone and web chat.Explaining the services and products to customers in a clear and informative wayProcessing transfers and payments from request through to completion What are we looking for?Experience working as a customer service representative within pensions and investments, or strong financial services backgroundA team player and a whizz at multi-taskingAdvantage would be either experience working in investments, pensions or within the financial services sectorA passion for your self development and career, and helping the company succeed If this ticks all your boxes, then apply today for the role of the Customer Service Representative today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • newport, wales
        • temporary
        • £8.92 per hour
        • randstad business support
        About Our ClientThis is a great opportunity to join a lovely organisation on the outskirts of Newport on a 4-5 month basis as a Customer Service Advisor with both Part time and Full Time roles available.Job Responsibilities:You will be responsible for speaking with members of the public on the telephone, taking bookings from them and managing a bookings diary. This will also involve liaison with internal departments.You will be required to work on a 7 day rota, approx 24 hours per week. The two shifts patterns are 7am-1pm and 1pm-7pm, you will work a minimum of 4 shifts per week.If you are on the rota for a Saturday or Sunday shift, you will also receive an uplifted pay rate! £12.58 per hour for Saturdays and £16.32 per hour for Sundays! Preferred Skills:We are looking for candidates who posses fantastic Customer Service skills, Admin and sound IT skills.Personal Attributes:The successful candidate will have great levels of understanding, empathy and a desire to help other people.Associated Benefits: You will benefit from a great working location with Free Parking, great working hours, enhanced rates for weekend work, weekly pay and access to Randstad's Hapi App which gives you discounts on the high street and also experience days.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        About Our ClientThis is a great opportunity to join a lovely organisation on the outskirts of Newport on a 4-5 month basis as a Customer Service Advisor with both Part time and Full Time roles available.Job Responsibilities:You will be responsible for speaking with members of the public on the telephone, taking bookings from them and managing a bookings diary. This will also involve liaison with internal departments.You will be required to work on a 7 day rota, approx 24 hours per week. The two shifts patterns are 7am-1pm and 1pm-7pm, you will work a minimum of 4 shifts per week.If you are on the rota for a Saturday or Sunday shift, you will also receive an uplifted pay rate! £12.58 per hour for Saturdays and £16.32 per hour for Sundays! Preferred Skills:We are looking for candidates who posses fantastic Customer Service skills, Admin and sound IT skills.Personal Attributes:The successful candidate will have great levels of understanding, empathy and a desire to help other people.Associated Benefits: You will benefit from a great working location with Free Parking, great working hours, enhanced rates for weekend work, weekly pay and access to Randstad's Hapi App which gives you discounts on the high street and also experience days.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • newport, wales
        • temporary
        • £12.50 per hour
        • randstad business support
        Are you a hard working person looking for an oppertunity to work within a well established Public Sector team . Do you thrive on being busy ? We are seeking a Senior Car park attendant to supervie the day to day operations of Car parking services and school crossing patrols . If you have the below skills and experience please apply today . Skills : Supervision of the NCC Car Park Sites.Effective supervision and deployment of Car Park AttendantsRegular inspection of car park sites, signs and equipment.Coordination of maintenance for pay and display machinesEnsuring the car park sites are running effectively and efficiently Identifying new business opportunities for the service.Supervision of School Crossing Patrol StaffExperience : Knowledge and awareness of health and safety considerations, particularly in relation to risk assessments and safe systems of work.Knowledge of customer care protocols and managing conflict. Knowledge of Hand held data capture devices used in the car park service.Knowledge of car park ticketing machines and minor maintenance procedures.Knowledge of electric vehicle charging systems. Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Are you a hard working person looking for an oppertunity to work within a well established Public Sector team . Do you thrive on being busy ? We are seeking a Senior Car park attendant to supervie the day to day operations of Car parking services and school crossing patrols . If you have the below skills and experience please apply today . Skills : Supervision of the NCC Car Park Sites.Effective supervision and deployment of Car Park AttendantsRegular inspection of car park sites, signs and equipment.Coordination of maintenance for pay and display machinesEnsuring the car park sites are running effectively and efficiently Identifying new business opportunities for the service.Supervision of School Crossing Patrol StaffExperience : Knowledge and awareness of health and safety considerations, particularly in relation to risk assessments and safe systems of work.Knowledge of customer care protocols and managing conflict. Knowledge of Hand held data capture devices used in the car park service.Knowledge of car park ticketing machines and minor maintenance procedures.Knowledge of electric vehicle charging systems. Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • carmarthen, wales
        • temporary
        • £9.62 per hour
        • randstad business support
        Do you like providing excellent customer service ? Do you like working with members of the public ?If so we would love to hear from you. Our client is looking for a Gate Person to work on site at their premises in Carmarthen. Main Duties include- Key responsibilities will be to manage the authorised use of car parks in administrative buildings and to prevent unauthorised parking of vehicles. Supporting the Estates Assistants/Caretakers with property matters and liaising with Staff, members, service users and visitors.Be present at the main entrance and to allow authorised persons to park in their allocated parking spaces.Prevent unauthorised parking by implementing the current parking procedure in place for members, staff and visitors.Monitor the visitor parking requests each day and direct visitor's cars to the appropriate parking space. Be aware of events that would affect the availability of parking spaces. Where possible allow bono fide visitors to the site to park if there is a vacant space available.Direct visitors to the correct entrance for reception.Operate the traffic barrier when it is in use to prevent unrestricted access to the car park.Open and close the height restriction barrier when required.Periodically patrol the car park and the curtilage of the buildings and keep them clean and tidy and when necessary pick up litter and dispose of appropriately. Waste is to be disposed of in line with the Authorities current waste disposal and recycling principles.Report any defects observed to the roadways, foot paths external lighting or to the bollards and barriers to the estates assistant/caretaker on duty.Assist the caretakers, if necessary, in the execution of their duties with regard to managing the external part of the site, by directing traffic or cordoning off areas with cones and bunting.During periods of snow and ice, assist the estates assistant/caretaker on duty, if needed, to spread grit and clear paths and footways of snow and ice using manual and mechanical equipment.If the on duty estates assistant/caretaker is unavailable, take delivery of materials delivered to the premises and where applicable to arrange the distribution and storage where necessary.Keep the gate person's kiosk clean and tidy at all times.Be courteous when dealing visitors and others wishing to park on site. In the event that refusal to park is received with ill grace, remain calm and polite during the encounter. Report any such encounter to the estates assistant/caretaker on duty to be forwarded to the Estates Manager.During fire alarm activation and any building evacuation, remain at the main entrance and turn away any vehicle trying to enter the site, with the exception of the fire and other emergency services. Ensure that any barriers that would restrict entry for the fire appliances etc. are open. Keep the access road clear of people by directing them to the pedestrian walkways or other safe routes to assembly points.Benefits - On site parkingAccess to internal jobs. Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Do you like providing excellent customer service ? Do you like working with members of the public ?If so we would love to hear from you. Our client is looking for a Gate Person to work on site at their premises in Carmarthen. Main Duties include- Key responsibilities will be to manage the authorised use of car parks in administrative buildings and to prevent unauthorised parking of vehicles. Supporting the Estates Assistants/Caretakers with property matters and liaising with Staff, members, service users and visitors.Be present at the main entrance and to allow authorised persons to park in their allocated parking spaces.Prevent unauthorised parking by implementing the current parking procedure in place for members, staff and visitors.Monitor the visitor parking requests each day and direct visitor's cars to the appropriate parking space. Be aware of events that would affect the availability of parking spaces. Where possible allow bono fide visitors to the site to park if there is a vacant space available.Direct visitors to the correct entrance for reception.Operate the traffic barrier when it is in use to prevent unrestricted access to the car park.Open and close the height restriction barrier when required.Periodically patrol the car park and the curtilage of the buildings and keep them clean and tidy and when necessary pick up litter and dispose of appropriately. Waste is to be disposed of in line with the Authorities current waste disposal and recycling principles.Report any defects observed to the roadways, foot paths external lighting or to the bollards and barriers to the estates assistant/caretaker on duty.Assist the caretakers, if necessary, in the execution of their duties with regard to managing the external part of the site, by directing traffic or cordoning off areas with cones and bunting.During periods of snow and ice, assist the estates assistant/caretaker on duty, if needed, to spread grit and clear paths and footways of snow and ice using manual and mechanical equipment.If the on duty estates assistant/caretaker is unavailable, take delivery of materials delivered to the premises and where applicable to arrange the distribution and storage where necessary.Keep the gate person's kiosk clean and tidy at all times.Be courteous when dealing visitors and others wishing to park on site. In the event that refusal to park is received with ill grace, remain calm and polite during the encounter. Report any such encounter to the estates assistant/caretaker on duty to be forwarded to the Estates Manager.During fire alarm activation and any building evacuation, remain at the main entrance and turn away any vehicle trying to enter the site, with the exception of the fire and other emergency services. Ensure that any barriers that would restrict entry for the fire appliances etc. are open. Keep the access road clear of people by directing them to the pedestrian walkways or other safe routes to assembly points.Benefits - On site parkingAccess to internal jobs. Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • abergele, wales
        • contract
        • £28,760 - £28,760, per year, fantastic benefits package
        • randstad business support
        This exciting role until March 2021, is to advise and support the Group Leadership Team in the development, implementation and maintenance of a consistent and reliable operational performance and assurance framework which supports the management of risk, regulatory compliance and continuous improvement across the company.The post exists within the Governance team and supports management review of performance, risk and compliance across the business and contributes to informing overall service improvement and effective outcomes. The role requires a well-developed level of numeracy and literacy, effective analytical, communication and relationship management skills and a positive attitude to customer service. A highly organised approach with the ability to work effectively within established guidelines/procedures to deadlines, prioritise and take ownership of a busy workload are essential to achieving success in this role. Experience of team working, working in a customer focussed environment, working in a regulated service or internal audit function and timely and successful completion of tasks will be relevant to this role. Experience of working with statistical data and producing analytical reports, including sourcing data for comparative/ benchmarking purposes and conducting other related research is essential to this post.For more information and full JD and PS please apply now.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        This exciting role until March 2021, is to advise and support the Group Leadership Team in the development, implementation and maintenance of a consistent and reliable operational performance and assurance framework which supports the management of risk, regulatory compliance and continuous improvement across the company.The post exists within the Governance team and supports management review of performance, risk and compliance across the business and contributes to informing overall service improvement and effective outcomes. The role requires a well-developed level of numeracy and literacy, effective analytical, communication and relationship management skills and a positive attitude to customer service. A highly organised approach with the ability to work effectively within established guidelines/procedures to deadlines, prioritise and take ownership of a busy workload are essential to achieving success in this role. Experience of team working, working in a customer focussed environment, working in a regulated service or internal audit function and timely and successful completion of tasks will be relevant to this role. Experience of working with statistical data and producing analytical reports, including sourcing data for comparative/ benchmarking purposes and conducting other related research is essential to this post.For more information and full JD and PS please apply now.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • pontyclun, wales
        • temporary
        • £9.81 per hour
        • randstad business support
        About Our ClientThis is a fantastic opportunity to join a great organisation based in Pontyclun on a part time basis for 6 months as a Customer Service Advisor.Job Responsibilities:You will be responsible for answering lots of customer care queries regarding new orders, repairs and and deliveries via both telephone and email.Preferred Skills:We are looking for someone who has a solid customer service background and great IT skills.Personal Attributes:Our successful candidate will be friendly, hard working and always put their Customer's needs first.Associated Benefits:You will benefit from a great hourly rate, weekly pay, access to Randstad's Hapi app which gives you discounts on the High Street, a lovely working location and a great team working environment.Please click APPLY NOW for further information. Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        About Our ClientThis is a fantastic opportunity to join a great organisation based in Pontyclun on a part time basis for 6 months as a Customer Service Advisor.Job Responsibilities:You will be responsible for answering lots of customer care queries regarding new orders, repairs and and deliveries via both telephone and email.Preferred Skills:We are looking for someone who has a solid customer service background and great IT skills.Personal Attributes:Our successful candidate will be friendly, hard working and always put their Customer's needs first.Associated Benefits:You will benefit from a great hourly rate, weekly pay, access to Randstad's Hapi app which gives you discounts on the High Street, a lovely working location and a great team working environment.Please click APPLY NOW for further information. Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • newport, wales
        • temporary
        • £12.00 - £16.00 per hour
        • randstad business support
        About Our ClientThis is an interesting and important role working for a fantastic public sector organisation based in Newport on a Temporary basis for an initial 3 month period with every likelihood of extension beyond this.This Customer Service role is working 6 hours on a Saturday and also a Sunday so you will need to be available to work every weekend.Job ResponsibilitiesYou will be responsible for making calls, checking information, booking appointments and coordinating diaries.Skills requiredWe are looking for candidates who have great Customer Service experience and strong IT skills.Personal AttributesWe are looking for someone who really cares about their customers, is efficient and really organised!BenefitsYou will benefit from a great location, free parking, fantastic hourly rate, working with an amazing team and great weekend hours!!!Please click APPLY NOW for further informationRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        About Our ClientThis is an interesting and important role working for a fantastic public sector organisation based in Newport on a Temporary basis for an initial 3 month period with every likelihood of extension beyond this.This Customer Service role is working 6 hours on a Saturday and also a Sunday so you will need to be available to work every weekend.Job ResponsibilitiesYou will be responsible for making calls, checking information, booking appointments and coordinating diaries.Skills requiredWe are looking for candidates who have great Customer Service experience and strong IT skills.Personal AttributesWe are looking for someone who really cares about their customers, is efficient and really organised!BenefitsYou will benefit from a great location, free parking, fantastic hourly rate, working with an amazing team and great weekend hours!!!Please click APPLY NOW for further informationRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • newport, wales
        • temporary
        • £10.41 per hour
        • randstad business support
        We are currently recruiting for customer service advisers to work in a contact centre in Newport. If you are looking for full time hours on a temporary basis and are available to start immediately apply today.Job Purpose:To respond to customer queries from the public and colleagues on a full range of issues regarding services provided by our client and other partner organisations. To provide an efficient, professional and personalised service with focus on creating a positive customer experience. Key Responsibilities: To provide accurate and consistent information and advice to members of the public and internal customers on behalf of our client and other partner organisations, ensuring first time resolution levels are maximised for customer enquiries and requests.To utilise digital systems to their full potential to manage and respond to queries, maintain accurate records and provide information as required.To ensure compliance with national legislation relating to confidentiality of information and the principles of data handling.To ensure that a high standard of professional customer service is provided at all times.To ensure external and internal customers have all relevant information and fully understand any action to be taken.To encourage external and internal customers to 'self-serve' and use digital systems and solutions wherever possible.To work closely with colleagues in delivering services from start to finish, creating a positive experience for customers.To identify and escalate any issues as appropriate to line management.To undertake any associated administrative work as required Essential Skills:Educated to A level standard or equivalent or proven experience within a contact centre environment.Customer service qualification or willingness to undertake job related trainingUnderstanding the principles of excellent customer service. Knowledge of computer software packages including Microsoft Office.Significant experience of working in a customer service role and/or providing a service to the publicExperience of using multiple systems to record and reference informationExperience of referring to processes, policies and guidance to inform decisions regarding complex enquiries and administrative tasksExperience of interacting with the public through multiple contact channelsAbility to work independently and manage and prioritise own workload when required, as well as working in a contact centre environment.Ability to communicate confidently and effectively with a wide range of individuals including colleagues.Possess excellent computer skills and demonstrate ability to promote the benefits of technology to othersAble to interpret procedures, processes, policy and guidance, and make sound decisions regarding complex enquiriesDemonstrates tact, diplomacy, resilience, empathy and assertivenessDemonstrates excellent active listening skills Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        We are currently recruiting for customer service advisers to work in a contact centre in Newport. If you are looking for full time hours on a temporary basis and are available to start immediately apply today.Job Purpose:To respond to customer queries from the public and colleagues on a full range of issues regarding services provided by our client and other partner organisations. To provide an efficient, professional and personalised service with focus on creating a positive customer experience. Key Responsibilities: To provide accurate and consistent information and advice to members of the public and internal customers on behalf of our client and other partner organisations, ensuring first time resolution levels are maximised for customer enquiries and requests.To utilise digital systems to their full potential to manage and respond to queries, maintain accurate records and provide information as required.To ensure compliance with national legislation relating to confidentiality of information and the principles of data handling.To ensure that a high standard of professional customer service is provided at all times.To ensure external and internal customers have all relevant information and fully understand any action to be taken.To encourage external and internal customers to 'self-serve' and use digital systems and solutions wherever possible.To work closely with colleagues in delivering services from start to finish, creating a positive experience for customers.To identify and escalate any issues as appropriate to line management.To undertake any associated administrative work as required Essential Skills:Educated to A level standard or equivalent or proven experience within a contact centre environment.Customer service qualification or willingness to undertake job related trainingUnderstanding the principles of excellent customer service. Knowledge of computer software packages including Microsoft Office.Significant experience of working in a customer service role and/or providing a service to the publicExperience of using multiple systems to record and reference informationExperience of referring to processes, policies and guidance to inform decisions regarding complex enquiries and administrative tasksExperience of interacting with the public through multiple contact channelsAbility to work independently and manage and prioritise own workload when required, as well as working in a contact centre environment.Ability to communicate confidently and effectively with a wide range of individuals including colleagues.Possess excellent computer skills and demonstrate ability to promote the benefits of technology to othersAble to interpret procedures, processes, policy and guidance, and make sound decisions regarding complex enquiriesDemonstrates tact, diplomacy, resilience, empathy and assertivenessDemonstrates excellent active listening skills Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • newport, wales
        • temporary
        • £10.41 per hour
        • randstad business support
        We are looking for an experienced Benefits Assessor to come an join a public sector team based out of Newport. You must have knowledge and experience of the Housing Benefit and Council Tax Reduction Scheme to be considered for the role.Job Purpose:To administer the Housing Benefit and Council Tax Support scheme in accordance with Government Legislation, Case Law and Local Policy. Daily Duties:The processing and assessment of all types of Housing Benefit and Council Tax. Support new claims and changes in circumstance in accordance with the relevant legislation. This includes, but is not limited to, Self-Employed, Student and Persons from Abroad claims and to identify and determine late disputes and re considerations in accordance with the Housing and Council Tax Benefit (Decisions and Appeals) Regulations 2001.To have knowledge of national and England & Wales Housing Benefit and Council Tax Support regulations and relevant legislation.To provide support to applicants by administering advice and information in respect of Housing Benefit and Council Tax Support as may be necessary. Deal with all types of correspondence from customers, urgent and non-urgent.Provide a customer facing service to Benefits applicants providing advice, assistance, answering queries and dealing with complaints, Contribute to the meeting of the applicable Customer Service targets.To monitor claim progress and address any issues which affect the efficient and effective operation of assessing the benefit claim.Answer customer enquiries via the telephone.To ensure that excellent customer service is delivered to all Benefits customers.To deal with internal and external enquiries relating to benefit claims from and not limited to Landlords, Housing Associations, Councillors, CAB and DWP.practice.To assist the Benefits Team Leader with complaints and more complex claims.Work in conjunction with the Revenues and Customer Services departments to provide an efficient and joined up service undertaking both Revenues and Customer Service tasks which are appropriate to the role.Contribute to the efficient delivery of the Benefits Service and meet all performance targets set, both individual and team.Ensure cases of suspected fraud are referred to the Investigation Team and action fraud reports on completion of investigation to ensure that benefit is properly paid. Essential Skills:Minimum of 5 GCSEs grade C or above, or equivalent or a minimum of 2 years suitable relevant experience. Detailed knowledge of Housing Benefit and Council Tax Support legislation and guidance2 Years experience within a Housing Benefit environment or similar.Experience of dealing with customers in a face to face environment in a calm and effective manner.Use of computerised applications and keyboard skills.If you feel you are right for the role, apply today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        We are looking for an experienced Benefits Assessor to come an join a public sector team based out of Newport. You must have knowledge and experience of the Housing Benefit and Council Tax Reduction Scheme to be considered for the role.Job Purpose:To administer the Housing Benefit and Council Tax Support scheme in accordance with Government Legislation, Case Law and Local Policy. Daily Duties:The processing and assessment of all types of Housing Benefit and Council Tax. Support new claims and changes in circumstance in accordance with the relevant legislation. This includes, but is not limited to, Self-Employed, Student and Persons from Abroad claims and to identify and determine late disputes and re considerations in accordance with the Housing and Council Tax Benefit (Decisions and Appeals) Regulations 2001.To have knowledge of national and England & Wales Housing Benefit and Council Tax Support regulations and relevant legislation.To provide support to applicants by administering advice and information in respect of Housing Benefit and Council Tax Support as may be necessary. Deal with all types of correspondence from customers, urgent and non-urgent.Provide a customer facing service to Benefits applicants providing advice, assistance, answering queries and dealing with complaints, Contribute to the meeting of the applicable Customer Service targets.To monitor claim progress and address any issues which affect the efficient and effective operation of assessing the benefit claim.Answer customer enquiries via the telephone.To ensure that excellent customer service is delivered to all Benefits customers.To deal with internal and external enquiries relating to benefit claims from and not limited to Landlords, Housing Associations, Councillors, CAB and DWP.practice.To assist the Benefits Team Leader with complaints and more complex claims.Work in conjunction with the Revenues and Customer Services departments to provide an efficient and joined up service undertaking both Revenues and Customer Service tasks which are appropriate to the role.Contribute to the efficient delivery of the Benefits Service and meet all performance targets set, both individual and team.Ensure cases of suspected fraud are referred to the Investigation Team and action fraud reports on completion of investigation to ensure that benefit is properly paid. Essential Skills:Minimum of 5 GCSEs grade C or above, or equivalent or a minimum of 2 years suitable relevant experience. Detailed knowledge of Housing Benefit and Council Tax Support legislation and guidance2 Years experience within a Housing Benefit environment or similar.Experience of dealing with customers in a face to face environment in a calm and effective manner.Use of computerised applications and keyboard skills.If you feel you are right for the role, apply today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • narberth, wales
        • temporary
        • £8.92 per hour
        • randstad business support
        About Our ClientThis is a really unique opportunity to join a fantastic organisation that really makes a difference!You will be working on a full time basis with a start date as soon as possible up until January 2021You will need to be available to start work as early as 7am on some days and also happy to finish as late as 8.30pm on the later shifts.Job Responsibilities:This role will require you to be a driver and have access to your own car as it involves travelling to different sites in the area.Some days you may be working closer to home, some days you could be travelling up to 45 mins to and from work.You will be working face to face with members of the public (with the appropriate PPE, which is provided) taking them through a series of questions, then cleaning down any areas the person has been in contact with in line with Health and Safety measures.Preferred Skills:We are looking for people that have fantastic Customer Service skills and the ability to complete and organise paperwork.Personal Attributes:You will need to be flexible, reliable, hard working and happy to commit to the duration of this temporary assignment.Associated Benefits:You will benefit from a fantastic induction and ongoing training, weekly pay, a great team working environment and access to Randstad's Hapi App which gives you discounts on the High Street and Experience Days.Please click APPLY NOW for further info!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        About Our ClientThis is a really unique opportunity to join a fantastic organisation that really makes a difference!You will be working on a full time basis with a start date as soon as possible up until January 2021You will need to be available to start work as early as 7am on some days and also happy to finish as late as 8.30pm on the later shifts.Job Responsibilities:This role will require you to be a driver and have access to your own car as it involves travelling to different sites in the area.Some days you may be working closer to home, some days you could be travelling up to 45 mins to and from work.You will be working face to face with members of the public (with the appropriate PPE, which is provided) taking them through a series of questions, then cleaning down any areas the person has been in contact with in line with Health and Safety measures.Preferred Skills:We are looking for people that have fantastic Customer Service skills and the ability to complete and organise paperwork.Personal Attributes:You will need to be flexible, reliable, hard working and happy to commit to the duration of this temporary assignment.Associated Benefits:You will benefit from a fantastic induction and ongoing training, weekly pay, a great team working environment and access to Randstad's Hapi App which gives you discounts on the High Street and Experience Days.Please click APPLY NOW for further info!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • cardiff, wales
        • temporary
        • £11.28 per hour
        • randstad business support
        We are currently looking for a friendly and enthusiastic Customer Service Advisor to join a fantastic team based in St Melons, Cardiff. If you are looking for full time hours on a temporary basis with a competitive salary, apply today! Job Duties:Answering customer queries on Waste and Clean water connections.Providing the initial customer interface via the various channels (telephone, internet & post) using corporate systems.Processing connection applications for water & sewerage services, including instigating, tracking and closing-out the relevant job in line with our commitments to the customer.Liaising with Land Agents/Minor Works/Operational staff.Providing standard documentation and application packs to our customers.Undertaking Drainage & Water searches for property conveyance purposes.Ensuring the relevant charges for our services are captured and quoted correctly.Support administrative services to the wider team.Undertaking any other duties as required to meet the needs of the business.Essential Skills:Educated to minimum GCSE or A Level preferableAt least 2 years' experience and a proven track record in a customer facing environmentExperience of working in a utility companyEnthusiastic about putting our customers first every dayExcellent communication skillsExcellent IT skills (MS Office, SAP)Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        We are currently looking for a friendly and enthusiastic Customer Service Advisor to join a fantastic team based in St Melons, Cardiff. If you are looking for full time hours on a temporary basis with a competitive salary, apply today! Job Duties:Answering customer queries on Waste and Clean water connections.Providing the initial customer interface via the various channels (telephone, internet & post) using corporate systems.Processing connection applications for water & sewerage services, including instigating, tracking and closing-out the relevant job in line with our commitments to the customer.Liaising with Land Agents/Minor Works/Operational staff.Providing standard documentation and application packs to our customers.Undertaking Drainage & Water searches for property conveyance purposes.Ensuring the relevant charges for our services are captured and quoted correctly.Support administrative services to the wider team.Undertaking any other duties as required to meet the needs of the business.Essential Skills:Educated to minimum GCSE or A Level preferableAt least 2 years' experience and a proven track record in a customer facing environmentExperience of working in a utility companyEnthusiastic about putting our customers first every dayExcellent communication skillsExcellent IT skills (MS Office, SAP)Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • pontypool, wales
        • temporary
        • £14.42 per hour
        • randstad business support
        About Our ClientThis is a fantastic opportunity to both work for a fantastic organisation and also work in a role that really does make a difference in these tough times the pandemic has presented us with.This is an opportunity up until the end of March 2021, but could go on for longer. You will be working three 12 hours shifts per week between 8am and 8pmJob Responsibilities:You will be responsible for contacting members of the public via telephone who have tested positive for COVID-19, you will be looking to establish as much information about people they may have come into contact with.The information you gather will then be reviewed to assess risk and then the organisation will take the relevant action to prevent the risk of infection increasing further.Preferred Skills:We are looking for someone who can display great experience in customer care and has great coordination and IT skills.Personal Attributes:The type of person that will work well in this role will have great levels of empathy, and the ability to use probing questions effectively.Associated Benefits:You will benefit from a great working location, lovely hours, a great rate of pay and working as part of an amazing team!Please click APPLY NOW for further details. Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        About Our ClientThis is a fantastic opportunity to both work for a fantastic organisation and also work in a role that really does make a difference in these tough times the pandemic has presented us with.This is an opportunity up until the end of March 2021, but could go on for longer. You will be working three 12 hours shifts per week between 8am and 8pmJob Responsibilities:You will be responsible for contacting members of the public via telephone who have tested positive for COVID-19, you will be looking to establish as much information about people they may have come into contact with.The information you gather will then be reviewed to assess risk and then the organisation will take the relevant action to prevent the risk of infection increasing further.Preferred Skills:We are looking for someone who can display great experience in customer care and has great coordination and IT skills.Personal Attributes:The type of person that will work well in this role will have great levels of empathy, and the ability to use probing questions effectively.Associated Benefits:You will benefit from a great working location, lovely hours, a great rate of pay and working as part of an amazing team!Please click APPLY NOW for further details. Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

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