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    3 jobs found in west midlands

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        • coventry, west midlands
        • permanent
        • £17,500 - £18,000 per year
        • randstad business support
        We are looking for a service desk advisor to join a customer service team of 20 in Coventry. The company provide software which you will be trained on and expected to support customers with their issues. Provide 1st Line Support to all customers (both internal and external) via telephone and email giving assistance when needed Ensure that all support requests are recorded accurately and professionallyEnsure any issues which require escalation are actioned in a timely manner Follow up with other support staff involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete.Increasing the number of first time fixes by information sharing and documentation of issues on the staff knowledge base.Take responsibility for ensuring that customers are kept fully updated at all times on the progress and resolution of issues that they have logged.Build strong relationships through problem understanding, timely resolution or escalation, communicating promptly on progress, creating a positive customer experience at all timesYour skills/ Experience Customer Service background Excellent communication skillsAbility to analyse and provide query resolution Demonstrate experience of raising tickets and point of escalation Ability to take ownership of issues Good time management skills Good level of IT Experience working in an analytic role beneficial but not essential Must be self-motivated and able to work without direct supervision, taking responsibility for completing assigned tasks to the required deadlines.Benefits to you Full time salary is £17500 rising to £18000 after probation 25 days holiday + BHPension Private medical insurance after probation Life assurance after 1 year Free Parking and easy transport links If you think that this is the role for you, please click apply today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        We are looking for a service desk advisor to join a customer service team of 20 in Coventry. The company provide software which you will be trained on and expected to support customers with their issues. Provide 1st Line Support to all customers (both internal and external) via telephone and email giving assistance when needed Ensure that all support requests are recorded accurately and professionallyEnsure any issues which require escalation are actioned in a timely manner Follow up with other support staff involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete.Increasing the number of first time fixes by information sharing and documentation of issues on the staff knowledge base.Take responsibility for ensuring that customers are kept fully updated at all times on the progress and resolution of issues that they have logged.Build strong relationships through problem understanding, timely resolution or escalation, communicating promptly on progress, creating a positive customer experience at all timesYour skills/ Experience Customer Service background Excellent communication skillsAbility to analyse and provide query resolution Demonstrate experience of raising tickets and point of escalation Ability to take ownership of issues Good time management skills Good level of IT Experience working in an analytic role beneficial but not essential Must be self-motivated and able to work without direct supervision, taking responsibility for completing assigned tasks to the required deadlines.Benefits to you Full time salary is £17500 rising to £18000 after probation 25 days holiday + BHPension Private medical insurance after probation Life assurance after 1 year Free Parking and easy transport links If you think that this is the role for you, please click apply today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • kenilworth, west midlands
        • permanent
        • competitive
        • randstad business support
        We are currently recruiting for an operations coordinator to join a lovely family run company near toKenilworth. You will be working in a small team for a very successful company, due to the location you will need to be able todrive.You will be working very closely with the operations director, managing the time and diaries of 12 engineers, havingthe responsibility to prioritise jobs and negotiate the best prices for parts!It is a fantastic opportunity for someone who likes to be busy, manage their own time and have ownership of theirworkload!Your responsibilities:Receive incoming service requests and dispatching of technical engineersArrange spare parts shipments to coincide with arrival of engineers and for return visitsArrange equipment as directed by the engineer / Operations ManagementLiaise with suppliers (oils, access platforms, engine suppliers) for assistance and/or labour resourceService administration - i.e. Invoicing, WarrantyManage the company's own fleet of rental machinesLiaise with customers for booking-in routine servicingManage engineer vehicles and replacements, uniforms and PPECover for Operations Manager in absence of holidays or customer visitsOversee time sheets to ensure working hours are reflected through to salaries and all overtime approved.Ad-hoc direct parts enquiries, ordering and invoicingIssue reports from operating system on requestEnsure Company operations are kept compliantMaintain the profitability of the CompanyYour Skills/ ExperienceExperience in a scheduling/ busy administration role is keyExperience in a technical environment would be advantageousExperience dealing and building relationships with engineers/ contractors etc.Excellent communication skills - especially over the telephoneWill have a friendly 'can-do' attitude and make customers feel comfortable that their issue will be sortedWill have a degree of commercial awareness and the need to achieve jobs on or below budgetCustomer focused attitudeStrong MS Office skills (Word, Excel and Outlook)Own driving license and access to a car (due to location)Benefits to youCompetitive salary of £20 - £25k depending on experience0830 to 1700 Monday to Friday.28 days holiday including bank holidayWorking in a small but friendly teamPensionFree parkingDeath in Service If you think that this is the role for you, please click apply today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        We are currently recruiting for an operations coordinator to join a lovely family run company near toKenilworth. You will be working in a small team for a very successful company, due to the location you will need to be able todrive.You will be working very closely with the operations director, managing the time and diaries of 12 engineers, havingthe responsibility to prioritise jobs and negotiate the best prices for parts!It is a fantastic opportunity for someone who likes to be busy, manage their own time and have ownership of theirworkload!Your responsibilities:Receive incoming service requests and dispatching of technical engineersArrange spare parts shipments to coincide with arrival of engineers and for return visitsArrange equipment as directed by the engineer / Operations ManagementLiaise with suppliers (oils, access platforms, engine suppliers) for assistance and/or labour resourceService administration - i.e. Invoicing, WarrantyManage the company's own fleet of rental machinesLiaise with customers for booking-in routine servicingManage engineer vehicles and replacements, uniforms and PPECover for Operations Manager in absence of holidays or customer visitsOversee time sheets to ensure working hours are reflected through to salaries and all overtime approved.Ad-hoc direct parts enquiries, ordering and invoicingIssue reports from operating system on requestEnsure Company operations are kept compliantMaintain the profitability of the CompanyYour Skills/ ExperienceExperience in a scheduling/ busy administration role is keyExperience in a technical environment would be advantageousExperience dealing and building relationships with engineers/ contractors etc.Excellent communication skills - especially over the telephoneWill have a friendly 'can-do' attitude and make customers feel comfortable that their issue will be sortedWill have a degree of commercial awareness and the need to achieve jobs on or below budgetCustomer focused attitudeStrong MS Office skills (Word, Excel and Outlook)Own driving license and access to a car (due to location)Benefits to youCompetitive salary of £20 - £25k depending on experience0830 to 1700 Monday to Friday.28 days holiday including bank holidayWorking in a small but friendly teamPensionFree parkingDeath in Service If you think that this is the role for you, please click apply today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • coventry, west midlands
        • permanent
        • £19,000 - £21,000 per year
        • randstad business support
        We have an exciting opportunity to join a fleet management company in Coventry! If you love working in a driven, customer focused and friendly environment then you'll feel right at home as part of this dedicated team. With the office conveniently located on a business park you never have to worry about parking. The ideal candidate will have experience in the fleet/ logistics industry and have a good level of vehicle knowledge!Your Responsibilities:Support all customer requirementsSupport all supplier requirements Deal with all queries on the phone and via onlineSee to the query process from start to finishDeal directly with clients keeping them updated on the progress of their orderMaintaining and delivering a first class customer service experience at all timesRepresenting the brand name in a positive and professional way at all timesHave a close eye for detail in all that you do You'll be expected to organise vehicle repairs and liaise between suppliers, repairers and customers. You will ensure that every customer receives the same level of assistance and guidance you yourself would expect. To deliver that you must be able to demonstrate:Strong customer focusKnowledge/experience of vehicles/cars etc from a previous roleEffective communication - both written and verbal.Passion for cars, bikes, mechanicsConfidence and competence at making external calls and answering inbound callsProblem solving skillsAbility to plan & organiseIT LiteracyProven ability to work under pressure Benefits:Salary of up to £21k Hours are 7/3 8/4 9/5 10/6 On-site parking and cycle storage28 days holidayFlexible benefitsIf you have fleet/ logistics/ transport experience and think this is the role for you, please click apply today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        We have an exciting opportunity to join a fleet management company in Coventry! If you love working in a driven, customer focused and friendly environment then you'll feel right at home as part of this dedicated team. With the office conveniently located on a business park you never have to worry about parking. The ideal candidate will have experience in the fleet/ logistics industry and have a good level of vehicle knowledge!Your Responsibilities:Support all customer requirementsSupport all supplier requirements Deal with all queries on the phone and via onlineSee to the query process from start to finishDeal directly with clients keeping them updated on the progress of their orderMaintaining and delivering a first class customer service experience at all timesRepresenting the brand name in a positive and professional way at all timesHave a close eye for detail in all that you do You'll be expected to organise vehicle repairs and liaise between suppliers, repairers and customers. You will ensure that every customer receives the same level of assistance and guidance you yourself would expect. To deliver that you must be able to demonstrate:Strong customer focusKnowledge/experience of vehicles/cars etc from a previous roleEffective communication - both written and verbal.Passion for cars, bikes, mechanicsConfidence and competence at making external calls and answering inbound callsProblem solving skillsAbility to plan & organiseIT LiteracyProven ability to work under pressure Benefits:Salary of up to £21k Hours are 7/3 8/4 9/5 10/6 On-site parking and cycle storage28 days holidayFlexible benefitsIf you have fleet/ logistics/ transport experience and think this is the role for you, please click apply today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

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