- Role OverviewThe Senior Analyst provides Tier 2+ IT client support for software, hardware (physical and virtual), manufacturing/distribution technologies, and peripherals. This role diagnoses technical issues, fulfills requests, and collaborates with end users and technology teams to maintain operational SLAs and deliver high-quality IT services.Key ResponsibilitiesTechnical Support & Troubleshooting: Deliver Tier 2+ support for hardware, software, operatiRole OverviewThe Senior Analyst provides Tier 2+ IT client support for software, hardware (physical and virtual), manufacturing/distribution technologies, and peripherals. This role diagnoses technical issues, fulfills requests, and collaborates with end users and technology teams to maintain operational SLAs and deliver high-quality IT services.Key ResponsibilitiesTechnical Support & Troubleshooting: Deliver Tier 2+ support for hardware, software, operati
- Role OverviewDrives testing, process optimization, and operational efficiency within Securities Finance. Manages UAT, process review lifecycles, and cross-functional relationships between business and technical teams.Key ResponsibilitiesProcess & Strategy: Review operational processes, perform root cause analysis, report metrics, and design new business flows. Evaluate toolsets and recommend solutions.Testing & Readiness: Manage process usability/load testRole OverviewDrives testing, process optimization, and operational efficiency within Securities Finance. Manages UAT, process review lifecycles, and cross-functional relationships between business and technical teams.Key ResponsibilitiesProcess & Strategy: Review operational processes, perform root cause analysis, report metrics, and design new business flows. Evaluate toolsets and recommend solutions.Testing & Readiness: Manage process usability/load test
