2 jobs found in South West

W are looking for a Collections Officer (Drug and Alcohol) to join a family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions.The position of Drug and Alcohol Collector is within our Rapid Diagnostics business. As a D&A Collector you will work at a fixed location and be required to carry out point of care testing using our oral fluid and breath collection methods. This job description will be reviewed periodically and is subject to change by management.RESPONSIBILITIES: Conduct testing competently following testing procedures, checklists, customer requirements and instructions in order to deliver a quality D&A testing service at the customer location.To provide availability to attend collections during the day, evenings, weekends and public holidays in line with business needs, on a flexible based as per the monthly rota provided during the month prior.To remain current with process by reading and acknowledging updates within the required time frame and be audited to remain competent.Any other reasonable duties as directed by the management of the business. BASIC QUALIFICATIONS | EDUCATION: Educated to National Standards.Access to a computer and printer at home.Good verbal, written and communication skills.IT literate and basic skill in Word, Excel & Outlook. A self-motivated individual with a flexible approach to work. Ability to follow set processes to ensure the right outcome. Pass all security checks required to attend the customers site. COMPETENCIES: Pioneering - Continual self-reviewing to ensure you meet and exceed customer expectations and feeding back improvements for consideration. Achieving - Communicating effectively ensuring customers are aware of the right information and are updated on changes is they occur in relation to their testing. Caring - Understand the impact of the actions taken or omissions made within your role and how they affect others both internally and externally. Using this information to ensure only positive outcomes. Enduring - Ensuring changes to any process through up dates or feedback are implemented immediately.

We are looking for an experienced Regional Team Leader (South West) to join a family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions.The position of Regional Team Leader is within our Rapid Diagnostics business located Regionally across the UK. This role requires you to lead and manage a team of Collecting Officers that provide the collection of legally defensible samples for our customers across the South West of the UK.RESPONSIBILITIES: Be trained in all collection methodology and complete corporate and collecting officer onboarding, providing a comprehensive understanding of all collection processes and documentation.Complete regular sample collections ensuring you remain competent to deliver training and conduct audits.Responsible for the provision of a fully covered on call rota for the Collection Network Emergency Response Call Out Service to meet business KPI's.Participate on an equal basis in the Regional Team Leader rota providing technical support and guidance for the Network of Collecting Officers, covering in and out of hours across 365 days of the year.Responsible for ensuring that collections are allocated to the closest, available and appropriately trained Collecting Officers.Responsible for customer complaint management and trend analysis, line managing collecting officers using trend data to reduce complaints and improve service provision. You will need to work closely with Customer Services - UK Workplace to adhere to the complaint KPI's (investigate and respond within 10 working days)Conduct collecting officer audits in line with the audit schedule for immediate team and provide support auditing other teams as required. Responsible for implementing and managing collecting officer performanceSupport the recruitment of Collecting OfficersResponsible for managing the leaver processes of Collecting OfficersResponsible for the management of stock and equipment Responsible for ensuring the Collecting Officers meet Health & Safety standards which include but is not limited to:Meeting the Working Time Directive (WTD) by effectively monitoring on-call and routine work ensuring the conditions are metEnsuring the wellbeing of the Collecting Officer by ensuring they take annual leave appropriately and that we meet business availability requirementsYou will be required to conduct regular customer collections in all testing methodologies to help you remain competent to continue to deliver training and conduct collector audits