1 job found in West Midlands

We are currently recruiting for an experienced Account Manager to join a leading distribution company in Coleshill. You will be the main point of contact for customers on the telephone and on emails, so your communication skills in your chosen language must be excellent as well as having a genuine passion for customer service!Key Responsibilities:Act as point of contact for any and all matters specific to all customers.Building and maintaining strong, long-lasting customer relationships.Customer account management, including supporting the External TerritoryManagers on their strategic account portfolio to maximise profit and customer loyalty.Answer client queriesIdentify new business opportunities among existing customersWork closely with internal teams and external key account managers to improve customer experience To manage the day to day customer experience for a portfolio of customers ensuring agreed service standards are provided and coordinating corrective action as required. Manage customer orders, prepare and proactively follow up on quotations.To liaise with all operations colleagues to ensure a coordinated and consistent support for customers queries and or related processes to support customer retention and satisfaction.To support the Key Account Managers on their strategic account portfolio.Co-ordinate the delivery of agreed targets (e.g. revenue, margin, volume) within agreed budget to meet the wider requirements of the business for the defined customer portfolio.Provide administrative support to contracts outside a defined portfolio base, as required. Your Skills/ Experience:Proven work experience as an Account Manager, Sales Account Manager, Junior Account Manager, Telesales, Customer Services Representative or other relevant role.Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation.Language skills Solid experience with CRM software and MS Office (MSWord / MS Excel).Experience delivering client-focused solutions to customer needs.Good understanding and interest in E-Commerce and using online tools and software.Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.Excellent listening, negotiation and presentation abilities.Strong verbal and written communication skills.Benefits to you:Salary of £23k + bonus 25 days holiday plus statutory holidays, Simply Health cash planPension contributionWorking either 8:00am-4:30pm or 9:00am-5:30pm on a rota in the main office in Coleshill or remotely as part of an agreed flexible working arrangement usually based at home address.If you think that this is the role for you, please click apply!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.