Job Title: Visitor Experience Officer
Organisation: Northern Ireland Assembly
Contract: 1st Oct - 31st Dec 2026
Hours: Part Time Hours - 4 days per week Mon-Thurs x 18.5 Hours
Salary: AG8 - £14568 per annum
Visitor Experience Officers are usually the first person visitors will meet in Parliament Buildings. The successful applicant will be responsible for meeting and greeting visitors; signposting and providing information; reception duties; signing visitors into the Building; issuing security passes; conducting a range of guided tours and providing administrative and operational support as required by the team.
Benefits
- Enhanced holiday package
- Weekly pay
- Free onsite parking
- Free Uniform - Visitor Experience Officers will be supplied with a Visitor Experience Team Uniform including;Trousers, T-shirt and Gilet.
- Randstad Employee Assistance Programme inclusive of access to counselling services
What we need from you
- Availability to work Monday 9.30am-2.30pm and 10am-2.30pm on Tuesday, Wednesday & Thursday
- Willingness to complete a Basic Access NI check
- Completion of mandatory training to include First Aid, Fire Safety, Fire Evacuation, Safeguarding & Child protection policy
Essential Qualifications
'A' level passes A*- C in 2 separate subjects and 5 GCSEs at grade A*-C including English Language and Maths. AND At least 2 years' experience in a customer focused role with the following duties:
- a) Providing information verbally in a clear and engaging manner to a diverse range of people at all levels, including members of the public, team members, and managers.
- b) Working as part of a close-knit team to deliver a range of customer focused services to a high standard
- c) Problem solving, organising workload and giving attention to detail to ensure excellent service delivery
- d) Using effective written and administrative skills to produce clear, accurate, high quality work to deadlines.
OR At least 4 years' experience in a customer focused role as outlined in points a-d
Role Responsibilities
- Providing high quality customer service to a diverse range of stakeholders and visitors, greeting visitors at reception and providing information & security passes
- Providing tours of Parliament Buildings to a wide range of audiences in a confident, inclusive, politically neutral and engaging manner
- Assisting the Visitor Experience Management team to continuously improve the experience & share ideas
- Assisting with event management, problem solving and assisting event organisers as required
- Working closely with colleagues within the Visitor Experience team, being flexible and dynamic in relation to service delivery
- Managing electronic mailboxes, phone calls and dealing with routine correspondence accurately and promptly
- Gathering information and feedback and using Microsoft Office and bespoke internal Assembly software systems and databases effectively to prepare documents
- Providing high quality and timely administrative support, filing, photocopying and diary management
- Inputting data and maintaining records in databases, spreadsheets and electronic filing systems
- Organising and providing support to meetings, events and visits including issuing papers, ordering hospitality, meeting and greeting external visitors and officials, and responding to any queries
- Recording information to support the production of minutes and draft minutes
- Checking and processing invoices for payment through electronic payment system
Randstad Care acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Care is an equal opportunities employer and decisions are made on merits alone.
Did you know that Randstad Care have been awarded a place on the National Clinical Staffing Framework for the NHS? This means we will be able to bring you more opportunities within nursing & midwifery and clinical staffing.
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