waitress/waiter.

Part time- 20-30 hours

Service Area description

Working in the downstairs kiosk/Tearoom at Talkin Tarn County Park

Purpose of this post

Ø To serve drinks/food at the café.

Ø To offer advice/guidance for visitors to Talkin Tarn.

Ø To carry out basic site maintenance at Talkin Tarn.

Key job specific accountabilities

1. To serve customers food and drink from the catering establishments at Talkin Tarn.

2. To be the 'front of house' staff to visitors using Talkin Tarn to ensure they receive a high-quality visitor experience.

3. To support other users of Talkin Tarn, e.g. hirers of rooms/buildings, the water sports operator to ensure they offer a high-quality experience.

4. To promote best practice in meeting the requirements of Health & Safety legislation, Food Safety & Hygiene legislation and to comply with any other relevant statutory legislation. Ensuring that all health & safety checks are maintained daily and appropriate records kept.

5. Complete paperwork in line with council procedures.

6. Undertake duties such as the locking and unlocking of Talkin Tarn Tea Room and Shop, plus toilets. Setting alarm systems and security of depot, other buildings along with responsibility for tools, plant & equipment.

7. Promote Best Value, excellence in customer service, a focus on continuous improvement and the promotion of these in the delivery of services and employment within the context of equality of opportunity and cultural diversity.

8. Implement and monitor a positive performance culture, complying with policies and procedures that enable delivery of agreed targets and service standards.

9. Establish and maintain effective two-way communication with staff, colleagues, Members and customers, seeking out and responding to opinions in order to further enhance the quality of service delivery.

10. Undertake such other duties that are required from time to time and are commensurate with this position.

Essential Criteria - Qualifications, knowledge, experience and expertise

o Minimum Educational Requirement - 3 GCSE's including Maths & English at grades A-C or equivalent

o Basic food hygiene certificate (D)

Experience

o Experience in a catering environment.

o Experience of a service orientated environment

o Positive customer relationships and delivering of customer needs

o Working knowledge of Food Hygiene & Health & Safety regulations

Skills

o Committed to leading / 'living' the Council's principles and core values to ensure that Carlisle continues to be a Clear, Committed and Confident organisation (the 3Cs).

o Commitment to highest levels of service delivery (A,I).

o Flexible and pragmatic approach to work (A,I).

o Professional but friendly outlook and attitude (A,I).

o Self-motivated and enthusiastic and an ability to operate with own initiative (A,I).

o Ability to work as part of and contribute to the value of a team approach (A,I).

o Confident and tactful.

o Ability to work without supervision.

o Committed to the delivery of customer focused services and continuous service improvement.

o Good customer relation skills.

o Ability to resolve problems using initiative and diplomacy.

o Ability to deal with diverse range of people including angry and irate people.

o Able to remain calm and courteous at all times.

o Willingness to participate in relevant training to ensure continuing Professional Development.

Other factors

o Must be available to work evenings, weekends and school holidays.

Randstad Business Support is acting as an Employment Business in relation to this vacancy.