JOB ADVERTISEMENT: WELL BEING ADVISER
Position Title: Well being Adviser
Reports To: Student Well being and Inclusion Manager
Grade: NG6
Location: Harrow / West End Sites (Flexibility to work across all University sites required)
Job Purpose
Situated within the Student Support and Residential Life service cluster, the Well being Adviser plays a key role in providing specialist well being-related advice and support to students, collaborating closely with internal and external partners.
Key aspects of the role include:
...- Proactive & Early Intervention: Developing tailored support for students facing significant personal barriers to study.
- Safeguarding & Crisis Support: Safeguarding vulnerable students through direct intervention, signposting, or referrals.
- Health Promotion & Training: Designing and delivering innovative health promotion activities and training staff and students on student support and safeguarding.
Main Responsibilities & Accountability's
1. Student Casework
- Receive and manage referrals for students needing specific support interventions, including assessing, planning, and reviewing individual ongoing requirements.
- Provide initial advice and case contact for students experiencing trauma or who are victims of crime (including hate crime and gender-based violence). Flexibility with working hours may be required for urgent situations.
- Identify and escalate safeguarding risks for vulnerable students.
- Work closely with the Head of Student Support & Residential Life on fitness-to-study matters, case conferences, and follow-up support.
2. Partnership Working
- Liaise with key internal stakeholders (Senior Tutors, Disability Tutors, Course Leaders) to plan, coordinate, and monitor individual care and progression plans.
- Manage relationships with local health providers (GPs, sexual health services, drug/alcohol services) to ensure easy access for students on-site.
3. Service Design & Development
- Lead the development of accessible support services for disadvantaged or underrepresented student cohorts (e.g., care-experienced and estranged students).
- Design, deliver, and evaluate student health promotion programs tailored to the student life cycle, in collaboration with the Student's Union.
- Contribute to training workshops for students and staff to support a whole-university approach to well being.
- Stay updated on HE sector best practices, research, and innovative support approaches through external networking.
- Participate in regular policy and procedure reviews to ensure evidence-based, compliant practices.
- Undertake other duties appropriate to the grade as required.
Context & Dimensions
- Directorate Context: Part of a small team within Student and Academic Services (SAS), providing support across West End and Harrow campuses.
- Autonomy & Impact: Requires a high degree of autonomy, workload management, and stakeholder engagement. No direct line management or budgetary responsibilities.
- Health & Safety: Maintain an active understanding of individual health and safety responsibilities and workplace risk awareness.
Person Specification
CategoryEssentialDesirableQualifications* Degree-level education OR equivalent experience in welfare/support within HE, health, or social care.
* Professional qualifications (e.g., Social Worker, Occupational Therapist).
* Professional body accreditation/registration.
* Specialised training (e.g., Sexual Violence Liaison, Mental Health First Aid Instructor, Advocacy).
Experience & Knowledge
* Assessment of support needs and risk management, including statutory referrals.
* Experience working in FE/HE or community social care with high-need individuals.
* Effective casework management, record-keeping, and crisis response.
* Understanding of legal, equal opportunity, and safeguarding issues in HE.
* Experience delivering well being/mental health training.
* Strong internal and external networking capabilities.
* Experience working with young adults and marginalised groups.
* Detailed understanding of barriers impacting learning.
Skills & Abilities
* Competence in managing client crises and making appropriate referrals.
* Excellent interpersonal and communication skills with vulnerable individuals.
* Clear understanding of confidentiality and professional boundaries.
* Emotional resilience and ability to work calmly under pressure.
* Strong collaborative, organisational, and time-management skills.
* Proficient in digital tools (Microsoft 365, social media, web developments).
* Proven skills in designing and delivering wellbeing and inclusion training.Other Requirements
* Satisfactory Enhanced Disclosure and Barring Service (DBS) check.
* Commitment to an inclusive, fair learning environment free from harassment and discrimination.
