The Opportunity
Are you a finance leader with a passion for payments and people development? We are looking for a Team Lead for Payments Operations to join our Manchester-based team. In this pivotal role, you will align our finance strategy with broader business objectives, driving key initiatives within one of the world's most dynamic e-commerce environments.
You won't just manage a team; you will inspire a group of Analysts and Accountants to embrace change, scale efficiency through better tooling, and deliver the insights needed to steer global business decisions.
Key Responsibilities
Leadership & Coaching: Manage and inspire a team of Payments Process Analysts and Accountants, translating departmental goals into actionable personal objectives and OKRs.
Operational Excellence: Ensure all KPIs and SLAs are met accurately and timely. Serve as the final word on prioritising workloads and balancing team capacity.
Reporting & Compliance: Establish a robust reporting framework to support decision-making and process improvements. You will be responsible for reviewing business and SOx controls on a monthly basis.
Strategic Partnership: Act as a business advisor to stakeholders across Treasury, Credit Control, and Corporate Accounting. Work closely with Product communities to understand how new features impact payment operations.
Continuous Improvement: Identify process bottlenecks and work with Financial Systems and IT to implement data-driven enhancements and new data models.
Performance Management: Track performance levels, conduct formal reviews, and proactively manage the growth and development of your team members.
Who You Are
We are looking for a "player-coach"-someone who is a motivational people manager but is equally comfortable rolling up their sleeves to solve complex operational challenges.
Requirements:
Experience: 3-5 years of broad job knowledge in Finance or Payments Operations, with progressively increasing levels of responsibility.
Leadership: Proven experience managing people and building high-performing, people-centered teams.
Education: Bachelor's degree required; a Master's degree is preferred.
Analytical Mindset: You possess a curious, tenacious approach to data, with the ability to analyse trends and variances to produce meaningful management dashboards.
Communication: Excellent verbal and written skills. You must be able to gain consensus among large groups and adapt your style to work with stakeholders from diverse cultures.
Adaptability: Ability to thrive in a complex, fast-paced environment that operates with the agility of a start-up.
Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
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