The Community Manager holds overall operational and commercial accountability for the asset. This role oversees on-site operations, team leadership, financial management, and resident engagement to achieve budgeted performance goals, maintain occupancy, and ensure a high standard of living for all residents.
Key Responsibilities
Operational & Site Leadership
- Oversee day-to-day building operations, ensuring the physical environment, grounds, and amenities meet high standards of safety, cleanliness, and maintenance.
- Lead, direct, and develop on-site staff, fostering a collaborative and high-performing team culture.
- Conduct regular site walkabouts and building audits to proactively identify maintenance needs or operational improvements.
- Manage planned and reactive maintenance, work order processing, and major refurbishment schedules alongside internal engineering teams and external contractors.
Commercial & Financial Management
- Manage the asset's financial performance, attending regular P&L reviews and managing operational expenditure against agreed budgets.
- Formulate and manage annual operating budgets, commercial forecasting, and revenue variance reporting for asset stakeholders.
- Oversee financial workflows, including raising Purchase Orders (POs), approving invoices, and tracking vendor performance.
- Optimize site yield and net operating income (NOI) through dynamic rate recommendations and arrears management.
Sales, Leasing & Marketing
- Partner with marketing leads to implement localized leasing strategies and promotional campaigns based on regional market trends.
- Monitor lease expirations, tenancy renewals, and unit availability to minimize void periods and maintain target occupancy.
- Oversee on-site lettings activities, ensuring smooth move-in/move-out processes and compliance with tenancy regulations.
Resident Relations & Community Building
- Act as the primary escalation point for resident concerns, driving high levels of resident satisfaction and retention.
- Coordinate community events, resident communications, and local engagement initiatives to enhance overall resident experience.
- Manage tenancy processes, including periodic apartment inspections, rent collection procedures, and statutory notices.
Health, Safety & Compliance
- Ensure site operations comply with statutory UK housing legislation, landlord/tenant law, and Health & Safety regulations.
- Drive site safety culture by managing risk assessments, compliance logging, and emergency incident reporting systems.
Person Specification & Requirements
- Experience: Proven experience managing operations, driving leasing performance, and holding P&L/budgetary accountability within the residential property sector (Build-to-Rent, PBSA, or mixed-use management).
- Leadership: Demonstrated ability to recruit, lead, and develop on-site teams and contractors.
- Knowledge: In-depth understanding of UK Landlord & Tenant legislation and Health & Safety standards (IOSH or NEBOSH desirable).
- Systems: Proficient in standard property management software/CRMs and MS Office (Excel, Word, Outlook).
- Skills: Strong numerical skills, commercial acumen, and excellent written and verbal communication abilities.
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
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