Job Title: Customer Service Representative - Financial Services
Location: Cobalt Business Park, Newcastle upon Tyne (Onsite)
Position Type: Full-Time Contract (Inside IR35)
Role Overview
We are seeking professional and customer-focused agents to join a dedicated contact centre team in Newcastle. You will act as the first point of contact for personal loan account customers, handling enquiries, managing customer requests, and providing high-quality support.
Key Responsibilities
- Handle high-volume inbound calls regarding personal loan accounts with professionalism and empathy.
- Aim for first-contact resolution while maintaining strong compliance and GDPR standards.
- Update and maintain accurate customer records within internal management systems.
- Work collaboratively within a supportive team environment to meet key performance indicators (KPIs) such as Average Handling Time.
Working Hours & Schedule
- Hours: 37.5 hours per week.
- Shift Pattern: Scheduled on a 6-week rotation covering Monday to Friday (8am - 8pm) and Saturday to Sunday (9am - 6pm).
Requirements
- Required Experience: Proven experience working in a call centre, contact centre, or fast-paced customer service environment.
- Desirable Experience: Background in financial customer service, personal loans, or customer record management (CRM) systems.
- Skills: Strong communication skills, adaptability, attention to detail, and a team-player mindset
Apply: Interested? Click APPLY to submit your application today.
Randstad Technologies is acting as an Employment Business in relation to this vacancy.
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