Job Title: Desktop Support Engineer
Location: Fenchurch Street, London; onsite 5 days a week
Type of employment: 6 months Contract
Responsibilities:
- Positively interact with and support users with their technical issues and requests via Microsoft Teams calls and onsite deskside visits
- Assist with support and troubleshoot introduction of new software and deployment as needed Interact with vendors and provide handson support
- Assist and train users when necessary on common productivity applications including Microsoft Office 365
- Provide Tier1 support of wired and wireless networking remote access VPN multifactor authentication Escalate issues as needed to wider resolver groups
- Provide level 1 and 2 support for our onsite colleagues acting as the Aspen IT Guru for all matters related to Technology Support
- Provide onsite white glove support build relationships with executives support staff and visitors and promptly assist them with their questions incidents and service requests
- Manage colleague expectations remotely using effective communication quick resolution in keeping with our outstanding customer support services ensure service levels are maintained and provide highest level of colleague experience
- Track all requests maintaining ownership of the issue and providing consistent and timely resolutions
- Troubleshoot and repair any hardware software issues that cannot be resolved by Global Service Desk which includes more complex issues
- Receive and work new and existing tickets via Calls Chats and Ticket Assignments in ServiceNow
If you're excited about the role we want to hear from you!
Please apply with a copy of your CV or send it to Prasanna . merugu @ randstaddigital . com and let's start the conversation!
Randstad Technologies is acting as an Employment Business in relation to this vacancy.
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