My global tech company is looking for Systems Admin/Platform Admin/Digital admin, a to join its Platform Support Team. Thiis is a midweight role so 2-6 years would be ideal experience wise.
THIS IS NOT A DEVELOPER ROLE
You will be responsible for delivering portal solutions and responding to queries from the client services team. Additionally, you will operate our learning management ecosystem, set up new client portals, and assemble learning experiences within the system. Your role will also involve setting up subscription-based learning options, managing user accounts, and creating trial and demo access. You will work closely with the client services team to troubleshoot problems and act as the escalation point to the wider Platform team for more technical investigation.
Experience in website creation or using learning management systems (LMS) would be a significant advantage. Familiarity with platforms, building within platforms, and uploading files are also desirable skills. Experience with their primary LMS, Canvas, would allow a candidate to hit the ground running
A digital background and experience working on multi-platform SaaS products are essential, specific experience in EdTech is less critical. The ability to understand and work with SAS products and having a technical mindset from experiences like setting up websites is more valuable
Essential Skills
- Experience using and operating Jira for task and issue management.
- Proficient in managing and updating websites, including those driven by content management systems (CMS).
- Knows the value of the the user journey experience
- Excellent communication skills, with the ability to effectively convey information to non-technical stakeholders.
- Experience in managing and prioritizing large volumes of requests efficiently.
- Familiarity with creating and managing subscriptions and e-commerce listings.
- Experience working in a support environment or facilitating a support team from a digital technical perspective.
Desirable Skills
- Experience administering learning management systems (LMS) Ideally CANVAS.
- Knowledge of CMS platforms and familiarity with editing HTML and CSS.
- Knowledge oi website accessibility and SEO.
- Experience with data analysis and reporting to drive decision-making.
Role Duties
- Efficiently triage the backlog of incoming tickets in Jira
- Collaborate with the team to prioritize high-impact tickets and negotiate their resolution on the Kanban board.
- Set up and configure client portals and courses within the learning management systems.
- Manage user accounts, including creation, maintenance, and troubleshooting of access issues.
- Provide technical support and guidance to internal staff
- Administer subscription management systems to set up learning options.
- Handle first-line troubleshooting queries in collaboration with the client services team.
- Regularly gather data metrics to provide insights into system usage and engagement.
- Perform uploads and imports of content, files, and copy into learning experiences to assist the Content team in delivering new and corrected content.
This is a 6 month contract role initially and my client offers hybrid working. It is a great opportunity to join a thriving global Teach company and make an immediate impact. I have interview slots ready to be filled so get in touch ASAP to ensure you don't miss out on them.
Randstad Technologies is acting as an Employment Business in relation to this vacancy.
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