Seeking an experienced HR Operations Program Manager to join our team. This individual contributor role is critical in driving operational excellence and delivering world-class employee services across International, with a primary focus on service delivery and a strong foundation in HR Operations program management - having experience in People Mgmt, Service Mgmt, Focus on Big Picture as well as decision making using Data Insights and Reporting.
Required Competencies & Capabilities
- Service Delivery Excellence: Proven ability to design, optimize, and manage end-to-end service delivery processes, ensuring high-quality, efficient, and compliant operations for employee People Service Delivery programs.
- Service Delivery Program Expertise: Deep understanding of Service Delivery programs (Offboarding, HR Transformation, etc.), including regulatory requirements, market trends, and best practices.
- Cross-Functional (XFN) Collaboration & Relationship Building: Skilled at partnering with HR, Payroll, Legal, IT, and other teams to resolve complex issues, drive process improvements, and deliver seamless employee experiences.
- Strategic Problem Solving: Strong analytical and problem-solving skills, able to identify root causes, analyze data, and implement effective solutions to operational challenges.
- Stakeholder Management & Communication: Excellent verbal and written communication skills, with the ability to convey complex concepts to diverse audiences, influence without authority, and build consensus across teams.
- Change Management: Experience leading change initiatives, including process improvements, program rollouts, and adoption of new tools or policies, while managing stakeholder expectations and minimizing disruption.
- Customer-Centric Mindset: Demonstrates a relentless focus on employee experience, proactively anticipating needs, resolving escalations, and continuously seeking ways to add value for Meta employees.
- Project & Program Management: Advanced project/program management skills, including planning, prioritization, execution, and risk management, with a track record of delivering results in a fast-paced, ambiguous environment.
________________________________________
Preferred Qualifications & Experience
- Minimum 8 years of operational experience in HR, service delivery, or related fields, ideally within a multinational environment.
- Demonstrated success in leading service delivery programs or initiatives as an individual contributor, with a track record of driving operational improvements.
- Experience with HR Operations Service Delivery administration in EMEA is highly advantageous.
- Strong analytical, problem-solving, and project management skills.
- Excellent communication and stakeholder management abilities.
- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities.
Randstad encourage applications from individuals of all ages & backgrounds. Whilst appointments will be made on merit alone candidates must be able to prove their right to work in the UK or the Republic of Ireland (as relevant). Randstad acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
...
