Key Responsibilities:
Act as a senior point of contact for clients, occupiers and key stakeholders, building trusted relationships and providing clear, commercially focused advice.
Lead the delivery of best-in-class property management services across a complex mixed-use portfolio, in accordance with leases, management agreements, client objectives and industry best practice.
Take ownership of portfolio performance, service standards, key performance indicators, risk reporting and delivery of agreed management plans.
Provide leadership, direction and support to property managers, building management teams and external partners, including setting objectives, monitoring performance, coaching and developing colleagues.
Coordinate Facilities Management, Health & Safety, Security, Property Accounting, Asset Management, Leasing, HR and other specialist teams to deliver integrated portfolio outcomes.
Maintain oversight of statutory and regulatory compliance, ensuring issues are addressed promptly, risks are escalated appropriately and accurate assurance information is available to clients and senior management.
Lead the preparation and review of annual service charge and residential operating budgets, cash-flow forecasts, year-end reconciliations and associated occupier communications in line with RICS guidance and client requirements.
Monitor operating and capital expenditure against approved budgets, challenge variances and identify efficiencies without compromising compliance, service quality or asset performance.
Ensure accurate and timely billing and collection of rent, service charge, utilities and other sums due, working with Property Accounting and Credit Control to achieve agreed collection targets and resolve aged debt.
Oversee lease administration, tenancy data, insurance requirements, legal notices, tenant applications, lease events and property records, ensuring systems remain complete and current.
Prepare and present concise, accurate client reports, recommendations, asset plans and management information, translating operational and financial data into clear decisions and actions.
Present internal Asset/Property management meetings, ensuring decisions, minutes and actions are recorded and progressed within agreed timescales.
Identify and deliver opportunities to improve customer experience, occupier engagement, placemaking, operational efficiency, sustainability and long-term asset value.
Lead or oversee mobilisation and demobilisation of properties, ensuring effective due diligence, handover, risk control and continuity of service.
Drive continuous improvement through effective use of systems, data, benchmarking and lessons learned, maintaining strong controls and high-quality output across the team.
Contribute to annual Asset Business Plans, quarterly asset reviews and strategic initiatives, providing property management insight and recommendations.
Participate in the Residential Management and the on-call rota where required.
Knowledge:
Degree-level education or equivalent relevant professional experience, preferably in property or real estate.
MRICS qualification preferred, with substantial post-qualification experience.
In-depth knowledge of commercial and residential property management, landlord and tenant matters and relevant UK legislation.
Strong working knowledge of the RICS professional standards and guidance applicable to service charges, client money and property management.
Experience:
Significant property management experience, including responsibility for complex, high-profile or mixed-use assets and demanding client mandates.
Proven experience of managing senior client and occupier relationships and advising on operational, financial, compliance and lease-related matters.
Demonstrable ownership of service charge budgets, financial performance, arrears, management reporting and risk controls.
Experience leading multidisciplinary teams, managing performance and developing colleagues.
Experience of property mobilisation, business planning, continuous improvement and delivery against key performance indicators.
Evidence of identifying value-enhancing initiatives, additional services or business development opportunities is desirable.
Skills:
Strong leadership and people-management capability, with the confidence to set direction, delegate effectively and hold others accountable.
Excellent relationship, communication, presentation, negotiation and influencing skills.
Commercially astute, with strong financial, analytical and problem-solving capability and sound professional judgement.
Able to translate complex property, financial and compliance matters into concise recommendations for senior decision-makers.
Highly organised and self-sufficient, able to prioritise competing demands, manage deadlines and maintain attention to detail.
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
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