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        • london, london
        • contract
        • competitive
        • full-time
        E-Commerce Business Analyst - RetailMy global retail company is looking for an expereicned Business Analyst with indpeth knowledge of digital transformation couple with expeirnce of wotkign in the retail sector to join their origanistaion on a contract basis.Working within the eCommerce project team and Programme lead, this eCommerce Business Analyst (eCommerce/Digital, Retail, IT BA) will have extensive experience of managing end to end customer journeys and eCommerce deliveries across eCommerce platforms.The successful eCommerce Business Analyst (eCommerce/Digital, Retail, IT BA) candidate will have a solid background in retail/eCommerce and have particular experience in the following areas:* Experience of delivering eCommerce customer journeys end to end including technical integrations (CRM, Marketing, Social Media)* Delivering Business Analyst requirements on an eCommerce/Digital Platform implementation * Supporting analysis activity in order to specific requirements and make inform business decisions * Excellent stakeholder management skills and strong workshop management * Retail or eCommerce Customer Journey experience is essentialThis is an expecting opportunity to join a forward thinking retail business so do get in touch ASAP to find out more.Randstad Technologies is acting as an Employment Business in relation to this vacancy.
        E-Commerce Business Analyst - RetailMy global retail company is looking for an expereicned Business Analyst with indpeth knowledge of digital transformation couple with expeirnce of wotkign in the retail sector to join their origanistaion on a contract basis.Working within the eCommerce project team and Programme lead, this eCommerce Business Analyst (eCommerce/Digital, Retail, IT BA) will have extensive experience of managing end to end customer journeys and eCommerce deliveries across eCommerce platforms.The successful eCommerce Business Analyst (eCommerce/Digital, Retail, IT BA) candidate will have a solid background in retail/eCommerce and have particular experience in the following areas:* Experience of delivering eCommerce customer journeys end to end including technical integrations (CRM, Marketing, Social Media)* Delivering Business Analyst requirements on an eCommerce/Digital Platform implementation * Supporting analysis activity in order to specific requirements and make inform business decisions * Excellent stakeholder management skills and strong workshop management * Retail or eCommerce Customer Journey experience is essentialThis is an expecting opportunity to join a forward thinking retail business so do get in touch ASAP to find out more.Randstad Technologies is acting as an Employment Business in relation to this vacancy.
        • guildford, south east
        • permanent
        • £23,000 - £26,000 per year
        • full-time
        JOB ROLE: Software Support Analyst/1st Line SupportLOCATION: Guilford TYPE: Full time, permanent SALARY: CompetitiveAre you a Software Support Analyst or 1st Line Support and consider yourself an adaptable problem-solver? Do you have expertise in IT as well as excellent customer service skills? Randstad are recruiting a Software Support Analyst to join the software provider of the largest veterinary medicines producer in the world.Responsibilities:Reporting to the Head of Support, the successful candidate will provide a first line of contact and response for all incoming support calls and emails from all customers. They will install software systems on varied networks and hardware and train staff on how to make the best use of the software. Ideal Experience/Qualifications:- Good IT expertise - Proficiency in SQL, HTML and CSS would be of great advantage- Customer focused - Excellent communication skills- Able to build rapport quickly- Self-sufficient and organised- Enjoy problem solving- Have an ability to adapt to an ever-changing environment- Experience in a customer facing role would be ideal Are you interested in being part of a growing dynamic company? Do you enjoy putting your IT, problem solving and customer service skills to the test? Then get in touch today to learn more! Randstad Business Support is acting as an Employment Agency in relation to this vacancy.
        JOB ROLE: Software Support Analyst/1st Line SupportLOCATION: Guilford TYPE: Full time, permanent SALARY: CompetitiveAre you a Software Support Analyst or 1st Line Support and consider yourself an adaptable problem-solver? Do you have expertise in IT as well as excellent customer service skills? Randstad are recruiting a Software Support Analyst to join the software provider of the largest veterinary medicines producer in the world.Responsibilities:Reporting to the Head of Support, the successful candidate will provide a first line of contact and response for all incoming support calls and emails from all customers. They will install software systems on varied networks and hardware and train staff on how to make the best use of the software. Ideal Experience/Qualifications:- Good IT expertise - Proficiency in SQL, HTML and CSS would be of great advantage- Customer focused - Excellent communication skills- Able to build rapport quickly- Self-sufficient and organised- Enjoy problem solving- Have an ability to adapt to an ever-changing environment- Experience in a customer facing role would be ideal Are you interested in being part of a growing dynamic company? Do you enjoy putting your IT, problem solving and customer service skills to the test? Then get in touch today to learn more! Randstad Business Support is acting as an Employment Agency in relation to this vacancy.
        • birmingham, west midlands
        • contract
        • £26,000 - £33,000 per year
        • full-time
        A client of mine are looking for a Data Analyst to join their team on an initial 6-month FTC with the view to join the company full-time. They are a hugely innovating business that use great technology and data to help customers save money.The Data Analyst will need to be experienced across Data Analysis and Business Intelligence with the ability to create reports and dashboards using Qliksense. You will need to be an expert with SQL and any exposure to vehicle data or fleet management is a huge plus.You will be joining a small team so will need the ability to hit the ground running and there is the potential for this role to become permanent as the team expands at the start of 2021.Role: Data AnalystLocation: BirminghamIf this sounds like a role you are a good fit for and are interested in hearing further, don't hesitate to apply.Randstad Technologies is acting as an Employment Business in relation to this vacancy.
        A client of mine are looking for a Data Analyst to join their team on an initial 6-month FTC with the view to join the company full-time. They are a hugely innovating business that use great technology and data to help customers save money.The Data Analyst will need to be experienced across Data Analysis and Business Intelligence with the ability to create reports and dashboards using Qliksense. You will need to be an expert with SQL and any exposure to vehicle data or fleet management is a huge plus.You will be joining a small team so will need the ability to hit the ground running and there is the potential for this role to become permanent as the team expands at the start of 2021.Role: Data AnalystLocation: BirminghamIf this sounds like a role you are a good fit for and are interested in hearing further, don't hesitate to apply.Randstad Technologies is acting as an Employment Business in relation to this vacancy.
        • london, london
        • contract
        • £300 - £400, per day, Remote working
        • full-time
        A client of mine are looking for a Data Analyst to join their team on an initial 6-month contract as they are looking to build a brand new data warehouse in AWS using Snowflake.The Data Analyst will need to be experienced across Data Analysis and Business Intelligence with the ability to create reports and dashboards using PowerBI. You will need to be an expert with SQL and adept at using Python.You will be joining a small team so will need the ability to hit the ground running as a self-starter.The role is currently fully remote but as we go back to normal (we hope!) it'll be a mix of remote and office work.Role: Data AnalystLocation: LondonRate: £350 p/dayIf this sounds like a role you are a good fit for and are interested in hearing further, don't hesitate to apply.Randstad Technologies is acting as an Employment Business in relation to this vacancy.
        A client of mine are looking for a Data Analyst to join their team on an initial 6-month contract as they are looking to build a brand new data warehouse in AWS using Snowflake.The Data Analyst will need to be experienced across Data Analysis and Business Intelligence with the ability to create reports and dashboards using PowerBI. You will need to be an expert with SQL and adept at using Python.You will be joining a small team so will need the ability to hit the ground running as a self-starter.The role is currently fully remote but as we go back to normal (we hope!) it'll be a mix of remote and office work.Role: Data AnalystLocation: LondonRate: £350 p/dayIf this sounds like a role you are a good fit for and are interested in hearing further, don't hesitate to apply.Randstad Technologies is acting as an Employment Business in relation to this vacancy.
        • swansea, wales
        • permanent
        • £20,000 - £24,000 per year
        • full-time
        IT Service Desk Analyst - Swansea with home working - up to £24,000A successful people-focused service provider is urgently seeking a new Service Desk Analyst to join their team in Swansea (although you will be mostly home working). You will be responsible for remote 1st/2nd line IT Support across a broad technology stack with additional responsibility for supporting streaming services and online web conference tools.They need someone with a credible background in IT support, a great customer focus, and the enthusiasm / flexibility to pick up on any support issue. As the successful candidate you must have:- Extensive experience of 1st/2nd line IT Support- A technical background in supporting Windows, Virtual machines, remote desktops- Experience of supporting Audio Visual (AV) or streaming services would be an advantage, but not essential- An excellent customer focus and good communication skills You will be rewarded with an excellent package that includes:- Basic salary of circa £20,000 to £24,000 depending on skills and experience- Pension- Bonus- Home working This is an urgent role where the hiring manager is looking to shortlist for interview immediately. Please send a copy of your CV to me ASAP to be considered. Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        IT Service Desk Analyst - Swansea with home working - up to £24,000A successful people-focused service provider is urgently seeking a new Service Desk Analyst to join their team in Swansea (although you will be mostly home working). You will be responsible for remote 1st/2nd line IT Support across a broad technology stack with additional responsibility for supporting streaming services and online web conference tools.They need someone with a credible background in IT support, a great customer focus, and the enthusiasm / flexibility to pick up on any support issue. As the successful candidate you must have:- Extensive experience of 1st/2nd line IT Support- A technical background in supporting Windows, Virtual machines, remote desktops- Experience of supporting Audio Visual (AV) or streaming services would be an advantage, but not essential- An excellent customer focus and good communication skills You will be rewarded with an excellent package that includes:- Basic salary of circa £20,000 to £24,000 depending on skills and experience- Pension- Bonus- Home working This is an urgent role where the hiring manager is looking to shortlist for interview immediately. Please send a copy of your CV to me ASAP to be considered. Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        • leicester, east midlands
        • permanent
        • £35,000 - £40,000, per year, bonus, healthcare & pension
        • full-time
        Manhattan WMS IT Support Analyst - 100% home working - Up to £40,000A successful, large-scale UK logistics company is urgently seeking a new Application Support Analyst with experience of supporting Manhattan Warehouse Management systems (WMS). You will be responsible for Manhattan Application Support down to an SQL and database level.This role is 100% home working so you can be based anywhere in the UK. As the successful candidate you must have:- Extensive experience of supporting Manhattan Warehouse Management applications- A technical background in SQL and database manipulation / troubleshooting- Experience of Linux servers- An excellent customer focus and communication skills- A background in ITIL environments would be an advantage, but not essential- A self starter mentality and the ability to work effectively from home You will be rewarded with an excellent package that includes:- Basic salary of circa £35,000 to £40,000 depending on skills and experience- Pension- Bonus- Home working / Flexible working This is an urgent role where the hiring manager is looking to shortlist for interview immediately. Please send a copy of your CV to me ASAP to be considered. Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        Manhattan WMS IT Support Analyst - 100% home working - Up to £40,000A successful, large-scale UK logistics company is urgently seeking a new Application Support Analyst with experience of supporting Manhattan Warehouse Management systems (WMS). You will be responsible for Manhattan Application Support down to an SQL and database level.This role is 100% home working so you can be based anywhere in the UK. As the successful candidate you must have:- Extensive experience of supporting Manhattan Warehouse Management applications- A technical background in SQL and database manipulation / troubleshooting- Experience of Linux servers- An excellent customer focus and communication skills- A background in ITIL environments would be an advantage, but not essential- A self starter mentality and the ability to work effectively from home You will be rewarded with an excellent package that includes:- Basic salary of circa £35,000 to £40,000 depending on skills and experience- Pension- Bonus- Home working / Flexible working This is an urgent role where the hiring manager is looking to shortlist for interview immediately. Please send a copy of your CV to me ASAP to be considered. Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        • london, london
        • permanent
        • £45,000 - £55,000, per year, Bonus, private medical, gym etc
        • full-time
        Randstad Technologies are delighted to be partnered with a Global entity based in London who are looking for a Service Delivery Analyst to work in their Cyber function. They have a very robust function already, but are looking to build a SOC in the London office (to be managed by an MSSP.)The role is split between 50% hands on work and 50% service delivery. Although based in London (working 9-5), the role does have a global scope. My client are very keen to secure a candidate with strong service delivery skills, and will happily supply security training to someone who has worked in a high level service delivery role.Experience Required;At least 3 years experience in an IT service delivery role (preferably InfoSec based.)Knowledge of service delivery frameworks such as ITIL.Experience working in a SOC is desirable.Experience managing external MSPs would be highly desirable.Vendor/3rd party management skills. Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        Randstad Technologies are delighted to be partnered with a Global entity based in London who are looking for a Service Delivery Analyst to work in their Cyber function. They have a very robust function already, but are looking to build a SOC in the London office (to be managed by an MSSP.)The role is split between 50% hands on work and 50% service delivery. Although based in London (working 9-5), the role does have a global scope. My client are very keen to secure a candidate with strong service delivery skills, and will happily supply security training to someone who has worked in a high level service delivery role.Experience Required;At least 3 years experience in an IT service delivery role (preferably InfoSec based.)Knowledge of service delivery frameworks such as ITIL.Experience working in a SOC is desirable.Experience managing external MSPs would be highly desirable.Vendor/3rd party management skills. Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        • london, london
        • permanent
        • £40,000 - £55,000, per year, Bonus, private medical, gym etc
        • full-time
        Randstad Technologies are delighted to be partnered with a Global entity based in London who are looking for a Senior SOC Analyst. They have a very robust function already, but are looking to build a SOC in the London office (to be managed by an MSSP.)The role is split between 50% hands on work and 50% service delivery. Although based in London (working 9-5), the role does have a global scope. My client are very keen to secure a candidate with strong service delivery skills, and will happily supply security training to someone who has worked in a high level service delivery role.Experience Required;At least 3 years experience in an IT service delivery role (preferably InfoSec based.)Knowledge of service delivery frameworks such as ITIL.Experience working in a SOC is desirable.Experience managing external MSPs would be highly desirable. Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        Randstad Technologies are delighted to be partnered with a Global entity based in London who are looking for a Senior SOC Analyst. They have a very robust function already, but are looking to build a SOC in the London office (to be managed by an MSSP.)The role is split between 50% hands on work and 50% service delivery. Although based in London (working 9-5), the role does have a global scope. My client are very keen to secure a candidate with strong service delivery skills, and will happily supply security training to someone who has worked in a high level service delivery role.Experience Required;At least 3 years experience in an IT service delivery role (preferably InfoSec based.)Knowledge of service delivery frameworks such as ITIL.Experience working in a SOC is desirable.Experience managing external MSPs would be highly desirable. Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        • cardiff, wales
        • contract
        • £14.33 - £18.72 per hour
        • full-time
        My client is currently in the market for a Data Analyst to come on board for an initial 3 month contract with a view to extend. You will need to be able to follow complex formulas, understand how models are working and develop the model. Skills and ExperienceHigh level of competence in manipulation and presentation of data within Microsoft Excel and well developed skills in other Microsoft packages.Attention to detail combined with the ability to create attractive visuals.Experience in developing interactive Excel and PowerBI dashboards.Must have expert knowledge of Excel formulas and VBA to understand complex Excel pay models created by external organisations.Highly developed analytical and problem-solving skills, demonstrable ability to interpret and analyse large and complex datasets.Have developed modelling and forecasting tools.This role is paying up to £18.72 per hour and is INSIDE of IR35. If this role is of any interest, please apply for the role and I will be in touch. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
        My client is currently in the market for a Data Analyst to come on board for an initial 3 month contract with a view to extend. You will need to be able to follow complex formulas, understand how models are working and develop the model. Skills and ExperienceHigh level of competence in manipulation and presentation of data within Microsoft Excel and well developed skills in other Microsoft packages.Attention to detail combined with the ability to create attractive visuals.Experience in developing interactive Excel and PowerBI dashboards.Must have expert knowledge of Excel formulas and VBA to understand complex Excel pay models created by external organisations.Highly developed analytical and problem-solving skills, demonstrable ability to interpret and analyse large and complex datasets.Have developed modelling and forecasting tools.This role is paying up to £18.72 per hour and is INSIDE of IR35. If this role is of any interest, please apply for the role and I will be in touch. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
        • london, london
        • permanent
        • £60,000 - £75,000, per year, Bonus, private medical, gym etc
        • full-time
        Randstad Technologies are delighted to be partnered with a Global entity based in London who are looking for someone to head up their new SOC. They have a very robust function already, but are looking to build a SOC in the London office (to be managed by an MSSP.)The role is split between 80% SOC Management (including one Senior Analyst) and 20% service delivery. Although based in London (working 9-5), the role does have a global scope.Experience Required;At least 5 years experience in an IT Security position.Experience working within a SOC is desirable.Experience with common InfoSec management processes such as ISO2700x, COBIT & NIST (NIST would be very desirable but not essential.)Demonstrable knowledge of Service Delivery frameworks such as ITIL.Excellent communication skills. Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        Randstad Technologies are delighted to be partnered with a Global entity based in London who are looking for someone to head up their new SOC. They have a very robust function already, but are looking to build a SOC in the London office (to be managed by an MSSP.)The role is split between 80% SOC Management (including one Senior Analyst) and 20% service delivery. Although based in London (working 9-5), the role does have a global scope.Experience Required;At least 5 years experience in an IT Security position.Experience working within a SOC is desirable.Experience with common InfoSec management processes such as ISO2700x, COBIT & NIST (NIST would be very desirable but not essential.)Demonstrable knowledge of Service Delivery frameworks such as ITIL.Excellent communication skills. Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        • city of london, london
        • contract
        • £15.00 - £16.00 per hour
        • full-time
        This client are arguably one of the biggest tech companies globally, and alongside your standard renumeration, when you return to offices, you'll be treated to free breakfast/lunch/dinner/snacks, on-site gym, spa facilities, sleep pods, free coffee shops throughout building, games rooms, and roof gardens with some of the best views the city has to offer. Role: Customer Success Analyst (2nd Line support) Location London, Kings Cross (Working From Home Initially due to Covid-19)Duration: ASAP for 12 MonthsPay Rate: £16.50 p/h (£34,000 p/a)Hours: 7am-4pm Covering Monday-Sunday (Will work 5 days a week so includes some weekend shifts)Hours for this role are 7am-4pm. These shifts need to be covered 7 days a week so you will work 5 days a week split across weekdays and weekends. Some weeks it may be no weekend shifts, some weeks it will be 1 day over the weekend, and then some weeks will be both days over the weekend. Reporting to the Customer Support Operations Manager for the brand, the Customer Success Analyst (CSA) will contribute to and follow business procedures for anticipating, receiving, responding, and resolving customer queries and issues that may arise from implementation and use of the Health products. Responsibilities:- Proactively monitors product platform performance and activity levels and takes action on anomalies- Assists consumers, clinicians, and partner representatives with order management, setup, deployment, and technical issues or questions through email, chat, SMS, social media, and phone support- Logs all inbound and outbound customer events, including issue and action details in the Customer Relationship Management (CRM) system- Manages a case queue for handling within specified service level agreements (SLAs)- Multitasks on assignments and duties through multiple systems and tools while troubleshooting with customers or investigating with colleagues- Use critical thinking and logic skills to isolate and resolve technical issues- Escalates or elevates cases to the proper tier, team, or external party when applicable or necessary- Coordinates with engineering, IT, product management, or partner staff to ensure that all outstanding cases are responded to and/or closed on time, within SLAs, and to the customer's satisfaction- Effectively communicates sales, service, and technical information with customers and partners- Provides social media and community support by monitoring channels and forums, analyzing traffic and user engagement, tracking sentiment, and ensuring timely responses to customers and followers' queries and comments- Quickly identifies, reports and escalates new emerging customer issues, product problems, major incidents, or system outages- Promotes high customer satisfaction by exemplifying the brand hallmarks, including helpfulness, ingenuity, dedication, collaboration, and professionalism- Thoughtfully assesses field events to suggest changes to products or services to fulfill customer needs and/or improve quality- Prepares regular and ad hoc reports for management regarding customer service activity, performance, and experience- Contributes to the development of and compliance with the company's policies and procedures- Performs other duties as assigned by management Minimum Qualifications:- Educational background in technical fields (coursework, degrees, or certifications)- 1+ years in a Tier 2/3 Technical Support role.- Experience with technology (software or hardware) development or deployment- Excellent interpersonal, written, and verbal communication skills- Strong customer service orientation- Ability to work independently with little oversight or direction- Willingness to work a non-standard schedule Preferred Qualifications:- Experience supporting medical products or services, or working in a clinical setting- Familiarity with programming languages such as Go and/or Swift.- Knowledge or experience of technical deployment using tools such as Kubernetes.- Experience utilising proactive system monitoring and reporting tools.- Previous experience working in a regulated industry- Ability to operate with enthusiasm and flexibility in a constantly evolving team environment- Familiarity with CRM and communications (e.g., telephony, chat, social media) software applications- High aptitude to learn and pick up new subjects, especially technology-related (hardware and software)- Ability to manage, reconcile, and incorporate input from multiple stakeholders - Experience or interests in healthcare- Familiarity with collaborative documentation tools such as Google Docs, Sheets, Slides, Drive- Multitasking and organization skills, with high attention to detail Apply Now! To get your CV in front of the hiring manager today.Randstad Business Support is acting as an Employment Business in relation to this vacancy.
        This client are arguably one of the biggest tech companies globally, and alongside your standard renumeration, when you return to offices, you'll be treated to free breakfast/lunch/dinner/snacks, on-site gym, spa facilities, sleep pods, free coffee shops throughout building, games rooms, and roof gardens with some of the best views the city has to offer. Role: Customer Success Analyst (2nd Line support) Location London, Kings Cross (Working From Home Initially due to Covid-19)Duration: ASAP for 12 MonthsPay Rate: £16.50 p/h (£34,000 p/a)Hours: 7am-4pm Covering Monday-Sunday (Will work 5 days a week so includes some weekend shifts)Hours for this role are 7am-4pm. These shifts need to be covered 7 days a week so you will work 5 days a week split across weekdays and weekends. Some weeks it may be no weekend shifts, some weeks it will be 1 day over the weekend, and then some weeks will be both days over the weekend. Reporting to the Customer Support Operations Manager for the brand, the Customer Success Analyst (CSA) will contribute to and follow business procedures for anticipating, receiving, responding, and resolving customer queries and issues that may arise from implementation and use of the Health products. Responsibilities:- Proactively monitors product platform performance and activity levels and takes action on anomalies- Assists consumers, clinicians, and partner representatives with order management, setup, deployment, and technical issues or questions through email, chat, SMS, social media, and phone support- Logs all inbound and outbound customer events, including issue and action details in the Customer Relationship Management (CRM) system- Manages a case queue for handling within specified service level agreements (SLAs)- Multitasks on assignments and duties through multiple systems and tools while troubleshooting with customers or investigating with colleagues- Use critical thinking and logic skills to isolate and resolve technical issues- Escalates or elevates cases to the proper tier, team, or external party when applicable or necessary- Coordinates with engineering, IT, product management, or partner staff to ensure that all outstanding cases are responded to and/or closed on time, within SLAs, and to the customer's satisfaction- Effectively communicates sales, service, and technical information with customers and partners- Provides social media and community support by monitoring channels and forums, analyzing traffic and user engagement, tracking sentiment, and ensuring timely responses to customers and followers' queries and comments- Quickly identifies, reports and escalates new emerging customer issues, product problems, major incidents, or system outages- Promotes high customer satisfaction by exemplifying the brand hallmarks, including helpfulness, ingenuity, dedication, collaboration, and professionalism- Thoughtfully assesses field events to suggest changes to products or services to fulfill customer needs and/or improve quality- Prepares regular and ad hoc reports for management regarding customer service activity, performance, and experience- Contributes to the development of and compliance with the company's policies and procedures- Performs other duties as assigned by management Minimum Qualifications:- Educational background in technical fields (coursework, degrees, or certifications)- 1+ years in a Tier 2/3 Technical Support role.- Experience with technology (software or hardware) development or deployment- Excellent interpersonal, written, and verbal communication skills- Strong customer service orientation- Ability to work independently with little oversight or direction- Willingness to work a non-standard schedule Preferred Qualifications:- Experience supporting medical products or services, or working in a clinical setting- Familiarity with programming languages such as Go and/or Swift.- Knowledge or experience of technical deployment using tools such as Kubernetes.- Experience utilising proactive system monitoring and reporting tools.- Previous experience working in a regulated industry- Ability to operate with enthusiasm and flexibility in a constantly evolving team environment- Familiarity with CRM and communications (e.g., telephony, chat, social media) software applications- High aptitude to learn and pick up new subjects, especially technology-related (hardware and software)- Ability to manage, reconcile, and incorporate input from multiple stakeholders - Experience or interests in healthcare- Familiarity with collaborative documentation tools such as Google Docs, Sheets, Slides, Drive- Multitasking and organization skills, with high attention to detail Apply Now! To get your CV in front of the hiring manager today.Randstad Business Support is acting as an Employment Business in relation to this vacancy.

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