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        • manchester, north west
        • contract
        • £20,000 per year
        • full-time
        An exiting opportunity has arisen to join one of the largest FMCG businesses in the UK as they seek a Korean speaking customer service executive working from home for a 6 month fixed term contract to assist with covering peak working a variation of shifts (days)Developing & maintaining relationships with customers is crucial to the success and expansion of the client to assist with supporting there ambitious growth.They are looking for commercially astute, ambitious individuals that can bring fresh and innovative thinking help drive them forwardResponsibilities of the role: Resolving customer queries via Telephone, Email, Live Chat & Social Media channelsWorking within the international Customer Service TeamWorking to department targetsMaintaining a high level of quality on each call or contactStriving for first time resolutionBuilding customer relationshipsUnderstanding customer needs and providing suitable resolutionsRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        An exiting opportunity has arisen to join one of the largest FMCG businesses in the UK as they seek a Korean speaking customer service executive working from home for a 6 month fixed term contract to assist with covering peak working a variation of shifts (days)Developing & maintaining relationships with customers is crucial to the success and expansion of the client to assist with supporting there ambitious growth.They are looking for commercially astute, ambitious individuals that can bring fresh and innovative thinking help drive them forwardResponsibilities of the role: Resolving customer queries via Telephone, Email, Live Chat & Social Media channelsWorking within the international Customer Service TeamWorking to department targetsMaintaining a high level of quality on each call or contactStriving for first time resolutionBuilding customer relationshipsUnderstanding customer needs and providing suitable resolutionsRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • newport, wales
        • permanent
        • £22,000 per year
        • full-time
        Are you a customer service orientated superstar and want to work in a friendly and supportive environment? Are you a Fluent in German and in English? Then I want to talk to you! We have an exciting opportunity to join a business that are enjoying a period of growth. This is a great time to be joining a company that are going from strength to strength. This company are based on the outskirts of Newport, and is near to major commuting routes by car or bus! Whether you are a recent grad, or have tumps of experience, this company will provide the training, development and career opportunities to help you reach the top of your game! Benefits:On-site parkingSalary is £22,000 per annum25 days holiday plus bank holidayEnhanced maternity and paternity payPool table in the kitchen areaChance to achieve Monthly bonuses through Employee of the Month schemeTraining programmeGreat working hours - Monday to Friday and no evenings! As the provider of Customer Service for our Customers, you will be able to demonstrate:Great customer service skillsExcellent presentation and communication skillsStrong inter-personal skillsGood team work ethic Responsibilities:Dealing with Customer queries via email and telephoneUpdating customer records accurately on in house systemsManaging internal diariesHandling customer complaints through to resolutionSharing best practice with team This isn't your normal customer service advisor role, it is within a smaller company who really take their time to service their clients, and provide a smooth and stress free experience. If you are a people person, and believe the best way to do something is how you want it done, then this is for you. If this sounds like the role for you, don't hesitate, apply today.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Are you a customer service orientated superstar and want to work in a friendly and supportive environment? Are you a Fluent in German and in English? Then I want to talk to you! We have an exciting opportunity to join a business that are enjoying a period of growth. This is a great time to be joining a company that are going from strength to strength. This company are based on the outskirts of Newport, and is near to major commuting routes by car or bus! Whether you are a recent grad, or have tumps of experience, this company will provide the training, development and career opportunities to help you reach the top of your game! Benefits:On-site parkingSalary is £22,000 per annum25 days holiday plus bank holidayEnhanced maternity and paternity payPool table in the kitchen areaChance to achieve Monthly bonuses through Employee of the Month schemeTraining programmeGreat working hours - Monday to Friday and no evenings! As the provider of Customer Service for our Customers, you will be able to demonstrate:Great customer service skillsExcellent presentation and communication skillsStrong inter-personal skillsGood team work ethic Responsibilities:Dealing with Customer queries via email and telephoneUpdating customer records accurately on in house systemsManaging internal diariesHandling customer complaints through to resolutionSharing best practice with team This isn't your normal customer service advisor role, it is within a smaller company who really take their time to service their clients, and provide a smooth and stress free experience. If you are a people person, and believe the best way to do something is how you want it done, then this is for you. If this sounds like the role for you, don't hesitate, apply today.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • newcastle upon tyne, north east
        • permanent
        • £16,000 - £18,000 per year
        • full-time
        Customer Support AgentSalary £16,000 - £18,00037.5 hours per weekNewcastle basedThe role:I am looking for a customer service specialist to join a busy target-driven team based in Newcastle.Salary: 16,000 - 18,000 PAMy client is an online gambling company that offers online casino to a range of markets, Why we need you:You'll be an ambassador for one of their new Casino brands, liaising directly with their players via email and live chat to answer their questions, resolve their queries; always providing fast, accurate, thorough and friendly responses. You will strive to ensure the players; experience is a positive one, and finally you will be on top of your game, when having to inform players of any upcoming promotions.Who are we looking for:You need to have the ability to demonstrate excellent verbal and written communication skills in English (any other additional language is welcome) and to be customer-focused. You should be highly-organised with great attention to detail and able to evaluate and prioritise customer demands.As the ideal candidate, you will have:They expect you to be familiar with MS Office, especially Word and Excel, and any relevant experience in online gaming, or online payment processing, is an advantage, as are additional language skills.What is the plan for the Customer Support Agent role? Answer chats and emails to customers accurately and exceeding their expectations within the target timescales. Provide excellent customer service on our Casino products in an expedient manner Identify, research, and resolve customer issues. Be self-motivated use own initiative to be able to utilise available resources to improve knowledge and help customers. Work as part of a team to improve the overall performance of the Customer Service Provide all CSR duties in English Proven problem-solving skills High level of attention to detail Ability and desire to deliver exceptional levels of Customer Service Clear thinking and problem solving Flexible and willing to work daily/evening shiftsWhat happens next?If you feel you are suitable and interested in this role please send your up-to-date CV and a covering letter explaining how you believe you would be a good fit the this position.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Customer Support AgentSalary £16,000 - £18,00037.5 hours per weekNewcastle basedThe role:I am looking for a customer service specialist to join a busy target-driven team based in Newcastle.Salary: 16,000 - 18,000 PAMy client is an online gambling company that offers online casino to a range of markets, Why we need you:You'll be an ambassador for one of their new Casino brands, liaising directly with their players via email and live chat to answer their questions, resolve their queries; always providing fast, accurate, thorough and friendly responses. You will strive to ensure the players; experience is a positive one, and finally you will be on top of your game, when having to inform players of any upcoming promotions.Who are we looking for:You need to have the ability to demonstrate excellent verbal and written communication skills in English (any other additional language is welcome) and to be customer-focused. You should be highly-organised with great attention to detail and able to evaluate and prioritise customer demands.As the ideal candidate, you will have:They expect you to be familiar with MS Office, especially Word and Excel, and any relevant experience in online gaming, or online payment processing, is an advantage, as are additional language skills.What is the plan for the Customer Support Agent role? Answer chats and emails to customers accurately and exceeding their expectations within the target timescales. Provide excellent customer service on our Casino products in an expedient manner Identify, research, and resolve customer issues. Be self-motivated use own initiative to be able to utilise available resources to improve knowledge and help customers. Work as part of a team to improve the overall performance of the Customer Service Provide all CSR duties in English Proven problem-solving skills High level of attention to detail Ability and desire to deliver exceptional levels of Customer Service Clear thinking and problem solving Flexible and willing to work daily/evening shiftsWhat happens next?If you feel you are suitable and interested in this role please send your up-to-date CV and a covering letter explaining how you believe you would be a good fit the this position.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • newport, wales
        • permanent
        • £22,000 - £23,000 per year
        • full-time
        Are you a customer service orientated superstar and want to work in a friendly and supportive environment? Are you a Fluent in German and in English? Then I want to talk to you! We have an exciting opportunity to join a business that are enjoying a period of growth. This is a great time to be joining a company that are going from strength to strength. This company are based on the outskirts of Newport, and is near to major commuting routes by car or bus! Whether you are a recent grad, or have tumps of experience, this company will provide the training, development and career opportunities to help you reach the top of your game! Benefits:On-site parkingFlexible working from home options - up to 3 days a week! Salary is £22,000 per annum25 days holiday plus bank holidayEnhanced maternity and paternity payPool table in the kitchen areaChance to achieve Monthly bonuses through Employee of the Month schemeTraining programmeGreat working hours - Monday to Friday and no evenings! As the provider of Customer Service for our Customers, you will be able to demonstrate:Great customer service skillsExcellent presentation and communication skillsStrong inter-personal skillsGood team work ethic Responsibilities:Dealing with Customer queries via email and telephoneUpdating customer records accurately on in house systemsManaging internal diariesHandling customer complaints through to resolutionSharing best practice with team This isn't your normal customer service advisor role, it is within a smaller company who really take their time to service their clients, and provide a smooth and stress free experience. If you are a people person, and believe the best way to do something is how you want it done, then this is for you. If this sounds like the role for you, don't hesitate, apply today.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Are you a customer service orientated superstar and want to work in a friendly and supportive environment? Are you a Fluent in German and in English? Then I want to talk to you! We have an exciting opportunity to join a business that are enjoying a period of growth. This is a great time to be joining a company that are going from strength to strength. This company are based on the outskirts of Newport, and is near to major commuting routes by car or bus! Whether you are a recent grad, or have tumps of experience, this company will provide the training, development and career opportunities to help you reach the top of your game! Benefits:On-site parkingFlexible working from home options - up to 3 days a week! Salary is £22,000 per annum25 days holiday plus bank holidayEnhanced maternity and paternity payPool table in the kitchen areaChance to achieve Monthly bonuses through Employee of the Month schemeTraining programmeGreat working hours - Monday to Friday and no evenings! As the provider of Customer Service for our Customers, you will be able to demonstrate:Great customer service skillsExcellent presentation and communication skillsStrong inter-personal skillsGood team work ethic Responsibilities:Dealing with Customer queries via email and telephoneUpdating customer records accurately on in house systemsManaging internal diariesHandling customer complaints through to resolutionSharing best practice with team This isn't your normal customer service advisor role, it is within a smaller company who really take their time to service their clients, and provide a smooth and stress free experience. If you are a people person, and believe the best way to do something is how you want it done, then this is for you. If this sounds like the role for you, don't hesitate, apply today.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • newport, wales
        • permanent
        • £22,000 per year
        • full-time
        Are you a customer service orientated superstar and want to work in a friendly and supportive environment? Are you a Fluent in German and in English? Then I want to talk to you! We have an exciting opportunity to join a business that are enjoying a period of growth. This is a great time to be joining a company that are going from strength to strength. This company are based on the outskirts of Newport, and is near to major commuting routes by car or bus! Whether you are a recent grad, or have tumps of experience, this company will provide the training, development and career opportunities to help you reach the top of your game! Benefits:On-site parkingSalary is £22,000 per annum25 days holiday plus bank holidayEnhanced maternity and paternity payPool table in the kitchen areaChance to achieve Monthly bonuses through Employee of the Month schemeTraining programmeGreat working hours - Monday to Friday and no evenings! As the provider of Customer Service for our Customers, you will be able to demonstrate:Great customer service skillsExcellent presentation and communication skillsStrong inter-personal skillsGood team work ethic Responsibilities:Dealing with Customer queries via email and telephoneUpdating customer records accurately on in house systemsManaging internal diariesHandling customer complaints through to resolutionSharing best practice with team This isn't your normal customer service advisor role, it is within a smaller company who really take their time to service their clients, and provide a smooth and stress free experience. If you are a people person, and believe the best way to do something is how you want it done, then this is for you. If this sounds like the role for you, don't hesitate, apply today.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Are you a customer service orientated superstar and want to work in a friendly and supportive environment? Are you a Fluent in German and in English? Then I want to talk to you! We have an exciting opportunity to join a business that are enjoying a period of growth. This is a great time to be joining a company that are going from strength to strength. This company are based on the outskirts of Newport, and is near to major commuting routes by car or bus! Whether you are a recent grad, or have tumps of experience, this company will provide the training, development and career opportunities to help you reach the top of your game! Benefits:On-site parkingSalary is £22,000 per annum25 days holiday plus bank holidayEnhanced maternity and paternity payPool table in the kitchen areaChance to achieve Monthly bonuses through Employee of the Month schemeTraining programmeGreat working hours - Monday to Friday and no evenings! As the provider of Customer Service for our Customers, you will be able to demonstrate:Great customer service skillsExcellent presentation and communication skillsStrong inter-personal skillsGood team work ethic Responsibilities:Dealing with Customer queries via email and telephoneUpdating customer records accurately on in house systemsManaging internal diariesHandling customer complaints through to resolutionSharing best practice with team This isn't your normal customer service advisor role, it is within a smaller company who really take their time to service their clients, and provide a smooth and stress free experience. If you are a people person, and believe the best way to do something is how you want it done, then this is for you. If this sounds like the role for you, don't hesitate, apply today.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • leeds, yorkshire and the humber
        • permanent
        • £21,000 - £25,000, per year, Bonus, Benefits, Pension, Parking
        • full-time
        A fast growing business that works in the construction and civil engineering sectors has an immediate opportunity for a Hire Desk Administrator to join the team in Leeds. The role is ideally suited to someone with knowledge of the hire industry from sectors such as equipment or vehicle hire and leasing who can deliver exceptional customer service to businesses across the Yorkshire region and who can convert enquiries into bookings by working closely with the commercial, technical and sales teams to fully understand the product offering and identify solutions for a variety of customer needs.Duties of the Hire Desk Administrator will include:Taking inbound calls and acting as the first point of contact for customer enquiries, responding in a timely and effective mannerIdentifying the appropriate product offering for customers and coordinating fulfilment of ordersMaintaining contract rates and negotiating where necessaryIdentifying opportunities to cross sell products or servicesEnsuring the accurate administration of contracts and orders, maintaining system and paperwork accuracy Supporting the business with periodic stock takesWe're looking for an individual with good communication skills who's comfortable talking to customers in the construction, housing and civil engineering sectors about their need to hire plant and equipment. You'll need a good standard of IT skills especially with Microsoft packages and the ability to effectively operate and manage a CRM system. Previous experience of the Hire sector is preferred.On offer is the chance to join a growing business in a sector that is set for significant growth. The salary and benefits package on offer is generous, and there is opportunity for personal development and progression with a reputable business.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        A fast growing business that works in the construction and civil engineering sectors has an immediate opportunity for a Hire Desk Administrator to join the team in Leeds. The role is ideally suited to someone with knowledge of the hire industry from sectors such as equipment or vehicle hire and leasing who can deliver exceptional customer service to businesses across the Yorkshire region and who can convert enquiries into bookings by working closely with the commercial, technical and sales teams to fully understand the product offering and identify solutions for a variety of customer needs.Duties of the Hire Desk Administrator will include:Taking inbound calls and acting as the first point of contact for customer enquiries, responding in a timely and effective mannerIdentifying the appropriate product offering for customers and coordinating fulfilment of ordersMaintaining contract rates and negotiating where necessaryIdentifying opportunities to cross sell products or servicesEnsuring the accurate administration of contracts and orders, maintaining system and paperwork accuracy Supporting the business with periodic stock takesWe're looking for an individual with good communication skills who's comfortable talking to customers in the construction, housing and civil engineering sectors about their need to hire plant and equipment. You'll need a good standard of IT skills especially with Microsoft packages and the ability to effectively operate and manage a CRM system. Previous experience of the Hire sector is preferred.On offer is the chance to join a growing business in a sector that is set for significant growth. The salary and benefits package on offer is generous, and there is opportunity for personal development and progression with a reputable business.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • leeds, yorkshire and the humber
        • temporary
        • £12.28 per hour
        • full-time
        Do you pride yourself on being able to provide outstanding Customer Service? Are you a natural communicator? Are you a recent graduate looking for the first step in a rewarding career?We have a fantastic opportunity to join the world's most broadly-based healthcare company supporting their diverse customer base. If you are friendly, proactive and articulate, you'll feel right at home in this diverse and welcoming team. This role is to support healthcare professionals who use our client's medical devices and equipment in critical and medical environments. A professional and competent outlook is paramount in this role. BenefitsBring your own ideas and shape the departmentBonus scheme (Performance based)Onsite Gym for employee useDiscounted onsite product ShopCareer Development Opportunities Pay & HoursSalary £12.28 per hour37 HOURS per week, Monday to FridayHours: 08:00AM - 18:00PM, hours flexible between these times ResponsibilitiesManage telephone enquiries through to a satisfactory resolutionThrough this log all interactions in Salesforce CRM with a Right First-Time mindsetProcess customer orders with accuracy, and following correct proceduresResponsible for promoting Self-Service adoption through J&J Customer Connect, EDI and any other automation channelEstablish and promote customer relationship building and share the voice of the customer feedbackDrives first time resolutionResponsible for driving root-cause analysis and action plans using available reporting tools.Responsible for promoting Self-Service adoption through J&J Customer Connect, EDI and any other automation channelsAssist in the development of a working environment for his/her team that fosters commitment, high energy, innovation, teamwork, customer dedication, and continuous improvement. The Leeds site has a culture of continuous improvement, Health and Safety, and all-round Quality assurance. We take pride in the work we do with our patients and employees and this role is seen a vital to that continuing mentality Requirements:The below are skills and competencies required in this role.Excellent communication skills, both verbal and writtenProven ability to establish and grow customer relationships over the telephoneA self-motivated, committed team player that takes initiative/ownershipAbility to develop close relationships with customers, suppliers, colleagues and senior stakeholdersStrong decision-making ability and ability to give clear directionsGood understanding of departmental objectives and how they fit into the end to end supply chainKnowledge of Excel; familiarity with business intelligence toolsAnalytical skills and strong organizational abilitiesAttention to detailProblem-solving aptitude The below are Education and experience required for this role.Educated to A level standard and or NVQ level 3Relevant experience in Customer Services, principally in telephone work, with a Customer first mind set.Proficient in Microsoft PackagesPositively support LEAN, 6S, process excellence/improvements.Customer-focused & goal orientatedTakes personal responsibility for decisions and delivering resultsEnsure compliance with the Company's product complaint process.Willingness to travel, and attend meetings as required.This role will help you become part of a high performing team, allowing you to demonstrate leadership qualities and be an important business partner We have a culture of personal development so providing you have the personal capability and customer service experience we will work with you to develop yourself fully whilst working in this role.We receive a high volume of applications and if you have not been contacted within 4 weeks please consider that you have not been successful at this time.
        Do you pride yourself on being able to provide outstanding Customer Service? Are you a natural communicator? Are you a recent graduate looking for the first step in a rewarding career?We have a fantastic opportunity to join the world's most broadly-based healthcare company supporting their diverse customer base. If you are friendly, proactive and articulate, you'll feel right at home in this diverse and welcoming team. This role is to support healthcare professionals who use our client's medical devices and equipment in critical and medical environments. A professional and competent outlook is paramount in this role. BenefitsBring your own ideas and shape the departmentBonus scheme (Performance based)Onsite Gym for employee useDiscounted onsite product ShopCareer Development Opportunities Pay & HoursSalary £12.28 per hour37 HOURS per week, Monday to FridayHours: 08:00AM - 18:00PM, hours flexible between these times ResponsibilitiesManage telephone enquiries through to a satisfactory resolutionThrough this log all interactions in Salesforce CRM with a Right First-Time mindsetProcess customer orders with accuracy, and following correct proceduresResponsible for promoting Self-Service adoption through J&J Customer Connect, EDI and any other automation channelEstablish and promote customer relationship building and share the voice of the customer feedbackDrives first time resolutionResponsible for driving root-cause analysis and action plans using available reporting tools.Responsible for promoting Self-Service adoption through J&J Customer Connect, EDI and any other automation channelsAssist in the development of a working environment for his/her team that fosters commitment, high energy, innovation, teamwork, customer dedication, and continuous improvement. The Leeds site has a culture of continuous improvement, Health and Safety, and all-round Quality assurance. We take pride in the work we do with our patients and employees and this role is seen a vital to that continuing mentality Requirements:The below are skills and competencies required in this role.Excellent communication skills, both verbal and writtenProven ability to establish and grow customer relationships over the telephoneA self-motivated, committed team player that takes initiative/ownershipAbility to develop close relationships with customers, suppliers, colleagues and senior stakeholdersStrong decision-making ability and ability to give clear directionsGood understanding of departmental objectives and how they fit into the end to end supply chainKnowledge of Excel; familiarity with business intelligence toolsAnalytical skills and strong organizational abilitiesAttention to detailProblem-solving aptitude The below are Education and experience required for this role.Educated to A level standard and or NVQ level 3Relevant experience in Customer Services, principally in telephone work, with a Customer first mind set.Proficient in Microsoft PackagesPositively support LEAN, 6S, process excellence/improvements.Customer-focused & goal orientatedTakes personal responsibility for decisions and delivering resultsEnsure compliance with the Company's product complaint process.Willingness to travel, and attend meetings as required.This role will help you become part of a high performing team, allowing you to demonstrate leadership qualities and be an important business partner We have a culture of personal development so providing you have the personal capability and customer service experience we will work with you to develop yourself fully whilst working in this role.We receive a high volume of applications and if you have not been contacted within 4 weeks please consider that you have not been successful at this time.
        • coventry, west midlands
        • permanent
        • £19,000 per year
        • full-time
        We have an exciting opportunity to join a leading fleet company. If you love working in a driven, customer focused and friendly environment then you'll feel right at home as part of this dedicated team. We are looking for someone with a fleet/ parts advisor background! Your Responsibilities:Challenge all Suppliers at all times to ensure vehicle downtime is kept to an absolute minimum and costs are updated as soon as possible. Undertake regular communication to all Customers as work progresses through to completion.To authorise scheduled and unscheduled work via our online portal.Liaison with internal depots and mobile technicians.To maximise capture of all recharge and warranty work.To ensure that all legal documentation is received and expedited accordingly.To ensure the Customer is informed of work progress with regards to scheduled and unscheduled vehicle maintenance.To be able to demonstrate that vehicle downtime is managed in a proactive manner in line with agreed Key Performance Indicators.When rechargeable work is carried out, ensure the relevant costs are accrued and coded as such and the Customer is informed making a note of the full name and full purchase order number whenever possible Make sure the correct Supplier attends both breakdowns and defects with respect to faults covered by R&M/Warranty/Contract Maintenance etc.To ensure that either the external service provider or the company attends the vehicle distress incident within agreed timescalesYour Skills/ Experience Previous experience within a busy maintenance control room environment dealing with scheduling/maintenance of commercial rental/ Fleet Management vehicles with third party suppliers.Knowledge of and a background from the commercial vehicle transport industry would be advantageous. Good understanding of vehicle engineering and road transport law.I.T literateWill work best on their own initiative and take pride in ensuring that work is seen through to completion.To be flexible in attitude in providing solutions to problems.Able to interact confidently with customers, suppliers, be a team player, and build credibility with sameBenefits:Salary of £190008/4 9/5 shift On-site parking and cycle storage28 days holidayFlexible benefitsIf you think this is the role for you, please click apply today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        We have an exciting opportunity to join a leading fleet company. If you love working in a driven, customer focused and friendly environment then you'll feel right at home as part of this dedicated team. We are looking for someone with a fleet/ parts advisor background! Your Responsibilities:Challenge all Suppliers at all times to ensure vehicle downtime is kept to an absolute minimum and costs are updated as soon as possible. Undertake regular communication to all Customers as work progresses through to completion.To authorise scheduled and unscheduled work via our online portal.Liaison with internal depots and mobile technicians.To maximise capture of all recharge and warranty work.To ensure that all legal documentation is received and expedited accordingly.To ensure the Customer is informed of work progress with regards to scheduled and unscheduled vehicle maintenance.To be able to demonstrate that vehicle downtime is managed in a proactive manner in line with agreed Key Performance Indicators.When rechargeable work is carried out, ensure the relevant costs are accrued and coded as such and the Customer is informed making a note of the full name and full purchase order number whenever possible Make sure the correct Supplier attends both breakdowns and defects with respect to faults covered by R&M/Warranty/Contract Maintenance etc.To ensure that either the external service provider or the company attends the vehicle distress incident within agreed timescalesYour Skills/ Experience Previous experience within a busy maintenance control room environment dealing with scheduling/maintenance of commercial rental/ Fleet Management vehicles with third party suppliers.Knowledge of and a background from the commercial vehicle transport industry would be advantageous. Good understanding of vehicle engineering and road transport law.I.T literateWill work best on their own initiative and take pride in ensuring that work is seen through to completion.To be flexible in attitude in providing solutions to problems.Able to interact confidently with customers, suppliers, be a team player, and build credibility with sameBenefits:Salary of £190008/4 9/5 shift On-site parking and cycle storage28 days holidayFlexible benefitsIf you think this is the role for you, please click apply today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • solihull, west midlands
        • temporary
        • £11.52 - £12.30 per hour
        • full-time
        OverviewLocation: Solihull Job Title: Online Customer Service Agent (Dutch)Job Type: Temporary Salary: £11.52About the opportunityWe are delighted to be recruiting and working on a unparalleled opportunity working with one of the coolest and up and coming companies within the fitness & gym sector. This rapidly growing fitness clothing company is looking to expand it's online customer service team.We are currently looking for native Dutch speakers to assist with the customer service's European customer base.As a customer service advisor your role within the business will be to help manage and maintain the multiple on-line queries from their huge customer base. Despite being a relatively young this organisation is hungry and driven to become the biggest fish in the sea... The role & the responsibilitiesThe company will shortly be launching their summer sale campaign, this huge promotion will see a spike in demand and will means you will have the chance to be involved in a great campaign. If you have a passion for fashion, are great with people and want to gain experience with a great brand this could be the role for you. Immerse yourself in the software and systems of the business; You will need to be social media savvy as the businesses system mimics the various platformsYou will be expected to interact with customers on their web based platform show excellent customer service and help the customers find the solution to their problemAssist with shipping, order or general queries from customersBe inventive and creative this company are all for new ideas to boost productive so if you have an idea make it heard.*Please note again if the restrictions on travel relating to Convid 19 are not lifted candidates will be able to work from home but will need to be able to commute to the office in Solihull. What the company want? Excellent written Dutch & English skills - As this is a web/computer based role it is imperative your Dutch & English is second to none!Understand the culture of the brand - It is so important that you get what these guys are all about and what they're trying to achieve. Able to communicate with the companies target demographic Web based customer service is advantageous but not essentialVery flexible regarding working different shifts The shifts Customer queries can come in at any time 24/7 365 so an ability to be flexible with shifts is important if you're ideally looking for a 9-5 this may not be the role for you. You will also need to be comfortable with working a weekend 1 in 5 and work each of the following shifts on a 5 week rotation. Patterns are shown below;6am-2pm early morning8am-4pm2pm - 10pm4pm-12am (midnight)Please not because of these hours it will also make it a little tricky to commute via public transport so access to a vehicle could really help. This truly is a great opportunity for someone looking to build their experience in a company that offers unparalleled benefits with a real chance to grow and develop your skills. So don't delay apply now. Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        OverviewLocation: Solihull Job Title: Online Customer Service Agent (Dutch)Job Type: Temporary Salary: £11.52About the opportunityWe are delighted to be recruiting and working on a unparalleled opportunity working with one of the coolest and up and coming companies within the fitness & gym sector. This rapidly growing fitness clothing company is looking to expand it's online customer service team.We are currently looking for native Dutch speakers to assist with the customer service's European customer base.As a customer service advisor your role within the business will be to help manage and maintain the multiple on-line queries from their huge customer base. Despite being a relatively young this organisation is hungry and driven to become the biggest fish in the sea... The role & the responsibilitiesThe company will shortly be launching their summer sale campaign, this huge promotion will see a spike in demand and will means you will have the chance to be involved in a great campaign. If you have a passion for fashion, are great with people and want to gain experience with a great brand this could be the role for you. Immerse yourself in the software and systems of the business; You will need to be social media savvy as the businesses system mimics the various platformsYou will be expected to interact with customers on their web based platform show excellent customer service and help the customers find the solution to their problemAssist with shipping, order or general queries from customersBe inventive and creative this company are all for new ideas to boost productive so if you have an idea make it heard.*Please note again if the restrictions on travel relating to Convid 19 are not lifted candidates will be able to work from home but will need to be able to commute to the office in Solihull. What the company want? Excellent written Dutch & English skills - As this is a web/computer based role it is imperative your Dutch & English is second to none!Understand the culture of the brand - It is so important that you get what these guys are all about and what they're trying to achieve. Able to communicate with the companies target demographic Web based customer service is advantageous but not essentialVery flexible regarding working different shifts The shifts Customer queries can come in at any time 24/7 365 so an ability to be flexible with shifts is important if you're ideally looking for a 9-5 this may not be the role for you. You will also need to be comfortable with working a weekend 1 in 5 and work each of the following shifts on a 5 week rotation. Patterns are shown below;6am-2pm early morning8am-4pm2pm - 10pm4pm-12am (midnight)Please not because of these hours it will also make it a little tricky to commute via public transport so access to a vehicle could really help. This truly is a great opportunity for someone looking to build their experience in a company that offers unparalleled benefits with a real chance to grow and develop your skills. So don't delay apply now. Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

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