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    2 jobs found for service desk analyst

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      • swansea, wales
      • permanent
      • £20,000 - £24,000 per year
      • full-time
      IT Service Desk Analyst - Swansea with home working - up to £24,000A successful people-focused service provider is urgently seeking a new Service Desk Analyst to join their team in Swansea (although you will be mostly home working). You will be responsible for remote 1st/2nd line IT Support across a broad technology stack with additional responsibility for supporting streaming services and online web conference tools.They need someone with a credible background in IT support, a great customer focus, and the enthusiasm / flexibility to pick up on any support issue. As the successful candidate you must have:- Extensive experience of 1st/2nd line IT Support- A technical background in supporting Windows, Virtual machines, remote desktops- Experience of supporting Audio Visual (AV) or streaming services would be an advantage, but not essential- An excellent customer focus and good communication skills You will be rewarded with an excellent package that includes:- Basic salary of circa £20,000 to £24,000 depending on skills and experience- Pension- Bonus- Home working This is an urgent role where the hiring manager is looking to shortlist for interview immediately. Please send a copy of your CV to me ASAP to be considered. Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
      IT Service Desk Analyst - Swansea with home working - up to £24,000A successful people-focused service provider is urgently seeking a new Service Desk Analyst to join their team in Swansea (although you will be mostly home working). You will be responsible for remote 1st/2nd line IT Support across a broad technology stack with additional responsibility for supporting streaming services and online web conference tools.They need someone with a credible background in IT support, a great customer focus, and the enthusiasm / flexibility to pick up on any support issue. As the successful candidate you must have:- Extensive experience of 1st/2nd line IT Support- A technical background in supporting Windows, Virtual machines, remote desktops- Experience of supporting Audio Visual (AV) or streaming services would be an advantage, but not essential- An excellent customer focus and good communication skills You will be rewarded with an excellent package that includes:- Basic salary of circa £20,000 to £24,000 depending on skills and experience- Pension- Bonus- Home working This is an urgent role where the hiring manager is looking to shortlist for interview immediately. Please send a copy of your CV to me ASAP to be considered. Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
      • wymondham, east of england
      • temporary
      • £11.00 - £12.50 per hour
      • full-time
      Norfolk Constabulary is looking for a Service Desk Support team member to join the integral Service Desk team based at the head office in Wymondham. This role is to cover a maternity leave until April 2021. You will based in the office with another team member; where COVID19 guidelines are strictly adhered to. It is a 37 hour week and hours are between 8am - 5pm. The main responsibilities of the role are:Provide telephone and desk side support to the business, diagnosing and resolving customer calls while tracking and recording the incidents and requests raised using the Marval call logging system.Provide a single point of contact for all customers of ICT.To undertake initial diagnosis of the incident, utilising the tools available and resolving as many as possible on initial contact in line with the agreed SLA's.Responsible for reassigning tickets to 3rd line support teams where appropriate.Actively monitor ongoing incidents and escalate to Senior Service Desk Analyst where SLA may be breached.This role would suit a candidate who has excellent customer service experience and a natural interest in IT. You must be able to demonstrate competent literacy and analytical skills and a a sound working knowledge of Microsoft Office. Proven experience of providing customer service in a call centre, or similar environment, would be beneficial.Randstad Business Support is acting as an Employment Business in relation to this vacancy.
      Norfolk Constabulary is looking for a Service Desk Support team member to join the integral Service Desk team based at the head office in Wymondham. This role is to cover a maternity leave until April 2021. You will based in the office with another team member; where COVID19 guidelines are strictly adhered to. It is a 37 hour week and hours are between 8am - 5pm. The main responsibilities of the role are:Provide telephone and desk side support to the business, diagnosing and resolving customer calls while tracking and recording the incidents and requests raised using the Marval call logging system.Provide a single point of contact for all customers of ICT.To undertake initial diagnosis of the incident, utilising the tools available and resolving as many as possible on initial contact in line with the agreed SLA's.Responsible for reassigning tickets to 3rd line support teams where appropriate.Actively monitor ongoing incidents and escalate to Senior Service Desk Analyst where SLA may be breached.This role would suit a candidate who has excellent customer service experience and a natural interest in IT. You must be able to demonstrate competent literacy and analytical skills and a a sound working knowledge of Microsoft Office. Proven experience of providing customer service in a call centre, or similar environment, would be beneficial.Randstad Business Support is acting as an Employment Business in relation to this vacancy.

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