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    6 jobs found in syston leicestershire, east midlands

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        • leicester, east midlands
        • temporary
        • competitive
        • randstad cpe
        My client is looking for an experienced customer support co-ordinator to work on a 3 month contract in Leciester. You MUST have previous CSC experience The Customer Support Co-ordinator (CSC) is responsible for the day to day management of the administration relating to all customer issues. This role takes ownership of all ongoing customers' issues. The role allocates resources including Customer Service Operatives and contractors to undertake work in customers' homes, and assists in the coordination of CRM's diaries.CSC's are responsible for the collation and management of information and data upwards for analysis and the escalation of customer issues, where appropriate.Primary responsibilities:Administration of Customer issues* Monitor the Customer Services Inbox.* Receive and log on COINS the results of all telephone calls and emails from Customers.* Ensure the preparation and issue of the weekly defects report for each site as directed by the CSM.* Ensure the preparation and issue of weekly exception report to each site as directed by the CSM.* Liaise with the NHBC claims department as required.* Provide feedback to the technical department in relation to defective materials etc.* Ensure all relevant documentation is in customer plot files and logged on COINS.* Archive site information as required.Management of Contractors and Customer Support Operatives* Ensure the correct allocation of work to the Customer Support operative team, the existing site teams and/or contractors to fix issues that have arisen in new customer homes.* Allocate any NHBC inspections and other inspections as required.* Oversee the work of contractors and report on poor contractor outcomes to the HoCS.* Balance and co-ordinate the scheduling of CSO.* Ensure materials are available as required to facilitate remediation.Management of CRM's diaries* Co-ordinate the scheduling of CRM's diaries.* Ensure that CRM's working patterns meet the needs of customersManaging remediation of outstanding issues* Maintain reasonable timescales for customers for any remediation works, and ensure that customers are kept informedthroughout any process taking place in their home.* Address unsuccessful/poor remediation of customer issues. Escalate as required.* Undertake defect reporting for the CSM keeping them aware of defects which are cropping up regularly.* Monitor customer and issue handling; maintain high TW standards of CS.* Follow the complaints and escalated complaints procedure.* Refer challenging or complex customer issues to the CSM.* Ensure that out-of hours services and reporting work effectively.Manage costs* Order materials for the CSO team, process PO's and invoices as required. Undertake any contra- charging and raise cheques asrequired.Data capture and reporting* Ensure data is being pulled and recorded correctly in COINS for all customer issues and KPIs.Health and safety* Ensure that Health and Safety for CSO's and CRM's is followed and site regulations are adhered to. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        My client is looking for an experienced customer support co-ordinator to work on a 3 month contract in Leciester. You MUST have previous CSC experience The Customer Support Co-ordinator (CSC) is responsible for the day to day management of the administration relating to all customer issues. This role takes ownership of all ongoing customers' issues. The role allocates resources including Customer Service Operatives and contractors to undertake work in customers' homes, and assists in the coordination of CRM's diaries.CSC's are responsible for the collation and management of information and data upwards for analysis and the escalation of customer issues, where appropriate.Primary responsibilities:Administration of Customer issues* Monitor the Customer Services Inbox.* Receive and log on COINS the results of all telephone calls and emails from Customers.* Ensure the preparation and issue of the weekly defects report for each site as directed by the CSM.* Ensure the preparation and issue of weekly exception report to each site as directed by the CSM.* Liaise with the NHBC claims department as required.* Provide feedback to the technical department in relation to defective materials etc.* Ensure all relevant documentation is in customer plot files and logged on COINS.* Archive site information as required.Management of Contractors and Customer Support Operatives* Ensure the correct allocation of work to the Customer Support operative team, the existing site teams and/or contractors to fix issues that have arisen in new customer homes.* Allocate any NHBC inspections and other inspections as required.* Oversee the work of contractors and report on poor contractor outcomes to the HoCS.* Balance and co-ordinate the scheduling of CSO.* Ensure materials are available as required to facilitate remediation.Management of CRM's diaries* Co-ordinate the scheduling of CRM's diaries.* Ensure that CRM's working patterns meet the needs of customersManaging remediation of outstanding issues* Maintain reasonable timescales for customers for any remediation works, and ensure that customers are kept informedthroughout any process taking place in their home.* Address unsuccessful/poor remediation of customer issues. Escalate as required.* Undertake defect reporting for the CSM keeping them aware of defects which are cropping up regularly.* Monitor customer and issue handling; maintain high TW standards of CS.* Follow the complaints and escalated complaints procedure.* Refer challenging or complex customer issues to the CSM.* Ensure that out-of hours services and reporting work effectively.Manage costs* Order materials for the CSO team, process PO's and invoices as required. Undertake any contra- charging and raise cheques asrequired.Data capture and reporting* Ensure data is being pulled and recorded correctly in COINS for all customer issues and KPIs.Health and safety* Ensure that Health and Safety for CSO's and CRM's is followed and site regulations are adhered to. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        • leicester, east midlands
        • permanent
        • £75,000 - £85,000, per year, Bonus, car, Pension
        • randstad cpe
        Are you an experienced Operations Director or General Business Manager within the civils / Sufacing sector? Looking for your next position with an extremely competitive package and flexible working? Read on! You will oversee all - Business ReviewsSHEQWork WinningBack End CommercialStrategyCollaboration between teams Apply online for more in depth details! Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        Are you an experienced Operations Director or General Business Manager within the civils / Sufacing sector? Looking for your next position with an extremely competitive package and flexible working? Read on! You will oversee all - Business ReviewsSHEQWork WinningBack End CommercialStrategyCollaboration between teams Apply online for more in depth details! Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        • leicester, east midlands
        • temporary
        • £18.00 - £21.00 per hour
        • randstad cpe
        Are you an enthusiastic graduate site manager or assistant site manager? If the answer is yes, please read on. I have a fantastic opportunity for a keen individual to work for a tier 1 contractor in Leicester. My client is ideally looking for someone who has a minimum of 1 years experience on commercial projects and is able to grow and learn with the team.You will be working with an established site team on a £35 million commercial build project and the duration will be 12 months - there will be opportunities to go permanent for the right candidate. Key Responsibilities:As Assistant Site Manager, you will support and ultimately report into the Senior Site Manager and Senior Project Manager on site.You will be responsible for overseeing subcontract packages, ensuring quality & Health and Safety standards are adhered to in conjunction with the programme to ensure successful completion.About the role;To manage the daily activities of the appointed trades subcontractors, in respect of Health and Safety, Quality and Programme Ensure appropriate sub-contractors and trades responsible are completing work to programme and action appropriately To manage the costs associated with the works and any variations should they arise Attend weekly progress meetings and produce the required time-line of works/action pointsExperience; You will be experienced in working in a similar position on commercial build projects valued up to £50m and of maintaining excellent quality and H&S standards. CSCS SMSTS or SSSTS First Aid HNC or equivalent level of educationPlease apply below and get in touch with Heather Duncan in the Birmingham Branch for more information on the role 07535144549 Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        Are you an enthusiastic graduate site manager or assistant site manager? If the answer is yes, please read on. I have a fantastic opportunity for a keen individual to work for a tier 1 contractor in Leicester. My client is ideally looking for someone who has a minimum of 1 years experience on commercial projects and is able to grow and learn with the team.You will be working with an established site team on a £35 million commercial build project and the duration will be 12 months - there will be opportunities to go permanent for the right candidate. Key Responsibilities:As Assistant Site Manager, you will support and ultimately report into the Senior Site Manager and Senior Project Manager on site.You will be responsible for overseeing subcontract packages, ensuring quality & Health and Safety standards are adhered to in conjunction with the programme to ensure successful completion.About the role;To manage the daily activities of the appointed trades subcontractors, in respect of Health and Safety, Quality and Programme Ensure appropriate sub-contractors and trades responsible are completing work to programme and action appropriately To manage the costs associated with the works and any variations should they arise Attend weekly progress meetings and produce the required time-line of works/action pointsExperience; You will be experienced in working in a similar position on commercial build projects valued up to £50m and of maintaining excellent quality and H&S standards. CSCS SMSTS or SSSTS First Aid HNC or equivalent level of educationPlease apply below and get in touch with Heather Duncan in the Birmingham Branch for more information on the role 07535144549 Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        • leicester, east midlands
        • contract
        • £250 - £300 per day
        • randstad cpe
        Site Manager - Externals bias / hard landcaping / groundworks A Site Manager with externals / hard landscaping experience is required for a large commercial development in Leicester. The successful Manager will be highly motivated and be able to work in a busy, pressurised environment and have proven experience working to tight deadlines. This is a temporary role for a minimum of 3months until the completion of the project in 2022. The client, a Tier 1 contractor, have many other local projects in the pipeline so there will be an abundance of local projects to move onto thereafter.Role/duties:Ensure smooth construction process includingManaging of all site labour and sub-contractorsManagement of the programme & minimising/eliminating potential programme delaysRelevant qualification and tickets - CSCS, SMSTS, First Aid.Please apply below and get in touch with Heather Duncan in the Birmingham office for more details on the role. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        Site Manager - Externals bias / hard landcaping / groundworks A Site Manager with externals / hard landscaping experience is required for a large commercial development in Leicester. The successful Manager will be highly motivated and be able to work in a busy, pressurised environment and have proven experience working to tight deadlines. This is a temporary role for a minimum of 3months until the completion of the project in 2022. The client, a Tier 1 contractor, have many other local projects in the pipeline so there will be an abundance of local projects to move onto thereafter.Role/duties:Ensure smooth construction process includingManaging of all site labour and sub-contractorsManagement of the programme & minimising/eliminating potential programme delaysRelevant qualification and tickets - CSCS, SMSTS, First Aid.Please apply below and get in touch with Heather Duncan in the Birmingham office for more details on the role. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        • leicester, east midlands
        • contract
        • £200 - £270 per day
        • randstad cpe
        Are you an experienced Finishing Foreman / Finishing Manager who is local to Leicester and looking for a project to start immediately? If the answer is yes, please read on.My client, a tier 1 contractor, is looking for a finishing foreman with a decorating / carpentry background to work on a multi-million-pound multi-room project in central Leicester Role: Finishing Foreman / Finishing Manager Duration: 7 months You will be able to demonstrate a proven track record in delivering quality and finishes on time and within budgetYou must be able to demonstrate a broad knowledge of the construction industry and you will be expected to liaise with contractors, conduct inductions, adhere to H&S, deal with any site deliveries etc.You will be required to hold a CSCS, SMSTS and First Aid qualificationsExcellent communication skills and good H&S knowledgeIT literatePlease apply below or get in touch with Heather Duncan in the Birmingham office on 0121 212 7790 / 07535144549 Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        Are you an experienced Finishing Foreman / Finishing Manager who is local to Leicester and looking for a project to start immediately? If the answer is yes, please read on.My client, a tier 1 contractor, is looking for a finishing foreman with a decorating / carpentry background to work on a multi-million-pound multi-room project in central Leicester Role: Finishing Foreman / Finishing Manager Duration: 7 months You will be able to demonstrate a proven track record in delivering quality and finishes on time and within budgetYou must be able to demonstrate a broad knowledge of the construction industry and you will be expected to liaise with contractors, conduct inductions, adhere to H&S, deal with any site deliveries etc.You will be required to hold a CSCS, SMSTS and First Aid qualificationsExcellent communication skills and good H&S knowledgeIT literatePlease apply below or get in touch with Heather Duncan in the Birmingham office on 0121 212 7790 / 07535144549 Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        • leicester, east midlands
        • permanent
        • £50,000 - £60,000, per year, Car + Bonus + Package
        • randstad cpe
        Have you worked on site in the construction industry and are looking for something a little different? We're working on a role that offers the chance to come away from site 5 days a week and look at something more remote/field and client based.Working for the building division of a tier one contractor - The building division works across health, education, defence and commercial markets, with a well-balanced spread of both public and private sector clients.You will be responsible for managing the successful close out of defects on projects across the East Midlands. Projects which materialise beyond the end of the defect's liability period, coupled with this the successful candidate will also be required to undertake a quality management function undertaking inspection on current live projects. You willBe accountable to the Operations DirectorEstablish good relationships with relevant clients and stakeholdersComply with all policies and procedures contained in the BMS and make consistent use of the guidelines, processes, checklists and forms contained within it. Safely manage defects rectification worksUnderstand the contractual and commercial implications associated with closing out the defectsProduce update reports that can be included within the regional board packsUndertake quality site inspections and complete reports on findingsWork alongside Systems Manager for internal auditsReview and Vet inspection and test plansProvide operational and technical solutions to projects if so requiredExperience and QualificationsExperience of managing client's expectationsExperience of managing subcontractorsExperience of working in the Education, Health, Commercial, Defence sectorsThe candidate is to have experience in this or a very similar roleCSCS card will be required, 1st Aid training also preferred This role offers genuine oppotunity to work on some of the UKs most exciting construction projects, in a fast-paced environment where each day brings new challenges as well as a competitive salary and benefits package including car or car allowance, pension, healthcare, bonus and 28 days holiday plus bank holidays. Flexible working arrangements will always be considered.Get in touch if this sounds of interest. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
        Have you worked on site in the construction industry and are looking for something a little different? We're working on a role that offers the chance to come away from site 5 days a week and look at something more remote/field and client based.Working for the building division of a tier one contractor - The building division works across health, education, defence and commercial markets, with a well-balanced spread of both public and private sector clients.You will be responsible for managing the successful close out of defects on projects across the East Midlands. Projects which materialise beyond the end of the defect's liability period, coupled with this the successful candidate will also be required to undertake a quality management function undertaking inspection on current live projects. You willBe accountable to the Operations DirectorEstablish good relationships with relevant clients and stakeholdersComply with all policies and procedures contained in the BMS and make consistent use of the guidelines, processes, checklists and forms contained within it. Safely manage defects rectification worksUnderstand the contractual and commercial implications associated with closing out the defectsProduce update reports that can be included within the regional board packsUndertake quality site inspections and complete reports on findingsWork alongside Systems Manager for internal auditsReview and Vet inspection and test plansProvide operational and technical solutions to projects if so requiredExperience and QualificationsExperience of managing client's expectationsExperience of managing subcontractorsExperience of working in the Education, Health, Commercial, Defence sectorsThe candidate is to have experience in this or a very similar roleCSCS card will be required, 1st Aid training also preferred This role offers genuine oppotunity to work on some of the UKs most exciting construction projects, in a fast-paced environment where each day brings new challenges as well as a competitive salary and benefits package including car or car allowance, pension, healthcare, bonus and 28 days holiday plus bank holidays. Flexible working arrangements will always be considered.Get in touch if this sounds of interest. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

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