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    1 job found in Hammersmith and Fulham

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      • hammersmith and fulham, london
      • contract
      • £26,000 - £32,000, per year, + Benefits
      • randstad business support
      CUSTOMER PERFORMANCE COORDINATORStatus: 6 Month FTCLocation: Hammersmith & FulhamSalary: Competitive SalaryStart Date: ASAP Our client provides integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities they serve. Purpose:To manage the future schedule of appointments. Work with clients, customers, sub-contractors, suppliers and supervisors to schedule appointments and make promises that you know we can keep.Key Responsibilities:- Take ownership and responsibility for identifying the customer's needs and use appropriate questioning, listening and diagnosis skills to identify the issues and offer appropriate solutions.- Take ownership of the forward schedule to ensure that future jobs are appointed in a way that will meet our contractual Service Level Agreements (SLAs), the customer's preferences and Operational constraints (i.e. make a promise to the customer that you are confident we can meet).- Take ownership for and manage unscheduled jobs.- Effective use of the MSi system to actively schedule available Operatives and Sub-Contractors to jobs.- Deal with complex repairs, demanding customers and those who have suffered service failure, to contain issues and maintain customer satisfaction.- Oversee the jobs allocated to Sub-contractors to ensure the customer receive a high level of service.- Work with the Commercial team and Operatives to ensure materials are ordered and collected from suppliers promptly and work is planned to ensure we can provide a first time fix to residents wherever possible.- Handling calls and emails from the client to log issues, deploy Operatives and monitor completion of the work, providing updates at regular intervals.- Ensure that the system is updated in a timely manner so that the client and the Operations are in receipt of the most up to date information.- Ensure the scheduling process is delivering maximum productivity.Where first time fix is not possible, manage the effective scheduling of follow-on works.- Understand the case workload and alert the Team Leader to issues requiring intervention.- Understand the contractual KPI's, then plan, allocate and operate to exceed client expectations.- Develop and maintain effective working relationships with Operatives, clients, customers (internal and external) and suppliers- Take a strategic view of demand (jobs being raised) and the supply of resources (Operative and Sub-Contractor skill mix) and make recommendations to the Partnership - Manager and Supervisors about optimising the available resource mix.About You:- Good working knowledge of the IT packages: Microsoft Office, Word & Excel- Excellent administration and organisation skills- Excellent written and oral communication skills- Excellent customer service skills- Good knowledge of repairs and maintenance sector or trade based background- Good problem solving skills- Proactive, and able to multi task- Good attention to detail- Collaborative team playerBenefits:23 days holiday plus bank holidays, company uniform, pension plan, accident cover, life assurance, training and development, funded professional subscription, share save, Work Perks discount and offer scheme, extensive wellbeing benefits and resources including online advice, guides, counselling support, 24hr digital GP, cycle to work, eye care vouchers, paid voluntary work, enhanced family policies and we will accommodate requests for flexible working where possible.What to do now:For further information and to apply, please click the "Apply Now" button opposite. Alternatively you can email me on Matthew.Rea@randstad.co.uk and I will get back to you as soon as I can.If this is what you're looking for, please apply today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      CUSTOMER PERFORMANCE COORDINATORStatus: 6 Month FTCLocation: Hammersmith & FulhamSalary: Competitive SalaryStart Date: ASAP Our client provides integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities they serve. Purpose:To manage the future schedule of appointments. Work with clients, customers, sub-contractors, suppliers and supervisors to schedule appointments and make promises that you know we can keep.Key Responsibilities:- Take ownership and responsibility for identifying the customer's needs and use appropriate questioning, listening and diagnosis skills to identify the issues and offer appropriate solutions.- Take ownership of the forward schedule to ensure that future jobs are appointed in a way that will meet our contractual Service Level Agreements (SLAs), the customer's preferences and Operational constraints (i.e. make a promise to the customer that you are confident we can meet).- Take ownership for and manage unscheduled jobs.- Effective use of the MSi system to actively schedule available Operatives and Sub-Contractors to jobs.- Deal with complex repairs, demanding customers and those who have suffered service failure, to contain issues and maintain customer satisfaction.- Oversee the jobs allocated to Sub-contractors to ensure the customer receive a high level of service.- Work with the Commercial team and Operatives to ensure materials are ordered and collected from suppliers promptly and work is planned to ensure we can provide a first time fix to residents wherever possible.- Handling calls and emails from the client to log issues, deploy Operatives and monitor completion of the work, providing updates at regular intervals.- Ensure that the system is updated in a timely manner so that the client and the Operations are in receipt of the most up to date information.- Ensure the scheduling process is delivering maximum productivity.Where first time fix is not possible, manage the effective scheduling of follow-on works.- Understand the case workload and alert the Team Leader to issues requiring intervention.- Understand the contractual KPI's, then plan, allocate and operate to exceed client expectations.- Develop and maintain effective working relationships with Operatives, clients, customers (internal and external) and suppliers- Take a strategic view of demand (jobs being raised) and the supply of resources (Operative and Sub-Contractor skill mix) and make recommendations to the Partnership - Manager and Supervisors about optimising the available resource mix.About You:- Good working knowledge of the IT packages: Microsoft Office, Word & Excel- Excellent administration and organisation skills- Excellent written and oral communication skills- Excellent customer service skills- Good knowledge of repairs and maintenance sector or trade based background- Good problem solving skills- Proactive, and able to multi task- Good attention to detail- Collaborative team playerBenefits:23 days holiday plus bank holidays, company uniform, pension plan, accident cover, life assurance, training and development, funded professional subscription, share save, Work Perks discount and offer scheme, extensive wellbeing benefits and resources including online advice, guides, counselling support, 24hr digital GP, cycle to work, eye care vouchers, paid voluntary work, enhanced family policies and we will accommodate requests for flexible working where possible.What to do now:For further information and to apply, please click the "Apply Now" button opposite. Alternatively you can email me on Matthew.Rea@randstad.co.uk and I will get back to you as soon as I can.If this is what you're looking for, please apply today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

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