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      • connah's quay, wales
      • contract
      • £20,600 - £20,700 per year
      • randstad cpe
      Customer Service Representative Randstad Engineering are currently recruiting for a Customer Service Representative to come and work for TATA Steel in Shotton Works. The candidate will be required to work 37.5 hours per week, Monday to Friday. This position is paying £20,600 per annumThe role will initially be a 12 month contract and will also involve hybrid working. The BusinessPanels and Profiles is a downstream business within Building Systems UK. The business sells "Envelope" and "Structural" products predominantly into the construction industry. The product range is the most diverse in the marketplace, with an offering including structural roof and flooring decks, built up systems, composite panels (foam), flashings and associated products. The Job ItselfReporting to the Customer Service Manager and working in close partnership with the External Sales Team, the jobholder will be responsible for managing a number of strategically important key accounts. They will rapidly develop a close working relationship with their customers, liaising on a regular basis to ensure that orders are processed efficiently and accurately, and that all sales opportunities are maximised. Committed to delivering excellence in customer service, the jobholder will be passionate about fulfilling customer needs and exceeding expectations. The Ideal CandidateThe jobholder should have a solid educational background, be numerate and have good written and verbal English skills. In addition, the jobholder will have rounded IT skills and will be an intermediate user of Microsoft Word and Excel. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
      Customer Service Representative Randstad Engineering are currently recruiting for a Customer Service Representative to come and work for TATA Steel in Shotton Works. The candidate will be required to work 37.5 hours per week, Monday to Friday. This position is paying £20,600 per annumThe role will initially be a 12 month contract and will also involve hybrid working. The BusinessPanels and Profiles is a downstream business within Building Systems UK. The business sells "Envelope" and "Structural" products predominantly into the construction industry. The product range is the most diverse in the marketplace, with an offering including structural roof and flooring decks, built up systems, composite panels (foam), flashings and associated products. The Job ItselfReporting to the Customer Service Manager and working in close partnership with the External Sales Team, the jobholder will be responsible for managing a number of strategically important key accounts. They will rapidly develop a close working relationship with their customers, liaising on a regular basis to ensure that orders are processed efficiently and accurately, and that all sales opportunities are maximised. Committed to delivering excellence in customer service, the jobholder will be passionate about fulfilling customer needs and exceeding expectations. The Ideal CandidateThe jobholder should have a solid educational background, be numerate and have good written and verbal English skills. In addition, the jobholder will have rounded IT skills and will be an intermediate user of Microsoft Word and Excel. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
      • london, london
      • contract
      • £20,000 - £20,475, per year, Overtime
      • randstad business support
      JOB TITLE: Customer Care Coordinator - RemotePAY RATE: £20,750 per annum (lots of overtime available)LOCATION: Maidenhead/Sittinbourne for training, then the role will become remoteTYPE: 12 month contract Are you experienced in customer service? Do you have experience taking inbound calls? Our client is a major medical product manufacturer and they are looking for a customer care coordinator. The purpose of this role is to take calls from customers regarding their products and advise troubleshooting methods. The ideal candidate will be empathetic and will be able to work from home. Preferred requirements: Previous call centre experienceHealthcare background would be advantageous but is not necessary as thorough training will be provided Responsibilities:Contacting patients monthly via telephone and email to check their stocks and arrange deliveriesLiaising with healthcare professionals and GP'sResolve queries from patients, dieticians, GP's and Pharmacies If this sounds like something you are interested in hearing more about - please apply with an up to date CV today!Randstad Business Support is acting as an Employment Agency in relation to this vacancy.Randstad Business Support is acting as an Employment Business in relation to this vacancy.
      JOB TITLE: Customer Care Coordinator - RemotePAY RATE: £20,750 per annum (lots of overtime available)LOCATION: Maidenhead/Sittinbourne for training, then the role will become remoteTYPE: 12 month contract Are you experienced in customer service? Do you have experience taking inbound calls? Our client is a major medical product manufacturer and they are looking for a customer care coordinator. The purpose of this role is to take calls from customers regarding their products and advise troubleshooting methods. The ideal candidate will be empathetic and will be able to work from home. Preferred requirements: Previous call centre experienceHealthcare background would be advantageous but is not necessary as thorough training will be provided Responsibilities:Contacting patients monthly via telephone and email to check their stocks and arrange deliveriesLiaising with healthcare professionals and GP'sResolve queries from patients, dieticians, GP's and Pharmacies If this sounds like something you are interested in hearing more about - please apply with an up to date CV today!Randstad Business Support is acting as an Employment Agency in relation to this vacancy.Randstad Business Support is acting as an Employment Business in relation to this vacancy.
      • abingdon, south east
      • contract
      • £21,000 per year
      • randstad business support
      Job Title: Customer Service AdvisorLocation: AbingdonDuration: Temp to PermPay Rate: £21,000 Per Annum ResponsibilitiesSetting up and processing all customer orders and standing orders Informing customers. Distributors and subsidiary companies of expected delivery dates for orders placed and prioritising orders and coordinating shipment.Additional duties include: answering general incoming calls and assisting with Front of House (reception) cover during periods of absence. Dealing with and resolving complaints and queries from customers, distributors and subsidiary companies regarding order processing. Logging of queries and complaints on our company database. RequirementsCustomer service experience Salesforce experience / CRM advantage Background/experience in a scientific environment desirable but not essential. QualificationsExcellent written and oral communication skillsExcellent telephone mannerGood problem solving skillsGood Microsoft Office skills including Word, Excel, Power Point, OutlookCompetenciesAble to use own initiativeWilling to help other areas of the team when requiredAbility to build strong working relationshipsCustomer focusedPlease apply with an up to date CV today! Randstad Business Support is acting as an Employment Business in relation to this vacancy.
      Job Title: Customer Service AdvisorLocation: AbingdonDuration: Temp to PermPay Rate: £21,000 Per Annum ResponsibilitiesSetting up and processing all customer orders and standing orders Informing customers. Distributors and subsidiary companies of expected delivery dates for orders placed and prioritising orders and coordinating shipment.Additional duties include: answering general incoming calls and assisting with Front of House (reception) cover during periods of absence. Dealing with and resolving complaints and queries from customers, distributors and subsidiary companies regarding order processing. Logging of queries and complaints on our company database. RequirementsCustomer service experience Salesforce experience / CRM advantage Background/experience in a scientific environment desirable but not essential. QualificationsExcellent written and oral communication skillsExcellent telephone mannerGood problem solving skillsGood Microsoft Office skills including Word, Excel, Power Point, OutlookCompetenciesAble to use own initiativeWilling to help other areas of the team when requiredAbility to build strong working relationshipsCustomer focusedPlease apply with an up to date CV today! Randstad Business Support is acting as an Employment Business in relation to this vacancy.

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      • buckinghamshire, london
      • full-time
      • Ashdown Group Limited
      My client is a well established and growing IT consultancy firm in the High Wycombe area. They have an urgent position available for an experienced IT Support Analyst to join their busy customer focused IT Helpdesk. To be considered for this position you will have previous experience providing telephone, remote & deskside IT support. As an experienced IT Helpdesk Analyst this will include supporting, managing, troubleshooting, installing & maintaining various IT hardware and software systems.The ideal candidate will have previous experience with:Call logging/ticketing & remote access toolsActive DirectoryOffice 365Windows 10Setting up PC’s, laptops & printersBasic networking You will receive excellent training and mentoring and be given the chance to work with the latest Azure cloud technologies across a wide variety of SME ; If you are an experienced IT Engineer and you are looking for a new challenge please send me your CV immediately. My client is a well-established MSP on the outskirts of High Wycombe with an impressive list of local & regional customers. In return for hard work and dedication, they will match your experience with a salary of between £20,000 - £30,000.
      • glasgow, scotland
      • full-time
      • Cathcart Associates
      IT Service Desk Analyst required to join a global award-winning Company, based in Glasgow. (Weekend shifts)They are an international law firm with offices all over the globe. Their IT provision is of paramount importance to them as their employees need round the clock access to their systems which need to run like a Swiss watch. Cases depend on it. They are continually growing across their international network of offices to provide exceptional standards of service and are looking for an experienced Support Engineer to ensure this happens.The Role - You will play a critical role supporting all IT systems at 1st and 2nd level support of all software and hardware service requests across the global offices of different time zones and regions. You will be the main point of contact of remote support by phone and email as well as providing floor walking support in the Glasgow office providing accurate ticket logging and end to end ownership.Key Skills and Experience -**Experience in similar role**Customer Service Skills**Excellent Troubleshooting Skills**Knowledge of 0365**Experience Supporting Windows 10**Good Knowledge of ADSL, VPN's**Experience working to ITIL processes and proceduresWhat's in it for you? - This is a weekend position based on rotational shifts patterns from Friday- Monday; 3 weeks dayshifts from Saturday - Monday 08:00am-20:00pm - 1 Week Nightshifts from Friday - Sunday 20:00pm - 08:00am - hybrid working pattern with 2 days at home and Mondays in the office; Nightshifts are worked fully at home.The company offer a competitive salary (dependent on experience), and along with this you can also expect a strong benefit package including, private medical insurance, dental insurance, spouse critical illness insurance, generous pension, and others to suit you.If you are interested, please apply and get in touch with Nicole at Cathcart Associates.
      • sheffield, yorkshire
      • full-time
      • HS Direct
      Customer Service AdvisorLocation: Hybrid - You will split your time between the office in Sheffield (Meadowhall) and homeHours of Work: Mon-Fri 8:30 am - 5 pmSalary: Up to £21,000Based in Sheffield, HS Direct offers straightforward no-nonsense solutions to over 8,000 value-focused clients. We pride ourselves on our high levels of customer service and our friendly working environment, where our philosophy is "everyone is on the same team" and everyone has a "count me in" mentality!Our CultureWe offer colleagues and clients an opportunity they will not gain at many other businesses. We are interested in growth, investment and service excellence, we have never and will never grow our business by cost-cutting or tying people up in bureaucracy.We don't do politics - we want people focused upon actions and delivery. We don't do micro-management - we empower, support and innovate. We are leaders, not empire builders and we love our business.What we can offer: * The chance to work for a Best Companies accredited business * A fun and supportive environment* Genuine opportunities to progress* Some extra perks:o Celebrate on us and have your birthday offo Purchase additional holiday dayso Getting hitched? £150 vouchers to celebrate in styleo Growing a family? £150 voucher from us to help with those newborn needs!o Health and wellbeing initiativeso Long service awardo And much The RoleAs we continue to grow and invest in service and technology, we are looking to recruit a Client Support Executive who will be responsible for providing the very best telephone and online support to our clients across the UK to help make their journey and experience with our client portal 1st class.Who we are looking for? We are looking for someone who is a natural problem solver, as you will be taking ownership of any queries from start to finish, identifying and anticipating needs, offering solutions and where appropriate, triaging queries so that they land with the correct person/department.Whatever your background, it is paramount to us that you are passionate about offering great customer service. We can teach you the rest.You will have the skills to quickly learn our online tools and use the information around you to identify solutions for our clients. You will make it your mission to understand client needs and exceed their expectations.The RoleIn this role, you will take ownership of managing the incoming tickets on the application service desk from both colleagues and clients relating to our portal. The Application Support Desk is the single point of contact for all application services, requests, and incidents. It is a busy, dynamic, fast-paced role, servicing over 100 colleagues and 10,000 clients.You should have excellent customer service skills and an eagerness to learn and immerse yourself in our software application. Be confident, friendly and approachable with a good telephone manner and able to communicate with colleagues and customers who have varying IT Knowledge. Having an eye for detail and accuracy is essential.Experience within a software application service desk is desirable but not essential. However, it is important that you have demonstratable customer service skills with an aptitude for software and technology.DutiesInclude but not limited to:* Being the single point of contact for all portal related tickets and queries, you will be expected to follow agreed procedures and SLAs to action and respond or pass to the appropriate team.* You will be required to log incidents and service requests and maintain relevant records such as:o Identifying and classifying incident types and service interruptionso Recording incidents and cataloguing them by cause and resolution* You will provide 1st class first line support and where necessary will escalate technical queries to 2nd and 3rd line third party support teams. * You will act as the customer liaison, providing customers with updates on the progression of their queries, taking ownership of requests and being proactive when dealing with user issues. * You will handle the administration of required systems and documentation.Skills* Excellent communication and interpersonal skills* Empathy and understanding of customer needs* Effective organisation and time management skills* Technical understanding of software business applications is desirable but is not essential. As long as you have the desire to immerse yourself in understanding our software and have some technical knowledge/experience, we can teach the rest. * Ability to work accurately under pressureTechnologiesKnowledge and experience in the following will be advantageous.* Knowledge of Windows 10, M365 & Active Directory* ITSM Tools/Ticketing systemsHit Apply now.
      • chichester, southern
      • Southern Co-op
      We’re looking for a Customer Service Assistant who can make a real difference in their local communityPutting U in Southern Co-op Southern Co-op is recruiting for a Customer Service Assistant to help deliver the excellent service we’re known for. Our retail stores are more than somewhere to pick up the groceries — they’re the heart of the town or village, the place to bump into friends, or even a vital service for vulnerable people. Our Customer Service Assistants don’t just help improve store performance and efficiency, they’re the friendly, recognisable face within the local community. What we’re looking forWe’re offering an exciting and varied role on a part time basis within our retail store. Experience in a similar role would be advantageous but not essential as full training will be provided. You’ll be a fantastic communicator and not afraid to strike up conversations with anyone and everyone. You’ll have excellent communication skills, and be a great team player with a positive ‘can do’ attitude. You’ll also have a keen enthusiasm for delivering great customer service and won’t be afraid to get stuck in and carry out day-to-day tasks, including:Helping customers with queries and requestsMerchandising stock, ensuring great availability for our customersAssisting with stock control and replenishmentWorking on the checkout serving customersHelping keep the store clean, tidy and safeMaintaining a high standard of customer service at all times Taking this friendly, helpful and caring attitude to the next level, you’ll also proactively engage in community activities. We want our Customer Service Assistants to love where they live and get involved in every opportunity, and this could be through volunteering, offering a helping hand or getting involved in good causes. Why Southern Co-op?Southern Co-op offers a lot more than just a job. As we are completely owned by our members, we put people first — and it’s no different for our team members. Alongside the competitive salary, you’ll have instant access to a huge selection of benefits, including a generous 31 days of annual leave (incl bank holidays), healthcare plans, generous discounts, NEST pension, cycle-to-work scheme, company bonus, and much more. We want to put U in Southern Co-op — start your new career ;
      • derry, n ireland
      • full-time
      • The SmartList
      Interested in a new Customer Service Role?Sector beating benefits including:Private Health and Dental Care32 Days Annual LeaveGenerous bonus schemeFree SKY Q and Broadband discount£ , full-time hours availableSay yes to this opportunity by contacting Staffline by clicking 'apply' now.
      • london, london
      • full-time
      • Ashdown Group Limited
      A well-established and renowned independent educational campus is seeking a dynamic, personable, and driven Application Support Analyst to join their expanding team based in northwest ;Reporting to and working closely with the Data Systems Manager, you will be responsible for administering and supporting the principal school applications and systems that work directly with the school's database, such as parent portals and communications. You will design new or adapt existing business processes and workflows as well as maintain a clear understanding of the Data Protection Act 2018 and GDPR, all whilst improving teaching and learning, reducing administration, and enhancing overall communications to staff, pupils and ;You must have knowledge of data-driven systems such as CRMs, ERPs, MISs, BIs, and any other third-party applications that drive business processes and supports organisations with data. You must have basic scripting knowledge in order to achieve API integration, as well as demonstrable experience working with SQL, MS365, PowerShell, PowerBI, PowerAutomate, and Tableau.If you would like to take the next progressive step within your career and would like to enhance your technical skillset even further then please don't hesitate to send in a copy of your most updated CV.
      • chessington, london
      • full-time
      • Ladbrokes
      At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.What do you need to be successful?You must be 18 years old or over to work in one of our betting shops.Passion for delivering great customer service!The ability to build positive relationships and communicate effectivelySelf-motivated with strong organisation skillsHappy to work autonomously or part of teamBe adaptable and a quick learnerAbility to deal with tough situations in a calm and professional mannerWhat we doWe strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events.We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.In this role you will supervise the shop in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitabilityBenefits and DevelopmentPerformance based cash incentives paid every pay runOptional overtime subject to availabilityDiscounts to over 500 different retailersPension Scheme & Annual share save2 days Induction session to give you the best start when joining the businessAll new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web-based content on the Entain Academy and support from your colleaguesOngoing performance development with your Line Manager to receive regular feedback and plan your personal developmentWorking PatternsOur shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.A typical weekly rota will be made up of a combination of a long opening shift, a long closing shift and a short closing shift and will vary week to ;Typically your short closing shifts will be in the week and your longer shifts will be on the weekend.Please note until being signed off you won’t be eligible to carry out opening shifts unless it’s while shadowing as part of your training.
      • harlow, hc
      • Arrow Electronics, Inc.
      Position:Customer Service SpecialistJob Description:We are looking for an ambitious individual to join ARROW Intelligent Solutions Team. The EMEA Customer Service Team is looking for a Customer Service Specialist, who will provide expert external/internal customer service and sales support for ARROW customers and stakeholders. In this position, you will be responsible for handling more complex tasks, interfacing with important ARROW customers/stakeholders to create a successful customer experience.What You Will Be Doing at Arrow? • Processing customer and supplier returns• Ensuring full support for dedicated customers on Focus Business Areas• Working Across all EMEA Regions in an international, multilingual team• Interregional returns and shipments will be part of your daily business• Managing the customer relationship by providing strategic service and support to assigned customer base• Working with internal and external resources, provide customer service, arrange pick-ups or prepare credit notes if necessary, move goods between different locations, manage replacement inventory, troubleshooting other customer problemsWhat Are We Looking For? • You are located near our offices in Central Europe• You like helping clients. You are patient and calm even under pressure• You have experience in a similar position (RMA, Sales Operations) or you have a selling attitude• You have experience in administrate the replacement stock• You have knowledge/interest in electronics • You enjoy taking on difficult challenges and finding solutions• You speak English fluently• System affinity (incl. creation of reports and tracking)• You communicate clearly. You are comfortable communicating in writing and on the phoneWhat is in it For You? • Vacation- and Christmas bonus• Cafeteria bonus• Employee benefits• Open-minded corporate culture• Reliable & trusting employment relationship• Cooperative team with flat hierarchies and short ways of communication• Professional and personal developmentOur story As Arrow Intelligent Solutions (AIS), a part of Arrow Electronics, we are a leader in distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to our clients all over the world. Our business is based on a trusted, long-lasting net of relationships with industry leaders, both on the supplier and customer side. Arrow is an equal opportunity employer and is committed to creating a diverse working environment by providing equal employment opportunity for all qualified persons. Location:DE-Neu Isenburg, Germany (Frankfurter Straße)Time Type:Full timeJob Category:Business Support
      • shrewsbury, mid
      • full-time
      • Coral
      At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.What do you need to be successful?You must be 18 years old or over to work in one of our betting shops.Passion for delivering great customer service!The ability to build positive relationships and communicate effectivelySelf-motivated with strong organisation skillsHappy to work autonomously or part of teamBe adaptable and a quick learnerAbility to deal with tough situations in a calm and professional mannerWhat we doWe strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events.We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.In this role you will supervise the shop in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitabilityBenefits and DevelopmentPerformance based cash incentives paid every pay runOptional overtime subject to availabilityDiscounts to over 500 different retailersPension Scheme & Annual share save2 days Induction session to give you the best start when joining the businessAll new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web-based content on the Entain Academy and support from your colleaguesOngoing performance development with your Line Manager to receive regular feedback and plan your personal developmentWorking PatternsOur shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.A typical weekly rota will be made up of a combination of a long opening shift, a long closing shift and a short closing shift and will vary week to ;Typically your short closing shifts will be in the week and your longer shifts will be on the weekend.Please note until being signed off you won’t be eligible to carry out opening shifts unless it’s while shadowing as part of your training.
      • nottingham, mid
      • full-time
      • French Selection UK
      FRENCH SELECTION UKGerman Speaking IT Help DeskWindows troubleshooting, IT support, IT customer service, Troubleshooting, 1st line support, 2nd line support, debugging, Customer Service, Client Support, Help Desk, Technical Support, Service Support, IT, Software, Software Support, Technical Software, Network environment, Outlook, Remote Desktop, IT Engineer, Service Desk, Fluent German, Graduate, Trainee, Junior IT TechnicianSalary: OTE £30,000 (basic is up to 25,000 DOE + Bonus up to £4500 + excellent benefits)Location: NottinghamAt commutable distance from Sheffield, Rotherham, Doncaster, Hoyland, Barnsley, Stocksbridge, Penistone, Wakefield, Huddersfield, Bamford, Baslow, Dronfield, Chesterfield, Barlborough, Clowne, Worksop, Manchester, Transpennine ExpressOr by car from South Yorkshire, M1Ref: 342SDG*** Open to recent graduate too, junior IT and Electrical Engineers are welcome*** Experience in IT Support or Troubleshooting is essential for the role*** Candidate must be able to commute to Nottingham central or Sheffield*** Full time, office based, permanent role, shift pattern: Mon-Fri pm or am – 5pm*** After the successful training and probation period candidate allowed for hybrid workingVIEW JOB DESCRIPTION > APPLY NOW: Please visit the French Selection UK website, vacancies section, search job reference: 342SDGApplications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants.The Company:Our client is a well-established IT Service provider.Main Duties:To provide Customer Service and IT Help Desk Support for international clients to answering 1st line technical support calls and troubleshooting customers problems.The Role:- Deal with technical related issues with customers over the phone- Guaranty that reported problems are dealt with professionally and in a timely manner- Provide 1st line technical support and problem fixing for end users on all systems- Support hardware maintenance and troubleshooting the problems- Escalate technical issues to the right direction- Provide 2nd line technical support after a training period- Software installation and maintenance- Provide network support, phone system support- Priorities between tasks to achieve SLA’sThe Candidate:- Fluent in German (written and spoken)- IT studies or experiences IT sector is required- Windows troubleshooting skills required- Previous experiences in IT support, 1st or 2nd line help desk support or Technical Help Desk is advantageous- Troubleshooting experiences or background with IT ticketing system or IT related problem-solving skills- Excellent and professional communication skills- Candidate be able to commute to Nottingham central or alternatively Sheffield central- Other language fluency would be a bonus (Spanish or Portuguese or French or Italian)Salary: OTE £30,000 (basic is up to 25,000 DOE + Bonus up to £4500 + excellent benefits)French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.
      • glasgow, scotland
      • part-time
      • PDA Search & Selection
      Position: Helpdesk Administrators (Part Time)Annual Salary: £20,500 (Pro-rata) + company pension and 33 days holiday (25 + 8 bank holidays) Pro-rata Location: Glasgow, G5 0US / WFH – role will initially be based from home but when circumstances allow role will be based from our clients head office which is in the Gorbals area of Glasgow – all equipment will be providedHours: hours per week (working 5 days out of 7, shifts between the hours of 7am and 10pm)Our client, a global market leading Facilities Management company, they are actively looking for an experienced Helpdesk Administrators to work on a Permanent and part time basis within their busy and vibrant Glasgow Head Office, due to a new contract.All roles are offered on a Part Time, Permanent basis.All roles will start off being working from home but when circumstances allow the roles will be based at our clients head office in the Gorbals, Glasgow, G5 0US.All roles are working on a brand new national Facilities contract that our client have with a national client.The role is working hours a week and the shifts will very but will be between the hours of , so you may do a week or early shifts, then a week or late shifts, so they need people who are flexible to do any shifts between 7am-10pm.Role will involve working 5 days over 7, so there will be some weekend shifts but it will not be every weekend.Job Purpose:To answer inbound calls and make outbound calls in a professional manner whilst logging and passing on all related faults and enquiresMonitor and manage new calls with a high focus on response times whilst following the call scripts provided capturing all relevant data to comply with call monitoring guidelinesEnsure all maintenance jobs are managed within set response times and issues are escalated as per policy and procedureSkills Required for the roles: Candidates must be strong communicators both written and verbalMust have previous experience working in a helpdesk or call centreStrong customer service skills Able to develop strong working relationships with colleagues and customers Strong IT skills including being a competent user of PC Flexible and adaptable to change in a fast-moving environment Flexible approach to working hoursEffective problem-solving and decision-makingAble to motivate self and othersAble to conduct general administrative duties Immediate starts are available.Interviews will be held via ‘Microsoft Teams’ and all candidates will need to provide proof of their right to work (passport or birth certificate and proof of your National Insurance number).To apply for these roles please submit your full and up to date CV to Yvette Harding at PDA Search and Selection
      • leeds, yorkshire
      • full-time
      • Labcorp
      Labcorp is a leading global life sciences company that provides vital information to help doctors, hospitals, pharmaceutical companies, researchers and patients make clear and confident decisions. Through our unparalleled diagnostics and drug development capabilities, we provide insights and accelerate innovations to improve health and improve lives. With more than 70,000 employees, we serve clients in more than 100 countries. Labcorp (NYSE: LH) reported revenue of $14 billion in ; Reporting to the Manager, Computer Systems Validation, the IT Validation Support Specialist level I is primarily accountable for computer systems validation (CSV) ; This position will provide guidance for software validation initiatives for the Labcorp Drug Development business units and will liaise with IT Project Managers, business unit resources and business unit leadership to execute a project-specific IT validation strategy by coordinating and guiding CSV activities. Essential Job Duties: Validation Strategy- Assist with establishing, reviewing, executing, and ensuring compliance with governmental regulatory requirements, policies, standards, and procedures related to processes for CSV and qualification of infrastructure components.- Assist with the implementation of a common System Development Life Cycle (SDLC).- Advise the project team on and be responsible for CSV strategy and documentation of product functionality across system releases.- Coordinate project-specific CSV efforts, including coordination of the execution of the test plan.- Recommend proper controls for the Labcorp's computer systems to ensure the reliability of applications and infrastructure, as well as the integrity of data and safety of subjects. - Utilize tools for conducting and executing CSV. Testing - Provide direction to assure that applications and infrastructure components possess the necessary level of testing and required documentation to comply with applicable GxP regulations and client ;- Ensure compliance with Labcorp standard testing methodologies, procedures, and practices.- Prepare validation and test strategies for IT initiatives, and present to project teams.- Work with project teams to identify test requirements and advise on the design of testing phases, as well as documentation of test plans & test case specifications to meet system needs.- Advise on the performance of application, functional, usability, performance load-stress, & user acceptance tests.- Ensure that the testing is completed on time and that it addresses all user and functional requirements as defined during the requirement definition process.- Perform documentation reviews and conduct analyses of validation process issues and testing results.- Ensure that software faults are identified and documented, and coordinate with development staff so that testing issues are isolated and resolved.- Ensure that all necessary project-specific CSV documentation is produced, and for reviewing the material for correctness, completeness, and clarity.Partnerships - Liaise with the IT Quality function to develop and implement a continuous improvement model of the Labcorp’s validation methodology and SDLC.- Periodically conduct training for staff and business associates as to their respective responsibilities within the validation methodology.Education / Qualifications- Bachelor’s Degree or higher preferred (ex. science based, operations research, technology, etc.)Experience- Entry level of experience preferred in execution of projects, experience in partnering with/guiding internal clients to deliver on project goals- Creative approach to resolving technical issues, and balancing business needs- Project Management experience – ability to plan, organize, and execute work across multiple initiatives to drive delivery of validation commitments- Ability to coordinate strong teams, and manage multiple priorities- Demonstrates self motivation to lead teams on a unified validation strategy, while achieving department goals, objectives, and initiatives- Exceptional verbal, written, presentation, interpersonal skills, and ability to command respect of others.Why us: --> Labcorp supported the pharmaceutical industry develop more medicines worldwide than any other company, including the top 50 best-selling drugs on the market today. --> We are also the world´s biggest Central Lab, generating more clinical trial data than all other central laboratories combined. --> Our Early Phase Solutions have proved to shave off 30 % time from lead candidate to Proof of Concept. --> LabCorp/Covance were the first in receiving FDA approval to perform COVID19 tests using an at-home collection kit. --> Labcorp have been named by Forbes as one of the World's Best Employers 2020. --> Join us and see why we are uniquely positioned to offer you not only a job, but a stable, long-term international career, and why more than 90% of the top 20 global pharmaceutical companies are repeat customers. Labcorp is proud to be an Equal Opportunity Employer:As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, age, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.For more information about how we collect and store your personal data, please see our Privacy Statement.
      • stockport, nw
      • full-time
      • St John Ambulance
      About the RoleThis is a fantastic opportunity to become a customer service advisor within St John Ambulance. If you are passionate about customer service, we would love to hear from you.The Retail Customer Service Advisor is responsible for delivering service excellence to all customers but with specific focus on retail customers. To provide an effective sales service via phone and email (cases), using our email management system to respond to customers queries across multiple channels, ensuring queries are dealt with in-line with SJA targets, Service Level Agreements and ensuring the customer has a great experience with us, ensuring training/supplies requirements and requests are dealt with accurately and efficiently, whilst maintaining the agreed internal/external service levels and meeting the organisations core values.Please see the job description for more detail (this can be viewed on our website or once you click apply)About YouYou will have the ability to build strong and effective relationships with internal colleagues across all levels of the organisation and liaise/negotiate to ensure customer requirements area achieved within a timely manner• To be able to produce effective and accurate written communication, dealing with incoming emails and cases for bookings and general enquires in a professional manner whilst meeting the service level agreement and individual targets• To effectively deal and process inbound communications to the Customer Service department• Perform any other duties commensurate with these responsibilities, the band of the post and skills and qualifications of the post-holderTo ensure you are successful in this role, you will be inducted into a fantastic training and coaching program to allow you to be Confident, Satisfied and InformedWe want our customer service team to be the best, so you will have a background in customer service, whether that be business to business or business to customer and have experience working over the phone and email.Specific customer service and email management system will be given; however, you must have the knowledge and ability to use Microsoft Office/365 to an intermediate level.About UsSt John Ambulance works at the heart of communities, providing first aid, keeping people safe at events and working alongside the NHS in response to 999 calls.Every year, hundreds of thousands of people learn how to save a life through our training, education and youth programmes.Over the next decade, we have bold ambitions to help transform out-of-hospital care, having a positive impact on the people we treat and the communities we serve.We are a team of 1,600 employees and 18,000 volunteers, united by our goal of saving lives through first aid.You will receive:Competitive salary & pension schemeCycle to work schemeHealth and Wellbeing portal - access to financial, health and wellbeing support and an Employee Assistance ProgrammeDiscounts – you’ll have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym memberships, cinema tickets, restaurants, holidays and shopping.Interview Date: 07/06/2022Application Review Date: 30/05/2022We may review applications before the Application Review Date, however, if you apply after the Application Review Date, your application may not be considered. We will accept applications until we have successfully filled the role.We are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve, so are particularly interested in applications from women, trans and non-binary people, as well as those from Black, Asian and minority ethnic backgrounds and those with different accessibility needs.Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy.Recruitment Agencies: We are not utilising the services of recruitment agencies for this vacancy and will accept direct applications only. Any speculative CVs submitted without invitation will not be considered
      • liphook, southern
      • Southern Co-op
      We’re looking for a Customer Service Assistant who can make a real difference in their local communityPutting U in Southern Co-op Southern Co-op is recruiting for a Customer Service Assistant to help deliver the excellent service we’re known for. Our retail stores are more than somewhere to pick up the groceries — they’re the heart of the town or village, the place to bump into friends, or even a vital service for vulnerable people. Our Customer Service Assistants don’t just help improve store performance and efficiency, they’re the friendly, recognisable face within the local community. What we’re looking forWe’re offering an exciting and varied role on a part time basis within our retail store. Experience in a similar role would be advantageous but not essential as full training will be provided. You’ll be a fantastic communicator and not afraid to strike up conversations with anyone and everyone. You’ll have excellent communication skills, and be a great team player with a positive ‘can do’ attitude. You’ll also have a keen enthusiasm for delivering great customer service and won’t be afraid to get stuck in and carry out day-to-day tasks, including:Helping customers with queries and requestsMerchandising stock, ensuring great availability for our customersAssisting with stock control and replenishmentWorking on the checkout serving customersHelping keep the store clean, tidy and safeMaintaining a high standard of customer service at all times Taking this friendly, helpful and caring attitude to the next level, you’ll also proactively engage in community activities. We want our Customer Service Assistants to love where they live and get involved in every opportunity, and this could be through volunteering, offering a helping hand or getting involved in good causes. Why Southern Co-op?Southern Co-op offers a lot more than just a job. As we are completely owned by our members, we put people first — and it’s no different for our team members. Alongside the competitive salary, you’ll have instant access to a huge selection of benefits, including a generous 31 days of annual leave (incl bank holidays), healthcare plans, generous discounts, NEST pension, cycle-to-work scheme, company bonus, and much more. We want to put U in Southern Co-op — start your new career ;
      • london, london
      • full-time
      • Ashdown Group Limited
      A well-established multinational firm is looking for a personable and driven IT Support Analyst to join its expanding team, based in the Docklands area of ;Working as an integral part of a sizeable global technology team, you will provide 1st and 2nd line support for all user and system issues, within a hybrid cloud infrastructure ; In order to be suitable for this role, you MUST have demonstrable expertise supporting Windows OS, Active Directory and Office 365, while experience with Windows Server, Exchange, Azure, Intune, SharePoint and troubleshooting IT hardware issues would be advantageous to your application. This is an excellent opportunity for an accomplished IT Support Analyst to join a market-leading company that offers an attractive benefits package and clearly defined career path.
      • bristol, sw
      • eXPD8
      Are you a super observant, love a spreadsheet or two, with an eye for detail? Then keep reading because we’ve got the ideal role for those with advanced MS Excel Skills and Process Management ability to join our Client Services family in Bristol, with Home-based flexibility.What’s the role purpose?As a Client Services Account Administrator, you will provide top notch admin support to the Client Services team to make our clients activities and campaigns come alive. You’ll be process orientated, proficient with Microsoft Word, Excel and PowerPoint, and a can-do attitude.You will be supporting to ensure our merchandisers in the field have all the information they need to do a great job for our clients – Including, reviewing date & collating reports, writing visit briefs, instructions & questionnaires, and being first point of contact for resolving merchandiser queries.What we’re looking for?·Confident in picking up the phone and talking to merchandisers and clients·A natural finisher who doesn’t leave things to the last minute·Great communicator - Excellent written and verbal communication skills·Proficient user of MS Excel skills, including PivotTables, VLOOKUP and/or INDEX/MATCH·Interest in retail and the inner workings of how best to get instore displays looking greatWhat will you do?·Deal with queries from our field team promptly and accurately·Pull data into bespoke client reports – ensuring data accuracy and the best result we can achieve·Be a problem solver – spot the issues and drive solutions·Write detailed instructions for the field team for the activity·Write and load questionnaires for activities to make sure we collect the right data for our clientsWhat we’ll give you…·Salary up to £22,500 (dependant on experience)·Health Cash plan (dental, eye test, physio, 24-hour phone GP, counselling etc)·GroceryAid - Welfare support·Never work on your eXPD8 birthday·Buy and sell holiday·Life Insurance·Flexibility in work location– whilst we love seeing people IRL and will welcome people to be able to be in the Bristol office, we also recognise that flexibility is key to get the best from everyone, the role will be a split between Bristol and Home-based workingWho are we?eXPD8 Field Marketing are a provider of retail support services to some of the most well-known brands in the world such as Sony, 3M, Proctor & Gamble, L’Oreal and many more. Our goal is to make our clients marketing campaigns come to life in store – ensuring the stock and marketing materials are displayed and engaging to make customers buy products. We have over 2,500 merchandisers in the field team across who are delivering the clients vision into stores in every postcode in the UK.We are proud to be a Disability Confident Leader and a fully inclusive employer. Diversity, equality, and inclusion are at the heart of our values and at the forefront of our recruitment process. We encourage applications from all candidates, so if this sounds like the role for you, come and join the family!eXPD8 delivering excellence first every time.
      • colchester, hc
      • full-time
      • SLS Recruitment
      Customer Service and Sales Assistant - ColchesterEver received bad customer service?Thought you could have handled the situation better?Then our client wants to hear from you!Our client is looking for candidates that have excellent customer service skills or have the natural ability to speak to customers. They are not looking for years of experience or certain qualifications, they just want job seekers that are self motivated and have the drive to succeed in a customer orientated industry. Our client is an award winning sales company that prides themselves on providing great customer service, excellent customer experience and quality sales on behalf of their clients.This opportunity is an entry level role that provides full product training as well as one on one coaching to help build your confidence and skills in customer service and sales. On a day to day basis you will be meeting potential customers within residential campaigns while representing a specific client, with the aim to help boost their brand awareness, revenue and customer experience.BenefitsOpportunities to travel abroad for top performersAccess to training and coachingExcellent progression opportunitiesFun and unique company cultureInvites to exclusive events at amazing venues across the UKExcellent team focused environmentOTE of £21k to £30k per annumAdded incentives including bonuses and prizesRequirementsNo experience in customer service or sales needed to be successfulExcellent communication skillsAbility to recognise good and bad customer serviceSelf motivated, target orientated and up for a challengeBe able to work within a team but also as an individualHigh work ethicBe willing and able to commute to and work within the Colchester areaIf you think you meet the above requirements then please click the apply button and attach your most up to date CV, then we can pass it on to our client so that they can be in contact with you. This role is offered on a self employed basis which allows our clients team to earn above the industry average for an entry level role, with earnings averaging between £21k and £30k per annum. These earnings are based on performance and incentives, so there is no limit to what you can earn as all successful candidates are paid on a commission only basis.Graduates welcome to apply!* Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for SLS Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying.
      • truro, sw
      • full-time
      • Ladbrokes
      At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.What do you need to be successful?You must be 18 years old or over to work in one of our betting shops.Passion for delivering great customer service!The ability to build positive relationships and communicate effectivelySelf-motivated with strong organisation skillsHappy to work autonomously or part of teamBe adaptable and a quick learnerAbility to deal with tough situations in a calm and professional mannerWhat we doWe strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events.We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.In this role you will supervise the shop in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitabilityBenefits and DevelopmentPerformance based cash incentives paid every pay runOptional overtime subject to availabilityDiscounts to over 500 different retailersPension Scheme & Annual share save2 days Induction session to give you the best start when joining the businessAll new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web-based content on the Entain Academy and support from your colleaguesOngoing performance development with your Line Manager to receive regular feedback and plan your personal developmentWorking PatternsOur shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.A typical weekly rota will be made up of a combination of a long opening shift, a long closing shift and a short closing shift and will vary week to ;Typically your short closing shifts will be in the week and your longer shifts will be on the weekend.Please note until being signed off you won’t be eligible to carry out opening shifts unless it’s while shadowing as part of your training.
      • west belfast, n ireland
      • full-time
      • Ladbrokes
      At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.What do you need to be successful?You must be 18 years old or over to work in one of our betting shops.Passion for delivering great customer service!The ability to build positive relationships and communicate effectivelySelf-motivated with strong organisation skillsHappy to work autonomously or part of teamBe adaptable and a quick learnerAbility to deal with tough situations in a calm and professional mannerWhat we doWe strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events. We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.In this role you will supervise the shop & team in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitabilityBenefits and DevelopmentPerformance based cash incentives paid every pay runAnnual Shop performance related bonus up to £500Discounts to over 500 different retailersPension Scheme & Annual share save2 days Induction session to give you the best start when joining the businessAll new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web based content on the Entain Academy and support from your colleaguesOngoing performance development with your Line Manager to receive regular feedback and plan your personal developmentAn advancement programme to take you on a structured journey to becoming a Marketplace Manager of the future or even the potential for advancement to other parts of the business.Working PatternsIn Most of our shops opening hours are 8:45am – 9:45pm Monday to Saturday and 10:30am – 6:00pm on Sundays.Shifts are devised on a rota basis and will change weekly, they will include evening and weekend ;We offer optional overtime subject to availability.Pay RatesOver 23's £ ;starting rate going up to £ once you have completed your ;Under 23's £ starting rate going up to £ once you have completed your ;
      • shanklin, southern
      • Southern Co-op
      We’re looking for a Customer Service Assistant who can make a real difference in their local communityPutting U in Southern Co-op Southern Co-op is recruiting for a Customer Service Assistant to help deliver the excellent service we’re known for. Our retail stores are more than somewhere to pick up the groceries — they’re the heart of the town or village, the place to bump into friends, or even a vital service for vulnerable people. Our Customer Service Assistants don’t just help improve store performance and efficiency, they’re the friendly, recognisable face within the local community. What we’re looking forWe’re offering an exciting and varied role on a part time basis within our retail store. Experience in a similar role would be advantageous but not essential as full training will be provided. You’ll be a fantastic communicator and not afraid to strike up conversations with anyone and everyone. You’ll have excellent communication skills, and be a great team player with a positive ‘can do’ attitude. You’ll also have a keen enthusiasm for delivering great customer service and won’t be afraid to get stuck in and carry out day-to-day tasks, including:Helping customers with queries and requestsMerchandising stock, ensuring great availability for our customersAssisting with stock control and replenishmentWorking on the checkout serving customersHelping keep the store clean, tidy and safeMaintaining a high standard of customer service at all times Taking this friendly, helpful and caring attitude to the next level, you’ll also proactively engage in community activities. We want our Customer Service Assistants to love where they live and get involved in every opportunity, and this could be through volunteering, offering a helping hand or getting involved in good causes. Why Southern Co-op?Southern Co-op offers a lot more than just a job. As we are completely owned by our members, we put people first — and it’s no different for our team members. Alongside the competitive salary, you’ll have instant access to a huge selection of benefits, including a generous 31 days of annual leave (incl bank holidays), healthcare plans, generous discounts, NEST pension, cycle-to-work scheme, company bonus, and much more. We want to put U in Southern Co-op — start your new career ;
      • sheffield, yorkshire
      • full-time
      • Elevation Recruitment
      Elevation Recruitment Group are now working with a key client of ours to recruit for a French speaking Customer Service Administrator to work within their existing customer service team. This is a temporary role for a duration of up to 4 months with the potential for this to be extended for the right candidate. The successful French speaking Customer Service Administrator will act as the first point of contact for French speaking customers and any other third parties required. They will be integral part of an existing team, allowing them to reach and serve a broader customer base. As a Customer Service Administrator your responsibilities will include but not be limited to:· Answering phones from customers professionally and responding to customer inquiries and complaints.· Researching required information using available resources.· Identifying, escalating priority issues, and reporting to the high-level management.· Completing call notes and call reports as necessary and updating them in the CRM.Requirements for the Customer Service Administrator:· Proactive and self-sufficient with the ability to learn quickly.· Excellent telephone manner.· Clear and concise communication skills, both verbal and written.· IT Literate - full training on inhouse systems to be provided.· Previous experience working within a fast paced office environment.Elevation Business Support is a specialist division of Elevation Recruitment Group focusing on the recruitment of talented Business Support professionals across all levels. If you match the specified criteria and are interested in discussing the position in more detail, we would love to hear from you.
      • bosham, southern
      • Southern Co-op
      We’re looking for a Customer Service Assistant who can make a real difference in their local communityPutting U in Southern Co-op Southern Co-op is recruiting for a Customer Service Assistant to help deliver the excellent service we’re known for. Our retail stores are more than somewhere to pick up the groceries — they’re the heart of the town or village, the place to bump into friends, or even a vital service for vulnerable people. Our Customer Service Assistants don’t just help improve store performance and efficiency, they’re the friendly, recognisable face within the local community. What we’re looking forWe’re offering an exciting and varied role on a part time basis within our retail store. Experience in a similar role would be advantageous but not essential as full training will be provided. You’ll be a fantastic communicator and not afraid to strike up conversations with anyone and everyone. You’ll have excellent communication skills, and be a great team player with a positive ‘can do’ attitude. You’ll also have a keen enthusiasm for delivering great customer service and won’t be afraid to get stuck in and carry out day-to-day tasks, including:Helping customers with queries and requestsMerchandising stock, ensuring great availability for our customersAssisting with stock control and replenishmentWorking on the checkout serving customersHelping keep the store clean, tidy and safeMaintaining a high standard of customer service at all times Taking this friendly, helpful and caring attitude to the next level, you’ll also proactively engage in community activities. We want our Customer Service Assistants to love where they live and get involved in every opportunity, and this could be through volunteering, offering a helping hand or getting involved in good causes. Why Southern Co-op?Southern Co-op offers a lot more than just a job. As we are completely owned by our members, we put people first — and it’s no different for our team members. Alongside the competitive salary, you’ll have instant access to a huge selection of benefits, including a generous 31 days of annual leave (incl bank holidays), healthcare plans, generous discounts, NEST pension, cycle-to-work scheme, company bonus, and much more. We want to put U in Southern Co-op — start your new career ;
      • newcastle-under-lyme, mid
      • full-time
      • Coral
      At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.What do you need to be successful?You must be 18 years old or over to work in one of our betting shops.Passion for delivering great customer service!The ability to build positive relationships and communicate effectivelySelf-motivated with strong organisation skillsHappy to work autonomously or part of teamBe adaptable and a quick learnerAbility to deal with tough situations in a calm and professional mannerWhat we doWe strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events.We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.In this role you will supervise the shop in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitabilityBenefits and DevelopmentPerformance based cash incentives paid every pay runOptional overtime subject to availabilityDiscounts to over 500 different retailersPension Scheme & Annual share save2 days Induction session to give you the best start when joining the businessAll new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web-based content on the Entain Academy and support from your colleaguesOngoing performance development with your Line Manager to receive regular feedback and plan your personal developmentWorking PatternsOur shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.A typical weekly rota will be made up of a combination of a long opening shift, a long closing shift and a short closing shift and will vary week to ;Typically your short closing shifts will be in the week and your longer shifts will be on the weekend.Please note until being signed off you won’t be eligible to carry out opening shifts unless it’s while shadowing as part of your training.
      • london, london
      • full-time
      • Ashdown Group Limited
      A well-established MSP based in Canary Wharf is seeking a determined, driven and friendly IT Support Analyst to join their expanding business, with plenty of opportunities for technical skills building in this role! This role is based 5 days a week onsite and is a fixed-term contract for 6 months, with possible scope for ;You will be required to carry out 1st-3rd line desktop and server administration support, provide telephone and email support to users, participate in occasional field service, as well as work with the ticketing system to resolve any issues and escalating tickets to the senior team when necessary.To be considered for this role, you must have experience with the following:Proven Windows Os/Server support experienceO365/ Active DirectoryNetworking administration skillsMS Office Suite - Word, Excel, PowerPoint, Outlook, Exchange, ; Please send in a copy of your most updated CV for review if you are interested in working with a growing business with plenty of opportunities to expand your technical knowledge and skillset!
      • tipton, mid
      • full-time
      • AWD online
      First Line IT Help Desk Support Engineer / Service Desk Analyst who has a solid technical background with a good understanding of networks, hardware and software, Windows Desktops and associated technology with excellent troubleshooting skills is required for an IT solutions company based in Dudley, West Midlands. SALARY: £20,805 per annum + Benefits LOCATION: Dudley, West Midlands JOB TYPE: Full-Time, Permanent WORKING HOURS: 12 Hours per Day, 3 Days on, 3 Days off JOB OVERVIEW We have a fantastic new job opportunity for a First Line IT Help Desk Support Engineer / Service Desk Analyst who has a solid technical background with a good understanding of networks, hardware and software, Windows Desktops and associated technology with excellent troubleshooting skills. Working as a First Line IT Help Desk Support Engineer / Service Desk Analyst you will be the first point of contact for customers, your friendly and helpful demeanour is crucial as you diagnose and solve customers IT issues or escalate them to the company’s field service engineers, keeping the customer updated every step of the way. As a First Line IT Help Desk Support Engineer / Service Desk Analyst you’ll be responsible for completing detailed and accurate records after every call and logging any incidents or service requests received on the phone, via email or through customer portals. You’ll have a brilliant attitude and a personable, friendly approach, taking great satisfaction in successfully resolving customer IT issues. APPLY TODAY If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review. CANDIDATE REQUIREMENTS As a First Line IT Help Desk Support Engineer / Service Desk Analyst you will have the following attributes: A brilliant attitude and a personable, friendly approach, taking great satisfaction in successfully resolving customer IT issues Excellent IT skills, with an understanding of network and database structures alongside computer hardware and windows desktop support Experience of hospitality and retail EPoS systems or have worked within the hospitality or retail industry previously is desirable Excellent written, verbal and interpersonal skills are essential when liaising with customers HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P8559 Full- Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Dudley, West Midlands. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online |
      • heywood, nw
      • full-time
      • Candidate Source Ltd
      A well-established supplier of commercial kitchen equipment services, across a wide range of sectors is looking for a Customer Service Advisor that understands the importance of outstanding customer experience and attention to ;As a Customer Service Advisor, your responsibilities will include:Ensuring all new calls are allocated to engineers in a timely manner.Effectively planning engineers’ callouts to customers and ensuring the work is allocated effectively.Continually communicating with customers should any problems arise on site.Monitoring and dealing with service call outs via the service desk email box.We are looking for a Customer Service Advisor who has the following skills and experiences:IT Literate (able to use Outlook and MS office suite of products).Able to provide a professional, friendly, can-do response when dealing with colleagues and ;A strong team player.A good communicator and have a good eye for attention to detail.Strong experience in a service desk ; The role is office based with a salary of £18,000 to £20,000 plus ;To apply for this role as Customer Service Advisor, please click apply online and upload an updated copy of your CV.Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.
      • newbury, hc
      • full-time
      • Ladbrokes
      At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.What do you need to be successful?You must be 18 years old or over to work in one of our betting shops.Passion for delivering great customer service!The ability to build positive relationships and communicate effectivelySelf-motivated with strong organisation skillsHappy to work autonomously or part of teamBe adaptable and a quick learnerAbility to deal with tough situations in a calm and professional mannerWhat we doWe strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events.We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.In this role you will supervise the shop in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitabilityBenefits and DevelopmentPerformance based cash incentives paid every pay runOptional overtime subject to availabilityDiscounts to over 500 different retailersPension Scheme & Annual share save2 days Induction session to give you the best start when joining the businessAll new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web-based content on the Entain Academy and support from your colleaguesOngoing performance development with your Line Manager to receive regular feedback and plan your personal developmentWorking PatternsOur shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.A typical weekly rota will be made up of a combination of a long opening shift, a long closing shift and a short closing shift and will vary week to ;Typically your short closing shifts will be in the week and your longer shifts will be on the weekend.Please note until being signed off you won’t be eligible to carry out opening shifts unless it’s while shadowing as part of your training.
      • kingston, london
      • full-time
      • Ladbrokes
      At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.What do you need to be successful?You must be 18 years old or over to work in one of our betting shops.Passion for delivering great customer service!The ability to build positive relationships and communicate effectivelySelf-motivated with strong organisation skillsHappy to work autonomously or part of teamBe adaptable and a quick learnerAbility to deal with tough situations in a calm and professional mannerWhat we doWe strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events.We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.In this role you will supervise the shop in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitabilityBenefits and DevelopmentPerformance based cash incentives paid every pay runOptional overtime subject to availabilityDiscounts to over 500 different retailersPension Scheme & Annual share save2 days Induction session to give you the best start when joining the businessAll new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web-based content on the Entain Academy and support from your colleaguesOngoing performance development with your Line Manager to receive regular feedback and plan your personal developmentWorking PatternsOur shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.A typical weekly rota will be made up of a combination of a long opening shift, a long closing shift and a short closing shift and will vary week to ;Typically your short closing shifts will be in the week and your longer shifts will be on the weekend.Please note until being signed off you won’t be eligible to carry out opening shifts unless it’s while shadowing as part of your training.
      • pill, sw
      • Southern Co-op
      We’re looking for a Customer Service Assistant who can make a real difference in their local communityPutting U in Southern Co-op Southern Co-op is recruiting for a Customer Service Assistant to help deliver the excellent service we’re known for. Our retail stores are more than somewhere to pick up the groceries — they’re the heart of the town or village, the place to bump into friends, or even a vital service for vulnerable people. Our Customer Service Assistants don’t just help improve store performance and efficiency, they’re the friendly, recognisable face within the local community. What we’re looking forWe’re offering an exciting and varied role on a part time basis within our retail store. Experience in a similar role would be advantageous but not essential as full training will be provided. You’ll be a fantastic communicator and not afraid to strike up conversations with anyone and everyone. You’ll have excellent communication skills, and be a great team player with a positive ‘can do’ attitude. You’ll also have a keen enthusiasm for delivering great customer service and won’t be afraid to get stuck in and carry out day-to-day tasks, including:Helping customers with queries and requestsMerchandising stock, ensuring great availability for our customersAssisting with stock control and replenishmentWorking on the checkout serving customersHelping keep the store clean, tidy and safeMaintaining a high standard of customer service at all times Taking this friendly, helpful and caring attitude to the next level, you’ll also proactively engage in community activities. We want our Customer Service Assistants to love where they live and get involved in every opportunity, and this could be through volunteering, offering a helping hand or getting involved in good causes. Why Southern Co-op?Southern Co-op offers a lot more than just a job. As we are completely owned by our members, we put people first — and it’s no different for our team members. Alongside the competitive salary, you’ll have instant access to a huge selection of benefits, including a generous 31 days of annual leave (incl bank holidays), healthcare plans, generous discounts, NEST pension, cycle-to-work scheme, company bonus, and much more. We want to put U in Southern Co-op — start your new career ;
      • bristol, sw
      • full-time
      • Coral
      At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.What do you need to be successful?You must be 18 years old or over to work in one of our betting shops.Passion for delivering great customer service!The ability to build positive relationships and communicate effectivelySelf-motivated with strong organisation skillsHappy to work autonomously or part of teamBe adaptable and a quick learnerAbility to deal with tough situations in a calm and professional mannerWhat we doWe strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events.We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.In this role you will supervise the shop in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitabilityBenefits and DevelopmentPerformance based cash incentives paid every pay runOptional overtime subject to availabilityDiscounts to over 500 different retailersPension Scheme & Annual share save2 days Induction session to give you the best start when joining the businessAll new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web-based content on the Entain Academy and support from your colleaguesOngoing performance development with your Line Manager to receive regular feedback and plan your personal developmentWorking PatternsOur shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.A typical weekly rota will be made up of a combination of a long opening shift, a long closing shift and a short closing shift and will vary week to ;Typically your short closing shifts will be in the week and your longer shifts will be on the weekend.Please note until being signed off you won’t be eligible to carry out opening shifts unless it’s while shadowing as part of your training.
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