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    3 jobs found in ilford, london

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        • romford, london
        • permanent
        • £18,000 per year
        • randstad business support
        Randstad is looking for experienced Customer Service, Call Centre professionals to work for a great Property Maintenance type business based in the Romford area. This is a permanent Call Centre - customer service job opportunity to start ASAP. *** Due to the location of the Customer Call Centre, candidates must have their own form of transport. There is parking onsite at the offices.Salary: £18,000 per annumHours: 35 hour working week - Monday to Friday. Shifts are on a shift rota basis such as; 12pm-8pm / 8am-4pm / 9am-5pm.Other duties and responsibilities will include:- Answer inbound calls- Handle customer, tenant and client queries- Respond to emails - Record all activity from inbound phone calls and emails within the in-house system- Ensure customer/resident details are up to date and relevant within the in-house system; including checking post codes, contact numbers and resident names- Provide the first contact support for all queries from customers, clients and tenants via phone, email, text and post- Review impact and prioritisation of issues and escalate major issues to the relevant Contract Management teamSkills and experience required for the call centre role:- Proven customer service and admin experience - Ideally have experience of dealing with high volume inbound calls- Excellent communication skills both verbally and written- Ability to work to deadlines and targetsRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Randstad is looking for experienced Customer Service, Call Centre professionals to work for a great Property Maintenance type business based in the Romford area. This is a permanent Call Centre - customer service job opportunity to start ASAP. *** Due to the location of the Customer Call Centre, candidates must have their own form of transport. There is parking onsite at the offices.Salary: £18,000 per annumHours: 35 hour working week - Monday to Friday. Shifts are on a shift rota basis such as; 12pm-8pm / 8am-4pm / 9am-5pm.Other duties and responsibilities will include:- Answer inbound calls- Handle customer, tenant and client queries- Respond to emails - Record all activity from inbound phone calls and emails within the in-house system- Ensure customer/resident details are up to date and relevant within the in-house system; including checking post codes, contact numbers and resident names- Provide the first contact support for all queries from customers, clients and tenants via phone, email, text and post- Review impact and prioritisation of issues and escalate major issues to the relevant Contract Management teamSkills and experience required for the call centre role:- Proven customer service and admin experience - Ideally have experience of dealing with high volume inbound calls- Excellent communication skills both verbally and written- Ability to work to deadlines and targetsRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • docklands, london
        • temporary
        • £10.85 per hour
        • randstad business support
        JOB TITLE-Telephone AdviserLOCATION- Docklands CampusPAY RATE- £10.85phTemporary ContractThe University of East London has been pioneering futures since 1898: from the 2nd Industrial Revolution through to where we are now, the 4th. We are a careers-led university, dedicated to supporting our students to develop the skills, emotional intelligence and creativity needed to thrive in a constantly changing world. JOB PURPOSE:To provide first line support services to students, staff via telephone as appropriate, delivering a first-class system of advice, information and customer service whilst ensuring compliance with agreed service levels.MAIN DUTIES AND RESPONSIBILITIES: Staff the Income & Credit Control direct line and deal with the full range of finance and enrolment related student queries; diagnosing and resolving those that can be dealt with immediately at first line and referring students to relevant specialist teams where required.Ensuring the best possible service is provided to all stakeholders at all times.To ensure that student queries are answered with the aim of a first touch resolution and within our agreed response time/s.Integrate student record and allied IT systems and liaise with colleagues across UEL as required to ensure entitlement and to support diagnosis.Based upon a broad and growing understanding of the student lifecycle, to diagnose student needs, provide advice and explanation and refer students to the full range of specialist services using agreed protocols.Promptly document all discussions on the student account notes.Schedule appointments for students to meet with the Income & Credit Control team. If the above job interests you then please apply today. Randstad Business Support is acting as an Employment Business in relation to this vacancy.
        JOB TITLE-Telephone AdviserLOCATION- Docklands CampusPAY RATE- £10.85phTemporary ContractThe University of East London has been pioneering futures since 1898: from the 2nd Industrial Revolution through to where we are now, the 4th. We are a careers-led university, dedicated to supporting our students to develop the skills, emotional intelligence and creativity needed to thrive in a constantly changing world. JOB PURPOSE:To provide first line support services to students, staff via telephone as appropriate, delivering a first-class system of advice, information and customer service whilst ensuring compliance with agreed service levels.MAIN DUTIES AND RESPONSIBILITIES: Staff the Income & Credit Control direct line and deal with the full range of finance and enrolment related student queries; diagnosing and resolving those that can be dealt with immediately at first line and referring students to relevant specialist teams where required.Ensuring the best possible service is provided to all stakeholders at all times.To ensure that student queries are answered with the aim of a first touch resolution and within our agreed response time/s.Integrate student record and allied IT systems and liaise with colleagues across UEL as required to ensure entitlement and to support diagnosis.Based upon a broad and growing understanding of the student lifecycle, to diagnose student needs, provide advice and explanation and refer students to the full range of specialist services using agreed protocols.Promptly document all discussions on the student account notes.Schedule appointments for students to meet with the Income & Credit Control team. If the above job interests you then please apply today. Randstad Business Support is acting as an Employment Business in relation to this vacancy.
        • romford, london
        • permanent
        • £18,000 per year
        • randstad business support
        Randstad is looking for experienced Customer Service professionals to work for a great Building Services type business based in the Romford area. This is a permanent job opportunity to start ASAP. Training is provided. ** Due to the location of the Call Centre, candidates must have their own form of transport. There is parking onsite.Salary: £18,000 per annum to start, rising after probation periodHours: 35 hour working week - shifts, flexibility required. Shifts can be 12pm-8pm / 8am-4pm / 9am-5pm.The main purpose of the Customer Service role is to handle incoming queries and requests made by clients, residents and customers. Answer inbound phone calls, respond professionally to emails and work closely with the back-office administration teams to ensure that all queries are resolved as prompt and efficiently as possible.Other duties and responsibilities will include:- Record all activity from inbound phone calls/emails within the in-house system- Ensure customer/resident details are up to date and relevant within the in-house system; including checking post codes, contact numbers and resident names- Provide the first contact support for all queries from customers, clients and tenants via phone, email, text and post- Review impact and prioritisation of issues and escalate major issues to the relevant Contract Management teamSkills and experience required for the call centre role:- Proven customer service and admin experience - Ideally have experience of dealing with high volume inbound calls- Excellent communication skills both verbally and written- Ability to work to deadlines and targetsRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Randstad is looking for experienced Customer Service professionals to work for a great Building Services type business based in the Romford area. This is a permanent job opportunity to start ASAP. Training is provided. ** Due to the location of the Call Centre, candidates must have their own form of transport. There is parking onsite.Salary: £18,000 per annum to start, rising after probation periodHours: 35 hour working week - shifts, flexibility required. Shifts can be 12pm-8pm / 8am-4pm / 9am-5pm.The main purpose of the Customer Service role is to handle incoming queries and requests made by clients, residents and customers. Answer inbound phone calls, respond professionally to emails and work closely with the back-office administration teams to ensure that all queries are resolved as prompt and efficiently as possible.Other duties and responsibilities will include:- Record all activity from inbound phone calls/emails within the in-house system- Ensure customer/resident details are up to date and relevant within the in-house system; including checking post codes, contact numbers and resident names- Provide the first contact support for all queries from customers, clients and tenants via phone, email, text and post- Review impact and prioritisation of issues and escalate major issues to the relevant Contract Management teamSkills and experience required for the call centre role:- Proven customer service and admin experience - Ideally have experience of dealing with high volume inbound calls- Excellent communication skills both verbally and written- Ability to work to deadlines and targetsRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

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