You are successfully logged out of your my randstad account

You have successfully deleted your account

    no results found

    We have not found any results for <span>false<span> in our database. We do however have some results on Monster which may be worth checking.

    vacancies on Monster

    Our partner Monster has 44 postings in beckton, london.

      • redbridge, london
      • full-time
      • Vibrance
      Are you looking for a fulfilling & rewarding career?Vibrance has an exciting opportunity for an Activity Worker / Driver to join our exceptional team in Redbridge. You will join us on a full-time, permanent basis and in return, you will receive a competitive salary of £18,348 - £19,471 per annum, plus benefits.Vibrance is a registered charity supporting adults with additional needs in London and ;We encourage a working environment that at its core is inclusive, pioneering, and has the highest levels of integrity.About the Activity Worker / Driver role:Vibrance Day Services provide a community-based day service for Adults with Mild to Severe Learning Disabilities, this service is based in Goodmayes, our staff attend community activities such as swimming, bowling, bike riding, parks, cinema, horse riding etc.We are looking for confident and capable staff who can think on their feet, are energetic, enthusiastic and who are proactive in creating community-based activities. There is a strong team ethos and the ability to communicate effectively with people at all levels is essential. Experience of working with Learning disabilities and individuals who are on the Autistic spectrum would be useful, however a can-do and positive attitude is more important. As our Activity Worker / Driver, you will be supporting clients to empower them to access the community in a meaningful way whilst meeting a range of physical and sensory needs.We particularly welcome drivers who are willing to Drive Day Service vehicles on occasions. Staff have the added benefit of working office hours rather than conventional shift patterns. The timings are largely ‘office hours’ Monday-Friday, but some early evening work may be required.Skills and experience of our ideal Activity Worker / Driver:A caring, patient natureThe ability to follow instructionA willingness and desire to developEffective communication skills in written and spoken EnglishIn return for your skills, knowledge, and experience, you’ll enjoy:A comprehensive training programme covering core skillsGenerous holiday entitlementPension schemeRewards and recognition for your serviceAIG Lifeworks Work-life Assistance (24 hours)Enhanced Maternity & Paternity PayFlexible Working Options (Subject to service requirements)Learning & DevelopmentMindful EmployerPositive about DisabilityDBS online applications paid by VibranceLong Service AwardsTo join us as our Activity Worker / Driver please click apply below – we’d love to hear from you!
      • ilford, london
      • full-time
      • CRYSTALTECH SERVICES (UK) LIMITED
      Job title: Customer Service Controller Location: Ilford Salary: £23,500 - £25,000 per annum ( )Hours: Mon-Fri, 08:30 to 17:30 & Sat, 09:00 to 13:00 (rota basis 1 in 3 paid at overtime rates)Crystaltech, the UK’s largest independent company specialising in the installation and servicing of commercial glasswashers and dishwashers have an exciting opportunity to join our call centre as a Customer Service Controller.The Customer Service Controller’s role is to manage our Engineers’ workload and to ensure that our customers are receiving the appropriate assistance. This includes managing the Engineers’ daily work schedule, prioritisation, and resolution of end user help requests, including the monitoring, and tracking of the engineers. The Customer Service Controller will also contribute to problem resolution to our customers.Customer Service Controller responsibilities: Answer phones from Engineer’s and respond to customer requests.Keep customers updated at all times with ETAs via telephone and E-mailsIdentify and resolve customer issues using the computer system.Follow-up on customer chasersController reports.Scheduling engineers’ day to day workloadEfficiently scheduling Engineers to respond to Service and Preventative Maintenance callsProviding back-up support in the event of absence of other team membersUpdating Engineer Out of Hours Rota according to schedule produced by ManagerTracking and Monitoring Engineer’s to ensure enough work is being carried out on a daily basisReporting any escalations to your Supervisor/ManagerWork out of hours which may include evenings and weekends to cover holiday/sickness – paid at overtime rates.Customer Service Controller skills & experience:Previous experience in a customer service or administrative type roleAbility to motivate and direct EngineersExceptional interpersonal skills, with a focus on listening and questioning skillsStrong documentation skillsAbility to absorb and retain information quickly with a keen attention to detailExceptional customer service orientationExperience working in a team-oriented environmentFlexible and can adapt well to any Company changesInterested? To apply for this Customer Service Controller role please submit your CV today!Crystaltech, a glasswashing specialist with over 40 years hands on experience, we are the market leader when it comes to solving your warewashing results problems. Derek Maher, founder of Crystaltech, is the UK’s leading expert on achieving flawless wash results.As an expert within this industry Derek and his team are passionate about achieving flawless results and carry out consultancy work with Cask Marque as well as ensuring leading pub groups, achieve award winning clean glass results across their entire estates. Our team of over 50 highly qualified and comprehensively trained, DBS certified engineers are employed on a full-time basis and are based nationwide. We do not subcontract our service work to other companies.We stock over 40,000 parts for all makes and models of glass and dishwashing machine which enables us to achieve a very high first-time fix rate. Our reputation is built on service without compromise. Whether we have supplied your equipment or you need maintenance support for existing appliances, our team of experts is here to help.
      • london, london
      • full-time
      • The Place
      The Place, London’s creative powerhouse for dance development, has been leading the way in dance training, creation and performance for over 50 years.This is an exciting opportunity to join our IT Team offering first line support for IT and telecommunications to our staff and support the development and upgrade of our systems.The IT team at The Place consists of 2 staff members and supports over 75 permanent staff and around 250 hourly paid staff. The IT Support Technician will report to the IT Manager and provide first line IT and telecoms support to all ;Additionally, the IT Support Technician will provide support and assistance for audio visual and Apple Mac equipment.We are looking for a self-motivated individual with ideally at least 2 years’ technical support experience and a keen interest in expanding their existing technical skills. This is a full-time, permanent position. Full details are available from our website here: The Place is committed to equality, diversity, anti-racism, and anti-ableism and welcomes applications from all sections of the community. Disabled candidates and those from ethnically diverse backgrounds who meet the essential criteria for a role will be guaranteed an interview as they are underrepresented in our workforce.Clicking on the "Apply" button will redirect you to our website. To apply, please download an application form from the website at the bottom of the page and send your completed application to We do not accept ;If you would find it more accessible to complete this application in a different format, video applications of up to 5-minutes in length would be welcomed.
      • london, london
      • full-time
      • Google
      Minimum qualifications:Bachelor's degree or equivalent practical experience. Experience in customer support or client services. Ability to speak and write in English and Arabic, French, Italian, Polish, Spanish, or Turkish fluently. Preferred qualifications:Experience in crisis/escalation management, and policy communication. Experience challenging the status quo to build more effective and efficient incident management functions.Ability to function well in high-pressure situations, leading stakeholders and driving consensus across all experience levels ( , junior stakeholders, Vice President's).Ability to motivate and help partners troubleshoot and resolve issues.Ability to work outside normal business hours on occasion to support extremely sensitive incidents.About the jobYouTube's user base is growing and changing, presenting unique challenges and opportunities to support over a billion monthly users globally. Fast-paced, dynamic, and proactive, the YouTube Support team provides seamless, brilliant support to our content creators, advertisers, and viewers on all platforms around the world. Our goal is to ensure users have easy access to comprehensive support when and where they need it, and to allow our users’ voices to help shape product solutions. As a member of the Support team, you'll analyze top issues facing our users and content creators, work with cross-functional teams to resolve them, and help manage support operations. Whether directly engaging with our biggest creators, surfacing problems to our technical teams, driving analytical insights, or liaising with vendors to provide stellar support, you'll drive reach, satisfaction, and resolution — making YouTube an exceptional user experience for everyone.As an Escalations Specialist, you'll be responsible for handling urgent and complicated escalations, proactively engaging with creators and users, and consulting with other partner-facing teams as a de-escalation expert.In this role, you will manage the processing of incident escalations through to resolution, demonstrating full ownership, and attention to detail, while working through highly ambiguous and fast-paced situations. You will build and leverage deep relationships across Google, YouTube, and several cross-functional teams, ensuring clear lines of communication, and catering your content and delivery to multi-directional audiences. At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.ResponsibilitiesTake on sensitive escalations, investigate emerging issues, and proactively engage with at-risk creators and users. Own the end-to-end process of managing an incident escalation to resolution.Organize and implement cross-functional initiatives, ensuring alignment with broader operations efforts.Develop deep connections with regional teams to support and consult in difficult or threatening creator situations. Serve as a consultant to cross-functional stakeholders on product/policy changes and taking on difficult conversations. Optimize our incident operation workflows and manage the execution of program features and workflows, including interdependencies and opportunity areas. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
      • london, london
      • full-time
      • Single Homeless Project
      Trainee Caseworker - Tenancy Sustainment Services£21,831 - £23,714 paCentral London 9 Months to permanent* per week (Mon - Fri)Do you believe everyone should have a place to call home and the chance to lead a fulfilling life? Do you have the commitment and resilience needed, to work with some of the most vulnerable people in our communities? If the answer is yes, please read on. Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling ; We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 ; As a Trainee with us, you will receive support and training to become an established Case Worker/ Floating Support Worker, who will be responsible for delivering high quality casework to individuals who have a history of rough sleeping and who present with complex needs. This is an exciting opportunity to be part of a dynamic and committed team and an engaging environment, where groups and activities will promote client independence.You will also learn from an experienced team about homelessness, rough sleeping, physical and mental health issues, substance use, the criminal justice system, and domestic abuse, and build the skills necessary to support vulnerable people within the community.You do not need to have previous or formal experience working in an accommodation-based service, as we are seeking people with transferable skills, strong interpersonal communication skills and experience gained from a varied background, who will demonstrate a commitment and passion for the work that we ;In return, we will provide you with a comprehensive induction, a structured Trainee programme and plenty of opportunity to learn on the job; through formal training, reflective practices and from experienced ;Throughout your training, you will learn how to provide support to clients, which will enable them to achieve the objectives they have jointly created in their support & action ;You will receive increments to your salary at six months and at nine months (subject to successful completion of the Trainee Programme). *After successful completion of the Trainee programme, you will progress to the permanent position of Case ; Closing date: 20th June 2022 (at Midnight)Interviews to be held: W/C 28th June 2022This post will require an Enhanced DBS check to be processed for the successful applicantOur attractive benefits package includes:A salary increase after successfully completing six months.A hour working week including flexible working hours (core hours are 10am – 4pm) in non-accommodation services25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays),A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salaryStaff Health Cash Plan and discounts schemeComprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our workSingle Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and ; We are also Disability Confident Committed and are IIP Silver ;
      • london, london
      • full-time
      • Flight Crew Services
      CAE Parc on behalf of our Client, SAS Connect are currently accepting applications from Experienced Cabin Crew based in London Heathrow on the A320 NEO. With attractive fixed roster patterns and working on board the A320 NEO in the sky - there really has never been a better time to start a new adventure!A cabin crew loyalty bonus is payable in November to all crew who work Summer 2022, this payment is subject to some conditions and will be prorated if start date commences in the middle of the Summer periodPreferred Skills & Experience:-Previous experience operating as Cabin Crew-EASA Cabin Crew Attestation-Must hold a valid 5 Year Issued EASA Cabin Crew Medical-Fluent in English (ICAO Level 5)-Hold a passport allowing free travel worldwide-Eligible to live and work permanently in the UK-Able to pass an airport security vetting procedure, including a five- year background check and clean criminal record-Previous experience operating as Senior Cabin Crew member (must have operated as a senior Cabin Crew within the last 24 months) if applying for a Senior positionJob Requirements:-A confident communicator, safety-focused, service-minded & high flexibility-Be customer orientated and empathetic-Thrive in a fast work paced environment, have high resistance to stress and can work irregular hours-Enjoy working in a team with a common goal-Be energetic and committed-Acts in accordance with the Airlines operational priorities: safety, punctuality, and care.If you meet the requirements and are interested in being part of this exciting opportunity apply today and one of our consultants will be in touch with the details. CAE Parc Aviation is committed to a policy of equal opportunities for all work seekers. Personal data provided by applicants will be used strictly in accordance with our personal data policy. Please review the CAE Inc Privacy Policy https:
      • london, london
      • full-time
      • Ventrica
      Job Title: Customer Service Advisor (German)Location: LondonSalary: £10 - £14 per hour Job type: Full Time - Permanent. (Flexible hours and days) Ventrica is a dynamic, fast-growth customer management business that provides outsourced customer service for an array of blue-chip brands. We are an innovative business with a growing reputation here in the UK for technical innovation and digital transformation. In 2020 Ventrica picked up two awards at the prestigiousEuropean Contact Centre & Customer Service Awards. Gold for Best Outsourcing Partnership (Large) and silver for European Outsourced Contact Centre of the Year. In 2017 we won gold for Best Contact Centre Outsourcer in Europe at the same awards, and in 2018 we came 63rd in the Sunday Times Fast Track 100.The Role/Candidate:We are looking for an exceptional Customer Service Advisors to join our contact centre on a permanent basis.What will I do in the role? The first point of contact for all customer queriesBrand ambassador for your clientProvide outstanding customer service across telephone, social media, webchat and emailMake sure the customer is at the heart of every conversationWhat do I need?A desire and genuine passion for delivering excellent customer service ensuring an empathetic approachOutstanding social service etiquette, with the ability to be versatile in your approach to adapt your style for each customerStrong written and verbal communication skillsExperience of working in a customer-facing environmentWorks well within a teamConfident IT skillsFlexibility, professionalism, drive and willingness to learnWhy work for us?Alongside having the opportunity to work with a fantastic, supportive team and great progression opportunities, you will have access to the following benefits;We love our Holidays so annual holiday entitlement for full time staff is 28 days (including bank holidays). You will also receive an extra days holiday on the anniversary of your start date for the first 2 years, increasing your entitlement to 30 days (including bank holidays)We love sharing UK Wide Retail Discounts Health care plan and pensionWe Care about your Well Being so offer Employee Assistance ProgrammeWe have Mental Health First Aiders and provide training for all our managers.We love to have fun with regular socials.We want you to be involved we have an inclusive diverse culture with an Employee Council who support with Diversity, Environment and Charities.Ongoing Learning and DevelopmentWe Love our Planet after Probation we will gift you a tree that we be planted in our Ventrica forest and we will then share how you are making an impact with carbon footprintWe love our community if you raise money for charities we match itWe love our Ventrica family so all new parents receive a welcome packDress down Friday Please click on the APPLY button to send your CV and Cover Letter for this role.Candidates with the experience or relevant job titles of; Enquiries Assistant, Technical Support Assistant, Enquiries Advisor, Front of House Assistant, Enquiries Executive, Team Enquiries Advisor, Client Team Enquiries Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer will also be considered for this role.
      • london, london
      • full-time
      • University of East London
      MS Dynamics Support and Development SpecialistLocation: OtherSalary: starting from £41,216 per annum inclusive of London Weighting.More may be available to an exceptional/experienced candidatePost Type: Full TimePost Type: Fixed TermContract Length: 36 monthsClosing Date: Tuesday 21 June 2022Interview Date: To be confirmedReference: PS101S2022-RDo you have extensive experience of working on the Microsoft Power Platform as a Developer using Microsoft Dynamics 365 CRM, including Plugins and Custom Workflow Activities? Are you looking for a challenging role in an environment that is open, vibrant and welcomes new ideas? Then join the University of East London as a MS Dynamics Support & Development Specialist.It’s a particularly exciting time here at the University as, under our 10-year strategy, Vision 2028, we’re committed to providing students with the skills necessary to thrive in an ever-changing world. And, right now, our IT Services department has an exciting opportunity for a well-organised individual with a firm grasp of Microsoft certified Dynamics 365 and Enterprise Integration, plus experience in Azure Functions, Azure Service Bus and Logic Apps, to join them.Part of a multi-disciplinary team of application specialists and delivery experts, your primary focus will be on supporting and delivering a range of developmental activities designed to rapidly improve and support our Microsoft Dynamics 365 platform and bring technical and functional expertise to the University. Day-to-day, we’ll rely on you to ensure that developmental efforts are coordinated in alignment with other services - for example SharePoint, WEB, VLE, Finance etc. – in order to provide an integrated and seamless user experience across multiple ;You’ll also be responsible for ensuring a stable, reliable and high performing system that’s supported in line with departmental standards. And, when it comes to contributing to the existing systems developmental roadmap or ensuring all operational and developmental activities are planned efficiently according to strategic priorities, again we’ll count on you. Contributing to technical solutions and improvements, collaborating on design decisions and coordinating activities between stakeholders and internal/external development teams – all are aspects of this interesting, varied and vital ;To succeed, you’ll need proven relevant experience gained in an agile environment. You’ll also need significant knowledge and experience of the management, support, configuration, upgrade and enhancements of Enterprise Applications. Used to working in an ITIL-driven environment, you have a good working knowledge of ITIL principles and processes and knowledge of Standard Security principles, both from a systems and network perspective. Some governance experience is also required, including policies and processes for infrastructure, Security, Data Protection, PCI DSS and Business ;A positive team player who proactively supports activities and has the confidence to progress chase information, you’re as comfortable writing system roadmaps and influencing technical design as you are managing major infrastructure and change programmes. What’s more, you have a proven ability to work in high pressure project environments and produce key deliverables to tight deadlines by effectively managing multiple priorities. And, because you’ll need to build relationships with a variety of key senior stakeholders and vendors, you’ll also need to bring excellent all-round communication skills.So, if you have what we are looking for and are keen to take on this exciting challenge, get in touch.CVs without a completed application form will not be accepted.At UEL we are committed to working together to build a community which values diversity in both our staff and student populations, is representative and inclusive, enabling all to progress and thrive.
      • london, london
      • full-time
      • LOVETH LOVE BEAUTY & HAIR SALON
      Loveth Love Beauty & Hair Salon by ISLE OF DOGS (Canary Wharf) is looking for an experienced stylist for a full-time position hours p/w).What we can offer you: Competitive negotiable salary, retail commission, staff discounts. A fun, friendly and vibrant working environment.Our expectations:Minimum of 2 years qualified experiencePassion for hairGreat customer service skills and teamworkExcellent at highlights and coloursMust be able to cut ladies, gents and kidsStrong blow-dry skills essentialMust be able to work on the weekendsWe are searching for an ambitious, sociable and pleasant person that is going to be happy to join our artistic team. You will learn all of our signature techniques and we’ll train you to perfect your craft. When you start with us, our Great Team will assess your skills to determine your strengths and weaknesses. You will learn through observing our most senior stylists, asking questions and getting guidance. If you want to work in a dynamic, fast-paced environment and gain the best skills in the industry email your CV.Please only apply if you have some Salon experience.Job Type: Full Time.Schedule:10 hour shift8 hour shiftDay shiftWeekend availability
      • london, london
      • full-time
      • SHAPE IT RECRUITMENT LIMITED
      Our client, a leading Microsoft partner is looking to welcome a D365 CE Support Consultant to their team. The role is ideal for someone who is passionate about providing stellar customer service and is knowledgeable of D365 CE. The main purpose of the role is to resolve issues in a timely manner, to deliver bits of D365 CE customization within budget and timescales and help develop the support processes, systems and functions, among other things. Your main responsibilities: · Presenting solutions to clients/assisting with implementation of solutions· Taking full ownership of assigned cases· Customising/configuring D365 CE· Gathering requirements via phone for small change requests· Delivering remote user training· Managing customer expectations· Monitoring the portal for new cases· Identifying new business opportunities· Making support processes as efficient as possible· Logging time against cases Required Skills: · Knowledge of Microsoft D365 CE (including standard functionality, sales, marketing, customer service modules)· Able to understand problems, come up with solutions and implement changes· Able to build relationships with suppliers, partners, customers and prospective customers· Able to work part of a team· Able to recognize if a problem needs to be escalated· Knowledge of D365 CE usage (Browsers, Tablet, Outlook, Mobile Applications)· Knowledge of configuring Outlook CRM plugin· Knowledge of related technologies (SharePoint, Office365, PowerBI, SQL, Yammer) If you’re interested in this role, then apply now and a consultant will be in touch shortly to discuss the role in further detail.
      • london, london
      • full-time
      • Ventrica
      Job Title: Customer Service Advisor (Spanish)Location: LondonSalary: £10 - £14 per hour Job type: Full Time - Permanent. (Flexible hours and days) Ventrica is a dynamic, fast-growth customer management business that provides outsourced customer service for an array of blue-chip brands. We are an innovative business with a growing reputation here in the UK for technical innovation and digital transformation. In 2020 Ventrica picked up two awards at the prestigiousEuropean Contact Centre & Customer Service Awards. Gold for Best Outsourcing Partnership (Large) and silver for European Outsourced Contact Centre of the Year. In 2017 we won gold for Best Contact Centre Outsourcer in Europe at the same awards, and in 2018 we came 63rd in the Sunday Times Fast Track 100.The Role/Candidate:We are looking for an exceptional Customer Service Advisors to join our contact centre on a permanent basis.What will I do in the role? The first point of contact for all customer queriesBrand ambassador for your clientProvide outstanding customer service across telephone, social media, webchat and emailMake sure the customer is at the heart of every conversationWhat do I need?A desire and genuine passion for delivering excellent customer service ensuring an empathetic approachOutstanding social service etiquette, with the ability to be versatile in your approach to adapt your style for each customerStrong written and verbal communication skillsExperience of working in a customer-facing environmentWorks well within a teamConfident IT skillsFlexibility, professionalism, drive and willingness to learnWhy work for us?Alongside having the opportunity to work with a fantastic, supportive team and great progression opportunities, you will have access to the following benefits;We love our Holidays so annual holiday entitlement for full time staff is 28 days (including bank holidays). You will also receive an extra days holiday on the anniversary of your start date for the first 2 years, increasing your entitlement to 30 days (including bank holidays)We love sharing UK Wide Retail Discounts Health care plan and pensionWe Care about your Well Being so offer Employee Assistance ProgrammeWe have Mental Health First Aiders and provide training for all our managers.We love to have fun with regular socials.We want you to be involved we have an inclusive diverse culture with an Employee Council who support with Diversity, Environment and Charities.Ongoing Learning and DevelopmentWe Love our Planet after Probation we will gift you a tree that we be planted in our Ventrica forest and we will then share how you are making an impact with carbon footprintWe love our community if you raise money for charities we match itWe love our Ventrica family so all new parents receive a welcome packDress down Friday Please click on the APPLY button to send your CV and Cover Letter for this role.Candidates with the experience or relevant job titles of; Enquiries Assistant, Technical Support Assistant, Enquiries Advisor, Front of House Assistant, Enquiries Executive, Team Enquiries Advisor, Client Team Enquiries Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer will also be considered for this role.
      • london, london
      • full-time
      • Mall Solutions
      Client Services Executive –Salary: £25,000-£30,000 per annum- LondonThe RoleDo you possess previous telesales and/ or customer service experience, coupled with excellent sales and negotiation skills? If so, we have an exciting new challenge for you.We require a bright and enthusiastic Client Services Executive to join our team. We are keen to see applications from both experienced candidates as well as those wishing to take their first steps into a sales career. We offer excellent scope for progression for the right candidate.We are a leading Commercialisation management company, working for shopping centre owners and property managers throughout the UK and Europe.This is a full-time salaried position. An excellent salary and benefits packages will be offered for the right candidate. A full induction, training and on-going support package will be offered as well.Key Responsibilities:The key responsibilities of a Client Services Executive to include, but are not limited to:•Identifying and sourcing new mall retailers and promoters through outbound calling•Building and managing existing mall retailer/promoter relationships•Managing commercialisation performance to meet or exceed set income targetsThe CompanyMall Solutions provides commercialisation solutions to leading retail asset owners and property managers throughout the UK and Europe. We are one of the retail industry’s most experienced commercialisation providers. Our property partners trust us and our team to deliver on their high expectations. Our clients rely on our advice, our strategic insight and our forecasts. Our business started life as a consultancy, and we still employ a consultative approach now – every new engagement begins with the development of a strategic plan.The PersonThe key skills and qualities of a Client Services Executive:•Previous telesales or pro-active customer services experience •Excellent sales and negotiation skills•Basic to intermediate Microsoft Office skills•Able to organise your workload and prioritise tasks•Highly organised, and be thorough with great attention to detail•Excellent communication skills- both written and verbally•Self-motivated with a strong desire to succeed in your career•A “can do” attitude and a good sense of humour is a must!If you are keen on joining this exciting, forward-thinking company and taking the next step in your career, then please click the apply now button to find out more.
      • london, london
      • full-time
      • Language Matters
      A prestigious London-based international bank is currently looking for a Junior IT Support Analyst with idealy fluent Spanish. This role will be suitable for a self-motivated, driven and enthusiastic individual with strong technical skills who is seeking to get into the banking sector. The start date is ASAP and the role is offered on a temporary basis for at least 6 months, with the probability of extending.Your responsibilities will include:Providing a first-class, client-focused technical support serviceIdentifying issues and solving them in a professional and timely mannerTroubleshooting first and second line hardware and software issuesBeing responsible for inventory managementAbout you:This is a great opportunity for a Junior IT Support Analyst with Spanish language skills who wants to progress their career within the banking sector. It is important for you to have strong problem-solving qualities and great communication skills, as you will be dealing with a wide range of clients and different divisions of the company. If this position sounds appealing and you speak fluent Spanish, have experience in a technical support team and have a keen interest in the banking industry, then this could be your next role.Profile:Required to be fluent in English and ideally Spanish, both written and spokenPrevious experience in a desktop support, helpdesk, technical support, customer support or technical customer service role is essentialGreat communication and organisational skillsAble to work well independently and in a teamStrong IT skillsKeen interest in technologyDemonstrate initiative and meet deadlinesIf you have worked in any of the following positions then this could be the perfect opportunity for you: Spanish speaking Technical Support Specialist, Spanish speaking Helpdesk Agent or Spanish speaking IT Support Analyst.To apply, please send your CV in English and in Word format to Valentina. languagematters is acting as an employment business in relation to this vacancy.
      • london, london
      • full-time
      • The Talent Locker Ltd
      IT Systems Support Engineer (2nd Line) - Hybrid Working (London), £35-40k + great benefits packageWorking for a company, where there are plenty of opportunities to learn, develop and grow your career, with a large number of people moving upwards in the organisation regularly; including the infrastructure and IT team that you will be joining. They are also pragmatic and embrace new ways of working and flexible working to suit you.This is a for housing association in London, where you will be a 2nd line engineer in a team of 5, providing IT, system and application support to 350 staff. They are also going on a system transformation, where you can be part of the application upgrade of their ERP and CRM systems to the latest cloud hosted versions.You don't need to have worked on every technology in the world, but some all-round 2nd line experience across Microsoft O365 and applications, AD, networking and infrastructure, servers and SQL knowledge. If you have the will to learn, you can be taught new technologies and systems.The likely working pattern will be 2-3 days in their London office near Euston, and there is access to a pool car (you'll need a driving license) as you may need to visit some of the other sites in London, and be involved in setting up offices and The team is friendly, the organisation has a great culture - and there is a rewarding benefits package you can take advantage (Increasing holidays starting at 25 days holiday (you can buy & sell too), flexible working, enhanced mat/pat pay, medical cover, 8% pension matched, away days, annual conferences etc, discount cards, long service awards etc).If you have some good IT Service Desk / IT Support, application and system experience and have upgraded applications and worked on various systems, hardware and software applications - and looking for a company to call home, please apply. £30-34k + 8% matched pension + 25 days holiday + great benefitsJob Titles: IT Service Desk, IT Engineer, 2nd Line Analyst, 2nd Line Engineer, IT Support, 1st Line, 2nd Line, Level 2 IT Support, 2nd Line Support Engineer, 2nd Line Support Analyst, Field Engineer, Business Systems Support, Support Engineer.Key terms: Windows 10, M365, SQL, Windows and Android Devices, Security patches, applications, Sharepoint, AD and Azure AD, Skype, Teams, Citrix, Internet Security, Server Virtualisation, Networking, Back up, MS Azure and Wi-Fi.
      • london, london
      • full-time
      • Open Select Recruitment Limited
      An award winning FinTech company that processes over million contracts per day with a value of $3 trillion for over 100 clients are hiring a Graduate Trainee, Application Support Analyst to join their rapidly expanding production support team.As the Application Support Analyst, you will work with our dynamic production support team to ensure a high quality of service to our clients. You will be fully trained to understand our application and business in depth. Starting with a high level overview of Securities Finance and our application, you will then develop a detailed understanding of both. You will receive full assistance from the support and development team as you progress the steep learning curve to becoming an expert in the field.The applications delivering the services have significant server based data processing components and a behind-the-scenes data gateway systems. Our services are delivered over the internet via an interactive user interface.This is a unique opportunity to join a small company at the point where it is looking to increase delivery capacity and product offering. You will also gain valuable experience in Application Support and problem solving ability. This role has an opportunity to learn development skills and move into the development teams.Role:·Monitoring the Pirum production and User Acceptance testing environments – using our in house proactive monitoring tools·Investigate, action and resolve issues impacting internal systems and clients.·Work independently and prioritise tasks in what can be a challenging environment at times·Report common issues, analyse the root cause and prevent them from recurring, utilising the development team as required·Responsive to internal and external client queries and tickets·Enjoy working within a team and feeling ownership for what you do·On boarding of new services for new and existing clients·Updating system configuration across environments·Continuous improvements of the production service and team effectiveness·Participating in Client Service and Technology meetings·Handle production incidents and problem management activities related to the incidentEssentials:• Good degree in Computer Science or related field• Ability to apply the right sense of urgency in a fast paced environment• Highly motivated, punctual, organised, responsible and not afraid to ask questions or pick up the phone to clients• Enjoy both the responsive and proactive elements of the support role• Enjoy solving complex problems• Strong Technical ability for complex issue resolution and prioritisation• Ability to work as part of a team and communicate effectively, especially during incidents• Strong communication skills, including the ability to liaise with developers, client service, technical contacts at clients and to provide telephone & e-mail support to end users
      • london, london
      • full-time
      • Ventrica
      Job Title: Customer Service Advisor (French)Location: LondonSalary: £10 - £14 per hour Job type: Full Time - Permanent. (Flexible hours and days) Ventrica is a dynamic, fast-growth customer management business that provides outsourced customer service for an array of blue-chip brands. We are an innovative business with a growing reputation here in the UK for technical innovation and digital transformation. In 2020 Ventrica picked up two awards at the prestigiousEuropean Contact Centre & Customer Service Awards. Gold for Best Outsourcing Partnership (Large) and silver for European Outsourced Contact Centre of the Year. In 2017 we won gold for Best Contact Centre Outsourcer in Europe at the same awards, and in 2018 we came 63rd in the Sunday Times Fast Track 100.The Role/Candidate:We are looking for an exceptional Customer Service Advisors to join our contact centre on a permanent basis.What will I do in the role? The first point of contact for all customer queriesBrand ambassador for your clientProvide outstanding customer service across telephone, social media, webchat and emailMake sure the customer is at the heart of every conversationWhat do I need?A desire and genuine passion for delivering excellent customer service ensuring an empathetic approachOutstanding social service etiquette, with the ability to be versatile in your approach to adapt your style for each customerStrong written and verbal communication skillsExperience of working in a customer-facing environmentWorks well within a teamConfident IT skillsFlexibility, professionalism, drive and willingness to learnWhy work for us?Alongside having the opportunity to work with a fantastic, supportive team and great progression opportunities, you will have access to the following benefits;We love our Holidays so annual holiday entitlement for full time staff is 28 days (including bank holidays). You will also receive an extra days holiday on the anniversary of your start date for the first 2 years, increasing your entitlement to 30 days (including bank holidays)We love sharing UK Wide Retail Discounts Health care plan and pensionWe Care about your Well Being so offer Employee Assistance ProgrammeWe have Mental Health First Aiders and provide training for all our managers.We love to have fun with regular socials.We want you to be involved we have an inclusive diverse culture with an Employee Council who support with Diversity, Environment and Charities.Ongoing Learning and DevelopmentWe Love our Planet after Probation we will gift you a tree that we be planted in our Ventrica forest and we will then share how you are making an impact with carbon footprintWe love our community if you raise money for charities we match itWe love our Ventrica family so all new parents receive a welcome packDress down Friday Please click on the APPLY button to send your CV and Cover Letter for this role.Candidates with the experience or relevant job titles of; Enquiries Assistant, Technical Support Assistant, Enquiries Advisor, Front of House Assistant, Enquiries Executive, Team Enquiries Advisor, Client Team Enquiries Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer will also be considered for this role.
      • london, london
      • full-time
      • Ventrica
      Job Title: Customer Service Advisor (Dutch)Location: LondonSalary: £10 - £14 per hour Job type: Full Time - Permanent. (Flexible hours and days) Ventrica is a dynamic, fast-growth customer management business that provides outsourced customer service for an array of blue-chip brands. We are an innovative business with a growing reputation here in the UK for technical innovation and digital transformation. In 2020 Ventrica picked up two awards at the prestigiousEuropean Contact Centre & Customer Service Awards. Gold for Best Outsourcing Partnership (Large) and silver for European Outsourced Contact Centre of the Year. In 2017 we won gold for Best Contact Centre Outsourcer in Europe at the same awards, and in 2018 we came 63rd in the Sunday Times Fast Track 100.The Role/Candidate:We are looking for an exceptional Customer Service Advisors to join our contact centre on a permanent basis.What will I do in the role? The first point of contact for all customer queriesBrand ambassador for your clientProvide outstanding customer service across telephone, social media, webchat and emailMake sure the customer is at the heart of every conversationWhat do I need?A desire and genuine passion for delivering excellent customer service ensuring an empathetic approachOutstanding social service etiquette, with the ability to be versatile in your approach to adapt your style for each customerStrong written and verbal communication skillsExperience of working in a customer-facing environmentWorks well within a teamConfident IT skillsFlexibility, professionalism, drive and willingness to learnWhy work for us?Alongside having the opportunity to work with a fantastic, supportive team and great progression opportunities, you will have access to the following benefits;We love our Holidays so annual holiday entitlement for full time staff is 28 days (including bank holidays). You will also receive an extra days holiday on the anniversary of your start date for the first 2 years, increasing your entitlement to 30 days (including bank holidays)We love sharing UK Wide Retail Discounts Health care plan and pensionWe Care about your Well Being so offer Employee Assistance ProgrammeWe have Mental Health First Aiders and provide training for all our managers.We love to have fun with regular socials.We want you to be involved we have an inclusive diverse culture with an Employee Council who support with Diversity, Environment and Charities.Ongoing Learning and DevelopmentWe Love our Planet after Probation we will gift you a tree that we be planted in our Ventrica forest and we will then share how you are making an impact with carbon footprintWe love our community if you raise money for charities we match itWe love our Ventrica family so all new parents receive a welcome packDress down Friday Please click on the APPLY button to send your CV and Cover Letter for this role.Candidates with the experience or relevant job titles of; Enquiries Assistant, Technical Support Assistant, Enquiries Advisor, Front of House Assistant, Enquiries Executive, Team Enquiries Advisor, Client Team Enquiries Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer will also be considered for this role.
      • ponders end, london
      • full-time
      • BP
      Job Profile SummaryResponsible for providing dedicated procurement, programme and stakeholder management support for the hub or at site, based on advanced procurement management knowledge, conducting day-to-day (non-category aligned) procurement execution activities in order to meet the Service Level Agreements and Operational Level Agreements for procurement operations.Job AdvertWe have an exciting opportunity for a Customer Procurement Services Advisor to join our team to play a role in bp Reinvent, acting as a trusted universal partner to Customer & Product businesses and brands by rapidly resourcing and optimally using agile talent to discover, develop, and efficiently deliver the maximum value to bp through expanded networks and dedicated prioritisation!This role will require you to apply an agile approach, quickly adapting to new tasks and categories working with variety of Supply and Business Facing teams on category strategy development and implementation in support of bp’s aims and ambitions. Tasks may vary from performing analysis and co-ordinating key inputs supply market analysis, cost modelling and benchmarking to implementation of a category strategy at a site / market level by managing the localisation of the category strategy and purchasing guidance to agreed timelines, and supplier management activities. Key AccountabilitiesSupport the Supply Facing teams to lead the interface between category strategy development and implementation by the delivery organisation, working in partnership with Sourcing and Contracting, Global Business Services (GBS), Business Facing and Business teamsDevelop communication content to ensure the accurate messaging (such as status, plans, compliance, and market insights) is effectively disseminated across the organisation, including the business interface organisationBe an advocate for our objective of no compromise on safe and compliant operationsProvide specialist Procurement and category advice and guidance to the business. Mentorship to less experienced members of the teamLead the development on category strategies for low complexity categories (dependent on category scope and seniority of Advisor)Manage inputs to the development of category and sourcing strategies supply market analysis, cost modelling and benchmarkingCollaboration with the global Supply Facing teams to support the development of new and innovative global sources of supply, and work with the Business Facing organisation to help build understanding and support for new sources of supply in the businessSupport Supply teams by managing category strategy implementation activities including localisation of category strategies and contract managementSupport Supply Facing teams to ensure timeliness and quality of all contracts required for safe, compliant, and reliable business operations Ensure compliance in line with BP policies such as risk management, delegation of authority and functional guidelinesAccountable for value delivery tracking from your activitiesWorking with the Business Facing teams, routinely communicating with integrity across key business stakeholders to align the strategic intent of the relevant category strategy and the regional/local business needsEssentialExtensive experience in sourcing and procurement positions, including multinational environmentsProficiency in EnglishDemonstrated experience at delivering business benefits to an organisationExcellent time-management and task prioritisation skillsKnowledge of the procurement processUnderstanding of supply marketsEducationBachelors’ degree or equivalent experience is requiredWe are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job. Application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations.EntityFinanceJob Family GroupProcurement & Supply Chain Management GroupRelocation availableNoTravel requiredNegligible travelCountryUnited KingdomAbout BPFINANCEJoin us in a crucial time of transition. We are bringing all of our finance and procurement activities for the group into one place, enabling better work.For you this means working with us on:Compliance – efficiently delivering external reporting requirements to ensure we continue to meet our regulatory obligations in all jurisdictions, supported by robust control environment across all three lines of defence.Stewardship – laying out a robust finance framework and providing ongoing management of the balance sheet and portfolio execution, supported by effective advocacy to the market.Performance – facilitating the effective allocation of capital, development of business plans and coordination of business performance interventions to ensure a consistent delivery between strategic aspirations, operational forecasts and delivered outcomes. Furthermore, you will be responsible for value creation through mergers and acquisition-led deals, commercial negotiations and integration of business opportunities.Transformation – driving digital transformation (centralising, digitising, optimising) across all elements of the finance entity to achieve sector-leading cost-performance.Legal disclaimerWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, neurodiversity/neurocognitive functioning, veteran status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations.
      • london, london
      • full-time
      • SHAPE IT RECRUITMENT LIMITED
      I’m working with an expanding American retailer that’s looking to grow their UK based team by welcoming a IT Technician. Due to the recent additions of retail locations across Europe and the UK, the opening of a new EU website and growth of functions across Europe this role will be pivotal in providing technical IT support to employees across the business including retail, remote, and head office employees.The business is changing quickly and you’d be working within a small tight-knit team that works together to resolve issues for the European team. You’ll be pivotal in supporting that aim and assisting the European IT team in implementing, managing, and maintaining networking and hardware equipment.Your day-to-day: Providing outstanding levels of IT support to users across Italy, France and the UKEnabling faster and smarter business processes and assisting in implementing analytics for meaningful insightsWorking to maintain/improve problem resolution timesBuilding/maintaining a healthy working relationship with counterparts and third party service providersManaging the support desk and responding to enquiries made via the portal, email, phone, or in personRecording, updating, documenting requests using the IT helpdesk systemTechnical assistance on the delivery, configuration, set-up, maintenance, and troubleshooting of computer systems, hardware, and softwareRunning reports and carrying out analysis to identify common user complaints and problems to improve resolution timesYour skills & experience: Advanced knowledge of a wide range of computer systems software, applications (MS Office), hardware (Dell), networking (Cisco and Meraki), and communications (MS Outlook)Windows 7, 10, and Server Able to diagnose and rectify a wide range of complex computer hardware and software problemsAble to provide advanced technical assistance and comprehensive problem resolution to end-usersOrganization and time managementFluent in French highly desirableDoes this sound like you? Apply now and I’ll be in touch to discuss the role in further detail.
      • london, london
      • full-time
      • Jobheron
      A UK based, specialist medical technology company, comprising a highly-trained team of innovative thinkers/ideas people with mainly scientific backgrounds is looking for a skilled Application Support Analyst to join their team on a Remote (work from home) basis.Key Responsibilities:• Act as 1st, 2nd and 3rd line support for applications and service, supporting user queries• Serve as second line of support for incidents, service requests, problems and change requests in accordance with ITIL principles• Take ownership of the service desk• Provide users with online ad-hoc training• Support users with the creation of training guides and other materials• Support sales with the creation of demo guides and performing pre-sales demonstrations• Planning and working on the implementation of software updates and upgrades• Prioritising workload to ensure SLAs and KPIs are adhered to• Identify areas where improvements can be made to design or to processes, ensuring a continual improvement culture is promoted• Application testing and feedback to engineeringRequired Experience:• You are experienced in IT support and have a strong background in working with application and system support and implementations• A proven problem solver able to demonstrate a strong knowledge and understanding of analysis techniques• A high level of communication skills and excellent customer relationship managementDesirable Experience:• Experience of Healthcare IT systems such as RIS and PACS• Knowledge of DICOM and HL7 protocols• Knowledge and experience of SQL (MySQL, MS SQL Server, Java DB)• Experience with Java and an understanding of UnixRequired Skills:• Excellent interpersonal skills, with ability to effectively communicate verbally to all users and stakeholders• Logical and methodical thinker with attention to detail• A positive attitude: a 'can do’ approach, good work ethic and willingness to learn• Timekeeping and personal organisationSounds interesting? Click the APPLY button now.Candidates with previous experience or job titles including; Technical Support Analyst, Application Support Analyst, Technical Support Engineer, Application Support Engineer, 1st Line Support Engineer, 2nd Line Support Engineer, SQL Analyst may also be considered for this role.IND123
      • london, london
      • full-time
      • Smart Recruit Online
      Are you numerical with excellent attention to detail and great interpersonal skills?We are an innovative provider of financial planning and investment solutions, seeking a committed individual with a passion for client service and working with clients in their best interests.We have an exciting role within our growing client service team, working closely with our clients and financial advisers to ensure positive client outcomes.We are seeking an individual committed to building a career in wealth management. Joining our team provides the opportunity to be part of a close-knit team, take on varied responsibilities and be empowered beyond the job title.We are a growing company and can help you achieve a meaningful career through training and exam support.Submitting new business to custody platformsMonitor and oversee the transfer of client assetsBack office system managementRecord keeping and audit trail managementCarry out service requests for clientsMaintaining compliance data and recordsLiaising and working with internal and external stakeholders, including clients, financial advisors, custodians and wrapper product providersAssist with cash managementEnsure that tax forms are up to date and on file across client accountsCalculate and process retirement distributionsEssential SkillsAbility to interact with wealthy individuals in a confident, professional and natural mannerAbility to work closely with third parties and commercial partners to achieve required client outcomesAttention to detailAbility to work on multiple tasks simultaneouslyComfortable working in a teamTime management and prioritisationExcellent IT skillsExcellent telephone mannerOutstanding written and oral communication'Can-do' attitudeDesirable SkillsA degree or degree level qualification, would be preferred but is not necessary.Previous work in a similar role in the financial services industry is an advantage but not essential.About CompanyWe are a wealth management firm that empowers British-American families to achieve their financial goals.We specialise in helping transatlantic families and US-connected people with diverse financial planning, investment management, and tax needs. We are regulated by the US SEC and the UK FCA, and all our advisors are both US and UK-qualified, with knowledge of US and UK pensions, tax-efficient investments, trusts, education and retirement planning.We are growing organically due to our client service, harnessing technology, and establishing an evidence-based investment management process supported by our financial planning, client service teams, and professional connections.Please view our website for more information about our company and philosophy.NO AGENCIES PLEASEWe are using Recruitment Rebellion to run and organise the response for this advert. Please do not contact us if you are a recruiter. Candidates, please do not apply directly to us as there is a chance your application will be missed if it does not go through the right channel.
      • london, london
      • full-time
      • The Hyde Group
      2 Year Fixed Term ContractClosing date: 3rd July 2022Interviews: 25th July - 5th August 2022Do you want to develop new skills, gain a qualification and build a career? An apprenticeship is a great way of gaining qualifications and workplace experience at the same time. And of course, on top of starting a great new career you will also 'earn while you learn'. As a Customer Service Apprentice, you will learn how to provide a specialist service to our customers, whilst Hyde fund your studies for a Level 3 qualification.The Hyde Group is one of the UK’s largest owners and developers of affordable housing, owning some 50,000 properties and having 100,000+ Customers.Working in one of our offices, you’ll learn key skills and begin an exciting career in housing with a supportive, fast-moving team that’s regenerating neighbourhoods and creating new communities. As a Customer Service Apprentice, you will learn how to provide a specialist front line service to our customers via telephone, web & email.We’ll teach you how to:Provide a customer focused service by considering customers’ needs and suggesting and implementing ways to improve current processes to increase satisfaction and minimise complaintsRespond to tenancy or complaint related enquiries from customersDeal with customer queries in a polite and professional mannerPrepare and provide accurate information to customers and other colleaguesOptimise the use of all ITMinimum Requirements:GCSE Grade C or above in Maths & English (if not, you are required to do the Functional skills alongside your course)Not already holding a Level 3 qualification for this apprenticeshipGood communication skillsAbility to find solutions to problems including overcoming obstacles put in the wayExperience in working with customers in some capacityWhat perks can you look forward to?A competitive salary26 days’ holidayTwo paid volunteering days a yearPension and life assuranceA great benefit package including retail discounts, gym discounts & Cycle2Work bike schemeDiversity and Inclusion is integral to Hyde as a social business. We strive to build and nurture a culture where inclusiveness is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences and Hyde is committed to cultivating an inclusive workplace, reflecting our customer profile where everyone is proud to be unique.You can find more information about our apprenticeship schemes by visiting our careers webpage.
      • london, london
      • full-time
      • Publicis Groupe
      Company DescriptionCompany DescriptionPublicis Sapient is a digital transformation consultancy. We help some of the biggest companies in the world create a unique strategic advantage with our digital, strategy, consulting, and technology services.We’ve been working in digital innovation for more than 3 decades and have created numerous world-firsts - including the first online seat selector for United Airlines, the first digital menu boards for Dunkin Donuts and the first digital trade finance bank for AGTB. We’ve also developed entirely new propositions like Marriot Homes and Villas to disrupt Airbnb, and we’re even helping develop NEOM, an entirely new city in Saudi Arabia.The Customer Experience & Innovation Consulting Team at Publicis Sapient:We are a group of super-smart people with diverse skills and experience who like solving complex challenges to create what’s next across a wide range of industries – from retail to energy, from automotive to financial services, from life sciences to logistics.We work at the intersection of innovation in technology, business and customer experience to conceive, develop, design and deliver new experiences that will transform businesses and make life better for millions of our client’s customers.We harness deep customer research, insight and understanding to identify, test and validate new opportunities, then shape them into market-defining strategy and solutions for our clients.We work in a fast-paced, ‘sprint’-based environment where no two days and no two challenges are the same.We thrive on innovative and impactful work for clients and for ourselves.We can draw upon an unrivalled depth and breadth of technical, creative and consulting capability across Publicis Sapient to shape businesses so they can meet ever-evolving customer needs.We do this at scale. We make an impact. Job DescriptionThe role of a Senior Associate in CX&ICAs a Senior Associate in CX&I at Publicis Sapient, you will help our team and client understand how changing customer expectations will require them to deliver new, innovative experiences, propositions, products and ;You are an eclectic thinker who can balance multiple considerations simultaneously – changing technologies, emerging business models and customer insight – to identify new opportunities for our clients.You will be well versed in ‘design thinking’ and ‘systems thinking’, and the application of these techniques to uncover, identify and understand customer interests, motivations and behaviours, then work iteratively and collaboratively towards experiences that meet these customer needs.You will use these techniques to help map out the customer experience and the business capabilities required to deliver it; and use design research to iteratively test hypotheses underpinning the new experience as it evolves towards launch and beyond.As a Senior Associate in the CX&IC team, you will:Articulate and frame a client's customer and business problems and how customer insight can help answer solve certain aspects of these problemsWork collaboratively with all disciplines (and the client) to define how we will create customer and market insights that inspire the team and generate breakthrough solutionsUndertake customer and marketplace research that helps strategically frame, validate or test core hypotheses, then distil this research into actionable and traceable insightSynthesize information quickly, and apply this deftly through a combination of foresight, experience and intellectual agilityUse ‘design thinking’ and ‘systems thinking’ techniques to identify opportunity areas for new experience, propositions, products and services, then help converge thinking around feasible, viable and desirable solutionsClarify and translate the strategic direction into priorities, objectives and a clear evaluation frameworkFacilitate meetings and workshops with sensitivity to client and team need Facilitate the creation of design / strategic artefacts - personas, as-is and future state customer journeys, service blueprints, storyboards, prototypes, etc.Be a strong communicator and moderator both internally and with clients, understanding different perspectives, seeking common ground and advocating customer value and business solutionsActively seek out thought leaders and different perspectives on industry approaches, developments and break-through methodologiesSeek to develop your subject matter and industry expertise to confidently engage with clients around specific discipline themes and/or industry categories QualificationsAbout You:You champion the customer and evidence-based insightYou are passionate about delivering meaningful experiences which positively impact the lives of our clients’ customersYou display empathy, intellectual curiosity and openness to learn about new industries, new fields, new disciplines and are excited by change and learningYou are able to see the big picture and zoom in on the details to impactful moments of the customer experienceWhat you need to have:A strong portfolio of work demonstrating strong customer insight-driven design thinking across a diverse range of projectsExperience participating in novel research and development programmes that iteratively identify, test and refine new and innovative propositions, products and servicesExperience working collaboratively with colleagues and clients in a variety of different ways – flying solo, as part of an “consultancy” team, co-working with the client in “agile” teamsA mind set that’s open to change and to challenge – you need to be curious, consultative, self-starting, collaborative, empathetic, helpful, not prepared to settle for ‘that’ll do’, resilient, and eager to learnAttention to detail and ability to partner with clients and internal teamsClear articulation through exceptional oral and written communication skills; a strong presenter and an excellent listenerPride and passion in your workAdditional InformationWhat you’ll get from us:In the CX&IC team:A big canvas – major companies, major brands, major challenges – our clients want us to answer big questions about what their future business should look like. You will be the at the spear-point of answering that question – and the answer will likely shape the experience of millions of people.Capability – Publicis Sapient works at scale with a breadth and depth of creative, consulting, and technology talent – the ideas you shape will be translated into reality.Opportunity to grow – you’ll be faced with unique questions and challenges; client teams will look to you for your expertise in your field; you’ll have the chance to shape the company’s response, applying your thinking and expertise in the way that best meets the client’s needs.Support – we’re committed to making you better at what you do best – training, learning and development opportunities from conferences to courses to simply working alongside some of the best and friendliest people in the industry.In the Publicis Sapient more generally (COVID allowing):Smart, decent, fun, stimulating, collaborative folk to work with.Lots of travel/work abroad opportunities.Wellbeing perks included subsidised gym and in-house massages.Lots of support networks - VivaWomen! (for all genders), Egalite (for LGBT), Uni (diversity council), Hue (people of colour).Free barista drinks all day, Frinks (free Friday night drinks), free fruit and chocolates (it’s the little things), quarterly Town Halls (with free pizza and drinks) (once we’re back in the office, obviously).
      • london, london
      • full-time
      • HIRE GROUND LTD
      A global payments Financial Firm is urgently seeking Customer Support Temps to work at their busy Aldgate based offices.The Customer Service role involves working 35 hours per week for £ per hour.Key tasks and responsibilities:Answer a high volume of inbound calls and be responsible for resolving queries; you will decide on the best course of action either by phone or by email. Dealing with retail and corporate card queries and international payment queries.Communicate clearly and efficiently to colleagues across various departments, and work with team members to deal with every call within expected service level standards.Provide clients with online support through social media channels and live chat.If you enjoy customer service/ support work then please contact us.Location: Aldgate EastRate per hour: £ Start date and duration: Immediate and ongoing
      • london, london
      • full-time
      • RecruitmentRevolution.com
      Are you friendly and engaged with positive energy?Do you have broad knowledge of technology and understand the MSP market?Do you want to be part of an exciting and proactive company who are doing something different?If yes, we’d love to hear from you!You may already be working for an MSP and looking for your next challenge, or perhaps you are working in-house at a large advertising or marketing agency and looking to move into an MSP. Either way, we’d love to talk!Role Info:IT Helpdesk Technician - 1st / 2nd Line SupportCentral London / Remote£30,000 - £35,000Plus benefits including 25 days holiday + birthday offHours: 40 hours per week (including 1 hour lunch break)Product / Service: We are the Support & Technology Partner currently making life easier for privately-held creative businesses in Central London.Clients include: Monocle, Bridge, Brothers & SistersYour Skills: 3+ years experience as an Engineer or IT Technician, excellent communication skills, broad understanding of technology including Cyber Security and user support.About Us:We are an IT Support Company (MSP) that works with creative businesses. We strive to make our clients' lives easier by using SaaS technologies to provide a more stimulating, rewarding experience.We are looking for someone who is forward-thinking, with strong hands-on technical skills who sees the helpdesk role as an opportunity to build relationships with clients, provide excellent service and not just munch through a bunch of tickets.We firmly believe that having notifications enabled for all apps or spending the day working from your inbox, is not the optimum way to work productively. If you agree and have the skills below, we'd love to hear from you. Yes, we mean this even for helpdesk roles!Key Responsibilities:+ Triage calls and emails (capture info, plan work and set expectations for the client)+ Resolve, escalate or schedule a time to complete the work+ Ensure high levels of customer satisfaction+ Resolve a range of technical queries+ Onboarding and Offboarding of users+ Work closely with our other IT Helpdesk Technician to ensure the smooth running of our helpdesk from 9am-6pm+ Provide online/phone training to clients on how to use their software and servicesAbout You:+ An Engineer or IT Technician, who also has at least 3 years of experience in the field+ Proficient in Mac and Windows (we are a 50/50 split of Mac and Windows devices), servers and networking technologies+ A broad understanding of technology including Cyber Security and user support+ The ability to work independently with minimal supervision+ Analytical and problem-solving skills+ Time management and prioritisation skills+ A great communicator - Face to face, verbal and written+ Friendly and Respectful - ignores the client’s job title, calls them before emailing, doesn’t speak technical language, remains calm & give people your full attention+ Engaged - be prepared, brings an holistic view (your own, the company’s, your colleague's and the clients’) and provides constructive contributions to meetings and work+ Positive Energy - no ego, look for a better way to do things (simpler, more elegant, smarter, quicker), raise the barBenefits:+ 25 days holidays, plus your birthday off, rising 1 day per year until 30 days in total+ Hybrid working - Office based work only for social and team collaboration, at present this is 2-3 days a month. During your onboarding period, you may be required to be present in the office more. This role may require occasional visits to our clients’ offices to better understand the environment, build relationships and fix issues. We have no set rules on WFH days but we can be flexible depending on your personal circumstances.+ Great office in Exmouth Market (EC1) with views over London+ Join a company that supports its employees to learn and grow, including the ability to move to other roles in other departments.+ Company sick pay on top of statutory payInterested? Apply here for a fast-track path to the company DirectorYour Background / Previous Roles May Include:1st Line Support, 1st Line Engineer, 2nd Line Support, 2nd Line Engineer, Technical Support, Service Desk Analyst, Microsoft Support, O365 Support, Windows Support, Desktop Support, IT Support, MSP, Managed Service Provider, IT Consultancy.Application We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
      • london, london
      • full-time
      • Jobheron
      A global leader in broker-neutral, execution, and order management trading systems is looking for a talented 2nd Line Desktop Support Engineer to join their team in London.You must be passionate about starting your career in the Corporate Information Technology Services as a Tier 2 Desktop Support and operations engineer. The Corporate IT Team's mission is to provide premier customer service globally and to enable clients with secure cutting edge technology solutions to fulfil the company's mission - Trade Your Best.About the Company:This company is internationally recognized for introducing the world's first broker-neutral execution management trading system which allows clients to completely control and customise their execution workflows through a comprehensive ability to search/access liquidity while maintaining the confidentiality of their trading They are a global leader in high-performance multi-asset execution and order management systems for equities, fixed income, foreign exchange, futures, and ;Key Responsibilities:• Work closely with other IT teams, including Information Security and Application Development teams to sustain a stable, high performing, and available application environment• Communicate with IT groups to assess systems risks on those areas and to keep groups apprised of systems issues that may have an impact on those areas, including projected down times and business risks. Communicates with IT vendors to research and resolve issues• Providing services and feedback to users and management in accordance with formal SLAs• Participates in special projects and performs other duties as assigned• Learns and understands client area business functions and requirements. Has the ability to determine the appropriate technical tool to address the client's business needs• Ensures compliance with policies, procedures and regulations to ensure safe and sound business operationsRequired Experience:• Strong customer service skills• Excellent analytical and problem solving skills• Excellent written and oral communication skills• Degree in Engineering or Computer Science or an equivalent combination of training and experience Sounds interesting? Click APPLY to send your CV for immediate consideration.Candidates with previous experience or job titles including; IT Engineer, IT Technician, 2nd Line Support, 3rd Line Support, Helpdesk Analyst, IT Support Engineer, Senior IT Support, 1st Line Support may also be considered for this position. IND123
      • london, london
      • part-time
      • Coburg Banks Limited
      ***Required: A new Part Time Customer Experience Host to work for my client***If you've got a background in providing fantastic customer experience then you could be exactly what they're looking for.Interested? Then read ----Tell me more about the You will be primarily responsible for ensuring that people receive a high level of support whilst having medical check ups.Based in the company's London office, you'll report to the Operations Manager and will be tasked with the following:- Managing the day with customers- Dealing with any issues that might arise- Coordinating activities to ensure everything runs smoothlyThe standard working hours for this role are Wednesday to Friday 7:30 to 2:00.----What experience do I need?My client wants someone who's got a background in providing fantastic customer experience.They'll also need you to have experience of hosting people and taking care of them throughout a stressful time.Plus, you'll need some experience of dealing with issues calmly and effectively.In addition, you'll need the following:- Great attention to detail- Fantastic customer service skills- A highly friendly and consultative approachIf you've got all of that, then you could be perfect for this Part Time Customer Experience Host role and we'd love to see your CV.----What can I earn?This Part Time Customer Experience Host position offers an attractive basic salary of up to £16,224 per annum.You'll also get the benefit of 28 days holiday pro-rata with the role.----Tell me a bit about the hiring The business you'll be working for is a company who provide a private medical screening service to people.They're a company that people want to work for because they offer flexible working and have a nice environment to people.As a business they work continuously to build a truly diverse and inclusive workforce and culture. They welcome and encourage candidates from all aspects of diversity to apply for this role.----Is there anything else I should know?This is a part-time role working 19 hours per week and in it you'll be needed to work shifts in unsociable hours. Full details of how this will work will be revealed at interview.----Think you've got what it takes?If you think you're the perfect fit for this Part Time Customer Experience Host role, then click the 'Apply Now' button, send us your CV and we'll consider you for the first round of interviews.----You could be right for this Part Time Customer Experience Host position if you've previously worked as any of the following: Air Steward, Personal Shopper or as a Head Banks Limited is acting as an Employment Agency in relation to this vacancy.
      • london, london
      • full-time
      • St Christopher’s
      IT Service Desk Application Support/Training OfficerWhen registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.Your new role:Are you an IT analyst with a flair for training or a trainer with a flair for IT? This role is an exciting opportunity for an IT Service Desk Application Support/Training Officer who is seeking employment with an established brand; who has a strong market presence. The successful job holder will have a passion for systems, enjoy delivering successful training programmes and will be customer driven/focused.The IT team at St Christopher’s are a high achieving and friendly team. We are looking for the right person to join us to enable more effective delivery of new solutions. This is an opportunity for the right candidate to evolve their career and would suit a Service Desk analyst looking to expand their experience as a trainer.This role will suit someone who is a team player who enjoys meeting with people and teaching. The right candidate would be someone who can support and deliver high quality learning experiences enhancing their knowledge and understanding in line with the identified learning outcomesThe IT Service Desk Application Support/Training Officer will support staff to do their jobs by reviewing new and existing business processes, and ensuring that where software and systems are in place, that they are running seamlessly.The IT Service Desk Application Support/Training Officer will train, upskill and coach staff to help them to use St Christopher’s business systems.To be successful in the role:The successful job holder must possess 1-3 years’ experience in a teaching and/or application or software support role. Training and mentoring will be offered to the right candidate1 - 3 years’ experience within an IT support environment planning, installing, maintaining, and supporting business applicationsGood Level of General Education ( minimum of 5 GCSEs or equivalent including English and Maths)Knowledge of computing systemsExperience of implementation and support of Office 365 applicationsExperience of supporting key business applicationsExperience of training, upskilling and coaching staff to use business systems and applications.For an informal talk please contact Steve Moore on Closing Date: 13th July 2022 at Midnight Interview Date: TBA In the event we receive a high volume of applications, we reserve the right to close the job earlier than the initial closing date.
      • london, london
      • full-time
      • SLS Recruitment
      Sales and Customer Service - No Experience RequiredDue to massive growth over the last 6 months, our client are looking for bubbly, enthusiastic new talent to join their sales and customer service team based in the heart of London.You do not need previous sales or customer service experience, but a can do attitude and self motivated & enthusiastic personality is a must! Our client is ready to provide you with all the coaching you need if you have the ideal character traits. Perfect for graduates looking to earn some extra income and gain valuable skills in sales and customer service!Would you like the chance to earn much more than minimum wage? Great! To allow you to do this, our client has based your earnings on an uncapped commission-only model meaning there truly is no limit to what you can earn in these sales and customer service opportunities!As our client continues to grow and develop they would love for you to be a part of their success throughout 2022 and beyond!What our client offers their sales and customer service brand ambassadors:Skill set development;Product coachingCustomer serviceBusiness strategySales techniquesTeam workCommunication skillsPresentation and organisational skillsIndustry knowledgeProblem solvingCoaching skills / techniquesAlso;Immediate StartExcellent average weekly earningsThe client requires applicants to be aged 18 or over, have the willingness to learn new and develop any existing skills you may already have in any aspect of Sales, Marketing, Promotions and Customer service. This kind of opportunity would suit you perfectly if you love speaking to people face to face. Roles are office based in the mornings and field based in the afternoons. They work on residential campaigns.PLEASE REMEMBER THAT APPLICANTS MUST BE 18 OR OVER. ROLES ARE BASED IN AND AROUND THE LONDON AREA.Experience in the following areas will help you in your new self employed journey with this Company - Retail, Administration, Warehouse Operative, Administrator, Receptionist, Customer Service, Sales, Retail manager, Marketing, Sales Assistant, Cleaner, Retail Sales Assistant, Customer Service Advisor, Direct sales, Promotions, events co-ordinator or any kind of hotel, front of house or bar experience. Graduates are also encouraged to apply for this exciting opening. Why? If you have a background in any of the mentioned areas then you will already have developed a great work ethic and some great sales / customer service skills.* Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for SLS Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying.
      • london, london
      • full-time
      • SLS Recruitment
      No Experience Required- Sales and Customer ServiceLondonLooking for a new and exciting career that challenges you and gives you the opportunities to progress? If so, this sales and customer service role is the ideal opportunity for you!Our London based client is a well established sales/customer service agency that provides ongoing sales solutions for some of the country's largest and iconic brands.They are currently looking to expand and build up their Sales and Marketing team with the aim of opening new offices in the next few months.They are looking for people that have:Great communication skills and enjoy meeting new people;The Skills to deliver top quality customer service;The ability to work as part of a team;Good time management skills;The ability to use their own initiative and hit deadlines;Energetic personalities and are keen to learn;A pleasant manner when communicating with others.Their quality sales coaching and product coaching will shape you into a successful sales person, taking advantage of their un-capped commission only structure. In this self-employed role they offer ongoing support to help build your profile within their organisation. For the truly ambitious, the opportunity to progress at your own speed is available, which can be much quicker than within many other industries.Do you enjoy the thrill of the chase and feel you could relish in the sales environment? To be in with a chance to be considered for this sales opportunity, send them your CV and if shortlisted for one of their sales roles in a residential campaign, a member of their recruitment team will be in contact.Now accepting graduates!* Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for SLS Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying.
    30 of 44 jobs seen

    It looks like you want to switch your language. This will reset your filters on your current job search.