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        • camden, london
        • permanent
        • £25,000 - £26,000, per year, + Benefits
        • randstad business support
        CUSTOMER SERVICE REPRESENTATIVEStatus: PermanentLocation: CamdenSalary: £25,000 + BenefitsStart Date: ASAPShift Based: 5am - 10am, 10am - 8pm and 5pm - 10pmThe role:Providing outstanding customer service via live chat, email, telephone and social media.Providing advice to users of the app. Troubleshooting and escalating technical issues. Uploading details onto the system. What you need to succeed:Experience of using Zendesk or relevant ticketing systems.Customer Service Experience on live chat. What to do now:For further information and to apply, please click the "Apply Now" button opposite. Alternatively you can email me on Matthew.Rea@randstad.co.uk and I will get back to you as soon as I can.If this is what you're looking for, please apply today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        CUSTOMER SERVICE REPRESENTATIVEStatus: PermanentLocation: CamdenSalary: £25,000 + BenefitsStart Date: ASAPShift Based: 5am - 10am, 10am - 8pm and 5pm - 10pmThe role:Providing outstanding customer service via live chat, email, telephone and social media.Providing advice to users of the app. Troubleshooting and escalating technical issues. Uploading details onto the system. What you need to succeed:Experience of using Zendesk or relevant ticketing systems.Customer Service Experience on live chat. What to do now:For further information and to apply, please click the "Apply Now" button opposite. Alternatively you can email me on Matthew.Rea@randstad.co.uk and I will get back to you as soon as I can.If this is what you're looking for, please apply today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • liverpool, north west
        • temporary
        • £9.67 per hour
        • randstad inhouse services
        Do you enjoy speaking to customers on a day to day basis, working within a busy contact centre environment, and have a passion for customer service?Our client, a worldwide brand, is currently looking for linguists who speak German and English to join their team as inbound Customer Service Advisors in Liverpool City Centre, dealing with all manner of queries to ensure first-time resolutions and provide an exceptional customer experience. After a 4 week training period, you will then work from home supporting our client Benefits:A Performance-based quarterly bonus - up to 8%PensionGenerous holiday allowance (33 days including Bank Holidays)Access to the Randstad Benefits App with discounts and savings at high street shops, cinemas, gyms and much moreFull training providedHours of work and salary:£9.67 PER HOURShift pattern: 5 days acoss 7 days need to be flexible between Monday - Sunday Hours of support 7am to 23:30pm37.5 HOURS PER WEEKFull time only Responsibilities:Demonstrate effective customer contact through inbound calls and building a strong rapportEnsure that customer service levels are met and going the extra mile where possibleRespond to all customer queries with accurate and complete informationSet and manage customer expectationsEnsuring personal Key Performance Indictors and Service Level Agreements are achieved Requirements:Experience in a previous customer service roleExcellent telephone mannerFlexible approachIT literateFlexible between Monday - Sunday 7:00am - 23:00pm This is an ongoing temporary assignment Does this sound like the role for you? If so, send your CV to apply today!
        Do you enjoy speaking to customers on a day to day basis, working within a busy contact centre environment, and have a passion for customer service?Our client, a worldwide brand, is currently looking for linguists who speak German and English to join their team as inbound Customer Service Advisors in Liverpool City Centre, dealing with all manner of queries to ensure first-time resolutions and provide an exceptional customer experience. After a 4 week training period, you will then work from home supporting our client Benefits:A Performance-based quarterly bonus - up to 8%PensionGenerous holiday allowance (33 days including Bank Holidays)Access to the Randstad Benefits App with discounts and savings at high street shops, cinemas, gyms and much moreFull training providedHours of work and salary:£9.67 PER HOURShift pattern: 5 days acoss 7 days need to be flexible between Monday - Sunday Hours of support 7am to 23:30pm37.5 HOURS PER WEEKFull time only Responsibilities:Demonstrate effective customer contact through inbound calls and building a strong rapportEnsure that customer service levels are met and going the extra mile where possibleRespond to all customer queries with accurate and complete informationSet and manage customer expectationsEnsuring personal Key Performance Indictors and Service Level Agreements are achieved Requirements:Experience in a previous customer service roleExcellent telephone mannerFlexible approachIT literateFlexible between Monday - Sunday 7:00am - 23:00pm This is an ongoing temporary assignment Does this sound like the role for you? If so, send your CV to apply today!
        • coventry, west midlands
        • permanent
        • £19,500 per year
        • randstad business support
        We are looking for a service desk advisor to join a customer service team of 20 in Coventry. The company provide software which you will be trained on and expected to support customers with their issues.Provide 1st Line Support to all customers (both internal and external) via telephone and email giving assistance when neededEnsure that all support requests are recorded accurately and professionallyEnsure any issues which require escalation are actioned in a timely mannerFollow up with other support staff involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete.Increasing the number of first time fixes by information sharing and documentation of issues on the staff knowledge base.Take responsibility for ensuring that customers are kept fully updated at all times on the progress and resolution of issues that they have logged.Build strong relationships through problem understanding, timely resolution or escalation, communicating promptly on progress, creating a positive customer experience at all timesYour skills/ ExperienceCustomer Service backgroundExcellent communication skillsAbility to analyse and provide query resolutionDemonstrate experience of raising tickets and point of escalationAbility to take ownership of issuesGood time management skillsGood level of ITExperience working in an analytic role beneficial but not essentialMust be self-motivated and able to work without direct supervision, taking responsibility for completing assigned tasks to the required deadlines.Benefits to youFull time salary is £1950025 days holiday + BHPensionPrivate medical insurance after probationLife assurance after 1 yearFree Parking and easy transport linksRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        We are looking for a service desk advisor to join a customer service team of 20 in Coventry. The company provide software which you will be trained on and expected to support customers with their issues.Provide 1st Line Support to all customers (both internal and external) via telephone and email giving assistance when neededEnsure that all support requests are recorded accurately and professionallyEnsure any issues which require escalation are actioned in a timely mannerFollow up with other support staff involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete.Increasing the number of first time fixes by information sharing and documentation of issues on the staff knowledge base.Take responsibility for ensuring that customers are kept fully updated at all times on the progress and resolution of issues that they have logged.Build strong relationships through problem understanding, timely resolution or escalation, communicating promptly on progress, creating a positive customer experience at all timesYour skills/ ExperienceCustomer Service backgroundExcellent communication skillsAbility to analyse and provide query resolutionDemonstrate experience of raising tickets and point of escalationAbility to take ownership of issuesGood time management skillsGood level of ITExperience working in an analytic role beneficial but not essentialMust be self-motivated and able to work without direct supervision, taking responsibility for completing assigned tasks to the required deadlines.Benefits to youFull time salary is £1950025 days holiday + BHPensionPrivate medical insurance after probationLife assurance after 1 yearFree Parking and easy transport linksRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • east grinstead, south east
        • permanent
        • £21,895 - £21,895, per year, 25 days holiday + Excellent benefits
        • randstad business support
        Randstad is working with a great, very well established business based in the East Grinstead, West Sussex area who are looking for experienced Customer Service professionals to join their team. We are looking for candidates with proven Call Centre experience. The main purpose of the Contact Centre Agent role is to promote a range of services and products available to customers, handle customer enquiries and resolve complaints to the required standards via Inbound calls, outbound calls, e-mail, WebChat and social media.Start date: May 2021 Salary: £21,895 + excellent company benefits. Working Hours: 35 hours a week Mon-Fri, shifts between 8.45am-6pm. Some Saturday work is required 8am-1pm. Skills and experience required for the Call Centre Agent role:* Previous experience of customer service within a busy Call/Contact Centre environment* Excellent communication skills both verbally and written* Ability to demonstrate a confident, empathetic approach to customer service including investigation, negotiation and product promotion via a variety of channels* Good IT skillsRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Randstad is working with a great, very well established business based in the East Grinstead, West Sussex area who are looking for experienced Customer Service professionals to join their team. We are looking for candidates with proven Call Centre experience. The main purpose of the Contact Centre Agent role is to promote a range of services and products available to customers, handle customer enquiries and resolve complaints to the required standards via Inbound calls, outbound calls, e-mail, WebChat and social media.Start date: May 2021 Salary: £21,895 + excellent company benefits. Working Hours: 35 hours a week Mon-Fri, shifts between 8.45am-6pm. Some Saturday work is required 8am-1pm. Skills and experience required for the Call Centre Agent role:* Previous experience of customer service within a busy Call/Contact Centre environment* Excellent communication skills both verbally and written* Ability to demonstrate a confident, empathetic approach to customer service including investigation, negotiation and product promotion via a variety of channels* Good IT skillsRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • hove, south east
        • temporary
        • £10.48 per hour
        • randstad financial services
        Are you an experienced Customer Service Advisor who is immediately available? Keen to work for one of the UK's largest and most respected financial services and asset management companies? We have an exciting opportunity for you to join one of our leading clients in Hove.What will you be doing?Manage customer telephony contact across a range of customer call types, products and processes.Provide exceptional customer service that will drive Net Promoter Scores, Customer Ease and First Contact Resolution.Pro-actively manage relationships with Customers, Financial Advisers and internal departments, through professional communication, promotional activity, including promotion of Self Service, and resolving service issues where possible at first point of contact.Constructively challenge the way we work and be an advocate for change by participating in team meetings and raising ideas with your Team Manager to improve the customer journey or business efficiency.Protects our customers, people and shareholders by complying with regulatory requirements.Offer support, advice and assistance to other members of the team, thereby contributing to a highly motivated, enthusiastic and efficient team ethos and, together, make our customers' experience as easy as possible and one that they can be delighted with each and every time.Obtain knowledge and awareness of internal procedures and proactively helps ensure compliance with these within their teams to minimise risks.What we're looking for:As a successful Customer Service Consultant you'll strive to display your acquired knowledge and skills to help us achieve a positive customer experience.Effective communication skills - an ability to listen and comprehend customer requests.A confident and pleasant telephone mannerHighly customer focused, with an outgoing nature and ability to show empathy and relate to customersGood initiative, problem solving and decision making skillsAble to plan and organise your time and workflow effectivelyAbility to work on multiple computer systems and interpret a range of MIStrong attention to detail and familiar with meeting quality standardsCan demonstrate good team work ethic and of working collaboratively with othersRandstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
        Are you an experienced Customer Service Advisor who is immediately available? Keen to work for one of the UK's largest and most respected financial services and asset management companies? We have an exciting opportunity for you to join one of our leading clients in Hove.What will you be doing?Manage customer telephony contact across a range of customer call types, products and processes.Provide exceptional customer service that will drive Net Promoter Scores, Customer Ease and First Contact Resolution.Pro-actively manage relationships with Customers, Financial Advisers and internal departments, through professional communication, promotional activity, including promotion of Self Service, and resolving service issues where possible at first point of contact.Constructively challenge the way we work and be an advocate for change by participating in team meetings and raising ideas with your Team Manager to improve the customer journey or business efficiency.Protects our customers, people and shareholders by complying with regulatory requirements.Offer support, advice and assistance to other members of the team, thereby contributing to a highly motivated, enthusiastic and efficient team ethos and, together, make our customers' experience as easy as possible and one that they can be delighted with each and every time.Obtain knowledge and awareness of internal procedures and proactively helps ensure compliance with these within their teams to minimise risks.What we're looking for:As a successful Customer Service Consultant you'll strive to display your acquired knowledge and skills to help us achieve a positive customer experience.Effective communication skills - an ability to listen and comprehend customer requests.A confident and pleasant telephone mannerHighly customer focused, with an outgoing nature and ability to show empathy and relate to customersGood initiative, problem solving and decision making skillsAble to plan and organise your time and workflow effectivelyAbility to work on multiple computer systems and interpret a range of MIStrong attention to detail and familiar with meeting quality standardsCan demonstrate good team work ethic and of working collaboratively with othersRandstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
        • tunbridge wells, south east
        • temporary
        • £9.00 - £10.00 per hour
        • randstad financial services
        Switchboard Operator needed!My client is committed to helping customers build for their future, which means a great opportunity for you to make a real difference.Job Responsibilities:Experience in answering calls on a busy Company SwitchboardSuited to an individual who thrives on providing exceptional customer serviceWhilst there will be training, we would be really keen to speak to people with a background working within a professional Switchboard Team or a busy Customer Servic EnvironmentWe look for the following skills and qualitiesExcellent Telephony skillsA clear and confident manner with active listening skills and an attention to detailHigh level of organisation with an ability to prioritise and work under pressureTo be proactive, enthusiastic and thrive on taking responsibility for the customerA high standard of personal presentation.Flexible and adaptableTo apply please email christopher.sliney@randstadfp.com Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
        Switchboard Operator needed!My client is committed to helping customers build for their future, which means a great opportunity for you to make a real difference.Job Responsibilities:Experience in answering calls on a busy Company SwitchboardSuited to an individual who thrives on providing exceptional customer serviceWhilst there will be training, we would be really keen to speak to people with a background working within a professional Switchboard Team or a busy Customer Servic EnvironmentWe look for the following skills and qualitiesExcellent Telephony skillsA clear and confident manner with active listening skills and an attention to detailHigh level of organisation with an ability to prioritise and work under pressureTo be proactive, enthusiastic and thrive on taking responsibility for the customerA high standard of personal presentation.Flexible and adaptableTo apply please email christopher.sliney@randstadfp.com Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
        • lowestoft, east of england
        • temporary
        • £10.00 per hour
        • randstad business support
        Randstad is working with a leading utilities company based in the Lowestoft area who are looking for experienced Arrears Support Advisor with proven Contact Centre / Call Centre, Customer Care experience. The main purpose of the temporary Customer Advisor job is to provide excellent customer service to calls from customers who are in arrears with their bills.The ideal candidate will be able to demonstrate empathy and understanding whilst discussing customers personal circumstances and outstanding arrears.Duties and responsibilities will include:* Respond to telephone contacts from customers around their balances, payments arrangements and applications for reduced bills. * Update customers account adjustments for changes such as house moves, amending end reads, requesting visits etc. * Giving detailed information and explain options for customers who have received county court claims, notice of intention or enforcement actions.* Have discussions around customers household income and expenditure to agree affordable payment arrangements to help customers clear their arrears.* Understand customer's circumstances to highlight options for customers to reduce their bills by considering metering, water efficiency and alternative tariffs. * Identifying customer's additional requirements to allow us to provide a tailored service.Skills and experience required for the role:* Experience with dealing with conversations around debt and income and expenditure collection * Knowledge of external customer support services available, such as StepChange, MIND, Age UK * Excellent communication skills both verbally and written* Problem solving - an ability to investigate, understand and find solutions. Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Randstad is working with a leading utilities company based in the Lowestoft area who are looking for experienced Arrears Support Advisor with proven Contact Centre / Call Centre, Customer Care experience. The main purpose of the temporary Customer Advisor job is to provide excellent customer service to calls from customers who are in arrears with their bills.The ideal candidate will be able to demonstrate empathy and understanding whilst discussing customers personal circumstances and outstanding arrears.Duties and responsibilities will include:* Respond to telephone contacts from customers around their balances, payments arrangements and applications for reduced bills. * Update customers account adjustments for changes such as house moves, amending end reads, requesting visits etc. * Giving detailed information and explain options for customers who have received county court claims, notice of intention or enforcement actions.* Have discussions around customers household income and expenditure to agree affordable payment arrangements to help customers clear their arrears.* Understand customer's circumstances to highlight options for customers to reduce their bills by considering metering, water efficiency and alternative tariffs. * Identifying customer's additional requirements to allow us to provide a tailored service.Skills and experience required for the role:* Experience with dealing with conversations around debt and income and expenditure collection * Knowledge of external customer support services available, such as StepChange, MIND, Age UK * Excellent communication skills both verbally and written* Problem solving - an ability to investigate, understand and find solutions. Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • lowestoft, east of england
        • temporary
        • £9.00 - £10.00, per hour, Holiday Pay,Pension, Weekly Pay
        • randstad business support
        Do you have experience of working with customers? Do you enjoy working in a fast paced environment? Are you well organised and looking for your next opportunity within a large organisation? If so, read on!... A well known utilities company based in Suffolk, near Lowestoft are looking for a Customer Service Agent to join them for an ongoing assignment. You will be joining a busy team who pride themselves on being high performers. They are very supportive and offer on the job training to ensure that you are confident in your role. This is an excellent opportunity which could extend or be made permanent The benefits: * Working for an established organisation * Attractive offices * Fast Paced Team * Holiday Pay * Pension SchemeThe Duties: * Answering queries * Supporting customers with questions * Updating database * Sending correspondence * Basic administration tasks The Must Haves:* Excellent written and verbal communication skills * Ability to speak to customers from all backgrounds * Good Computer skills * Willingness to learn * Able to work 1 in 4 Saturdays If this sounds appealing to you, apply today for an immediate interview!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        Do you have experience of working with customers? Do you enjoy working in a fast paced environment? Are you well organised and looking for your next opportunity within a large organisation? If so, read on!... A well known utilities company based in Suffolk, near Lowestoft are looking for a Customer Service Agent to join them for an ongoing assignment. You will be joining a busy team who pride themselves on being high performers. They are very supportive and offer on the job training to ensure that you are confident in your role. This is an excellent opportunity which could extend or be made permanent The benefits: * Working for an established organisation * Attractive offices * Fast Paced Team * Holiday Pay * Pension SchemeThe Duties: * Answering queries * Supporting customers with questions * Updating database * Sending correspondence * Basic administration tasks The Must Haves:* Excellent written and verbal communication skills * Ability to speak to customers from all backgrounds * Good Computer skills * Willingness to learn * Able to work 1 in 4 Saturdays If this sounds appealing to you, apply today for an immediate interview!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
        • cardiff, wales
        • temporary
        • £10.88 - £12.00 per hour
        • randstad financial services
        Are you an experienced Customer Service Advisor who is immediately available? Keen to work for one of the UK's largest and most respected financial services and asset management companies? We have an exciting opportunity for you to join one of our leading clients in Cardiff central.What will you be doing?Telephone-based activities such as servicing existing customers or their representatives; or providing New Business solutions that meet a customer's wants and needs for retirement income.Takes every opportunity to deliver an outstanding customer experience and ensures the outcome is correct for the customer.Obtains relevant customer information through appropriate communication channels e.g. telephone, email, messaging, correspondence, on-line and IT systems.Through proactive and reactive contact, uses appropriate techniques to fully understand the customer's wants and needs and verifies understanding with the customer.Follow procedures to ensure the correct DPA checks are undertaken to verify our customers' identity and protect their personal data.Maintain an up to date knowledge of complaints procedures, recognising when a customer is complaining and then manage complaint in line with FCA and the internal complaint process and procedures.What we're looking for:Experience of delighting the customer by offering a professional, caring and outstanding level of customer service, whereby an emotional connection with the customer is builtPrevious experience of working in a busy call centre or experience dealing with a high volume of calls.Striving to exceed customer expectations and being empowered to deal with customer requests at first point of contactExcellent written and verbal communication skills.A high degree of energy, drive and enthusiasm.Using your time efficiently, adhering to personal work patterns and schedules to meet customer demand and ensure you achieve your own objectivesCommitment to your own in-role development, by continuously developing your own knowledge, skills and competence.Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
        Are you an experienced Customer Service Advisor who is immediately available? Keen to work for one of the UK's largest and most respected financial services and asset management companies? We have an exciting opportunity for you to join one of our leading clients in Cardiff central.What will you be doing?Telephone-based activities such as servicing existing customers or their representatives; or providing New Business solutions that meet a customer's wants and needs for retirement income.Takes every opportunity to deliver an outstanding customer experience and ensures the outcome is correct for the customer.Obtains relevant customer information through appropriate communication channels e.g. telephone, email, messaging, correspondence, on-line and IT systems.Through proactive and reactive contact, uses appropriate techniques to fully understand the customer's wants and needs and verifies understanding with the customer.Follow procedures to ensure the correct DPA checks are undertaken to verify our customers' identity and protect their personal data.Maintain an up to date knowledge of complaints procedures, recognising when a customer is complaining and then manage complaint in line with FCA and the internal complaint process and procedures.What we're looking for:Experience of delighting the customer by offering a professional, caring and outstanding level of customer service, whereby an emotional connection with the customer is builtPrevious experience of working in a busy call centre or experience dealing with a high volume of calls.Striving to exceed customer expectations and being empowered to deal with customer requests at first point of contactExcellent written and verbal communication skills.A high degree of energy, drive and enthusiasm.Using your time efficiently, adhering to personal work patterns and schedules to meet customer demand and ensure you achieve your own objectivesCommitment to your own in-role development, by continuously developing your own knowledge, skills and competence.Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
        • liverpool, north west
        • temporary
        • £9.34 - £9.34, per hour, + up to 8% quarterly bonus
        • randstad inhouse services
        Do you enjoy speaking to customers on a day to day basis, working within a busy contact centre environment, and have a passion for customer service?Our client, a worldwide brand, is currently looking for linguists who speak German and English to join their team as inbound Customer Service Advisors in Liverpool City Centre, dealing with all manner of queries to ensure first-time resolutions and provide an exceptional customer experience. After a 4 week training period, you will then work from home supporting our client Benefits:A Performance-based quarterly bonus - up to 8%PensionGenerous holiday allowance (33 days including Bank Holidays)Access to the Randstad Benefits App with discounts and savings at high street shops, cinemas, gyms and much moreFull training providedHours of work and salary:£9.34 PER HOURShift pattern: 5 days acoss 7 days need to be flexible between Monday - Sunday Hours of support 7am to 23:30pm37.5 HOURS PER WEEKFull time only Responsibilities:Demonstrate effective customer contact through inbound calls and building a strong rapportEnsure that customer service levels are met and going the extra mile where possibleRespond to all customer queries with accurate and complete informationSet and manage customer expectationsEnsuring personal Key Performance Indictors and Service Level Agreements are achieved Requirements:Experience in a previous customer service roleExcellent telephone mannerFlexible approachIT literateFlexible between Monday - Sunday 7:00am - 23:00pm This is an ongoing temporary assignment Does this sound like the role for you? If so, send your CV to apply today!
        Do you enjoy speaking to customers on a day to day basis, working within a busy contact centre environment, and have a passion for customer service?Our client, a worldwide brand, is currently looking for linguists who speak German and English to join their team as inbound Customer Service Advisors in Liverpool City Centre, dealing with all manner of queries to ensure first-time resolutions and provide an exceptional customer experience. After a 4 week training period, you will then work from home supporting our client Benefits:A Performance-based quarterly bonus - up to 8%PensionGenerous holiday allowance (33 days including Bank Holidays)Access to the Randstad Benefits App with discounts and savings at high street shops, cinemas, gyms and much moreFull training providedHours of work and salary:£9.34 PER HOURShift pattern: 5 days acoss 7 days need to be flexible between Monday - Sunday Hours of support 7am to 23:30pm37.5 HOURS PER WEEKFull time only Responsibilities:Demonstrate effective customer contact through inbound calls and building a strong rapportEnsure that customer service levels are met and going the extra mile where possibleRespond to all customer queries with accurate and complete informationSet and manage customer expectationsEnsuring personal Key Performance Indictors and Service Level Agreements are achieved Requirements:Experience in a previous customer service roleExcellent telephone mannerFlexible approachIT literateFlexible between Monday - Sunday 7:00am - 23:00pm This is an ongoing temporary assignment Does this sound like the role for you? If so, send your CV to apply today!

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