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    • london, london
    • permanent
    • £22,000 per year
    • randstad business support
    Job Title: Customer Experience AdvisorLocation: East LondonSalary: 22kPermanent contract As a Customer Experience Advisor you will be the first point of contact for customers, the first impression of the company and the start of a positive customer experience that will boost a customers confidence in the business' services. Core Responsibilities*Provide reporting/updates to operational teams or others as necessary to demonstrate the fulfilment of contract requirements*Ensure client and internal systems are updated within set timescales throughout the life of the job.*Respond to all customer chases/escalations within internal SLAs.*Closing of tasks appropriately.*Keeping WIP levels on contracts to a minimum by ensuring timely completion of jobs.*Ensure any interactions with all customers reflects positively on the company.*Support with the scheduling of subcontractor work as and when required.*Support with raising purchase orders within the system for materials for the engineers to complete their jobs in a timely manner ensuring costs and contract thresholds are adhered to.*Ensure all engineer paperwork is quality checked and uploaded as required.*Updating internal CAFM system with updates.Skills Needed to Succeed*Experience of working within a facilities management helpdesk is advantageous.*Administrative experience essential.*Good understanding and experience of Microsoft Office software packages and general IT knowledge.*Experience in using CAFM or other management systems.If you believe you would be good for this position, please apply now or email your CV to verona.sadiku@randstad.co.ukOr give me a call 02036800623Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    Job Title: Customer Experience AdvisorLocation: East LondonSalary: 22kPermanent contract As a Customer Experience Advisor you will be the first point of contact for customers, the first impression of the company and the start of a positive customer experience that will boost a customers confidence in the business' services. Core Responsibilities*Provide reporting/updates to operational teams or others as necessary to demonstrate the fulfilment of contract requirements*Ensure client and internal systems are updated within set timescales throughout the life of the job.*Respond to all customer chases/escalations within internal SLAs.*Closing of tasks appropriately.*Keeping WIP levels on contracts to a minimum by ensuring timely completion of jobs.*Ensure any interactions with all customers reflects positively on the company.*Support with the scheduling of subcontractor work as and when required.*Support with raising purchase orders within the system for materials for the engineers to complete their jobs in a timely manner ensuring costs and contract thresholds are adhered to.*Ensure all engineer paperwork is quality checked and uploaded as required.*Updating internal CAFM system with updates.Skills Needed to Succeed*Experience of working within a facilities management helpdesk is advantageous.*Administrative experience essential.*Good understanding and experience of Microsoft Office software packages and general IT knowledge.*Experience in using CAFM or other management systems.If you believe you would be good for this position, please apply now or email your CV to verona.sadiku@randstad.co.ukOr give me a call 02036800623Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    • london, london
    • work from home - permanent
    • £28,000 per year
    • randstad business support
    We are currently recruiting for experienced full-time Customer Service Advisors to work for a market-leading mutual, not for profit organisation in a home-based role.This home working role, will be starting in early January and will require some training days in their London office, over the first few weeks.This excellent opportunity is suited for a naturally friendly and helpful person who has a good understanding of excellent customer service and its delivery. Experience of working from home is preferred but not essential, however, the ability to be self-sufficient and motivated is important. This opportunity provides successful candidates security, excellent benefits, on going development and a great work-life balance.Brief Job DescriptionThe primary role of the Membership Customer Service Advisor is to receive incoming telephone calls in order to:* update member account details* answer queries and provide general advice and assistance* meet or exceed personal productivity targets* contribute to team productivity targets* meet or exceed personal quality targets* deliver an exceptional member experience* log and record all interactions onto the CRM system.Knowledge, Skill & Experience:The ideal candidate will come from a strong customer service background and have a affinity for customer service.The Candidates must also have:* the ability to provide the highest standards of customer service possible, delivering a personalised approach for each individual member* a degree* excellent verbal and written communication skills, and the ability to demonstrate these by telephone, e-mail and letter* the ability to retain and utilise complex product and technical information.* strong numeracy, literary and MS office skills* the ability to work individually and to motivate yourself* strong technical knowledge of computers would be a benefit* the ability to meet home working requirements, available on request* the ability to work efficiently under pressure while still delivering a premium service.If you believe the above describes you and would like to know more about the role and it's requirements please apply today with your CV.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    We are currently recruiting for experienced full-time Customer Service Advisors to work for a market-leading mutual, not for profit organisation in a home-based role.This home working role, will be starting in early January and will require some training days in their London office, over the first few weeks.This excellent opportunity is suited for a naturally friendly and helpful person who has a good understanding of excellent customer service and its delivery. Experience of working from home is preferred but not essential, however, the ability to be self-sufficient and motivated is important. This opportunity provides successful candidates security, excellent benefits, on going development and a great work-life balance.Brief Job DescriptionThe primary role of the Membership Customer Service Advisor is to receive incoming telephone calls in order to:* update member account details* answer queries and provide general advice and assistance* meet or exceed personal productivity targets* contribute to team productivity targets* meet or exceed personal quality targets* deliver an exceptional member experience* log and record all interactions onto the CRM system.Knowledge, Skill & Experience:The ideal candidate will come from a strong customer service background and have a affinity for customer service.The Candidates must also have:* the ability to provide the highest standards of customer service possible, delivering a personalised approach for each individual member* a degree* excellent verbal and written communication skills, and the ability to demonstrate these by telephone, e-mail and letter* the ability to retain and utilise complex product and technical information.* strong numeracy, literary and MS office skills* the ability to work individually and to motivate yourself* strong technical knowledge of computers would be a benefit* the ability to meet home working requirements, available on request* the ability to work efficiently under pressure while still delivering a premium service.If you believe the above describes you and would like to know more about the role and it's requirements please apply today with your CV.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

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