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2 jobs found in Milton Keynes, South East

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    • milton keynes, south east
    • temp to perm
    • £12.00 per hour
    • randstad financial services
    Customer Service AgentWe're looking for talented individuals with a desire to help people and work in a digitalbank to join our growing dynamic customer care team where you will provide guidanceand support in our Contact Centre via the telephone, to a wide variety of customers.In our customer care team, you will have the opportunity to use your skills and ideas toprovide outstanding service to our customers.Marcus by Goldman Sachs is the firm's consumer business, combining the entrepreneurial spirit of astart-up with 150 years of experience. You will play a vital role in servicing our customers andrepresenting our brand.Working Hours: 35 hrs per weekShift Patterns: 8-4, 9-5, 10-6, 12-8pm rotation Location: Milton Keynes, Caldecotte Business ParkTravel: Free Shuttle Bus Service BenefitsComprehensive induction trainingCompetitive rate of payGreat insight into the Banking Products and ServicesPotential for extension / conversion permanent opportunities availableJob Summary & ResponsibilitiesResponsible for answering incoming calls from customers; providing product information, account opening services as well as account servicing and supporting our customersBuilds rapport with our customers to resolve service issues and customer questionsTakes ownership of customer enquiries and responds to escalated customer issues in accordance with agreed proceduresResponsible for the day to day coverage of customer account maintenance processes including but not limited to application review and processing, money movement, correspondence and complaint handling and responseDocuments all service efforts for each assigned customer in accordance within established procedures and compliance policiesRecognises that quality is measured through call recordings and case auditingMeets established goals for all metrics, including call and case quality, productivity and customer acquisition by focusing on maximising service to customersCommunicates professionally and regularly with customers, leadership and peers on status of accounts and escalations in accordance with established standardsCompletes ongoing compliance and remedial training as scheduledHas an understanding of Operational RisksProactively identifies any new issues or risksParticipates in projects to drive operational excellenceSkillsMust be self-directed, detail oriented, positive attitude, driven, able to work independently in a team-oriented and fast paced environment with a passion to deliver exceptional service to customersGood interpersonal skills, negotiation skills are a plusGood problem solving skillsIs adaptable, high energy levels and desire to help othersExcellent team playerGood analytical and problem-solving skills with a view to support changes toprocessesExcellent written and verbal communication skillsDesirable QualificationsExperience in a retail banking environment/Insurance environmentExperience administrating and servicing investment and/or SIPP productsRandstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
    Customer Service AgentWe're looking for talented individuals with a desire to help people and work in a digitalbank to join our growing dynamic customer care team where you will provide guidanceand support in our Contact Centre via the telephone, to a wide variety of customers.In our customer care team, you will have the opportunity to use your skills and ideas toprovide outstanding service to our customers.Marcus by Goldman Sachs is the firm's consumer business, combining the entrepreneurial spirit of astart-up with 150 years of experience. You will play a vital role in servicing our customers andrepresenting our brand.Working Hours: 35 hrs per weekShift Patterns: 8-4, 9-5, 10-6, 12-8pm rotation Location: Milton Keynes, Caldecotte Business ParkTravel: Free Shuttle Bus Service BenefitsComprehensive induction trainingCompetitive rate of payGreat insight into the Banking Products and ServicesPotential for extension / conversion permanent opportunities availableJob Summary & ResponsibilitiesResponsible for answering incoming calls from customers; providing product information, account opening services as well as account servicing and supporting our customersBuilds rapport with our customers to resolve service issues and customer questionsTakes ownership of customer enquiries and responds to escalated customer issues in accordance with agreed proceduresResponsible for the day to day coverage of customer account maintenance processes including but not limited to application review and processing, money movement, correspondence and complaint handling and responseDocuments all service efforts for each assigned customer in accordance within established procedures and compliance policiesRecognises that quality is measured through call recordings and case auditingMeets established goals for all metrics, including call and case quality, productivity and customer acquisition by focusing on maximising service to customersCommunicates professionally and regularly with customers, leadership and peers on status of accounts and escalations in accordance with established standardsCompletes ongoing compliance and remedial training as scheduledHas an understanding of Operational RisksProactively identifies any new issues or risksParticipates in projects to drive operational excellenceSkillsMust be self-directed, detail oriented, positive attitude, driven, able to work independently in a team-oriented and fast paced environment with a passion to deliver exceptional service to customersGood interpersonal skills, negotiation skills are a plusGood problem solving skillsIs adaptable, high energy levels and desire to help othersExcellent team playerGood analytical and problem-solving skills with a view to support changes toprocessesExcellent written and verbal communication skillsDesirable QualificationsExperience in a retail banking environment/Insurance environmentExperience administrating and servicing investment and/or SIPP productsRandstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
    • milton keynes, south east
    • temp to perm
    • £12.00 per hour
    • randstad financial services
    Customer Support AgentYOUR IMPACT We're looking for people that have a passion for customer service and digital bankingto join our growing customer support team. Are you an experienced customer serviceprofessional or have a desire to build a career in customer services?OUR IMPACT Our division also provides critical operations and user experience design to ensure businessflows smoothly when customers come to us. From day one, our customer agent roles forplay a vital role in upholding the three customer support principles of customer focus,process innovation and risk management.Job Summary & Responsibilities Responsible for answering incoming calls from customers; providing productinformation, account opening services as well as account servicing andsupporting our customers Builds rapport with our customers to resolve service issues and customerquestions Takes ownership of customer enquiries and responds to escalated customerissues in accordance with agreed procedures Responsible for the day to day coverage of customer account maintenance processesincluding but not limited to application review and processing, money movement, ,correspondence and complaint handling and response Documents all service efforts for each assigned customer in accordance withestablished procedures and compliance policies Recognises that quality is measured through call recordings and case auditing Meets established goals for all metrics, including call and case quality, productivity andcustomer acquisition by focusing on maximising service to customers Communicates professionally and regularly with customers, leadership and peers onstatus of accounts and escalations in accordance with established standards Completes ongoing compliance and remedial training as scheduled Has an understanding of Operational Risks Proactively identifies any new issues or risks Participates in projects to drive operational excellenceSkills Must be self-directed, detail oriented, positive attitude, driven, able to workindependently in a team-oriented and fast paced environment with a passion to deliverexceptional service to customers Good interpersonal skills, negotiation skills are a plus Good problem solving skills Is adaptable, high energy levels and desire to help others Excellent team player Good analytical and problem-solving skills with a view to support changes toprocesses Excellent written and verbal communication skillsEducationDesirable Qualifications Experience in a retail banking environment/Insurance environment Experience administrating and servicing investment and/or SIPP productsRandstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
    Customer Support AgentYOUR IMPACT We're looking for people that have a passion for customer service and digital bankingto join our growing customer support team. Are you an experienced customer serviceprofessional or have a desire to build a career in customer services?OUR IMPACT Our division also provides critical operations and user experience design to ensure businessflows smoothly when customers come to us. From day one, our customer agent roles forplay a vital role in upholding the three customer support principles of customer focus,process innovation and risk management.Job Summary & Responsibilities Responsible for answering incoming calls from customers; providing productinformation, account opening services as well as account servicing andsupporting our customers Builds rapport with our customers to resolve service issues and customerquestions Takes ownership of customer enquiries and responds to escalated customerissues in accordance with agreed procedures Responsible for the day to day coverage of customer account maintenance processesincluding but not limited to application review and processing, money movement, ,correspondence and complaint handling and response Documents all service efforts for each assigned customer in accordance withestablished procedures and compliance policies Recognises that quality is measured through call recordings and case auditing Meets established goals for all metrics, including call and case quality, productivity andcustomer acquisition by focusing on maximising service to customers Communicates professionally and regularly with customers, leadership and peers onstatus of accounts and escalations in accordance with established standards Completes ongoing compliance and remedial training as scheduled Has an understanding of Operational Risks Proactively identifies any new issues or risks Participates in projects to drive operational excellenceSkills Must be self-directed, detail oriented, positive attitude, driven, able to workindependently in a team-oriented and fast paced environment with a passion to deliverexceptional service to customers Good interpersonal skills, negotiation skills are a plus Good problem solving skills Is adaptable, high energy levels and desire to help others Excellent team player Good analytical and problem-solving skills with a view to support changes toprocesses Excellent written and verbal communication skillsEducationDesirable Qualifications Experience in a retail banking environment/Insurance environment Experience administrating and servicing investment and/or SIPP productsRandstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003

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