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      • manchester, north west
      • permanent
      • £25,000 - £25,000, per year, £5000 bonus
      • randstad business support
      I am currently working with a number one SaaS provider who is currently expanding globally and is looking for an ambitious account manager to join their team and help out with managing the number of growing customer accounts. Responsibilities:*You will be managing a number of accounts, being their direct point of contact for any escalations, gaining NPS scores and evaluating overall feedback and managing their renewals.*Gather NPS scores and customer feedback to help out with future development of the business. *Reduce the number of churn by being proactive and escalating and managing any issues prior to becoming a retention problem and identifying the clients that may be at risk.*Partner with the Customer Success team to identify uptake and new products and features usage.What we are looking for:*Customer focused individual who is able to really listen, take on board any complaints or feedback and act accordingly, resolve issues and to ensure the best customer journey. *Great team worker, you will be required to work alongside different departments, your colleagues to ensure the team and the business are growing together. *Creative thinker, have an opinion and think outside the box and proactively solve any issues that you might stumble upon. *Honest and clear communicator, be transparent in all aspects of your work.*Excellent communication skills across all communication channels. This is an amazing opportunity for a customer service focused individual who wants to grow a growing business and wants to develop their skills. Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      I am currently working with a number one SaaS provider who is currently expanding globally and is looking for an ambitious account manager to join their team and help out with managing the number of growing customer accounts. Responsibilities:*You will be managing a number of accounts, being their direct point of contact for any escalations, gaining NPS scores and evaluating overall feedback and managing their renewals.*Gather NPS scores and customer feedback to help out with future development of the business. *Reduce the number of churn by being proactive and escalating and managing any issues prior to becoming a retention problem and identifying the clients that may be at risk.*Partner with the Customer Success team to identify uptake and new products and features usage.What we are looking for:*Customer focused individual who is able to really listen, take on board any complaints or feedback and act accordingly, resolve issues and to ensure the best customer journey. *Great team worker, you will be required to work alongside different departments, your colleagues to ensure the team and the business are growing together. *Creative thinker, have an opinion and think outside the box and proactively solve any issues that you might stumble upon. *Honest and clear communicator, be transparent in all aspects of your work.*Excellent communication skills across all communication channels. This is an amazing opportunity for a customer service focused individual who wants to grow a growing business and wants to develop their skills. Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      • edinburgh, scotland
      • temporary
      • £10.00 - £10.32 per hour
      • randstad accountancy & finance
      Business Support We are looking for Business Support advisors to work for a leading UK banking organisation. Job Duties: Telephony and Processing Team Performs standard administrative data processing tasksWorks within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues.Carries out a range of prescribed customer service activities and handles non-standard or more complex customer cases and enquiries using existing procedures.Supports development of personal capabilities by pursuing existing formal and informal training opportunities.Receives and screens customers, callers and other sources of communications, answers routine questions, provides information or directs requests elsewhere as appropriate; acts on behalf of the principal by contacting internal and external sources to convey requests, provide instructions or acquire information.Takes ownership of customer needs enquiries, using appropriate skills and decision making in an efficient and effective manner providing the highest level of customer service, aiming to meet the needs of our customers across a range of banking products at first touch where appropriateEffectively complies within the Customer Treatment standards including internal policy guidelines and external regulatory guidelines to ensure a robust and consistent approach to make the right decisions and do the right thing for our customersKeeps up to date with mandatory training ensuring the appropriate skills and knowledge to remain competent to undertake the roleComply with the Colleague Conduct Rules, putting customers' interests at heart and take personal responsibility for conduct in the workplacePeople SKILLS REQUIRED: Excellent customer service skillsCustomer service backgroundComputer literateFlexible and adaptable to changeAbility to work as part of a teamAbility to navigate around multiple systems WHAT'S IN IT FOR YOU?Excellent induction trainingCompetitive rate of pay/pay progressionGain experience and new skillsGreat insight into the banking sectorPotential for extension Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
      Business Support We are looking for Business Support advisors to work for a leading UK banking organisation. Job Duties: Telephony and Processing Team Performs standard administrative data processing tasksWorks within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues.Carries out a range of prescribed customer service activities and handles non-standard or more complex customer cases and enquiries using existing procedures.Supports development of personal capabilities by pursuing existing formal and informal training opportunities.Receives and screens customers, callers and other sources of communications, answers routine questions, provides information or directs requests elsewhere as appropriate; acts on behalf of the principal by contacting internal and external sources to convey requests, provide instructions or acquire information.Takes ownership of customer needs enquiries, using appropriate skills and decision making in an efficient and effective manner providing the highest level of customer service, aiming to meet the needs of our customers across a range of banking products at first touch where appropriateEffectively complies within the Customer Treatment standards including internal policy guidelines and external regulatory guidelines to ensure a robust and consistent approach to make the right decisions and do the right thing for our customersKeeps up to date with mandatory training ensuring the appropriate skills and knowledge to remain competent to undertake the roleComply with the Colleague Conduct Rules, putting customers' interests at heart and take personal responsibility for conduct in the workplacePeople SKILLS REQUIRED: Excellent customer service skillsCustomer service backgroundComputer literateFlexible and adaptable to changeAbility to work as part of a teamAbility to navigate around multiple systems WHAT'S IN IT FOR YOU?Excellent induction trainingCompetitive rate of pay/pay progressionGain experience and new skillsGreat insight into the banking sectorPotential for extension Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
      • luton, east of england
      • permanent
      • £20,000 - £25,000, per year, parking, healthcare, bonus, pension
      • randstad accountancy & finance
      Logistics Administrator£20000 - 25000Full time - Permanent Randstad are currently working in collaboration with a rapidly expanding medical trading business near Luton. This busy, successful and expanding international business are seeking a customer focused, organised and autonomous Logistics Administrator to join their team on a permanent basis to support the smooth running of a busy department. Key responsibilities of the Logistics Administrator includes: Administration and customer service both verbally and non-verbally with customers and suppliersArranging for transportation of goodsProcessing paperwork accurately and maintaining the company databaseBuilding rapport with internal staff and external customers and suppliersOrder processingRaising invoicesEssential Core SkillsFamiliar with Import/export administrationAble to work in a high paced environment, working conscientiously and proficientlyCompetent at Microsoft packages and ideally SageBe self-motivated able to use own initiative and multi-taskAutonomousComfortable working with individuals at all organizational levelsExcellent interpersonal skills-persuasive, empathetic,able to handle conflict and pressureGreat at problem solvingEuropean language skills would be an added bonus!This is an immediately available opportunity for a Logistics Administrator to join a successful and growing business at an exciting time. If you are interested in the role of Logistics Administrator please do not hesitate to apply today.Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
      Logistics Administrator£20000 - 25000Full time - Permanent Randstad are currently working in collaboration with a rapidly expanding medical trading business near Luton. This busy, successful and expanding international business are seeking a customer focused, organised and autonomous Logistics Administrator to join their team on a permanent basis to support the smooth running of a busy department. Key responsibilities of the Logistics Administrator includes: Administration and customer service both verbally and non-verbally with customers and suppliersArranging for transportation of goodsProcessing paperwork accurately and maintaining the company databaseBuilding rapport with internal staff and external customers and suppliersOrder processingRaising invoicesEssential Core SkillsFamiliar with Import/export administrationAble to work in a high paced environment, working conscientiously and proficientlyCompetent at Microsoft packages and ideally SageBe self-motivated able to use own initiative and multi-taskAutonomousComfortable working with individuals at all organizational levelsExcellent interpersonal skills-persuasive, empathetic,able to handle conflict and pressureGreat at problem solvingEuropean language skills would be an added bonus!This is an immediately available opportunity for a Logistics Administrator to join a successful and growing business at an exciting time. If you are interested in the role of Logistics Administrator please do not hesitate to apply today.Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
      • basildon, east of england
      • permanent
      • £24,000 - £28,000 per year
      • randstad financial services
      Do you have experience handling complaints? Are you looking to joining a business that is globally the largest in it's sector with a great opportunity for development? My client is looking for an experienced complaints investigator or someone with extensive experience in banking or insurance, to join their Head office in Basildon.Key DetailsFull-time, permanent position24k-28k dependent on experience3-5 weeks of award winning trainingInvestigation and resolution of all complaints received by telephone or in written format, whilst complying with SLA's and Regulatory requirements.Key duties:Investigate complaints thoroughly and document findings.Discuss outcome of investigation with the complainant by telephone.Where required, write to the complainant to explain your findings, using agreed templates and Client company style guide.Liaison between Management Companies, Customers, Client Relationship Managers (CRM's), Group Compliance and administration areas, concerning the resolution of complaints.Establish and record complaints root cause data to provide Management with analysis and regular feedback.Resolution of all complaints within SLA, meeting KPIs and complying with Regulatory deadlines and rules.Accurate and timely data input to maintain the complaint information within SLA and in a compliant manner.Ensure all work is reviewed prior to submission for quality checking to minimise re-work.Alert team manager to any trends detected whilst resolving a complaint.Application of the escalation procedure in the event of serious complaints and potential problem which may impact adversely on the Complaint's team's ability to meet SLA's and or regulatory requirements.Assesses complaints and makes redress recommendation to demonstrate a fair and reasonable solution.Follow documented department procedures and Client specifics.Effective organisation: Respond positively to the goals of the Clients and Client Services Complaints. Meet regularly with your Manager to discuss issues and ideas. Display flexibility and adaptability at all times in response to the challenging, changing environmentService Delivery: Meet and exceed client expectations in line with Service Level Agreements (SLAs). Strive to exceed minimum quality standards in line with house styles. All contact with Clients and their customers must be of a high standard, whether written or verbalTo carry out any other duties which are within the employee's skills and abilities whenever reasonably instructed. Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
      Do you have experience handling complaints? Are you looking to joining a business that is globally the largest in it's sector with a great opportunity for development? My client is looking for an experienced complaints investigator or someone with extensive experience in banking or insurance, to join their Head office in Basildon.Key DetailsFull-time, permanent position24k-28k dependent on experience3-5 weeks of award winning trainingInvestigation and resolution of all complaints received by telephone or in written format, whilst complying with SLA's and Regulatory requirements.Key duties:Investigate complaints thoroughly and document findings.Discuss outcome of investigation with the complainant by telephone.Where required, write to the complainant to explain your findings, using agreed templates and Client company style guide.Liaison between Management Companies, Customers, Client Relationship Managers (CRM's), Group Compliance and administration areas, concerning the resolution of complaints.Establish and record complaints root cause data to provide Management with analysis and regular feedback.Resolution of all complaints within SLA, meeting KPIs and complying with Regulatory deadlines and rules.Accurate and timely data input to maintain the complaint information within SLA and in a compliant manner.Ensure all work is reviewed prior to submission for quality checking to minimise re-work.Alert team manager to any trends detected whilst resolving a complaint.Application of the escalation procedure in the event of serious complaints and potential problem which may impact adversely on the Complaint's team's ability to meet SLA's and or regulatory requirements.Assesses complaints and makes redress recommendation to demonstrate a fair and reasonable solution.Follow documented department procedures and Client specifics.Effective organisation: Respond positively to the goals of the Clients and Client Services Complaints. Meet regularly with your Manager to discuss issues and ideas. Display flexibility and adaptability at all times in response to the challenging, changing environmentService Delivery: Meet and exceed client expectations in line with Service Level Agreements (SLAs). Strive to exceed minimum quality standards in line with house styles. All contact with Clients and their customers must be of a high standard, whether written or verbalTo carry out any other duties which are within the employee's skills and abilities whenever reasonably instructed. Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
      • stockport, north west
      • permanent
      • £21,500 - £23,000 per year
      • randstad business support
      Inbound Customer Service AdvisorStockport£21500 - £23000 salaryRandstad are delighted to be working alongside a national organisation and one of the largest property owners in the UK. They are recruiting for a Inbound Customer Service Advisor to join their team based in Stockport.Main Duties:Provide excellent level of customer service when handling requests and enquiries from customers with a 'right first time' approach when logging reactive service requests, enquiries, updates and ensure job information is captured accurately and the correct priority is assigned to a service requests based on health & safety, business impact and customer expectationUsing the in-house CAFM system to generate reports detailing job status, SLA performance and open jobs.Ensure jobs are categorised correctly, assigned an appropriate completion priority and allocated to the correct operational resource/skillset to complete the taskHandle & process customer requests, enquiries, chases and complaints via a range of contact channels - e.g. phone, email, web portalExperience:Experience within a fast paced, customer-focused roleKnowledge of Facilities, CAFM systems and IT Helpdesk systems would be a plusAbility to prioritise tasks and work to build relationships with external stakeholdersFor more information about this role, please apply with your CV.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      Inbound Customer Service AdvisorStockport£21500 - £23000 salaryRandstad are delighted to be working alongside a national organisation and one of the largest property owners in the UK. They are recruiting for a Inbound Customer Service Advisor to join their team based in Stockport.Main Duties:Provide excellent level of customer service when handling requests and enquiries from customers with a 'right first time' approach when logging reactive service requests, enquiries, updates and ensure job information is captured accurately and the correct priority is assigned to a service requests based on health & safety, business impact and customer expectationUsing the in-house CAFM system to generate reports detailing job status, SLA performance and open jobs.Ensure jobs are categorised correctly, assigned an appropriate completion priority and allocated to the correct operational resource/skillset to complete the taskHandle & process customer requests, enquiries, chases and complaints via a range of contact channels - e.g. phone, email, web portalExperience:Experience within a fast paced, customer-focused roleKnowledge of Facilities, CAFM systems and IT Helpdesk systems would be a plusAbility to prioritise tasks and work to build relationships with external stakeholdersFor more information about this role, please apply with your CV.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      • poole, south west
      • permanent
      • £20,046 per year
      • customer service / customer experience associates
      Customer Experience Associates - Fluent Language Speakers in French and EnglishOffice (Poole, Dorset)Permanent Contract of EmploymentSalary: £21,145.28 + an opportunity to earn £1,066.70 results-based bonus per annum£500 joining bonus*Guaranteed 40 hours per week. Shifts between 09:00 and 16:30 Monday to Friday + 1 in 4 weekends 9:00 - 17:30Relocation expenses*Benefits:28 days paid holiday per annum inclusive of bank holidays.Annual holiday increasing with years of serviceWorkplace Pension-Automatic EnrolmentLife Insurance schemeEmployee Assistant Programme - Free and strictly Confidential to all Conduent EmployeesFree eye testDental benefits schemeAccess to comprehensive learning, training and developmentExcellent Apprenticeship Programmes available and ongoing personal development opportunitiesA dedicated to social committee with a huge variety of local discounts, virtual and in person activates, language learning opportunities and social events.Office spaces are fully COVID complaint ensuring we support the safety and wellbeing of our employees at all times.Why join the team?You will be given full paid training to equip you with all the skills needed, followed by a period of 'nesting' where you will receive extra support whilst actively supporting the customers.You will be helping clients who need support with mobile/desktop, payments, hardware, cloud storage, accounts, and other end user issues.Responsibilities:This role is for customer support, we'll never ask you to cold call and there's no selling either!Providing support to customers via email, chat and phone and investigating their requests to find the best solution possible.You will be helping customers who need support with mobile/desktop, payments, hardware,cloud storage, accounts, and other end user issues.Work on the client's modern systems, databases and applications. Access to exciting new technology from this global brand.Accurately typing whilst interacting with customers from all over the world!We can offer you outstanding opportunities for you to develop and become advanced level agents Support the daily operation of the contact centre including Workforce Management, Team Leaders, Trainers and Quality Coaches.Requirements:PC LiterateExperience with Android and iOS is desirableBeing passionate and motivated to deliver outstanding customer satisfaction is paramount, bringing a can-do approach to each day and every interactionWe provide comprehensive tools and training so you can focus on providing world class service to the customersWhat's in it for you?You will have the opportunity to identify and report emerging trends and customer issues to senior staff, becoming a knowledge and performance expert in all you do.You will have continuous support from the teams of Expert Agents dedicated to help you at any point.Have the opportunity to take part in activities organised by the very active social committee both at work and in your social time.Please be aware that as part of the recruitment process, should you apply for a role, you are giving your consent to your employment records being accessed if requested.Please note we do not offer sponsorship for the position. Our client is committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us. If you like the sound of a dynamic, inclusive, international environment and you take pride in providing outstanding customer service, apply now to be part of the growing team!
      Customer Experience Associates - Fluent Language Speakers in French and EnglishOffice (Poole, Dorset)Permanent Contract of EmploymentSalary: £21,145.28 + an opportunity to earn £1,066.70 results-based bonus per annum£500 joining bonus*Guaranteed 40 hours per week. Shifts between 09:00 and 16:30 Monday to Friday + 1 in 4 weekends 9:00 - 17:30Relocation expenses*Benefits:28 days paid holiday per annum inclusive of bank holidays.Annual holiday increasing with years of serviceWorkplace Pension-Automatic EnrolmentLife Insurance schemeEmployee Assistant Programme - Free and strictly Confidential to all Conduent EmployeesFree eye testDental benefits schemeAccess to comprehensive learning, training and developmentExcellent Apprenticeship Programmes available and ongoing personal development opportunitiesA dedicated to social committee with a huge variety of local discounts, virtual and in person activates, language learning opportunities and social events.Office spaces are fully COVID complaint ensuring we support the safety and wellbeing of our employees at all times.Why join the team?You will be given full paid training to equip you with all the skills needed, followed by a period of 'nesting' where you will receive extra support whilst actively supporting the customers.You will be helping clients who need support with mobile/desktop, payments, hardware, cloud storage, accounts, and other end user issues.Responsibilities:This role is for customer support, we'll never ask you to cold call and there's no selling either!Providing support to customers via email, chat and phone and investigating their requests to find the best solution possible.You will be helping customers who need support with mobile/desktop, payments, hardware,cloud storage, accounts, and other end user issues.Work on the client's modern systems, databases and applications. Access to exciting new technology from this global brand.Accurately typing whilst interacting with customers from all over the world!We can offer you outstanding opportunities for you to develop and become advanced level agents Support the daily operation of the contact centre including Workforce Management, Team Leaders, Trainers and Quality Coaches.Requirements:PC LiterateExperience with Android and iOS is desirableBeing passionate and motivated to deliver outstanding customer satisfaction is paramount, bringing a can-do approach to each day and every interactionWe provide comprehensive tools and training so you can focus on providing world class service to the customersWhat's in it for you?You will have the opportunity to identify and report emerging trends and customer issues to senior staff, becoming a knowledge and performance expert in all you do.You will have continuous support from the teams of Expert Agents dedicated to help you at any point.Have the opportunity to take part in activities organised by the very active social committee both at work and in your social time.Please be aware that as part of the recruitment process, should you apply for a role, you are giving your consent to your employment records being accessed if requested.Please note we do not offer sponsorship for the position. Our client is committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us. If you like the sound of a dynamic, inclusive, international environment and you take pride in providing outstanding customer service, apply now to be part of the growing team!
      • solihull, west midlands
      • permanent
      • £22,000 - £24,000 per year
      • randstad business support
      A fantastic construction company based on Birmingham Business Park are looking for a Customer Service Administrator to work with a team of 6 customer service administrators.You will be joining a hard working and busy team so experience in a fast pasted environment is essential!Benefits:Salary: 24,00025 days holiday, increasing with years of serviceAnnual company bonus schemePension schemeLife insuranceOffice parkingCycle to work schemeYour Responsibilities:Create and update orders and delivery requestsDevelop and maintain good and effective working relationships between customers, suppliers and sales staffSupport the sales teams in their objectivesEnsure prompt action and progress of call offs and queries received from customers, suppliers and sales staffCheck customer and manufacturer acknowledgementsMonitor customer credit status in conjunction with Head Office and ensure that Company Credit Control Procedures are always adhered toNotify availability concerns to sites and sales staffWork with colleagues to achieve team objective and KPI targetsGeneral office duties such as visitor reception, admin and filingYour Skills/Experience:Customer Service experience in a fast paced environmentWell-developed telephone call handling skillsMust be able to communicate effectively and be polite but assertive when requiredMust show evidence of being organised and responding promptlyAbility to listen and to be patient when requiredAble to work accurately and quicklyAbility to work under pressure and make correct decisionsGood skills in Word and general Windows environmentEvidence of building relationships with customers or suppliersRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
      A fantastic construction company based on Birmingham Business Park are looking for a Customer Service Administrator to work with a team of 6 customer service administrators.You will be joining a hard working and busy team so experience in a fast pasted environment is essential!Benefits:Salary: 24,00025 days holiday, increasing with years of serviceAnnual company bonus schemePension schemeLife insuranceOffice parkingCycle to work schemeYour Responsibilities:Create and update orders and delivery requestsDevelop and maintain good and effective working relationships between customers, suppliers and sales staffSupport the sales teams in their objectivesEnsure prompt action and progress of call offs and queries received from customers, suppliers and sales staffCheck customer and manufacturer acknowledgementsMonitor customer credit status in conjunction with Head Office and ensure that Company Credit Control Procedures are always adhered toNotify availability concerns to sites and sales staffWork with colleagues to achieve team objective and KPI targetsGeneral office duties such as visitor reception, admin and filingYour Skills/Experience:Customer Service experience in a fast paced environmentWell-developed telephone call handling skillsMust be able to communicate effectively and be polite but assertive when requiredMust show evidence of being organised and responding promptlyAbility to listen and to be patient when requiredAble to work accurately and quicklyAbility to work under pressure and make correct decisionsGood skills in Word and general Windows environmentEvidence of building relationships with customers or suppliersRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

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      • cambridge, angl
      • full-time
      • Entain
      At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.What do you need to be successful?You must be 18 years old or over to work in one of our betting shops.Passion for delivering great customer service!The ability to build positive relationships and communicate effectivelySelf-motivated with strong organisation skillsHappy to work autonomously or part of teamBe adaptable and a quick learnerAbility to deal with tough situations in a calm and professional mannerWhat we doWe strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events.We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.In this role you will supervise the shop in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitabilityBenefits and DevelopmentPerformance based cash incentives paid every pay runOptional overtime subject to availabilityDiscounts to over 500 different retailersPension Scheme & Annual share save2 days Induction session to give you the best start when joining the businessAll new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web-based content on the Entain Academy and support from your colleaguesOngoing performance development with your Line Manager to receive regular feedback and plan your personal developmentWorking PatternsOur shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.A typical weekly rota will be made up of a combination of a long opening shift, a long closing shift and a short closing shift and will vary week to ;Typically your short closing shifts will be in the week and your longer shifts will be on the weekend.Please note until being signed off you won’t be eligible to carry out opening shifts unless it’s while shadowing as part of your training.
      • bembridge, southern
      • Southern Co-op
      We’re looking for a Customer Service Assistant who can make a real difference in their local communityPutting U in Southern Co-op Southern Co-op is recruiting for a Customer Service Assistant to help deliver the excellent service we’re known for. Our retail stores are more than somewhere to pick up the groceries — they’re the heart of the town or village, the place to bump into friends, or even a vital service for vulnerable people. Our Customer Service Assistants don’t just help improve store performance and efficiency, they’re the friendly, recognisable face within the local community. What we’re looking forWe’re offering an exciting and varied role on a part time basis within our retail store. Experience in a similar role would be advantageous but not essential as full training will be provided. You’ll be a fantastic communicator and not afraid to strike up conversations with anyone and everyone. You’ll have excellent communication skills, and be a great team player with a positive ‘can do’ attitude. You’ll also have a keen enthusiasm for delivering great customer service and won’t be afraid to get stuck in and carry out day-to-day tasks, including:Helping customers with queries and requestsMerchandising stock, ensuring great availability for our customersAssisting with stock control and replenishmentWorking on the checkout serving customersHelping keep the store clean, tidy and safeMaintaining a high standard of customer service at all times Taking this friendly, helpful and caring attitude to the next level, you’ll also proactively engage in community activities. We want our Customer Service Assistants to love where they live and get involved in every opportunity, and this could be through volunteering, offering a helping hand or getting involved in good causes. Why Southern Co-op?Southern Co-op offers a lot more than just a job. As we are completely owned by our members, we put people first — and it’s no different for our team members. Alongside the competitive salary, you’ll have instant access to a huge selection of benefits, including a generous 31 days of annual leave (incl bank holidays), healthcare plans, generous discounts, NEST pension, cycle-to-work scheme, company bonus, and much more. We want to put U in Southern Co-op — start your new career ;
      • hammersmith, london
      • full-time
      • French Selection UK
      FRENCH SELECTION UKDutch speaking Customer Service AssociateCustomer Service, Customer Support, Customer Advisor, Administration, Customer Relations, Queries, Office Administration, Problem solving, Life Science, Fluent in DutchSalary: up to £31,500 Location: Hammersmith, LondonAt commutable distance by underground from: Ealing, Finsbury, Hyde Park, Westminster, Wimbledon, Heathrow Airport, Regents park, Brixton, Greenwich, Clapham, Croydon, Hammersmith + City line, Circle line, District line, Piccadilly lineRef: 801DCSVIEW JOB DESCRIPTION > APPLY NOW:Please visit the French Selection UK website, vacancies section, search job reference: 801DCSApplications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants.The Company:Our client is a world leader in Life Science industry.*** Monday – Friday: :30pm or 9am-6pm****** Training provided ****** Ideal for a recent graduate too ***Main duties:To provide excellent customer service and advice.The Role:- To communicate with customers by phone, email and face to face- To manage client accounts and handle the case from start to finish- To respond to customer enquiries and issues in a timely manner- To work within a team and assist with other duties- To handle report distribution and invoices- To liaise with relevant departments internallyThe Candidate:- Fluent in Dutch (written and spoken) - Essential- Previous experience in customer service - Desirable- Proactive, confident and dynamic personality- Excellent communication skills and a team player- IT literate- Based at a commutable distance from Hammersmith, London.The Salary: up to £31,500 French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.
      • edgware, london
      • full-time
      • INC RECRUITMENT LTD
      Customer service advisor (Experience in Hospitality/bar work preferred but not essential)Sales and Customer ServiceAre you tired of Hospitality and Bar Work? Are you bored of working in the hotel/hospitality industry and of the long and unsociable hours that hotel and bar work has to offer? Are you fed up of having no social life, and having to work your life around long hours in your current hospitality or bar job? Do you want to get out of the hospitality and bar industry but use the sales and customer service skills you haven gained in bar and hospitality work in a new role? The great customer service and sales skills you will have gained are ideal for this role in one of the UK's fastest sales and customer service companies. Our client is a fast-paced Sales and Marketing Company who are expanding fast across the UK. They represent some of the most well-known brands in the country and current expansion means that we are looking to develop their team of customer service and sales representatives. They find that people with backgrounds in bar work, hospitality, restaurants and hotel environments have the ideal customer service and sales skills that we look ; Successful applicants can enjoy: An Immediate Start in a fun and social environment Great progression opportunities for ambitious candidates National and International Travel Opportunities A fantastic product coaching programme in sales and customer service Great uncapped weekly-earned commissions and fantastic incentives.If you have a great attitude and exceptional customer service skills from your previous bar or hospitality role, and are looking for a career in sales, customer service and marketing, this is the opportunity for you to represent these brands in an events environment. Full client and product coaching is provided, as well as access to a fantastic support and mentoring networks, so no experience is necessary.People who have been successful in this self-employed, commission plus incentive role have previously worked as hotel receptionists, waiters or waitresses, Duty Managers, Bar Staff, Team Leaders, Hospitality, Events Manager, Catering Assistants, Customer Service Managers. This is through skills developed at dealing with people, and great communication skills through working in the bar, restaurant, hotel and hospitality industries. * Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Inc Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying
      • banbury, hc
      • full-time
      • Bibby Financial Services
      Talk to us about flexible working.Bibby Financial Services have an exciting opportunity available for an enthusiastic IT Support Specialist to join our team. The location of this role can be flexible. You will join us on a full time, permanent basis and in return, you will receive a competitive salary, plus benefits.We’ve supported small and medium-sized enterprises (SMEs) since 1982 and today we support more than 9000 businesses worldwide. We are proud to help businesses, both big and small to grow and thrive in domestic and international markets.Why us?We’re in the business of relationships. We know real value lies in real people, and it takes a motivated mindset and can-do attitude to belong here. It can be fast-paced and full-on, but we can handle it. We’re a collective of “got your back”, we collaborate together, take ownership and deliver for our clients every time. That way, everybody wins. In return, we’re all empowered to get the job done because we’re trusted to get it right. It’s why we were hired in the first place. We want you to make the choices you believe in – we’ll believe in them too.As our IT Support Specialist, we will reward you and your hard work with:Private healthcare for you and your familyCompany pension schemeWide range of flexible benefits, such as gym membership, technology, or health assessmentsAccess to an online wellbeing centreRange of discounts from many businesses25 days holiday which increases with service and options to buy or sell moreAs our IT Support Specialist, you will own the Audio Visual service for all BFS offices. Audio Visual technology will enable greater collaboration no matter where people are located and is fundamental to the way BFS will be working moving forwards. You will also be responsible for proactive/2nd Line on-site IT Support, including provisioning, to UK-based ; Your responsibilities as our IT Support Specialist will be to:Provide guidance and technical expertise to the business to enable them to get the best benefit from the solution in placeProactively manage the health of the system to ensure it is working when neededOwn and manage the relationship with the AV Service ProviderProduce and share best practice advice on AV services for our internal customersOwn all AV related Service ImprovementsCreate and manage all AV related proceduresTake ownership in resolving technical issues escalated from the IT Service Desk in order to ensure all escalations are adequately resolved in a timely fashionVisit UK offices (and others as required) to assist with the resolution of IT issues that cannot be resolved remotelyPeriodically visit all UK offices (and others as required) to ensure technology is workingManage the end-to-end asset lifecycle (alongside the Hardware & Software Asset Analyst) for all UK offices. To order/collect/rebuild computers and to order other equipment as requested. To assist with the move to the Device as a Service solutionProvide IT Support where needed or requested to the BFS Board and Executive Leadership team, including their PAs. This covers the technical infrastructure for end-users, advising and assisting in solving problems related to software, hardware and peripheralsManage the UK Leased PC and Mobile assetsWhat we are looking for in our ideal IT Support Specialist:Excellent customer service skills with the desire to exceed customer expectationsExcellent communication skillsExcellent organisation and prioritisation skillsThe ability to establish and maintain effective relationships with customers, colleagues and suppliersAn excellent telephone mannerExperience of telephony billing systemsStrong process and data analysis skillsStrong Microsoft Office skills, particularly ExcelSkilled in documenting processes and proceduresThere’s no place quite like BFS and we’re proud of that. And it’s all down to you - you make us the people with which every ambitious business loves to work.If you would like to join us, please click ‘apply’ today to be considered as our IT Support Specialist – we would love to hear from you!We're absolutely committed to being a truly inclusive place to work, where everyone has an equal opportunity to reach their true potential. Let us know if you need adjustments to support you through any stage of the recruitment process.No agencies, please.
      • north belfast, n ireland
      • full-time
      • Ladbrokes
      At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.What do you need to be successful?You must be 18 years old or over to work in one of our betting shops.Passion for delivering great customer service!The ability to build positive relationships and communicate effectivelySelf-motivated with strong organisation skillsHappy to work autonomously or part of teamBe adaptable and a quick learnerAbility to deal with tough situations in a calm and professional mannerWhat we doWe strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events. We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.In this role you will supervise the shop & team in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitabilityBenefits and DevelopmentPerformance based cash incentives paid every pay runAnnual Shop performance related bonus up to £500Discounts to over 500 different retailersPension Scheme & Annual share save2 days Induction session to give you the best start when joining the businessAll new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web based content on the Entain Academy and support from your colleaguesOngoing performance development with your Line Manager to receive regular feedback and plan your personal developmentAn advancement programme to take you on a structured journey to becoming a Marketplace Manager of the future or even the potential for advancement to other parts of the business.Working PatternsIn Most of our shops opening hours are 8:45am – 9:45pm Monday to Saturday and 10:30am – 6:00pm on Sundays.Shifts are devised on a rota basis and will change weekly, they will include evening and weekend ;We offer optional overtime subject to availability.Pay RatesOver 23's £ ;starting rate going up to £ once you have completed your ;Under 23's £ starting rate going up to £ once you have completed your ;
      • east midlands, mid
      • full-time
      • Jet2.com
      Join and take your career to new heights! ;is an award-winning leading leisure Airline and the 3rd largest in the UK. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 10 UK bases. If you are interested in flying with the UK’s number one Airline on TripAdvisor and joining our team based in East Midlands - we are now accepting applications for our Cabin Crew Team for Summer 2022! As a member of the Cabin Crew team, you are responsible for the safety and comfort of all customers whilst onboard our aircraft. Working as One Team with your colleagues, your friendliness and passion for creating lasting memories for our customers will ensure they always receive a truly VIP service when flying with !Successful candidates will have a genuine passion for delivering outstanding customer service and the confidence to handle a variety of customer facing ; With a positive and flexible approach, you will have the determination and resilience to work to tight timeframes, ensuring safety is a priority at all times. Delivering sales through service, you will promote our in-flight products and will always have a smile on your face, no matter the time of day! Our Cabin Crew recruitment process is the same for all our bases. Only one application per candidate is permitted per season, therefore please only apply for your preferred ; Please only apply to this position if you wish to be based at East Midlands Airport.In return, we offer an excellent salary and benefits package with fantastic opportunities for progression in a growing business.This is a great opportunity to be part of an exciting forward-thinking business.Help us to send our all-important customers on holiday with and Jet2holidays!!
      • shefford, hc
      • full-time
      • Jobheron
      The local authority covering Central Bedfordshire is looking for a skilled Technical Support Analyst to join their enthusiastic team that embraces hybrid working both office-based on project work and from home via rota basis.This is an exciting and wide-ranging opportunity to shape their IT infrastructure around the Council’s transformation agenda. You will be managing the business’ daily needs and providing ad-hoc support to teams working on some major transformation initiatives. Join them, and take advantage of their rewards package, agile working and the chance to learn and progress. Find your greatness by helping them to deliver better services to the local community.There are 3 positions available; a Senior Analyst with some leadership experience (2 year FTC), and 2 Analysts (1 x 1 year FTC and 1 x 2 year FTC).About the Council:Everything the Council does is for the benefit of their residents. It’s why they’ve created an environment that encourages collaboration. It’s why their people have access to a range of tailored learning and development, helping them to achieve what matters. It’s why they’re always looking to make the best use of the resources available to them, while ensuring they improve and adapt for the future. They promise to keep the Council a great place to live and work, and they strive to make sure everyone at the Council never loses that focus.Required Experience:• You will be educated to A Level or equivalent and hold ITIL Foundation level accreditation• You will be able to demonstrate previous 2nd line analyst/technical experience preferably gained within a Local Authority or large organisation• You will have proficiency in System Centre Configuration Manager (SCCM), Group Policy, Active Directory and Microsoft Office up to 365• Knowledge of Microsoft Azure and SharePoint would also be beneficialRequired Skills:• History of exceeding targets and prioritising workload effectively• Excellent written and verbal communication• Customer service excellence• You will be able to demonstrate a high level of troubleshooting, logic and reasoning skills with the ability to be proactive, a willingness to share expertise and support colleagues• A track record of delivering high quality Service Management Services enabling standardisation, simplification, sharing and re-use and following agreed procedures to maintain the quality and consistency of the serviceBenefits:• Hybrid/flexible working• A friendly, dedicated, and hardworking team• Agile working arrangements• Family-friendly policies and practices• Annual leave allowance 24 days + statutory holidays rising to 31 days with length of service• Local Government Pension Scheme (LGPS)• An Employee Assistance Programme offering support to all employees through workplace changes as well as other work, family, and personal issues• Training and Learning offer – we have access to hundreds of courses and role-specific training is also available• Access to discounts from local and national retailersSounds interesting? Click APPLY to send your CV for immediate consideration.Candidates with previous job titles and experience including; IT Support Engineer, 2nd Line Support Analyst, 2nd Line Support Engineer, IT Support Technician, Service Desk Technician, Helpdesk Engineer, IT Service Desk, Linux or Windows Systems Administrator, Infrastructure Systems Engineer, Technician, Infrastructure, VMWare ESX, HyperV, Active Directory, Windows, Citrix, Exchange, SAN, Cisco, CCNA, CCNP, IT Engineer, Networks Engineer, IT Technician, Systems Engineer, Cisco, 3rd Line Support, Network Technician, Implementation Engineer, Systems Implementation Manager, C++, Java, Python, SQL may also be considered.IND123
      • london, london
      • full-time
      • Ashdown Group Limited
      Would you like to work for a rapidly growing and highly reputable Managed Services Provider (MSP) specialising in IT support, Cyber Security and VoIP Phone Systems? An exciting opportunity has now arisen for an experienced IT Support Engineer to join their team.If you’re an experienced IT support professional, this is a fantastic opportunity to develop your career in a highly varied position with a small but growing company.In this challenging role, you’ll have the chance to build on your existing skill-set whilst learning new techniques within the business along with them providing you with further training.As an IT Support Engineer, you will be responsible for providing 1st, 2nd and 3rd line support to customers covering a wide range of technical issues.Providing a high level of service at all times, you’ll install and administer Windows Server, VMware and Office 365, as well as plan and implement client-side IT, networking and security. You’ll seek to resolve all issues in a prompt and efficient manner, escalating any unresolved problems when necessary.To be considered for this role, you must have:At least 3 years experience in an IT support role for an MSP, involving both 1st and 2nd line supportAt least 3 years experience in working with MS Windows ServerDemonstratable knowledge and experience in administering Office 365If you would like to be considered for this role please send an updated version of your CV
      • bradford, yorkshire
      • full-time
      • H. MITTON LIMITED
      Service Desk Operative / DispatcherWe are looking for an experienced and enthusiastic individual to join our well established family owned, family run business of over 70 ;Our key client is a major national supermarket and the successful candidate will join our service desk team with a primary role of receiving, logging and dispatching work orders.The successful candidate must be self motivated, organised and have a great telephone manner.The ideal candidate will have a desire to learn, be adaptable to change and the ability to thrive in, and work, under pressure. They will maintain a high level of efficiency and accuracy and have a 'Can-Do' attitude.Tasks and Main Duties include, but not limited to:-Working within a small but effective teamReceiving work orders by e-mail and phoneEfficiently distribute work to engineers and area managersUpdate spreadsheets and database software packagesHandle escalation calls chasing work ordersIn return the right candidate will receive an excellent competitive remuneration package, subject to experience, with excellent benefits.We offer a full employment package, that includes 21 days holiday (pro rata), increasing to 26 days with service (plus bank holidays), all relevant training and support along with a Company Contributory Pension Scheme.
      • taunton, sw
      • full-time
      • Somerset Care
      Job Title: Positive Behavioural Support Worker **Female Only** Hours: Flexible Full and Part Time Opportunities Available! Without you, there would be no us – we believe in investing in our teams and rewarding them for their hard work and dedication. Salary: £ - £ per hour (higher rate on weekends) Location: Taunton Driver Preferred Whether you’re looking to grow your career, or start it, look no further. Here at Realise, we love the work that we do. And so will you. About us Realise is Somerset Care Group’s specialist learning disabilities service who have been recognised for the work we do, including Silver winners in the Outstanding Care Awards, and finalists in the Laing Buisson awards. We are also only one of four providers in the country to achieve national recognition for our work with people that are part of the Transforming Care agenda. Realise provides tailored support for people who may be living with their family, living in their own accommodation or to those who wish to progress to more independent living. As part of your role, your duties will include: Encouraging the people we support to reach their full potential. Providing high quality person centred care, tailored to the needs of each individual. Maintaining an environment that is appropriate to the needs of those we support. Supporting with day to day living tasks such as personal care, housekeeping, to emotional support, social interactions or accompanying those we support attend their appointments. Why work for us? We really care about all of our staff and offer a range of excellent benefits: We have partnered with Wagestream so you can access your earned wages before payday My Caring Rewards - provides access to discounts at 1000’s of high street retailers. Make My Caring Rewards a part of the way you shop and you could save on average £1,000 per year Opportunity to gain a qualification - qualification bonus of £100 upon completion Access to The Hub online learning platform – our one stop shop for learning & development Somerset Care Group Awards - recognising those who have gone above and beyond Cycle to Work scheme - you can save up to 40% off the cost of a new bike and accessories Pension scheme & life assurance Free counselling service - 24-hour helpline for staff and their families Return to work maternity bonus of £100 Fully paid induction and DBS paid by Somerset Care Paid mileage In order to be considered for the role, you will need to: Be passionate, possess good communication, and organisational skills. Be able to work flexibly across varying shifts, including weekends. Have experience within care, particularly within challenging environments, whether this be paid, or personal. Be able to engage, listen and communicate in a variety of ways. You will also need to understand the complexity of working with challenging behaviours, whilst demonstrating resilience and adaptability. Somerset Care Group, so much more than just a career. Do more than a job, change a life… Realise, part of Somerset Care Group is an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion / belief, sexual orientation or age. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
      • ely, angl
      • full-time
      • Entain
      At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.What do you need to be successful?You must be 18 years old or over to work in one of our betting shops.Passion for delivering great customer service!The ability to build positive relationships and communicate effectivelySelf-motivated with strong organisation skillsHappy to work autonomously or part of teamBe adaptable and a quick learnerAbility to deal with tough situations in a calm and professional mannerWhat we doWe strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events.We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.In this role you will supervise the shop in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitabilityBenefits and DevelopmentPerformance based cash incentives paid every pay runOptional overtime subject to availabilityDiscounts to over 500 different retailersPension Scheme & Annual share save2 days Induction session to give you the best start when joining the businessAll new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web-based content on the Entain Academy and support from your colleaguesOngoing performance development with your Line Manager to receive regular feedback and plan your personal developmentWorking PatternsOur shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.A typical weekly rota will be made up of a combination of a long opening shift, a long closing shift and a short closing shift and will vary week to ;Typically your short closing shifts will be in the week and your longer shifts will be on the weekend.Please note until being signed off you won’t be eligible to carry out opening shifts unless it’s while shadowing as part of your training.
      • windsor and maidenhead, hc
      • full-time
      • Connected IT
      Technical Support Engineer/ IT Support Engineer We have an excellent contract opportunity available for a Technical Support Engineer to join our multi-national Berkshire based client ASAP until end of September initially.Your day to day tasks will consist of working through a backlog of incidents at 1st/2nd line support level resolution and escalating those requiring 3rd line expertise or beyond.Technologies cover Citrix, VMWare, Active Directory, Single Sign-on Authentication (SSO) and ideally some exposure to MS Azure.We're looking for a technically capable professional, reliable and who can work autonomously and thoroughly to close those incidents at the standards required and in a timely manner.The role can be done remotely for most of the time with the very occasional day onsite. Standard UK working hours.Our client is looking to onboard someone as soon as possible so only candidates with immediate/short availability will be considered (Please mention this in your application)This role falls inside IR35 and you will be required to operate via an umbrella company.For immediate consideration, please apply online.
      • derry, n ireland
      • full-time
      • Ladbrokes
      At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.What do you need to be successful?You must be 18 years old or over to work in one of our betting shops.Passion for delivering great customer service!The ability to build positive relationships and communicate effectivelySelf-motivated with strong organisation skillsHappy to work autonomously or part of teamBe adaptable and a quick learnerAbility to deal with tough situations in a calm and professional mannerWhat we doWe strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events. We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.In this role you will supervise the shop & team in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitabilityBenefits and DevelopmentPerformance based cash incentives paid every pay runAnnual Shop performance related bonus up to £500Discounts to over 500 different retailersPension Scheme & Annual share save2 days Induction session to give you the best start when joining the businessAll new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web based content on the Entain Academy and support from your colleaguesOngoing performance development with your Line Manager to receive regular feedback and plan your personal developmentAn advancement programme to take you on a structured journey to becoming a Marketplace Manager of the future or even the potential for advancement to other parts of the business.Working Patterns In Most of our shops opening hours are 8:45am – 9:45pm Monday to Saturday and 10:30am – 6:00pm on Sundays.Shifts are devised on a rota basis and will change weekly, they will include evening and weekend ; We offer optional overtime subject to availability.Pay RatesOver 23's £ ;starting rate going up to £ once you have completed your ;Under 23's £ starting rate going up to £ once you have completed your ;
      • worksop, mid
      • Serco Plc
      IT Service Centre EngineerLincolnshire County Council37 Hours PWFTC until 31st March 2024 The UKE Citizen Services LGP contracts are transforming to improve standardised service delivery, maximise economies of scale and to reduce costs in line with a reduced demand for services. As Service Centre Engineer for Local Government Partnerships (LGP) you will be responsible for delivery of Service Centre responsibilities, as directed by the Service Centre Manager and any other functional / deputy managers to whom the Service Centre Engineer shall report. Fulfilment of these responsibilities underpins the performance of the Service Centre IT tower. The role is working as a Level 1 Engineer on the IT Service Desk within the IT Service Centre. The duties are handling phone calls and portal raised IT tickets from our client user base in Lincolnshire County Council. The role is varied both in technology and service streams within the Council. The role is within a local team based in Lincoln who work in an agile framework.You shall be concerned with the delivery of service to the Lincolnshire County Council account. From time to time. The role will contribute to the performance of services to the client as agreed within the contract, ensuring SLA’s / KPI’s are met, Service Credits are minimised, team / individual contributions are maximised and the cost to serve is optimised. Importantly, the role is focused on delivery of excellent customer service, being of high quality, effective and efficient. You will act as an enabler to increased operational performance and productivity by supporting a continuous service improvement cycle and ‘shifting-left’ service delivery wherever possible, to improve expedience and efficiency of IT services to end users. Furthermore, the Service Centre shall act as the ‘heart-beat’ of the IT department and will be at the centre of our SIAM IT delivery model, particularly with regard to interfacing and communicating with end users and 3rd party vendors and partners; activity in these areas being a growth space and vital to our future success. What you’ll need to do the roleYou will need strong knowledge and understanding of IT SIAM-based Service Delivery within an ITIL process ; A detailed understanding of the services delivered by the Service Centre domain and understanding of how the service underpins the client use and business needs. You will need strong interpersonal, service etiquette and IT support skills. You will need an understanding of their respective (tower / team) technology architecture and how the service design underpins Serco’s service obligations.Good stakeholder management skills, service-etiquette, a proven track record for being a reliable, autonomous, proactive and positive team-player are all essential. Why Serco? Meaningful and vital work: The nature of our business means you will do interesting work that matters – delivering essential services that truly touch people’s lives; A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways; Great people: We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment. What we offerSalary £21,500 - £23,500Pension – 6%Childcare vouchersBike4Work schemeChance to contribute to innovation in the public servicesA company passionate about diversity and inclusionSerco Benefits package25 days annual leaveAgile working #sercoap About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and ;ApplyPlease click on the apply button to complete your ;Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid ;At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an ;At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on to discuss.
      • brighton, southern
      • full-time
      • Ladbrokes
      At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.What do you need to be successful?You must be 18 years old or over to work in one of our betting shops.Passion for delivering great customer service!The ability to build positive relationships and communicate effectivelySelf-motivated with strong organisation skillsHappy to work autonomously or part of teamBe adaptable and a quick learnerAbility to deal with tough situations in a calm and professional mannerWhat we doWe strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events.We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.In this role you will supervise the shop in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitabilityBenefits and DevelopmentPerformance based cash incentives paid every pay runOptional overtime subject to availabilityDiscounts to over 500 different retailersPension Scheme & Annual share save2 days Induction session to give you the best start when joining the businessAll new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web-based content on the Entain Academy and support from your colleaguesOngoing performance development with your Line Manager to receive regular feedback and plan your personal developmentWorking PatternsOur shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.A typical weekly rota will be made up of a combination of a long opening shift, a long closing shift and a short closing shift and will vary week to ;Typically your short closing shifts will be in the week and your longer shifts will be on the weekend.Please note until being signed off you won’t be eligible to carry out opening shifts unless it’s while shadowing as part of your training.
      • colchester, hc
      • full-time
      • Coburg Banks Limited
      A successful and well-established family run business supplying educational supplies to schools is currently looking to recruit a Customer Service Advisor at their Colchester office. This is a fantastic opportunity to be part of an efficient and consistently reliable Customer Services Team delivering the very best service to its customers.Please note: This is a full-time role, with the following benefits and perks…What's on offer…- Attractive base salary of up to £25,000 dependent on experience- Ongoing support and coaching from both internal and external sources- Friendly and positive team working environment- Free onsite parking, Staff BBQs---The RoleYou would be part of a team processing customers' orders and queries. These could be taken over the phone, email or through the company's website. There will also be other admin related tasks such as scanning delivery notes, sending invoices or assisting management in other admin related activities. There will also be the requirement to upsell or sell add on items when taking customers' orders.---The Candidate- IT competent with significant experience in ERP and CRM systems- Good typing skills will be required for quick processing of orders- Accurate processing of data with attention to detail- Confident on the phone, strong customer query management skills- Not afraid of upselling and looking for sales opportunities - Organised and able to prioritise activities and multi-taskThe Customer Service Advisor role may be suitable for you if you have a background as any of the following: Customer Service Adviser, Sales Administrator, Sales Support, Customer Sales Agent, Sales Support Coordinator, Sales Coordinator, Administrative Support Assistant, Sales Support Assistant, Customer Services Administrator.---The CompanyA highly regarded third generation family business, supplying schools and colleges across London and the South for over 45 years. Offering an attractive salary, this is a fantastic chance to develop your purchasing career and work with a business dedicated to offering outstanding service, where people work hard and are encouraged to excel.---Interested? If you think you're right for this Customer Service Advisor role, then click the 'Apply Now' button, send us your CV and we'll consider you for the first round of interviews.IND3Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.
      • fareham, southern
      • Southern Co-op
      We’re looking for a Customer Service Assistant who can make a real difference in their local communityPutting U in Southern Co-op Southern Co-op is recruiting for a Customer Service Assistant to help deliver the excellent service we’re known for. Our retail stores are more than somewhere to pick up the groceries — they’re the heart of the town or village, the place to bump into friends, or even a vital service for vulnerable people. Our Customer Service Assistants don’t just help improve store performance and efficiency, they’re the friendly, recognisable face within the local community. What we’re looking forWe’re offering an exciting and varied role on a part time basis within our retail store. Experience in a similar role would be advantageous but not essential as full training will be provided. You’ll be a fantastic communicator and not afraid to strike up conversations with anyone and everyone. You’ll have excellent communication skills, and be a great team player with a positive ‘can do’ attitude. You’ll also have a keen enthusiasm for delivering great customer service and won’t be afraid to get stuck in and carry out day-to-day tasks, including:Helping customers with queries and requestsMerchandising stock, ensuring great availability for our customersAssisting with stock control and replenishmentWorking on the checkout serving customersHelping keep the store clean, tidy and safeMaintaining a high standard of customer service at all times Taking this friendly, helpful and caring attitude to the next level, you’ll also proactively engage in community activities. We want our Customer Service Assistants to love where they live and get involved in every opportunity, and this could be through volunteering, offering a helping hand or getting involved in good causes. Why Southern Co-op?Southern Co-op offers a lot more than just a job. As we are completely owned by our members, we put people first — and it’s no different for our team members. Alongside the competitive salary, you’ll have instant access to a huge selection of benefits, including a generous 31 days of annual leave (incl bank holidays), healthcare plans, generous discounts, NEST pension, cycle-to-work scheme, company bonus, and much more. We want to put U in Southern Co-op — start your new career ;
      • hemel hempstead, hc
      • full-time
      • Coral
      At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.What do you need to be successful?You must be 18 years old or over to work in one of our betting shops.Passion for delivering great customer service!The ability to build positive relationships and communicate effectivelySelf-motivated with strong organisation skillsHappy to work autonomously or part of teamBe adaptable and a quick learnerAbility to deal with tough situations in a calm and professional mannerWhat we doWe strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events.We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.In this role you will supervise the shop in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitabilityBenefits and DevelopmentPerformance based cash incentives paid every pay runOptional overtime subject to availabilityDiscounts to over 500 different retailersPension Scheme & Annual share save2 days Induction session to give you the best start when joining the businessAll new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web-based content on the Entain Academy and support from your colleaguesOngoing performance development with your Line Manager to receive regular feedback and plan your personal developmentWorking PatternsOur shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.A typical weekly rota will be made up of a combination of a long opening shift, a long closing shift and a short closing shift and will vary week to ;Typically your short closing shifts will be in the week and your longer shifts will be on the weekend.Please note until being signed off you won’t be eligible to carry out opening shifts unless it’s while shadowing as part of your training.
      • st. ives, angl
      • full-time
      • Entain
      At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.What do you need to be successful?You must be 18 years old or over to work in one of our betting shops.Passion for delivering great customer service!The ability to build positive relationships and communicate effectivelySelf-motivated with strong organisation skillsHappy to work autonomously or part of teamBe adaptable and a quick learnerAbility to deal with tough situations in a calm and professional mannerWhat we doWe strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events.We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.In this role you will supervise the shop in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitabilityBenefits and DevelopmentPerformance based cash incentives paid every pay runOptional overtime subject to availabilityDiscounts to over 500 different retailersPension Scheme & Annual share save2 days Induction session to give you the best start when joining the businessAll new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web-based content on the Entain Academy and support from your colleaguesOngoing performance development with your Line Manager to receive regular feedback and plan your personal developmentWorking PatternsOur shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.A typical weekly rota will be made up of a combination of a long opening shift, a long closing shift and a short closing shift and will vary week to ;Typically your short closing shifts will be in the week and your longer shifts will be on the weekend.Please note until being signed off you won’t be eligible to carry out opening shifts unless it’s while shadowing as part of your training.
      • reading, hc
      • full-time
      • Coral
      At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.What do you need to be successful?You must be 18 years old or over to work in one of our betting shops.Passion for delivering great customer service!The ability to build positive relationships and communicate effectivelySelf-motivated with strong organisation skillsHappy to work autonomously or part of teamBe adaptable and a quick learnerAbility to deal with tough situations in a calm and professional mannerWhat we doWe strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events.We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.In this role you will supervise the shop in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitabilityBenefits and DevelopmentPerformance based cash incentives paid every pay runOptional overtime subject to availabilityDiscounts to over 500 different retailersPension Scheme & Annual share save2 days Induction session to give you the best start when joining the businessAll new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web-based content on the Entain Academy and support from your colleaguesOngoing performance development with your Line Manager to receive regular feedback and plan your personal developmentWorking PatternsOur shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.A typical weekly rota will be made up of a combination of a long opening shift, a long closing shift and a short closing shift and will vary week to ;Typically your short closing shifts will be in the week and your longer shifts will be on the weekend.Please note until being signed off you won’t be eligible to carry out opening shifts unless it’s while shadowing as part of your training.
      • leeds, yorkshire
      • full-time
      • Connected IT
      2 Vacancies: An opportunity has arisen within a company that specialises in the provision of a wide range of IT solutions and services. Located in Leeds, the company is looking at expanding their team and is now recruiting for 2 x additional engineers with a focus on infrastructure and cloud technologies.Working with a variety of clients that range from SME to Enterprise companies, you will be involved with supporting a wide selection of solutions. Responsibilities will include 2nd / 3rd line support for microsoft server / operating systems, storage, virtualisation and cloud products. This is an opportunity to work with a forward-thinking business that enables individuals to be exposed to a wide range of technologies, which include the latest releases of Microsoft and virtualisation technologies. It will be a role that will challenge you as you will be exposed to complex solutions using the latest technologies.A competitive package allowance is provided that includes a car allowance and bonus. In addition, this company encourages, supports, funds, and rewards individuals who consistently gain the most relevant certifications relating to your role. This would include any MCSA/MCSE, VCP certifications.RequirementsWe are looking for a technical support engineer who has had the following experiences and who has experience of the listed technologies (not all are essential)Microsoft / Windows serverVMware and/or Citrix SAN/ storage technologies Dell EqualLogicBackup: Veeam/Backup Exec/ZertoOffice 365Cloud technologies - AWS/Azure SCOM, SCCMSQLTechnical support of large, enterprise level environmentExperience as an infrastructure engineer, 2nd/ 3rd line support engineerAny experience with Cisco networking would be beneficialIt will be essential that all applicants are eligible to work in the UK. Any offers will be subject to passing a DBS, financial and reference checks.If you enjoy broadening your knowledge, would like to continue with gaining further professional certifications, and would like to be exposed to a wide variety of solutions/ technologies, then please apply today.Technical support, server engineer, technical engineer, 2nd line support, 3rd line support, 2nd/ 3rd line support engineer, infrastructure support engineer, IT support engineer, IT support technician, server, VMware, Citrix, SAN, Veeam, Office 365, SCCM
      • chandlers ford, southern
      • Southern Co-op
      We’re looking for a Customer Service Assistant who can make a real difference in their local communityPutting U in Southern Co-op Southern Co-op is recruiting for a Customer Service Assistant to help deliver the excellent service we’re known for. Our retail stores are more than somewhere to pick up the groceries — they’re the heart of the town or village, the place to bump into friends, or even a vital service for vulnerable people. Our Customer Service Assistants don’t just help improve store performance and efficiency, they’re the friendly, recognisable face within the local community. What we’re looking forWe’re offering an exciting and varied role on a part time basis within our retail store. Experience in a similar role would be advantageous but not essential as full training will be provided. You’ll be a fantastic communicator and not afraid to strike up conversations with anyone and everyone. You’ll have excellent communication skills, and be a great team player with a positive ‘can do’ attitude. You’ll also have a keen enthusiasm for delivering great customer service and won’t be afraid to get stuck in and carry out day-to-day tasks, including:Helping customers with queries and requestsMerchandising stock, ensuring great availability for our customersAssisting with stock control and replenishmentWorking on the checkout serving customersHelping keep the store clean, tidy and safeMaintaining a high standard of customer service at all times Taking this friendly, helpful and caring attitude to the next level, you’ll also proactively engage in community activities. We want our Customer Service Assistants to love where they live and get involved in every opportunity, and this could be through volunteering, offering a helping hand or getting involved in good causes. Why Southern Co-op?Southern Co-op offers a lot more than just a job. As we are completely owned by our members, we put people first — and it’s no different for our team members. Alongside the competitive salary, you’ll have instant access to a huge selection of benefits, including a generous 31 days of annual leave (incl bank holidays), healthcare plans, generous discounts, NEST pension, cycle-to-work scheme, company bonus, and much more. We want to put U in Southern Co-op — start your new career ;
      • wakefield, yorkshire
      • full-time
      • Smart Recruit Online
      Berkeley DeVeer, a privately owned housebuilder is renowned for creating aspirational new homes that people love to live in for a lifetime, operating across Yorkshire and the North East.We are looking for people who share our passion and want to stand out from the crowd, take pride in what we do and be part of an energetic, values-driven and diverse team.Due to continued success, we have an exciting opportunity for a Customer Liaison Assistant to join our team based in Wakefield.The RoleAre you organised, customer focused and have a good attention to detail? Do you want to be a part of a friendly and passionate team? If yes, then look no further, your next career could be with us! This is an exciting role and opportunity for a customer service driven individual who will be responsible for daily liaison with our customers over the phone, answering queries, trouble shooting and offering solutions, whilst showcasing the fantastic service that our clients have come to expect.Key duties and requirementsJoining our team as Customer Liaison Assistant, you will be responsible for but not limited to;Ensure all calls and emails received into the department are managed appropriately and issues are logged onto the ERP system.Take ownership of queries, resolving non-complex issues yourself and escalating more complex issues to your Head of Customer Service.Liaise between Site Management teams, Customer Care Technicians and external Sub-contractors to ensure all remedial works are completed efficiently, in accordance with the NHBC Buildmark Warranty and in line with the company's stated Service Level Agreements.Maintain reasonable timescales for customers for any remediation works and ensure that customers are kept informed throughout any process taking place in their home. Provide administrative support to the Customer Service Department.Check invoices and forward for payment.Prepare, collate and provide defect reports.Who are we looking for?To be successful as our Customer Liaison Assistant, you will possess extensive knowledge and application of Microsoft Office, including Word and Excel alongside the ability to think logically, have a creative 'can do' approach to trouble shooting and the ability to work well under pressure. A basic knowledge of construction would also be advantageous, along with a willingness to learn about how our homes are built and maintained.You will also need to be highly organised and possess the following;Experience of working in a demanding and fast paced customer service environment.Ability to work independently, prioritise work and take initiative.Flexible and adaptable to changing requirements.Excellent verbal and written communication skills.
      • wakefield, yorkshire
      • full-time
      • Smartsearch Recruitment Ltd
      Service Administrator / Planner, Salary: £22k, 25 days holiday + BH, lots of benefits and career opportunities, Based: Wakefield. Flexible working will be considered.We require a Service Administrator to work for a leading company who specialise in the hire and sale of portable cabins / accommodation and associated products. The purpose of the role is to coordinate the daily planning of installations and to provide aftercare support to clients post-delivery, dealing with customer queries and reported faults, emergency breakdowns and the planning / scheduling of engineers to attend faults / breakdowns. Applicants will need to have strong administrative and customer service skills and be able to plan / schedule engineers and vehicles efficiently and effectively. This position could therefore suit candidates from a Transport Administrator, Service Coordinator, Scheduler, Service Administrator, Maintenance Administrator, Planning Administrator / Planner or similar background.Main responsibilities:•Provide administrative and customer service support post-delivery, including emergency breakdowns.•Plan and schedule installations and engineer visits to sites with the help of the support service team.•Be proficient in the use of company systems to deliver workable solution that meets customer requirements.•To understand current regulations in regard to Working Time Directives and restrictions on site with regards to necessary accreditation and certification (CSCS, Site Specific, PASMA etc) and use this knowledge to effectively plan and utilise resource in line with current legislation.•Log calls for support service onto the system.•Raise purchase orders for support service engineers.•Be confident in handling customer telephone queries, problem solving and be able to deliver solutions to situations that arise.Candidate Requirements:•Ability to plan / schedule engineers and vehicles efficiently and effectively•Ideally have experience in a Transport Administrator, Service Coordinator, Scheduler, Service Administrator, Maintenance Administrator, Planning Administrator / Planner or similar role.•Geographical knowledge•A good level of skill in Microsoft Office products and systems in general•Ideally have an understanding and knowledge of current regulations in regarding to Working Time Directive•Ability to handle a high volume of telephone calls•Familiar with working in a high-pressure environment with the ability to plan, organise and think on your feet.If this sounds like the opportunity you have been looking for then please apply by attaching your CV.Equal opportunities and diversity: Our client respect and value differences and are passionate about their people, their customers and the ; They nurture an environment where all differences are valued, practices are equitable and everyone experiences a sense of belonging. They are committed to building a culture that brings together the very best of their people and their unique skills, experiences, abilities and where they can flourish.In joining the team, you will be able to apply and develop your skills and knowledge as part of a collaborative team that is helping to innovate and play a part in building a better future and creating value for their customers, their people, society and the planet.Smartsearch take your privacy seriously and will only use your personal information to administer your application. To effectively process your application, we may share your details with the company for whom we are collecting job applications and Smartsearch or the company may contact you by email, telephone or SMS. A copy of our privacy policy will be emailed to you upon receipt of your application.Key words: Transport Administrator, Service Coordinator, Scheduler, Service Administrator, Maintenance Administrator Planning Administrator / Planner or similar background
      • bedford, hc
      • British Garden Centres
      Leisure AssistantFull time 35 Hours per week -including Weekends We are currently looking for a full time Leisure Assistant to work in this fast paced and very customer focused Centre. Working in a busy retail environment within the Garden Centre the successful candidate will be highly motivated, approachable and have excellent people ; You will have a positive “can do” attitude and be a skilled sales ; You should also be physically fit as this is a very hands on role and will require some heavy ; Previous retail experience is desirable but not essential as full training will be given where necessary.What we offer:Benefits include onsite car parking and staff discount for our Garden Centres and Restaurants as well as the Woodthorpe Leisure Park. If you would like to join our family run business and bring your ideas and talents to our fast growing company and forward thinking team we want to hear from you.Requirements of the role:Good communication skills and able to work as part of a team Work well under pressure Professionalism and reliability Good time management Highly motivated and enthusiastic with a drive to succeed Able to work using own initiative Provide excellent customer service Have a flair for visual merchandising and creating inspirational displays Ability to talk to customers and discuss garden furniture, BBQ’s and other leisure itemsDuties include:Pricing & merchandising a variety of products Replenishing stock Help to build displays and furniture Quality customer service. General Daily Housekeeping Dealing with customers both in person and on the phone Excellent Time management Reliable and have a keen eye for detailTo apply:Please send your CV to: Stuart Horton Deputy Centre close – Thursday 26th May 2022If you’re application is successful, someone from the management team will be in touch with you
      • sandhurst, hc
      • full-time
      • Coral
      At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.What do you need to be successful?You must be 18 years old or over to work in one of our betting shops.Passion for delivering great customer service!The ability to build positive relationships and communicate effectivelySelf-motivated with strong organisation skillsHappy to work autonomously or part of teamBe adaptable and a quick learnerAbility to deal with tough situations in a calm and professional mannerWhat we doWe strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events.We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.In this role you will supervise the shop in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitabilityBenefits and DevelopmentPerformance based cash incentives paid every pay runOptional overtime subject to availabilityDiscounts to over 500 different retailersPension Scheme & Annual share save2 days Induction session to give you the best start when joining the businessAll new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web-based content on the Entain Academy and support from your colleaguesOngoing performance development with your Line Manager to receive regular feedback and plan your personal developmentWorking PatternsOur shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.A typical weekly rota will be made up of a combination of a long opening shift, a long closing shift and a short closing shift and will vary week to ;Typically your short closing shifts will be in the week and your longer shifts will be on the weekend.Please note until being signed off you won’t be eligible to carry out opening shifts unless it’s while shadowing as part of your training.
      • new malden, london
      • full-time
      • Coral
      At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.What do you need to be successful?You must be 18 years old or over to work in one of our betting shops.Passion for delivering great customer service!The ability to build positive relationships and communicate effectivelySelf-motivated with strong organisation skillsHappy to work autonomously or part of teamBe adaptable and a quick learnerAbility to deal with tough situations in a calm and professional mannerWhat we doWe strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events.We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.In this role you will supervise the shop in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitabilityBenefits and DevelopmentPerformance based cash incentives paid every pay runOptional overtime subject to availabilityDiscounts to over 500 different retailersPension Scheme & Annual share save2 days Induction session to give you the best start when joining the businessAll new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web-based content on the Entain Academy and support from your colleaguesOngoing performance development with your Line Manager to receive regular feedback and plan your personal developmentWorking PatternsOur shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.A typical weekly rota will be made up of a combination of a long opening shift, a long closing shift and a short closing shift and will vary week to ;Typically your short closing shifts will be in the week and your longer shifts will be on the weekend.Please note until being signed off you won’t be eligible to carry out opening shifts unless it’s while shadowing as part of your training.
      • london, london
      • full-time
      • SLS Recruitment
      Our client is on the lookout for the next generation of Sales Assistants to represent their London based organisation and their clients which include nationally and internationally recognisable brands.This full time equivalent opportunity would benefit you if you have little/no experience and are looking to start a new career within marketing and sales industry, however those with experience could also benefit from this role.This role Face-to-face customer interaction with the interest to generate revenue for their clientsTo take part in residential campaigns to get the best possible access to potential customersTo have brief conversations and perform small presentations for potential customers to provide full product details and sales pitch within small time windowsTo be part of the company culture and represent the company and its core values to other assistants and to customers.The benefits of the A busy social calendar, with both work and non work related eventsOpportunities to travel both nationally and internationally.Uncapped commission structure to reward those who work hardestA world renowned coaching system , that involves full product coachingWork within a fun, lively and vibrant companyWhat you must As mentioned before no previous experience is required for this roleGood English speaking and writing skills are essential to communicate effectively with customers and our clientA good work ethic and a positive attitude with the ability to work within a teamThe capability to bring enthusiasm and flair into the work environment and have the determination to succeedIf this role sounds like you then please click the 'Apply' button and while our client believes that you cannot be condensed down into a document, the recruitment team ask for full contact details so they can contact you easily. This is an exciting opening and presents those without experience an opportunity, this role is on a self employed basis, on a commission only structure.Our client asks us to remind applicants that this is an 18+ role in the London area.* Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for SLS Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying.
      • chichester, southern
      • Southern Co-op
      We’re looking for a Customer Service Assistant who can make a real difference in their local communityPutting U in Southern Co-op Southern Co-op is recruiting for a Customer Service Assistant to help deliver the excellent service we’re known for. Our retail stores are more than somewhere to pick up the groceries — they’re the heart of the town or village, the place to bump into friends, or even a vital service for vulnerable people. Our Customer Service Assistants don’t just help improve store performance and efficiency, they’re the friendly, recognisable face within the local community. What we’re looking forWe’re offering an exciting and varied role on a part time basis within our retail store. Experience in a similar role would be advantageous but not essential as full training will be provided. You’ll be a fantastic communicator and not afraid to strike up conversations with anyone and everyone. You’ll have excellent communication skills, and be a great team player with a positive ‘can do’ attitude. You’ll also have a keen enthusiasm for delivering great customer service and won’t be afraid to get stuck in and carry out day-to-day tasks, including:Helping customers with queries and requestsMerchandising stock, ensuring great availability for our customersAssisting with stock control and replenishmentWorking on the checkout serving customersHelping keep the store clean, tidy and safeMaintaining a high standard of customer service at all times Taking this friendly, helpful and caring attitude to the next level, you’ll also proactively engage in community activities. We want our Customer Service Assistants to love where they live and get involved in every opportunity, and this could be through volunteering, offering a helping hand or getting involved in good causes. Why Southern Co-op?Southern Co-op offers a lot more than just a job. As we are completely owned by our members, we put people first — and it’s no different for our team members. Alongside the competitive salary, you’ll have instant access to a huge selection of benefits, including a generous 31 days of annual leave (incl bank holidays), healthcare plans, generous discounts, NEST pension, cycle-to-work scheme, company bonus, and much more. We want to put U in Southern Co-op — start your new career ;
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