3 jobs found for customer services

Are you an experienced in Accounts or part qualified Accountant looking for a new role but not the usual accountancy treadmill?Are you AAT qualified /similar/ time served experience?Do you want to work in a vibrant and busy environment that is a million miles away from the stereotype Accounts image ?If so read on !The role You will be the first port of call for Accounting customers who call the Support help desk, you will be logging issues (email, website and phone), giving Accounts advice and liaising between the customers and all other departments within the organisation.A real customer services focus is needed, the ability to multi task, be organised, have top level admin skills and have a passion for improving things and taking responsibilityYou will also be required to provide systems training to customers on their issues remotelyDutiesLogging and resolving new support calls reported via telephone and email Monitor Application Support helpdesk queue and respond to callsProviding solutions for customers remotely / possibly coaching and training Resolving user queries regarding use of accountancy applicationsLog and process requests Gathering requirements, recording and answering queriesUpdating Knowledge baseLiaise with customers, departments, and ensure everyone is updatedOwn tasks and be very organisedCarry out remote consultancy when required The Person Ideally with a history of excellent customer services the personality to get on with all levels and characters is essential AAT/ ACCA qualified or Accountancy experienced or Time Served Accounts experiencedHappy to get stuck in and problem solveApproachable, friendly and professional Keen to succeed and work in a busy yet fun working environment This is a fantastic opportunity to join a company that is open, flexible and develops its workforce.Apply now !For any queries contact Ian Davies - Principal Consultant at Randstad 0117 3116493Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

We are looking for an experienced Customer Service Coordinator/ Administrator to join our leading and well established and successful company in Minworth, near Sutton Coldfield.£19,000 - £22,000 8.30am - 5:00pm Mon - Fri Parkingpermanent roleTraining in customs clearance Your responsibilities:Working as part of the exports team Organise shipping documents, and book in the jobs on specialist IT systemCoordination workProviding a high level of customer serviceLiaising with customers to coordinate/update on shipmentsObtain quotations from both domestic and overseas suppliers/agentsCustoms clearance entry - training will be providedAnswer telephone and Email correspondenceChecking and raising invoiceProviding full administrative support About you?Excellent customer service and coordination skillsExperience in Freight Forwarding / Export/ Imports is advantageousYou must be passionate about the world of logistics Excellent administration and communication skillsIT literate (all Microsoft Applications)Able to work in a fast paced environmentAbility work as part of a small teamMeticulous attention to detailQuick learnerCoordination experienceAbility to prioritise tasksPositive 'Can Do' attitude, passionate, confident, determinedDon't miss out on the fantastic opportunity - get in touch today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

We are currently recruiting for an experienced Account Manager to join a leading distribution company in Coleshill. You will be the main point of contact for customers on the telephone and on emails, so your communication skills in your chosen language must be excellent as well as having a genuine passion for customer service! Key Responsibilities:Act as point of contact for any and all matters specific to all customers.Building and maintaining strong, long-lasting customer relationships.Customer account management, including supporting the External TerritoryManagers on their strategic account portfolio to maximise profit and customer loyalty.Answer client queriesIdentify new business opportunities among existing customersWork closely with internal teams and external key account managers to improve customer experience To manage the day to day customer experience for a portfolio of customers ensuring agreed service standards are provided and coordinating corrective action as required. Manage customer orders, prepare and proactively follow up on quotations.To liaise with all operations colleagues to ensure a coordinated and consistent support for customers queries and or related processes to support customer retention and satisfaction.To support the Key Account Managers on their strategic account portfolio.Co-ordinate the delivery of agreed targets (e.g. revenue, margin, volume) within agreed budget to meet the wider requirements of the business for the defined customer portfolio.Provide administrative support to contracts outside a defined portfolio base, as required. Your Skills/ Experience:Proven work experience as an Account Manager, Sales Account Manager, Junior Account Manager, Telesales, Customer Services Representative or other relevant role.Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation.Language skills preferably Spanish Solid experience with CRM software and MS Office (MSWord / MS Excel).Experience delivering client-focused solutions to customer needs.Good understanding and interest in E-Commerce and using online tools and software.Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.Excellent listening, negotiation and presentation abilities.Strong verbal and written communication skills.Benefits to you:Salary of £23k + bonus 25 days holiday plus statutory holidays, Simply Health cash planPension contributionWorking either 8:00am-4:30pm or 9:00am-5:30pm on a rota in the main office in Coleshill or remotely as part of an agreed flexible working arrangement usually based at home address.If you think that this is the role for you, please click apply! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.