2 jobs found for customer services

PRINCIPAL ACCOUNTABILITIES:To assist the Coordinator in the local development, implementation and ongoing management of the Communities for Work and Communities for Work Plus and Legacy Programme. To provide leadership, support and supervision of the team in relation to CCC's people management & performance strategies.To be accountable for the delivery of the Communities for Work, Communities for Work Plus and Legacy Programmes.Development and implementation of effective and efficient operational procedures within the Communities for Work, Communities for Work Plus and Legacy Programmes.To regularly monitor, collate and analyse statistics relevant to the Programmes.Develop and implement effective reporting plans, mechanisms and innovative strategies to directly impact the performance of the Learning Communities programme. To be involved in dealing with enquiries to the service, taking referrals and completing initial assessments.To employ techniques that will support the team to encourage individuals to adopt learning and employment focused behaviours.Assist the Coordinator to identify, develop and maximise innovative marketing opportunities to increase participation in the Communities for Work, Communities for Work Plus and Legacy Programmes. Manage the web site and social media updates in relation to the Communities for Work, Communities for Work Plus and Legacy Programmes to maximise accessible online information.To support the Coordinator with the engagement, recruitment and development of volunteers to support the delivery of the Programmes.To keep clear, concise and consistent records of activities, volunteers engaged in the project, client records and project outcomes for monitoring and evaluation purposes in line with the funding guidelines and Local Authority financial regulations and grants manual guidelines.To participate in relevant meetings and joint programme planning with partners Schools, Colleges, Families First, Flying Start, Education and Children's Services, Third Sector organisations and further education providers. Link to the work of the Regional Learning Partnership and link to the development of the Regional Delivery Plan for Employment and Skills for South West and Central Wales.To participate and contribute to Regional developments and initiatives focused on Employment.To identify additional funding opportunities to add value to the programme including future EU sources. To assist the Coordinator in the preparation and presentation of reports to relevant bodies including the local Board, partnerships, Council committees and other partners.To develop, implement and manage safe, effective and efficient operational plans and procedures, being committed to best practice and customer care.Ensure equality, diversity, wellbeing and sustainability are valued and embedded into servicesAssist the Coordinator in completion and monitoring of budget performance and develop innovative strategies to positively impact departmental performance.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

Here is a wonderful opportunity for a talented and committed customer Advisor looking to move into account management !Are you looking for a role dealing with key account clients with no cold calling ?Do you build working relationships quickly ?Are you looking to develop your career and skills within a pro active environment ?If the answer is yes then read on The role An exciting opportunity has arisen within an existing key accounts team for a Client advisor/ Account manager This is an office based position based in AvonmouthFull Training given The role will suit a keen team player with a positive attitude to work and career development also someone who can work on their own initiative, demonstrate excellent communication skills and who possesses a confident and focused mannerAdditional duties will involve preparing quotations for existing accounts and new business to a broad customer base, building rapport and developing relationships with customers via telephone and emails. The candidatePersonally you should possess a confident telephone manner, be organised and able to work to meet deadlines.A background in customer services, retail or trade sales would be of benefit Apply nowFor more detail contact Ian Davies Principal Consultant at Randstad 0117 3116493 Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.