I am currently working with a number one SaaS provider who is currently expanding globally and is looking for an ambitious account manager to join their team and help out with managing the number of growing customer accounts. Responsibilities:*You will be managing a number of accounts, being their direct point of contact for any escalations, gaining NPS scores and evaluating overall feedback and managing their renewals.*Gather NPS scores and customer feedback to help out with future development of the business. *Reduce the number of churn by being proactive and escalating and managing any issues prior to becoming a retention problem and identifying the clients that may be at risk.*Partner with the Customer Success team to identify uptake and new products and features usage.What we are looking for:*Customer focused individual who is able to really listen, take on board any complaints or feedback and act accordingly, resolve issues and to ensure the best customer journey. *Great team worker, you will be required to work alongside different departments, your colleagues to ensure the team and the business are growing together. *Creative thinker, have an opinion and think outside the box and proactively solve any issues that you might stumble upon. *Honest and clear communicator, be transparent in all aspects of your work.*Excellent communication skills across all communication channels. This is an amazing opportunity for a customer service focused individual who wants to grow a growing business and wants to develop their skills. Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
I am currently working with a number one SaaS provider who is currently expanding globally and is looking for an ambitious account manager to join their team and help out with managing the number of growing customer accounts. Responsibilities:*You will be managing a number of accounts, being their direct point of contact for any escalations, gaining NPS scores and evaluating overall feedback and managing their renewals.*Gather NPS scores and customer feedback to help out with future development of the business. *Reduce the number of churn by being proactive and escalating and managing any issues prior to becoming a retention problem and identifying the clients that may be at risk.*Partner with the Customer Success team to identify uptake and new products and features usage.What we are looking for:*Customer focused individual who is able to really listen, take on board any complaints or feedback and act accordingly, resolve issues and to ensure the best customer journey. *Great team worker, you will be required to work alongside different departments, your colleagues to ensure the team and the business are growing together. *Creative thinker, have an opinion and think outside the box and proactively solve any issues that you might stumble upon. *Honest and clear communicator, be transparent in all aspects of your work.*Excellent communication skills across all communication channels. This is an amazing opportunity for a customer service focused individual who wants to grow a growing business and wants to develop their skills. Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
Business Support We are looking for Business Support advisors to work for a leading UK banking organisation. Job Duties: Telephony and Processing Team Performs standard administrative data processing tasksWorks within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues.Carries out a range of prescribed customer service activities and handles non-standard or more complex customer cases and enquiries using existing procedures.Supports development of personal capabilities by pursuing existing formal and informal training opportunities.Receives and screens customers, callers and other sources of communications, answers routine questions, provides information or directs requests elsewhere as appropriate; acts on behalf of the principal by contacting internal and external sources to convey requests, provide instructions or acquire information.Takes ownership of customer needs enquiries, using appropriate skills and decision making in an efficient and effective manner providing the highest level of customer service, aiming to meet the needs of our customers across a range of banking products at first touch where appropriateEffectively complies within the Customer Treatment standards including internal policy guidelines and external regulatory guidelines to ensure a robust and consistent approach to make the right decisions and do the right thing for our customersKeeps up to date with mandatory training ensuring the appropriate skills and knowledge to remain competent to undertake the roleComply with the Colleague Conduct Rules, putting customers' interests at heart and take personal responsibility for conduct in the workplacePeople SKILLS REQUIRED: Excellent customer service skillsCustomer service backgroundComputer literateFlexible and adaptable to changeAbility to work as part of a teamAbility to navigate around multiple systems WHAT'S IN IT FOR YOU?Excellent induction trainingCompetitive rate of pay/pay progressionGain experience and new skillsGreat insight into the banking sectorPotential for extension Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
Business Support We are looking for Business Support advisors to work for a leading UK banking organisation. Job Duties: Telephony and Processing Team Performs standard administrative data processing tasksWorks within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues.Carries out a range of prescribed customer service activities and handles non-standard or more complex customer cases and enquiries using existing procedures.Supports development of personal capabilities by pursuing existing formal and informal training opportunities.Receives and screens customers, callers and other sources of communications, answers routine questions, provides information or directs requests elsewhere as appropriate; acts on behalf of the principal by contacting internal and external sources to convey requests, provide instructions or acquire information.Takes ownership of customer needs enquiries, using appropriate skills and decision making in an efficient and effective manner providing the highest level of customer service, aiming to meet the needs of our customers across a range of banking products at first touch where appropriateEffectively complies within the Customer Treatment standards including internal policy guidelines and external regulatory guidelines to ensure a robust and consistent approach to make the right decisions and do the right thing for our customersKeeps up to date with mandatory training ensuring the appropriate skills and knowledge to remain competent to undertake the roleComply with the Colleague Conduct Rules, putting customers' interests at heart and take personal responsibility for conduct in the workplacePeople SKILLS REQUIRED: Excellent customer service skillsCustomer service backgroundComputer literateFlexible and adaptable to changeAbility to work as part of a teamAbility to navigate around multiple systems WHAT'S IN IT FOR YOU?Excellent induction trainingCompetitive rate of pay/pay progressionGain experience and new skillsGreat insight into the banking sectorPotential for extension Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
Do you have experience handling complaints? Are you looking to joining a business that is globally the largest in it's sector with a great opportunity for development? My client is looking for an experienced complaints investigator or someone with extensive experience in banking or insurance, to join their Head office in Basildon.Key DetailsFull-time, permanent position24k-28k dependent on experience3-5 weeks of award winning trainingInvestigation and resolution of all complaints received by telephone or in written format, whilst complying with SLA's and Regulatory requirements.Key duties:Investigate complaints thoroughly and document findings.Discuss outcome of investigation with the complainant by telephone.Where required, write to the complainant to explain your findings, using agreed templates and Client company style guide.Liaison between Management Companies, Customers, Client Relationship Managers (CRM's), Group Compliance and administration areas, concerning the resolution of complaints.Establish and record complaints root cause data to provide Management with analysis and regular feedback.Resolution of all complaints within SLA, meeting KPIs and complying with Regulatory deadlines and rules.Accurate and timely data input to maintain the complaint information within SLA and in a compliant manner.Ensure all work is reviewed prior to submission for quality checking to minimise re-work.Alert team manager to any trends detected whilst resolving a complaint.Application of the escalation procedure in the event of serious complaints and potential problem which may impact adversely on the Complaint's team's ability to meet SLA's and or regulatory requirements.Assesses complaints and makes redress recommendation to demonstrate a fair and reasonable solution.Follow documented department procedures and Client specifics.Effective organisation: Respond positively to the goals of the Clients and Client Services Complaints. Meet regularly with your Manager to discuss issues and ideas. Display flexibility and adaptability at all times in response to the challenging, changing environmentService Delivery: Meet and exceed client expectations in line with Service Level Agreements (SLAs). Strive to exceed minimum quality standards in line with house styles. All contact with Clients and their customers must be of a high standard, whether written or verbalTo carry out any other duties which are within the employee's skills and abilities whenever reasonably instructed. Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
Do you have experience handling complaints? Are you looking to joining a business that is globally the largest in it's sector with a great opportunity for development? My client is looking for an experienced complaints investigator or someone with extensive experience in banking or insurance, to join their Head office in Basildon.Key DetailsFull-time, permanent position24k-28k dependent on experience3-5 weeks of award winning trainingInvestigation and resolution of all complaints received by telephone or in written format, whilst complying with SLA's and Regulatory requirements.Key duties:Investigate complaints thoroughly and document findings.Discuss outcome of investigation with the complainant by telephone.Where required, write to the complainant to explain your findings, using agreed templates and Client company style guide.Liaison between Management Companies, Customers, Client Relationship Managers (CRM's), Group Compliance and administration areas, concerning the resolution of complaints.Establish and record complaints root cause data to provide Management with analysis and regular feedback.Resolution of all complaints within SLA, meeting KPIs and complying with Regulatory deadlines and rules.Accurate and timely data input to maintain the complaint information within SLA and in a compliant manner.Ensure all work is reviewed prior to submission for quality checking to minimise re-work.Alert team manager to any trends detected whilst resolving a complaint.Application of the escalation procedure in the event of serious complaints and potential problem which may impact adversely on the Complaint's team's ability to meet SLA's and or regulatory requirements.Assesses complaints and makes redress recommendation to demonstrate a fair and reasonable solution.Follow documented department procedures and Client specifics.Effective organisation: Respond positively to the goals of the Clients and Client Services Complaints. Meet regularly with your Manager to discuss issues and ideas. Display flexibility and adaptability at all times in response to the challenging, changing environmentService Delivery: Meet and exceed client expectations in line with Service Level Agreements (SLAs). Strive to exceed minimum quality standards in line with house styles. All contact with Clients and their customers must be of a high standard, whether written or verbalTo carry out any other duties which are within the employee's skills and abilities whenever reasonably instructed. Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003
Inbound Customer Service AdvisorStockport£21500 - £23000 salaryRandstad are delighted to be working alongside a national organisation and one of the largest property owners in the UK. They are recruiting for a Inbound Customer Service Advisor to join their team based in Stockport.Main Duties:Provide excellent level of customer service when handling requests and enquiries from customers with a 'right first time' approach when logging reactive service requests, enquiries, updates and ensure job information is captured accurately and the correct priority is assigned to a service requests based on health & safety, business impact and customer expectationUsing the in-house CAFM system to generate reports detailing job status, SLA performance and open jobs.Ensure jobs are categorised correctly, assigned an appropriate completion priority and allocated to the correct operational resource/skillset to complete the taskHandle & process customer requests, enquiries, chases and complaints via a range of contact channels - e.g. phone, email, web portalExperience:Experience within a fast paced, customer-focused roleKnowledge of Facilities, CAFM systems and IT Helpdesk systems would be a plusAbility to prioritise tasks and work to build relationships with external stakeholdersFor more information about this role, please apply with your CV.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
Inbound Customer Service AdvisorStockport£21500 - £23000 salaryRandstad are delighted to be working alongside a national organisation and one of the largest property owners in the UK. They are recruiting for a Inbound Customer Service Advisor to join their team based in Stockport.Main Duties:Provide excellent level of customer service when handling requests and enquiries from customers with a 'right first time' approach when logging reactive service requests, enquiries, updates and ensure job information is captured accurately and the correct priority is assigned to a service requests based on health & safety, business impact and customer expectationUsing the in-house CAFM system to generate reports detailing job status, SLA performance and open jobs.Ensure jobs are categorised correctly, assigned an appropriate completion priority and allocated to the correct operational resource/skillset to complete the taskHandle & process customer requests, enquiries, chases and complaints via a range of contact channels - e.g. phone, email, web portalExperience:Experience within a fast paced, customer-focused roleKnowledge of Facilities, CAFM systems and IT Helpdesk systems would be a plusAbility to prioritise tasks and work to build relationships with external stakeholdersFor more information about this role, please apply with your CV.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
Customer Experience Associates - Fluent Language Speakers in French and EnglishOffice (Poole, Dorset)Permanent Contract of EmploymentSalary: £21,145.28 + an opportunity to earn £1,066.70 results-based bonus per annum£500 joining bonus*Guaranteed 40 hours per week. Shifts between 09:00 and 16:30 Monday to Friday + 1 in 4 weekends 9:00 - 17:30Relocation expenses*Benefits:28 days paid holiday per annum inclusive of bank holidays.Annual holiday increasing with years of serviceWorkplace Pension-Automatic EnrolmentLife Insurance schemeEmployee Assistant Programme - Free and strictly Confidential to all Conduent EmployeesFree eye testDental benefits schemeAccess to comprehensive learning, training and developmentExcellent Apprenticeship Programmes available and ongoing personal development opportunitiesA dedicated to social committee with a huge variety of local discounts, virtual and in person activates, language learning opportunities and social events.Office spaces are fully COVID complaint ensuring we support the safety and wellbeing of our employees at all times.Why join the team?You will be given full paid training to equip you with all the skills needed, followed by a period of 'nesting' where you will receive extra support whilst actively supporting the customers.You will be helping clients who need support with mobile/desktop, payments, hardware, cloud storage, accounts, and other end user issues.Responsibilities:This role is for customer support, we'll never ask you to cold call and there's no selling either!Providing support to customers via email, chat and phone and investigating their requests to find the best solution possible.You will be helping customers who need support with mobile/desktop, payments, hardware,cloud storage, accounts, and other end user issues.Work on the client's modern systems, databases and applications. Access to exciting new technology from this global brand.Accurately typing whilst interacting with customers from all over the world!We can offer you outstanding opportunities for you to develop and become advanced level agents Support the daily operation of the contact centre including Workforce Management, Team Leaders, Trainers and Quality Coaches.Requirements:PC LiterateExperience with Android and iOS is desirableBeing passionate and motivated to deliver outstanding customer satisfaction is paramount, bringing a can-do approach to each day and every interactionWe provide comprehensive tools and training so you can focus on providing world class service to the customersWhat's in it for you?You will have the opportunity to identify and report emerging trends and customer issues to senior staff, becoming a knowledge and performance expert in all you do.You will have continuous support from the teams of Expert Agents dedicated to help you at any point.Have the opportunity to take part in activities organised by the very active social committee both at work and in your social time.Please be aware that as part of the recruitment process, should you apply for a role, you are giving your consent to your employment records being accessed if requested.Please note we do not offer sponsorship for the position. Our client is committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us. If you like the sound of a dynamic, inclusive, international environment and you take pride in providing outstanding customer service, apply now to be part of the growing team!
Customer Experience Associates - Fluent Language Speakers in French and EnglishOffice (Poole, Dorset)Permanent Contract of EmploymentSalary: £21,145.28 + an opportunity to earn £1,066.70 results-based bonus per annum£500 joining bonus*Guaranteed 40 hours per week. Shifts between 09:00 and 16:30 Monday to Friday + 1 in 4 weekends 9:00 - 17:30Relocation expenses*Benefits:28 days paid holiday per annum inclusive of bank holidays.Annual holiday increasing with years of serviceWorkplace Pension-Automatic EnrolmentLife Insurance schemeEmployee Assistant Programme - Free and strictly Confidential to all Conduent EmployeesFree eye testDental benefits schemeAccess to comprehensive learning, training and developmentExcellent Apprenticeship Programmes available and ongoing personal development opportunitiesA dedicated to social committee with a huge variety of local discounts, virtual and in person activates, language learning opportunities and social events.Office spaces are fully COVID complaint ensuring we support the safety and wellbeing of our employees at all times.Why join the team?You will be given full paid training to equip you with all the skills needed, followed by a period of 'nesting' where you will receive extra support whilst actively supporting the customers.You will be helping clients who need support with mobile/desktop, payments, hardware, cloud storage, accounts, and other end user issues.Responsibilities:This role is for customer support, we'll never ask you to cold call and there's no selling either!Providing support to customers via email, chat and phone and investigating their requests to find the best solution possible.You will be helping customers who need support with mobile/desktop, payments, hardware,cloud storage, accounts, and other end user issues.Work on the client's modern systems, databases and applications. Access to exciting new technology from this global brand.Accurately typing whilst interacting with customers from all over the world!We can offer you outstanding opportunities for you to develop and become advanced level agents Support the daily operation of the contact centre including Workforce Management, Team Leaders, Trainers and Quality Coaches.Requirements:PC LiterateExperience with Android and iOS is desirableBeing passionate and motivated to deliver outstanding customer satisfaction is paramount, bringing a can-do approach to each day and every interactionWe provide comprehensive tools and training so you can focus on providing world class service to the customersWhat's in it for you?You will have the opportunity to identify and report emerging trends and customer issues to senior staff, becoming a knowledge and performance expert in all you do.You will have continuous support from the teams of Expert Agents dedicated to help you at any point.Have the opportunity to take part in activities organised by the very active social committee both at work and in your social time.Please be aware that as part of the recruitment process, should you apply for a role, you are giving your consent to your employment records being accessed if requested.Please note we do not offer sponsorship for the position. Our client is committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability, sex or gender identity. If you have a disability or any reasonable adjustment that requires accommodating through the application process please contact us. If you like the sound of a dynamic, inclusive, international environment and you take pride in providing outstanding customer service, apply now to be part of the growing team!