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      • glasgow, scotland
      • full-time
      • Cathcart Associates
      IT Service Desk Analyst required to join an award-winning company based in Glasgow.The Company - An international law firm with offices all over the globe. Their IT provision is of paramount importance to them as their employees need round the clock access to their systems which need to run like a Swiss watch. Cases depend on it. They are continually growing across their international network of offices to provide exceptional standards of service. The Role - You will play a critical role supporting all IT systems at 1st and 2nd level support of all software and hardware service requests across the global offices of different time zones and regions. You will be the main point of contact by phone and email as well as providing floor walking support in the Glasgow office providing accurate ticket logging and end to end ownership.Key Skills and Experience -**Experience in similar role**Customer Service Skills**Excellent Troubleshooting Skills**Knowledge of 0365**Experience Supporting Windows 10**Good Knowledge of ADSL, VPN'sWhat's in it for you? - This is a 12-month Fixed Term Contract, and the hours are between 7:00am and 20:00pm - Monday to Friday based on a rotating shift pattern, ( hours) with occasional additional hours to carry out your duties if necessary. The company offer a competitive salary (dependent on experience), and along with this you can also expect a strong benefit package including, private medical insurance, dental insurance, spouse critical illness insurance, generous pension, and others to suit you.If you are interested, please apply and get in touch with Nicole at Cathcart Associates.
      • airdrie, scotland
      • full-time
      • RECRUITMENTiQ
      Airdrie CAB was formed in 1971 and became a Charitable Company Limited by Guarantee in 1995. It is a member of the nationally recognised brand of Citizens Advice Bureau (CAB) and has continued to develop in response to the needs of the residents of Airdrie, North Lanarkshire and surrounding areas. The organisation is a member of the umbrella body Citizens Advice Scotland that provides guidance and support to all Citizens Advice Bureau in Scotland (CAS).Airdrie CAB is well placed to recognise trends and identify particular needs and lack of services for specific groups. Enquiries are across a wide range of fields, and clients expect high-quality advice and assistance (including representation at tribunals and in Court when appropriate) on what are, at times, highly complex matters.The main enquiries at present relate to problems with welfare benefits, money and debt, housing, employment, utilities and relationship.Due to ongoing expansion, Airdrie CAB is looking to recruit a pro-active Gambling Support Service Training and Engagement Officer to join their team.The RoleThe Gambling Support Service Training and Engagement Officer (TEO) is required to develop and deliver a variety of training and engagement opportunities to Citizens Advice Bureaux and other organisations on Gambling harm. The TEO will also provide support and assistance to those experiencing/at risk of gambling-related harm and their affected others.Key ResponsibilitiesIncrease awareness of Gambling Related Harm and existing harm prevention services amongst frontline service providers and vulnerable individuals and stakeholders.Facilitate and deliver engagement and training sessions with Citizens Advice Bureaux and other agencies to raise awareness of the issues and to support the provision of advice for those experiencing or at risk of gambling-related harm.Share best practices among front line services, CAB and other stakeholders.Represent the CAB Gambling Support Service at local and national conferences and events and help to progress the same.Adapt and maintain local and regionally appropriate learning resources and marketing materials in a variety of formats to support engagement.Provide a point of expertise for enquiries from front line workers about gambling-related harms.Work as part of a national service ensuring support in the assigned region but as part of the national team.Where appropriate, provide direct support to individuals experiencing or at risk (directly or indirectly) from gambling-related harm.Provide advice and information to Clients referred to the CAB service in regards to the main areas of advice including benefits, debt and housing rights.Record contacts with clients on the Case Management Recording databaseSupport other Bureaux to operate a consistent practice in advising clients and referring to other sources of support such as via the GamCare network.Provide a point of expertise for enquiries from front line workers about gambling-related harms.Maintain data to show progress towards the project outcomes and contribute to reports on progress for management, Citizens Advice Scotland (CAS) and fundersAttend regular GSS project meetingsThe post holder must analyse and identify the learning needs of front-line service providers with reference to operational practice and service delivery.Contribute to the identification of the most effective approach to meet engagement and learning needs, considering resources and timescales, with guidance/authorisation/direction and input from their Line Manager.Contribute to the identification and development of the most appropriate design of learning resources including the depth and extent of content required.Be able to identify new learning needs arising from changes to policy and practice relevant to Gambling Support Service event delivery.Use of influencing and negotiation skills to enable the delivery of positive engagement and training events, working with local Citizens Advice Bureaux across the network and other stakeholders as required.Skills and ExperienceExperience of training provision: needs analysis, instructional design and deliveryExperience in group work facilitation and evaluationGood level of IT literacy (MS Office and other relevant software)Experience in working on own initiative and managing own workloadExperience in working as part of an effective teamExperience in advice work and knowledge of associated topicsExperience in working within the voluntary sector, either paid or unpaidAirdrie Citizens Advice Bureau offers excellent terms and conditions and is an inclusive employer considering flexible working arrangements where appropriate.This is an excellent opportunity for ambitious individual looking to enhance their skills and develop their experience by taking on new projects and challenges within an expanding and evolving organisation.If youre looking for a rewarding career that has teamwork and a long-term scope please apply by submitting your CV and cover letter for consideration.
      • glasgow, scotland
      • full-time
      • Cathcart Associates
      IT Service Desk Analyst required to join a global award-winning Company, based in Glasgow. (Weekend shifts)They are an international law firm with offices all over the globe. Their IT provision is of paramount importance to them as their employees need round the clock access to their systems which need to run like a Swiss watch. Cases depend on it. They are continually growing across their international network of offices to provide exceptional standards of service and are looking for an experienced Support Engineer to ensure this happens.The Role - You will play a critical role supporting all IT systems at 1st and 2nd level support of all software and hardware service requests across the global offices of different time zones and regions. You will be the main point of contact of remote support by phone and email as well as providing floor walking support in the Glasgow office providing accurate ticket logging and end to end ownership.Key Skills and Experience -**Experience in similar role**Customer Service Skills**Excellent Troubleshooting Skills**Knowledge of 0365**Experience Supporting Windows 10**Good Knowledge of ADSL, VPN's**Experience working to ITIL processes and proceduresWhat's in it for you? - This is a weekend position based on rotational shifts patterns from Friday- Monday; 3 weeks dayshifts from Saturday - Monday 08:00am-20:00pm - 1 Week Nightshifts from Friday - Sunday 20:00pm - 08:00am - hybrid working pattern with 2 days at home and Mondays in the office; Nightshifts are worked fully at home.The company offer a competitive salary (dependent on experience), and along with this you can also expect a strong benefit package including, private medical insurance, dental insurance, spouse critical illness insurance, generous pension, and others to suit you.If you are interested, please apply and get in touch with Nicole at Cathcart Associates.
      • edinburgh, scotland
      • full-time
      • POST MY JOB LTD
      An excellent position has become available for a full-time IT Support Analyst based in Edinburgh. The successful candidate will earn £28­­, #xA3;35,000 Dependent on Experience and Certifications.This is a unique opportunity to grow within the business into a management position and become a key player within the organisation.Role Requirements· Strong communication skills with customers, suppliers and colleagues.· Excellent technical skills and being able to use own initiative for problem-solving.· Good organisational skills and time management.· Calm under pressure and a methodical thinker.· Existing experience providing IT Support is essential.· Experience with all Microsoft products including desktop and server operating systems, Office 365 and Azure.· Natural interest in IT with a desire to stay abreast of new technologies.· Understanding of network infrastructure.· Reliable, responsible and trustworthy with an excellent attitude.· Self-motivated, patient and you remain calm under pressure.· You have the tenacity and dedication to pursue an issue from beginning to end.· Ability to multi-task, prioritise and escalate accordingly.· Experience with customer service.· ITIL Awareness.Role Responsibilities· Handling, logging and updating IT support requests via phone and ticketing system within SLA.· Visiting Clients sites to perform troubleshooting, installations and repairs.· Providing product and service advice to clients.· Work alongside other engineers to plan projects and execute them as required, either in the office or onsite.· Dealing with customers, suppliers and vendors.· Writing and updating client and system documentation.· Maintain and develop your own knowledge and skills to assist with first contact fault resolution.CompanyOur client is a managed service provider, servicing businesses across the world. They are rapidly growing and are always seeking talented individuals to join their dynamic team.They are fortunate enough to service a wide variety of organisations and sectors, so no one day is ever the same. They are constantly evolving and problem-solving whilst striving to become one of the UK’s leading IT providers.With a big focus on technology and the highest level of customer service, their engineers are encouraged to further their skills and knowledge through continual training and professional development.Why should you apply?· The chance to join a well-established company.· BUPA Private Health Insurance· Excellent industry training and career progression· Remote working options available
      • aberdeen, scotland
      • part-time
      • Linkit Recruitment Ltd.
      LRL are currently recruiting for SIA Door Supervisor Security Officers to work on Multiple events in the Aberdeen area working for one of our International Security Partners.Duties will includeGeneral Security/Stewarding dutiesCustomer Service SkillsSupporting other security officersAccurately recording any incidents and assisting with forming reportsRequirements - SIA Licence, 2 References, Right to Work (Passport or Birth Certificate)Pay Rate £12 per hour UmbrellaWorking hours may differ and shift pattern can be discussed with our recruiters.Please apply here or contact the recruitment team on for further information
      • edinburgh, scotland
      • full-time
      • Hamilton Forth
      Hamilton Forth are delighted to be partnering with a global organisation as they look to grow their IT Service desk team. Our client has an opportunity for an IT Service Desk Technician. In this role you will be responsible for the recording of reported IT service issues and service requests and working to either fix the service as quickly as possible, escalating them to the appropriate specialist support groups within the Business.ResponsibilitiesManaging issues and service requests via phone, e-mail and portalTroubleshooting colleagues’ issues and resolve upon first contact, when possibleFulfilling requests to agreed delivery timescalesRecording and documenting accurately all details of the issues or service request, including categorisation and priority into the IT service desk toolProviding "how to" assistance on all internally supported devices and systemsEscalating issues and requests to appropriate specialist support groups / subject-matter experts in accordance with service-level agreements, following up as appropriateLeveraging internal and external resources (knowledge bases, manuals, support sites, vendors) to answer questions and resolve issuesResponding to colleague inquiries regarding the status of incident/service request tickets, performing follow-upsBuilding relationships with specialist support groups / subject-matter experts to ensure that IT-delivered services and end-user productivity goals are understood and met or exceededEnsuring all colleagues receive high-quality and timely service and support from the entire IT organisation Skills / QualificationsExcellent customer service skillsStrong troubleshooting skillsSolid written and verbal communication skillsStrong time management skillsSelf-motivated and able to work in a fast-paced and constantly changing environmentKnowledge of ServiceNow (preferred)Provisioning of devices, accounts and accessAbility to learn new technology and applications
      • east kilbride, scotland
      • full-time
      • QA LIMITED
      Up2Us is a dynamic and innovative third sector organisation, recognised by the Care Inspectorate as “going the extra mile” in providing residential care and community support to children and young people who have experienced difficulties in childhood and need support in their journey to adulthood. We have recently re-structured the organisation and are looking to expand our team to prepare for some of the exciting developments we have planned.Our child centered practice model is founded on building strong relationships with young people in care, involved in the criminal justice system or with mental health difficulties to promote, support and safeguard their wellbeing. We are a living wage and equal opportunities employer with a reputation for valuing and rewarding our staff including fair working patterns, employer pension contributions, generous holiday entitlement and exceptional opportunities for professional growth and development. Our promise is to help children and young people to have better life experiences, better life chances, and better wellbeing.We are looking for a Digital Support Apprentice to join our dynamic growing team. We are looking for applicants who can get behind our vision, offering love, compassion, dignity, and respect and who will go the extra mile with us to help children and young people move forward positively. If you are passionate about making a difference to the lives of young people, want to join an energetic, enthusiastic, and experienced staff team, we'd like to hear from you.This is a great opportunity that you don’t want to miss! Apply today!Key Responsibilities:Working with Office 365 on a daily basis with things such as Diary management.Maintaining spreadsheets for holidays using EXCEL.Using and organising bespoke databases for new staff.When working with accounts using the system XERO.Using outlook for responding to emails.Supporting the office manager on recruitment processes.Using Microsoft teams to interact with internal and external people.Answering callsArchiving Required Skills:Looking for someone with a proficient and professional attitudeFull valid UK licenseHas an understanding attitude with putting the young people firstExcellent communication skills, both written and verbalGood organisation skills and be willing to learnAbility to work well in a team environment.Additional Information:Salary £ hourly rateSalary reviews will take place.Future Career Progression:As the company grows there may be future progression if appropriate.Important Information“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled #x201D;For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.
      • central scotland, scotland
      • full-time
      • QA LIMITED
      St Andrews University are proud to be one of Scotland’s top Universities, understanding the importance of education and development of young people they have been hiring apprentices since 2012. Providing a supportive learning environment, this organisation has hired over 33 apprentices to date.Through a period of apprenticeship and training, learn & develop the necessary skills, expertise and experience to provide assistance to the members of the IT Service Desk and ultimately be able to fully perform the role of IT Service Desk Analyst.Key Responsibilities:Under the supervision and direction of the IT Service Desk Supervisor and other members of the IT Service Desk team, develop a full understanding and an ability to perform the key tasks and responsibilities of an IT Service Desk Analyst by:Working with others, develop skills to provide the customer interface to IT Services via counter services, telephone and electronic communications. Contribute to handling incidents, problem records and service requests; proactively seek resolutions for customers; deal with issues and complaints in a professional and calm manner.Learning how to provide first line technical support on all IT related matters aiming at resolving majority of incidents at first point of call using advanced diagnostic techniques, system administrator rights and remote control of desktops.Developing an understanding of how to delegate incident/service requests which cannot be resolved at first point of contact to the appropriate group, retaining ownership through to resolution.Communicating with users – keeping them informed of incident progress, notifying them of impending changes or agreed outages.Contributing to user support for core University hardware and software.Endeavouring to pursue continuous service improvement culture, contribute to, maintain and update procedures.Maintaining accurate records and reporting information on the level of faults and requests by logging all relevant incident/service request details and allocating categorization and prioritisation codes.Understanding how and when to escalate to the appropriate manager any incidents that require reporting for further escalation.Assisting others to provide staff and students with support for connecting their personal computers to the University network.Contributing to effective communication with all staff and students in the resolution of faults and requests.Assisting others to define and maintain knowledge data by amending and creating documents under the approval of the IT Service Desk Supervisor.Endeavouring to keep abreast of current and emerging hardware and software technologies.Assisting others to provide cover and technical support in other areas of IT support as required.Assisting in the conducting of customer/user satisfaction call-backs/surveys as part of the closure process applied to IT Service Desk calls.Maintaining a personal development programme as agreed with line manager.Required Skills:Good communication skillsUnderstand and know how to deliver a good customer serviceAn interest and enthusiasm for ITAdditional Information:Salary £11,170 per annum which will increase in year 2 to £13,926 Monday - Friday hours per weekFuture Career Progression:Discussed at the end of your 2-year fixed term contractImportant Information“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled #x201D;For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.
      • central scotland, scotland
      • full-time
      • QA LIMITED
      Are you a digitally savvy customer focused individual who is passionate about customer experience?Are you looking for a future career in a client facing digital admin support role?Emcare is a well-established occupational health and safety firm based in Glasgow city centre and are looking to take on a new digital support apprentice to support a growing need for their services.This will be a fast-paced role and most suited to someone who is confident around people and have a passion for providing a professional service and great client experience.You will be given full on the job training on all systems and also be working towards an SCQF 6 Digital Applications Diploma. In this role, you will quickly pick up the skills and knowledge needed to be successful in the role and will become a valued member of the the team while completing an SCQF Level 6 Digital Applications Apprenticeship. Their small, friendly team is the perfect environment to grow your skills and learn all about digital administration in an office. Emcare has supported numerous past apprentices and are committed to supporting the growth and development of their apprentices. Emcare is a company that fully supports apprenticeship programmes and have recently had another apprentice complete their apprenticeship with their support. Support is there from management and co-workers however they are looking for someone who can work on their own initiative and can self-motivate.30 days holiday allowance and opportunity to work some Saturday mornings in return for a half day during the week.Interested? Apply Today!Key Responsibilities:Answering calls from clients and handling inquiriesMeeting and greeting clients and delegates on busy front of house receptionUsing Microsoft packages including Outlook and Excel spreadsheetsWorking with and updating companies CRM systemCollation of information from clients and preparation of reports for weekly planningDiary management through digital calendarsBooking accommodation and transportGeneral administrative dutiesStock managementAssisting a number of different departments with their workloadRequired Skills:You will have excellent communication skills both written and verbal, with sharp attention to detailBeing able to work as part of a team in a professional, responsive and effective mannerGood knowledge and understanding of Microsoft office (although full training on this will be given)As first point of contact for clients and delegates you must be a confident and polite individualAn outgoing individual capable of working in a professional environmentExcellent organisational skillsAbility to work on your own initiative with a desire to progressExcellent time management skillsSomeone with an enthusiastic, can-do attitudeAdditional Information:Salary - £10,608 per annumSalary reviewed following completion.Monday-Friday Future Career Progression:Potential for the right candidate to move to a permanent position within the business.Important Information“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled #x201D;For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.
      • glasgow, scotland
      • full-time
      • Ashdown Group Limited
      A large internationally recognised business is looking for a driven candidate to provide first and second line support for the sales order processing, Finance & EDI systems. The role will be remote but there will be a need to travel into the North Glasgow office at least 2 days per week. This is initially a fixed-term contract for 12 months, with the possibility of extension. In order to be suitable for this role you must have experience working in an IT Support Technician, Desktop Support Analyst, Application Support Engineer or similar technical support role ideally supporting software / applications. Any EDI, PHP, XML or SQL experience would be highly beneficial, but is not essential. This is a pivotal role in a large constantly evolving business - they have plenty of planned enterprise-level projects.
      • glasgow, scotland
      • full-time
      • PDA Search & Selection
      Job Title: Helpdesk Team Leader (Working from Home)Location: Glasgow, G5 0US - Prestigious Head OfficeSalary: £23,500 – £26,010 plus excellent benefits.Our Facilities Management client was established in 1985 and the company has grown to become one of the world’s largest privately held, integrated FM companies.Our client’s business model is unique, and provides world leading maintenance and engineering, technical procurement & support, and cleaning services, in dedicated partnerships, directly aligned to the business objectives of its clients.Our client’s has more than 25 years of successful service delivery experience in retail, residential and commercial markets, and has a global presence, with offices in UK & Europe, North America, Malaysia and Australia.Their culture and values are shaped by being a family-run business. They invest in their people and embrace change as we strive to innovate and improve. They create passionate teams that work across departments, businesses and countries to deliver world class service, value and compliance to our ;They are always looking for good people to join our team. We don’t just hire anyone; they are looking for people who have that perfect balance of aptitude and attitude.JOB PURPOSEThe full time Help Desk Team Leader is a key position, leading the Helpdesk Customer Service Representatives who act as ambassadors for our ;Helpdesk Team Leaders will effectively lead the Helpdesk CSRs to ensure the highest level of customer care and satisfaction at all ; The role will be responsible for leading a team of up to 10 colleagues, ensuring all service delivery KPIs are being met and exceeded, wherever ;Helpdesk Team Leaders are an integral part of the management team, adding true value to the ;RESPONSIBILITIES, QUALIFICATIONS & EXPERIENCEPrevious experience of effectively leading a team is essentialStrong PC literacy, with experience using FM & telephony systemsStrong communication skills, both written and verbalStrong results focusEffective problem-solving and decision-makingAble to motivate self and othersFlexible approach to working hoursAble to work a 5 over 7 rosterTo apply for this role please submit your full and up to date CV along with your salary expectations to Yvette Harding at PDA Search and Selection
      • glasgow, scotland
      • full-time
      • PDA Search & Selection
      Position: Helpdesk Administrators OOH / Working from HomeAnnual Salary: £24,378 + company pension and 33 days holiday (25 + 8 bank holidays)Location: Glasgow, G5 0US – role will initially be based from home but when circumstances allow role will be based from our clients head office which is in the Gorbals area of Glasgow – all equipment will be providedHours: 15 hours per week (Out of Hours)Our client, a global market leading Facilities Management company, they are actively looking for a experienced Helpdesk Administrator to work on a permanent and part time basis within their busy and vibrant Glasgow Head Office, due to a new contract.All roles are offered on a part time and permanent basis.All roles will start off being working from home but when circumstances allow the roles will be based at our clients head office in the Gorbals, Glasgow, G5 0US.All roles are working on a brand new national Facilities contract that our client have with a national client.All roles are working 15 hours a week and the shifts will be out of hoursJob Purpose:To answer inbound calls and make outbound calls in a professional manner whilst logging and passing on all related faults and enquiresMonitor and manage new calls with a high focus on response times whilst following the call scripts provided capturing all relevant data to comply with call monitoring guidelinesEnsure all maintenance jobs are managed within set response times and issues are escalated as per policy and procedureSkills Required for the roles: Candidates must be strong communicators both written and verbalMust have previous experience working in a helpdesk or call centreStrong customer service skills Able to develop strong working relationships with colleagues and customers Strong IT skills including being a competent user of PC Flexible and adaptable to change in a fast-moving environment Flexible approach to working hoursEffective problem-solving and decision-makingAble to motivate self and othersAble to conduct general administrative duties Immediate starts are available.Interviews will be held via ‘Microsoft Teams’ and all candidates will need to provide proof of their right to work (passport or birth certificate and proof of your National Insurance number).To apply for these roles please submit your full and up to date CV to Yvette Harding at PDA Search and Selection
      • lanarkshire, scotland
      • full-time
      • QA LIMITED
      Barnshaw Steel Bending are on the look out for their next member of staff to join them at their premises in Hamilton. This role will be an excellent fit for an individual who is looking to join a great team with progression opportunities. The role would entail but not be limited to preparing quotes from fabrication & engineering drawings, liaising with external customers across many different sectors. As well as general administration using internal systems such as Microsoft packages. Throughout all the above you will be given all the necessary training and be placed on a Modern Apprenticeship in Digital Applications Support at SCQF Level 6 to support your development in the role.Interested? Apply Today!Key Responsibilities:Dealing with suppliers to get the best prices and deliveries for Mild Steel, Stainless, Aluminum etcPhotocopying various documents for both quote and order packages and for issue to workshop.Emailing & calling customers, this could be to chase previous quotes or for queries for ongoing quotingRaising internal paperwork from our dedicated Progress systems (Quotes, Orders, delivery lines etc)Filing Quotes, orders etc Preparing drawings from AutoCAD for either sizing, customer approval or issue to the workshop.Required Skills:Good communication skillsMathematics competentEnthusiasm to work, learn and progress their careerHigh attention to detail with problem solving skillsAdditional Information:Salary £10,000 - £12,000 per annumMon – Thur 8am – 5pm, Fri 8am – (40 Hours per week)Early finish on FridaysOn Site ParkingOn Site CanteenFuture Career Progression:Become a fully trained Sales Engineer after apprenticeshipImportant Information“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled #x201D;For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.
      • edinburgh, scotland
      • full-time
      • Candidate Source Ltd
      A global financial business looking for a Product Support Analyst to join on a 12-month fixed term contract, which will pay up to £40,000 for your services!The role itself will encompass various different aspects and is best suited for someone who can handle pressure and constructively guide a team through any issues.As a Product Support Analyst, your responsibilities will include:Application Support – ensure that the application is working correctly as deployedIssue Management – analyse, investigate, and allocate for resolution and closure for all issuesService Support – Assisting the Service Managers in delivering services within KPIs, SLAs and contractual obligationsMonitor issues log: to maintain the quality of information on the issue log to allow for full investigation, resolution, and closure of all queriesDiagnosis and Problem Solving: Identify, troubleshoot, and resolve production issuesWorking with developers, analysts and testers to ensure that production fixes and business process changes are fit for purposeProject Handover – facilitate the transition between project support and production support for all changeChange Management – assisting testing and release process for production fixesUndertaking any other projects/tasks as may reasonably be required to facilitate the smooth operation of the production environment.We are looking for a Product Support Analyst who has the following skills and experiences:University degree qualified or equivalent experienceIntermediate computer skills and basic knowledge of SQLAdvanced knowledge of English languageGood team communication skills, confident in dealing with internal and external clientsProven problem-solving abilitiesAbility to effectively prioritise and execute tasksStrong analytical thinking and keen attention to detail To apply for this role as Product Support Analyst, please click apply online and upload an updated copy of your CV. Candidate Source Ltd is an advertising ; Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.
      • glasgow, scotland
      • full-time
      • Ashdown Group Limited
      A large internationally recognised business is looking for a driven IT graduate to provide first and second line support for the sales order processing, Finance & EDI systems. The role will be remote but there will be a need to travel into the North Glasgow office at least 2 days per week. This is initially a fixed-term contract for 12 months, with the possibility of extension. In order to be suitable for this role you must be an IT graduate with ideally some working experience in a technical Customer Services Executive, Junior IT Support Technician, Graduate Application Support Engineer or similar role. This is a pivotal role in a large constantly evolving business - they have plenty of planned enterprise-level projects.
      • central scotland, scotland
      • full-time
      • QA LIMITED
      Communicating with end users and helping to resolve any problems they have. Work within the structure of the IT department and maintain a professional level of behaviours. has an unrivalled industry knowledge with performance assured. Our values, We Care, We Collaborate, We Challenge, We are Consistent, We Commit and Deliver, are at the heart of everything we do and they support our strategy of Investing in Talent. We are looking for 2 IT Heldpesk Support apprentices to provide a high level of Support for the systems within the Group. Communicating with end users and helping to resolve any problems they have. Work within the structure of the IT department and maintain a professional level of behaviours. To travel to both vessels and offices when required and provide the necessary support. Work within the Support infrastructure and carry out the duties required from helpdesk support to project support. Work within the SLA’s of external and internal customers. Group can offer you a market leading salary and benefits package, in addition to significant opportunities for career growth and personal development. This a great opportunity to join a true leader in the maritime sector - a company that has exciting plans for future growth. Interested? Apply Today!Key Responsibilities:Providing 1st level support for all VGroup Business Systems , these include in house applications and off the shelf applications used by VGroupProvide telephone and remote support to Global offices and vessels ,maintaining a professional manner when dealing with users and peers.Attending Vessels and offices to provide IT support.Working with the ServiceDesk system to update users during the lifecycle of the request and resolve or escalate as required.Supporting all aspects of hardware used within the Group.Enforcing the IT security policy and procedures.Active Directory / User AdministrationWork within SLA laid down by IT management.Strictly adhere to the policies and procedures put in place by the VGroup VMS and IT policy documents.Required Skills: Good interpersonal skills and the ability to interact with end users.Good Communication skills are essential. Hardware Knowledge A good of knowledge of Desktops and LaptopsA good of Knowledge of PrintersA moderate level of knowledge of serversMobile devices Software Knowledge of Windows 10 Operating systemMicrosoft Active Directory AdministrationMicrosoft O365 ( Including SharePoint / Teams) Networking experience would be preferential A basic level of knowledge of TCP/IP , switches and LAN and WAN topologiesIP TelephonyAdditional Information:Salary - £17,000 - £20,000 per annumMonday-Friday Important Information“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled #x201D;For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.
      • central scotland, scotland
      • full-time
      • QA LIMITED
      BEC MACHINED PLASTICS AND ENGINEERING SUPPLIES are seeking to employ an enthusiastic person to join our team within our busy sales office. BEC manufacture components to a wide range of industries such as oil, gas, renewables, defence and medical. The successful candidate will work across a number of different software systems such as but not limited to - Microsoft Word, Excel, SAGE & EMAX. The candidate should be flexible, easy going and be willing to learn all aspects of sales admin within an engineering environment. The candidate will work closely with the office-based engineers to support them to complete customer orders and requests on time to the highest standard possible. Interested? Apply Today!Key Responsibilities:Working across a number of different software solutions such as Microsoft, SAGE, EMAX.Liaise with internal & external stakeholders via a number of technologies - Phone call, email, Microsoft teams.Processing sales orders on behalf of the engineering teamUsing Excel to complete reportingAssisting the finance department with customer and supplier invoice processing. Required Skills:Enthusiasm to learn and build a careerCompetent in Maths, English & computingHigh attention to detailExperience of customer serviceAdditional Information:Salary - £14,665 per annumMon – Thu 8:30 – 4:30 & Friday 8:30 – 2:30 (1hr for lunch)33 days holidayPension scheme Future Career Progression:Natural growth within the business and strive to work independently raising quotations and preparing paperwork for our production staff. Additional finance responsibilities once competent in the role. Full training will be given by our small office team.Important Information“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled #x201D;For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.
      • glasgow, scotland
      • full-time
      • PDA Search & Selection
      Position: Helpdesk Administrator (WFH)Annual Salary: £20,500 + company pension and 33 days holiday (25 + 8 bank holidays)Location: Glasgow, G5 0US / WFH – role will initially be based from home but when circumstances allow role will be based from our clients head office which is in the Gorbals area of Glasgow – all equipment will be providedHours: hours per week (working 5 days out of 7, shifts between the hours of 7am and 10pm)Our client, a global market leading Facilities Management company, they are actively looking for an experienced Helpdesk Administrators to work on a Permanent and full time basis within their busy and vibrant Glasgow Head Office, due to a new contract.All roles are offered on a full time and Permanent basis.All roles will start off being working from home but when circumstances allow the roles will be based at our clients head office in the Gorbals, Glasgow, G5 0US.All roles are working on a brand new national Facilities contract that our client have with a national client.All roles are working hours a week and the shifts will very but will be between the hours of , so you may do a week or early shifts, then a week or late shifts, so they need people who are flexible to do any shifts between 7am-10pm.Role will involve working 5 days over 7, so there will be some weekend shifts but it will not be every weekend.Job Purpose:To answer inbound calls and make outbound calls in a professional manner whilst logging and passing on all related faults and enquiresMonitor and manage new calls with a high focus on response times whilst following the call scripts provided capturing all relevant data to comply with call monitoring guidelinesEnsure all maintenance jobs are managed within set response times and issues are escalated as per policy and procedureSkills Required for the roles: Candidates must be strong communicators both written and verbalMust have previous experience working in a helpdesk or call centreStrong customer service skills Able to develop strong working relationships with colleagues and customers Strong IT skills including being a competent user of PC Flexible and adaptable to change in a fast-moving environment Flexible approach to working hoursEffective problem-solving and decision-makingAble to motivate self and othersAble to conduct general administrative duties Immediate starts are available.Interviews will be held via ‘Microsoft Teams’ and all candidates will need to provide proof of their right to work (passport or birth certificate and proof of your National Insurance number).To apply for these roles please submit your full and up to date CV to Yvette Harding at PDA Search and Selection
      • glasgow, scotland
      • full-time
      • UPS
      Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.Job Description:JOB SUMMARYThis position provides customers with deployment and support services for UPS approved technology products. The successful individual will support internal and external customers and UPS Information Technology (IT) infrastructure.This position conducts:Hardware and software planning, performs network management and administration, and provides technical advice and training to customers.Organizes and coordinates activities for installing, deploying, and upgrading UPS approved software, hardware, and infrastructure.Troubleshoots technology related issues and collaborates with staff to deploy standardized practices and procedures to restore technical services.Executes implementations and facilitates activities to support programs and projects.Engages in regular audits to ensure the IT environment meets UPS standards. The incumbent works in multiple locations ( , UPS facilities, vendor facilities, and customer locations) to perform deployment and support activities.Provides support with landlines, cell phones, smartphones, data lines, HDVC and MOVI conference calls, and Private Branch Exchange (PBX) systems and works with vendors, coordinates visits, and provides support for any required tasks.RESPONSIBILITIES• Performs Integrations and Installations• Assists with Facility Technology Management• Fulfills Service Requests• Interfaces with Customers, Teams, and Associates• Conducts TSG Technical Disaster Recovery Procedures• Addresses Customer Requests• Out of Hours support may also be requiredQUALIFICATIONSClean Driving License is essentialPreferences:• Bachelor’s Degree• A+, Microsoft Certified Solutions Associate• CCENT Cisco Network CertificationEmployee Type: PermanentUPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
      • central scotland, scotland
      • full-time
      • QA LIMITED
      Due to continued expansion, Alliance/IPOS are looking to recruit a person to join their small IT technical support team, providing support to our customers in the Hospitality Sector in the use of their Point Of Sale equipment and software. The most aspect of this role is an understanding of how bars and restaurants operate, being able to understand the problem makes solving it much simpler, we can teach you the technical skills. There will be opportunities to visit client sites throughout the UK and occasional overnight stays may be required as you progress in your role. As a junior member of the team, your colleagues will be there to support you throughout your training. In an industry and environment where you will be constantly learning through in house, on the job training, you will also be working towards an SCQF level 8 qualification in IT Professionals. You will be working as part of a small team, who will provide you with all the support you need throughout your apprenticeship. This is a company who value their employees and want to see you flourish over time with development! Through time and experience, you will have the chance to further your development by site visits and overnights stays where necessary, picking up more advanced skills of the job as you go along. If you have a real passion for IT and learning new technical skills, then this could be the right opportunity for you! Interested? Apply Today!Key Responsibilities:Front line help desk answering both calls and emailsThrough time providing first line fault fixing via remote access tools to access client applications, databases, hardware, cloud applications and small networksUnderstanding how client menu’s get turned into databasesShadowing more experienced colleagues, assisting on installs in the Glasgow area and across ScotlandGeneral IT tasks and problem solving adding to your IT skill set and professional knowledgeRequired Skills:Previous customer service skills is an advantageFull UK driving license is an advantageExperience of the hospitality industry (eg Hotel, Bar, Restaurant, Takeaway)Excellent English language skills (written and verbal)Attention to detail, patience and politenessExcellent and professional customer service ethicGood general computer skillsDriven person and a real passion for the IT industry Additional Information:Salary - £13,000 - £15,000 per annumSalary will grow in your development and progression.Mon – Fri 9am to 5pmFuture Career Progression:Opportunity for a long-lasting career within IT, working under a supportive company in your growth.Important Information“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled #x201D;For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.
      • central scotland, scotland
      • full-time
      • QA LIMITED
      Are you a digitally savvy customer focused individual who is passionate about customer experience?Are you looking for a future career in a client facing digital admin support role?Emcare is a well-established occupational health and safety firm based in Glasgow city centre and are looking to take on a new digital support apprentice to support a growing need for their services.This will be a fast-paced role and most suited to someone who is confident around people and have a passion for providing a professional service and great client experience.You will be given full on the job training on all systems and also be working towards an SCQF 6 Digital Applications Diploma. In this role, you will quickly pick up the skills and knowledge needed to be successful in the role and will become a valued member of the the team while completing an SCQF Level 6 Digital Applications Apprenticeship. Their small, friendly team is the perfect environment to grow your skills and learn all about digital administration in an office. Emcare has supported numerous past apprentices and are committed to supporting the growth and development of their apprentices. Emcare is a company that fully supports apprenticeship programmes and have recently had another apprentice complete their apprenticeship with their support. Support is there from management and co-workers however they are looking for someone who can work on their own initiative and can self-motivate.30 days holiday allowance and opportunity to work some Saturday mornings in return for a half day during the week.Interested? Apply Today!Key Responsibilities:Answering calls from clients and handling inquiriesMeeting and greeting clients and delegates on busy front of house receptionUsing Microsoft packages including Outlook and Excel spreadsheetsWorking with and updating companies CRM systemCollation of information from clients and preparation of reports for weekly planningDiary management through digital calendarsBooking accommodation and transportGeneral administrative dutiesStock managementAssisting a number of different departments with their workloadRequired Skills:You will have excellent communication skills both written and verbal, with sharp attention to detailBeing able to work as part of a team in a professional, responsive and effective mannerGood knowledge and understanding of Microsoft office (although full training on this will be given)As first point of contact for clients and delegates you must be a confident and polite individualAn outgoing individual capable of working in a professional environmentExcellent organisational skillsAbility to work on your own initiative with a desire to progressExcellent time management skillsSomeone with an enthusiastic, can-do attitudeAdditional Information:Salary - £11,000 - £12,000 per annumSalary reviewed following completion.Monday-Friday Future Career Progression:Potential for the right candidate to move to a permanent position within the business.Important Information“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled #x201D;For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.
      • central scotland, scotland
      • full-time
      • QA LIMITED
      BEC MACHINED PLASTICS AND ENGINEERING SUPPLIES are seeking to employ an enthusiastic person to join our team within our busy sales office. BEC manufacture components to a wide range of industries such as oil, gas, renewables, defence and medical. The successful candidate will work across a number of different software systems such as but not limited to - Microsoft Word, Excel, SAGE & EMAX. The candidate should be flexible, easy going and be willing to learn all aspects of sales admin within an engineering environment. The candidate will work closely with the office-based engineers to support them to complete customer orders and requests on time to the highest standard possible. Interested? Apply Today!Key Responsibilities:Working across a number of different software solutions such as Microsoft, SAGE, EMAX.Liaise with internal & external stakeholders via a number of technologies - Phone call, email, Microsoft teams.Processing sales orders on behalf of the engineering teamUsing Excel to complete reportingAssisting the finance department with customer and supplier invoice processing. Required Skills:Enthusiasm to learn and build a careerCompetent in Maths, English & computingHigh attention to detailExperience of customer serviceAdditional Information:Salary - £14,665 per annumMon – Thu 8:30 – 4:30 & Friday 8:30 – 2:30 (1hr for lunch)33 days holidayPension scheme Future Career Progression:Natural growth within the business and strive to work independently raising quotations and preparing paperwork for our production staff. Additional finance responsibilities once competent in the role. Full training will be given by our small office team.Important Information“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled #x201D;For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.
      • cumbernauld, scotland
      • full-time
      • QA LIMITED
      Are you looking to begin your career in IT?Optical express are looking for someone passionate about IT to join their growing team. This is a great opportunity to get to know the industry, get involved in exciting projects, develop skills rapidly and opens up opportunities for a successful career in this ever changing market.If you think this is the role for you, apply below to express your interest.Key Responsibilities:Handle and record all service requests via telephone, e-mail and web interfaceInitial assessment of service request and attempt at resolution and/or escalations to second line or third party support, based on agreed service levelsMonitor and escalate, as required, all service requests according to agreed service levelsKeep users informed on the status of service requests, retaining ownership of the requests until they are closedRequired Skills:A passion for ITGood working knowledge of Microsoft PC operating system.Highly organised and able to prioritise tasks to meet deadlinesAbility to multitask and use initiative to problem solveExcellent communications skillsA willingness to learn / collaborate with team membersAdditional Information:Salary £13,416 Per Annum9:00am - 5:30pm Monday - FridayFuture Career Progression:Should you perform well you will have the opportunity to move into a permanent position as an IT TechnicianImportant Information“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled #x201D;For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.
      • central scotland, scotland
      • full-time
      • QA LIMITED
      The Allied Vehicles Group was established in 1993 and has grown consistently to become the UK’s leading supplier of adapted and special purpose vehicles.Current annual turnover is £ million, and we employ more than 530 people. Sales and support staff are located across the UK while the majority of the workforce is based at our main manufacturing plant and administrative headquarters, in Glasgow.Allied Vehicles is an equal opportunities employer, Investor in People, BSI registered company and is committed to efficient use of resources, to benefit both the company and the environment.You will be managing 1st line support via service-desk systems and following the escalation procedures as required. You will also assist your IT department colleagues and Managers with desktop support, troubleshooting desktop hardware/software problems and carry out assigned projects, to support business needs. Properly document support, repair and project activities.Interested? Apply Today!Key Responsibilities:Provide end-to-end system support for all relevant business applications and ensure support calls are closed within service level targetsContact and communication with end users to understanding more about their reported incidents and to provide help with resolutionsInvestigate application problems through analysing data and test scenariosInstall and maintain software required by users and in line with company policiesSupport the implementation of application/software projects as requiredRecording problems and their solutions for future reference and to help other users and service desk agentsKeep abreast of developments within the IT industryPerform ad hoc duties as designated by the management team Key Relationships:Operations & Infrastructure; Applications TeamDevelopment teamTechnology DirectorBusiness stakeholdersRequired Skills:Strong passion for ITNational 4/5 ComputingNational 4/5 Math’s, English or equivalent qualificationComputer literacy (use of MS Office suite and other common office software)Problem solving skillsAbility to work in a team structureStrong communication skillsIT skills in the use of Microsoft Excel, WordProblem solving skillsAbility to work in a team structureStrong communication skillsIT skills in the use of Microsoft Excel, WordAdditional Information:Salary - £ 9, per annumFuture salary will be discussed on completion of ApprenticeshipMonday - Friday until Future Career Progression:A permanent position within the organisation for the right personImportant Information“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled #x201D;For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.
      • central scotland, scotland
      • full-time
      • QA LIMITED
      Are you a digitally savvy customer focused individual who is passionate about customer experience?Are you looking for a future career in a client facing digital admin support role?Emcare is a well-established occupational health and safety firm based in Glasgow city centre and are looking to take on a new digital support apprentice to support a growing need for their services.This will be a fast-paced role and most suited to someone who is confident around people and have a passion for providing a professional service and great client experience.You will be given full on the job training on all systems and also be working towards an SCQF 6 Digital Applications Diploma. In this role, you will quickly pick up the skills and knowledge needed to be successful in the role and will become a valued member of the the team while completing an SCQF Level 6 Digital Applications Apprenticeship. Their small, friendly team is the perfect environment to grow your skills and learn all about digital administration in an office. Emcare has supported numerous past apprentices and are committed to supporting the growth and development of their apprentices. Emcare is a company that fully supports apprenticeship programmes and have recently had another apprentice complete their apprenticeship with their support. Support is there from management and co-workers however they are looking for someone who can work on their own initiative and can self-motivate.30 days holiday allowance and opportunity to work some Saturday mornings in return for a half day during the week.Interested? Apply Today!Key Responsibilities:Answering calls from clients and handling inquiriesMeeting and greeting clients and delegates on busy front of house receptionUsing Microsoft packages including Outlook and Excel spreadsheetsWorking with and updating companies CRM systemCollation of information from clients and preparation of reports for weekly planningDiary management through digital calendarsBooking accommodation and transportGeneral administrative dutiesStock managementAssisting a number of different departments with their workloadRequired Skills:You will have excellent communication skills both written and verbal, with sharp attention to detailBeing able to work as part of a team in a professional, responsive and effective mannerGood knowledge and understanding of Microsoft office (although full training on this will be given)As first point of contact for clients and delegates you must be a confident and polite individualAn outgoing individual capable of working in a professional environmentExcellent organisational skillsAbility to work on your own initiative with a desire to progressExcellent time management skillsSomeone with an enthusiastic, can-do attitudeAdditional Information:Salary - £10,608 per annumSalary reviewed following completion.Monday-Friday Future Career Progression:Potential for the right candidate to move to a permanent position within the business.Important Information“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled #x201D;For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.
      • brechin, scotland
      • full-time
      • RECRUITMENTiQ
      Matrix, established in 1939, is a leading designer and manufacturer of industrial electromagnetic andhydraulic clutches and brakes. Matrix delivers high technology and cost-effective engineered solutions that meet challenging specific requirements globally.We are looking to appoint a self-motivated and passionate individual to join our customer support department.The RoleThe role of a Customer Support Team Leader is to be responsible for managing the Customer Support Team, in dealing with a wide variety of customer enquiries.You will be responsible for the communication between various departments within the company at each stage of the product cycle and for ensuring order entry details are correct.Key ResponsibilitiesManage the team of Customer Support Advisors managing the team according to Company policies; this includes absence management, development, and annual reviewsAssist the Company and ensure smooth management of the customer support functionsProvide customer satisfaction through the internal process using the correct proceduresCreate and present reports on a monthly, quarterly, and annual basisAssist customers with enquiries and provide quotations using the agreed company pricing structureMaintaining analyse customer forecastsEngage in the monthly forecasting review meetingEnter orders and ensure a smooth flow of order processingProvide updates of customer order statusManage any complaints in a timely and efficient mannerStandardise, improve, and document processes within the departmentDevelop close working relationships with all internal teams to enable effective and timely fulfilment of customer ordersEnsure a safe working environment, follow, support, and maintain working practices, and comply with all relevant HSE legislation and local policies and proceduresContinually work as a Team Member to continually maintain and improve the teamwork philosophy within the businessEssential Skills and ExperienceGood working knowledge of Microsoft OfficeGood problem-solving and organisational skillsExcellent communication skills (written and verbal). Fluent in EnglishAttention to detailCustomer Service experience within a manufacturing environmentAbility to work effectively on own initiative and effectively contribute within a team environmentDesirable Skills and ExperienceExperience of SAPUnderstanding of ISO 9001 ISO14001Ability to read understand technical and machine drawingsSecond language French, German would be an advantageWe are a friendly and hardworking group of professionals who work collaboratively and offer support to each other, creating an enjoyable and sociable place to work.This role would suit a motivated individual who has exceptional communication skills, and an approachable and positive manner.If you are interested in this position and have the relevant experience, then we would love to hear from you with your CV and covering letter.
      • glasgow, scotland
      • full-time
      • PDA Search & Selection
      Position: Lateshift Helpdesk Customer Service RepresentativeSalary: £20, per annumLocation: Glasgow / Working from HomeHours: hours per week (working 5 days from 7 per week)Hours of work: Between 12 pm and 10 pmWe are advertising this Helpdesk Customer Service Representative role on behalf of our client ‘City Facilities Management’. City FM was established in 1985 and the company has grown to become one of the world’s largest privately held, integrated FM companies.City has a unique business model and for over 30 years has provided leading maintenance, engineering, technical procurement & support in dedicated partnerships with National Blue Chip companies. City also has a global presence with offices in the UK, Europe, North America, Malaysia, Singapore, Hong Kong and Australia.The culture and values of City are shaped by being a family business with people at the heart of what they do. The business has ambitious growth plans and is keen to attract people who are passionate about delivering great standards and service to customers. In return you will receive a competitive salary and benefits package, industry leading Induction and training through our City & Guilds training academy and the opportunity to develop and progress is only limited by your own ambition.JOB PURPOSETo answer inbound calls and make outbound calls in a professional manner whilst logging and passing out efficiently all customer related faults and enquiries.Monitor and manage new calls with a high focus on response times and operational performance.Ensure that all relevant administration related to the completion of your role are completed in full and in a timely manner whilst ensuring a swift and efficient service is delivered in line with agreed service ;RESPONSIBILITIES To ensure the accurate input of data and the completion of all relevant fields throughout each ;To take ownership of customer problems to conclusion To liaise with Engineers in order to prioritise calls enabling swift response ;To manage after call activities to effectively manage workload and service ;To communicate fluently and confidently without supervision creating an atmosphere of co-operation with both Customer and ;Consider the impact of own actions on other members of the Helpdesk team and take pride in being part of a ;Strive to achieve agreed service levels at all ;Action any corrective actions highlighted in performance reviews and 1-1’s with your direct line ;To ensure effective written and verbal communication of all relevant information pertinent to the ;To comply with any other reasonable requests from the Helpdesk Management ;KNOWLEDGE, SKILLS AND ABILITIESPrevious experience of working on a Helpdesk or in a call centreStrong PC literacy, with experience using FM & telephony systemsStrong communication skills, both written and verbalStrong results focusEffective problem-solving and decision-makingAble to motivate self and othersFlexible approach to working hoursTo apply for this role please submit your full and up to date CV to Daniel Murphy at PDA Search and Selection
      • lanarkshire, scotland
      • full-time
      • QA LIMITED
      Barnshaw Steel Bending are on the look out for their next member of staff to join them at their premises in Hamilton. This role will be an excellent fit for an individual who is looking to join a great team with progression opportunities. The role would entail but not be limited to preparing quotes from fabrication & engineering drawings, liaising with external customers across many different sectors. As well as general administration using internal systems such as Microsoft packages. Throughout all the above you will be given all the necessary training and be placed on a Modern Apprenticeship in Digital Applications Support at SCQF Level 6 to support your development in the role.Interested? Apply Today!Key Responsibilities:Preparing quotesDealing with suppliers to get the best prices and deliveries for Mild Steel, Stainless, Aluminum etcPhotocopying various documents for both quote and order packages and for issue to workshop.Emailing & calling customers, this could be to chase previous quotes or for queries for ongoing quotingRaising internal paperwork from our dedicated Progress systems (Quotes, Orders, delivery lines etc)Filing Quotes, orders etc Preparing drawings from AutoCAD for either sizing, customer approval or issue to the workshop.Required Skills:Good communication skillsMathematics competentEnthusiasm to work, learn and progress their careerHigh attention to detail with problem solving skillsAdditional Information:Salary £10,000 - £12,000 per annumMon – Thur 8am – 5pm, Fri 8am – (40 Hours per week)Early finish on FridaysOn Site ParkingOn Site CanteenFuture Career Progression:Become a fully trained Sales Engineer after apprenticeshipImportant Information“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled #x201D;For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.
      • central scotland, scotland
      • full-time
      • QA LIMITED
      MacRoberts continues to develop and grow as a dynamic, modern Scottish law firm, serving businesses and private individuals, with strong leadership and operational excellence. We are committed to providing the highest-quality service to our clients. We achieve this through recruiting and developing high-caliber, talented individuals throughout the firm. We recognise that our staff are vital to continuing the success and growth of our business. MacRoberts is a law firm where you can really make your mark. Let us be part of your success. A vacancy has arisen within MacRoberts to join the IT team as an IT Service Desk ; The successful candidate will be involved in 1st and 2nd line IT support working in a professional services environment. Interested? Apply Today!Key Responsibilities:The role will be largely internal client facing dealing with software application support queries relating to business ; Many of these applications will be specific to the organisation and in-house training will be provided.To provide first line support to internal customers, assisting them with hardware, software, network and communications problems by phone, email and desk-side support.To ensure all support calls and service requests are logged and administered using the appropriate service desk systems and working to agreed service levels.To ensure support calls are escalated to the appropriate member of the internal/external team, using the agreed escalation procedures.To provide user support to staff in remote offices, making site visits as required.To assist with the administration of staff joining, leaving or moving within the organisation in relation to the creation of user accounts, password creation, email accounts and security access.To assist with the installation of new hardware as required for new users or systems upgrades.To assist with the maintenance of the asset register, ensuring all assets are tagged and accurately recorded in the register.To assist with the administration, maintenance and provision of the organisations mobile working and telephone services.To assist with the creation and maintenance of all documentation relating to Information Services procedures.Have good knowledge of Microsoft operating systems and office products.Required Skills:Good technical backgroundEnthusiasm for learningExcellent customer service skillsAbility to troubleshoot problemsSelf-motivated with a good work ethicAbility to work as part of a team and also independentlyExcellent communication and interpersonal skillsAdditional Information:Salary - £15,000 per annum increasing to £17,500 after 6 months (based on performance)Shift system Monday-Friday between 8am-6pmA range of benefits. This includes areas such as pensions & life assurance, health and wellbeing, generous annual leave, holiday purchase plan and enhanced sick pay and family friendly pay.Discretionary pay awards based on performance. We reward success appropriately and assess individual performance against our core values and annual and long-term financial and non-financial objectives. Important Information“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled #x201D;For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.
      • edinburgh, scotland
      • full-time
      • QA LIMITED
      Azuronaut's priority is to help clients and customers protect what is important to them: their home, their personal property, and their ability to recover from natural, personal and financial catastrophes.We're looking for an enthusiastic new member of our team to help support our IT department. They will work within an experienced team managing the HelpDesk to provide support on Software and Hardware issues, helping to overcome faults and troubleshoot problems.Interested? Apply today!Key Responsibilities:Ensure relevant software and services are available to the clients in line with the Service Level Agreement (SLA) that accompanies this contract.Respond to support requests as described in the SLA.Do its best to escalate and resolve issues in an appropriate, timely mannerMaintain good communication with the client at all times.Supply of hardware to Azuronaut staff and management of required accounts and access rights to applicable servers.Primary resource for managing IT support tickets from creation to conclusion, liaising closely with colleagues in relation to overall queue management and ensuring a clear audit trail and resolution of issues.Resolving support requests directly from clients, using existing skills and knowledge as well as where appropriate, using relevant support and vendor resources to find resolution.Proactively reviewing automated alerts and responding as required through to resolution. Lead on Joiner/Leaver internal account administration.Supporting Senior Product Manager in preventative maintenance and licence renewal schedules.Implementing client and internal projects on your own or as part of a team either remotely or on site.System administration on behalf of clients.Performing advanced troubleshooting which may also include working together with internal engineers and technical consultants.Supporting testing of products and creating test scripts under direction of technical consultant.Delivering training support of products with clients as requiredRequired Skills:Highly proficient at MS Office applications, Office 365 suite (Teams/Yammer) desirable.Strong communication skills to deal with multiple clients.Desirable to troubleshoot basic code to diagnose issues, but not essential.Self-leading, able to take responsibility for own time and identify work Attention to detail, particularly in capturing needs from clientsComfortable with learning on the jobInterest in digital technologies, and working with companies with such as Microsoft and MetaDesirable to have an interest in coding / software engineeringNICE TO HAVES: Some basic knowledge on .Net & C#Some basic understanding of Azure cloud monitorKnowledge in how API’s worksZendesk or any similar kind of ticket tracking systemAdditional Information:Salary £19,000 per annum8:30am -5:30pm Monday to FridayCompetitive salaryGrowing businessA company that wants to continue with staff developmentFuture Career Progression:Progression throughout the companyImportant Information“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled #x201D;For more information about QA Apprenticeships, please visit our website. Note: This advert may close early if a suitable candidate is found before the advertised close date is reached.
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